Recensioni recenti
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- Neutrali
- Negative
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9,6
Punti positivi: Yes
Punti negativi: Nothing, everything was great
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10,0
Punti positivi: Pickup and drop off was quick and easy.
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2,0
Poor training
Punti negativi: My flight was delayed and when I called I was informed that the counter would stay open for me. Upon arrival, they were closed. When I called I was informed that the prior representative I spoke to before my flight left didn't get my flight information. I went with a different company and we were able to enjoy our trip!!
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10,0
exactly as promised
Punti positivi: I reserved online for a cadillac or similar model. When I got there there were three to choose from and I selected the Cadillac SUV. Great service too.
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7,2
Alamo doesn’t honor extra day charges with contract
Punti positivi: Car was clean and functional. The on-site staff was friendly.
Punti negativi: I needed to extend the rental agreement by several days (3) due to a family hospital visit/illness. Despite the extra days of charges listed on the contract at $63 base per day, Alamo tried to jack up the base rate to $105 per day. How about honoring a contract? turned the car back in and used Uber instead on principal alone.
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6,0
Change in travel plans no problem
Punti positivi: Easy to get through to talk with someone about a change in our reservation
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10,0
Counter Agent Maureen
Punti positivi: The counter agent Maureen was excellent...she gave us destination directions that saved us alot of time and tolls.
Punti negativi: Their was only one agent at the desk when we arrive at the 5:00pm busy time. We waited quite a while for counter service.
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7,2
Punti negativi: The minivan especially in the back had not been cleaned.
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6,0
Too many surprises with Alamo
Punti negativi: 1. I was charged for a second driver although National (the same company) does not charge for a colleague from the same company. 2. When we picked up the car, and couldn't get the back hatch open, the attendant directed us to another SUV, for which I was charged more than the original rental.
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10,0
Punti positivi: Good options on Gas Refill Was a bit early to pick up and late to return without any problems Fast and friendly service
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10,0
Excellent service
Punti positivi: Friendly service
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10,0
Punti positivi: Everything was great
Punti negativi: Nothing
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9,6
Punti positivi: Yes
Punti negativi: Nothing, everything was great
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10,0
Punti positivi: Pickup and drop off was quick and easy.
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10,0
exactly as promised
Punti positivi: I reserved online for a cadillac or similar model. When I got there there were three to choose from and I selected the Cadillac SUV. Great service too.
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10,0
Counter Agent Maureen
Punti positivi: The counter agent Maureen was excellent...she gave us destination directions that saved us alot of time and tolls.
Punti negativi: Their was only one agent at the desk when we arrive at the 5:00pm busy time. We waited quite a while for counter service.
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10,0
Punti positivi: Good options on Gas Refill Was a bit early to pick up and late to return without any problems Fast and friendly service
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10,0
Excellent service
Punti positivi: Friendly service
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10,0
Punti positivi: Everything was great
Punti negativi: Nothing
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7,2
Alamo doesn’t honor extra day charges with contract
Punti positivi: Car was clean and functional. The on-site staff was friendly.
Punti negativi: I needed to extend the rental agreement by several days (3) due to a family hospital visit/illness. Despite the extra days of charges listed on the contract at $63 base per day, Alamo tried to jack up the base rate to $105 per day. How about honoring a contract? turned the car back in and used Uber instead on principal alone.
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7,2
Punti negativi: The minivan especially in the back had not been cleaned.
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2,0
Poor training
Punti negativi: My flight was delayed and when I called I was informed that the counter would stay open for me. Upon arrival, they were closed. When I called I was informed that the prior representative I spoke to before my flight left didn't get my flight information. I went with a different company and we were able to enjoy our trip!!
recensione fornita da
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6,0
Change in travel plans no problem
Punti positivi: Easy to get through to talk with someone about a change in our reservation
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6,0
Too many surprises with Alamo
Punti negativi: 1. I was charged for a second driver although National (the same company) does not charge for a colleague from the same company. 2. When we picked up the car, and couldn't get the back hatch open, the attendant directed us to another SUV, for which I was charged more than the original rental.
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