Recensioni recenti
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- Positive
- Neutrali
- Negative
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti positivi: Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min.
Just what I wanted
Punti positivi: No hidden surprises. Cost was as expected. Clean jeep.Good running.
Punti positivi: Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min.
Just what I wanted
Punti positivi: No hidden surprises. Cost was as expected. Clean jeep.Good running.
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti positivi: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.
Punti negativi: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
Punti positivi: Staff was friendly both at pick-up and drop off.
Punti negativi: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
Punti negativi: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
Punti positivi: Drop off was very easy. And shuttle driver was very friendly and helpful.
Great service
Punti positivi: No delay at counter. Fastest pick-up I've ever experienced.
Punti positivi: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
Super service, would have chosen a different car i
Punti positivi: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Punti negativi: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
Great!
Punti positivi: Super fast pick up and drop off! The Staff was great!
Punti negativi: Nothing!
Dirty expensive car
Punti positivi: Paid over 100$ for this car and got it dirty. Told the attendant at pickup and he shrugged his shoulders
Fast and good service.
Punti positivi: Quick pick up process thanks for automated booth.
Quick drop off as well.
For brand new minivan, the price was good.
Great Experience
Punti positivi: Quick Pickup
Quick help and on our way
Great Customer Service
Excellent/Quick Dropoff
Nothing to complain about
Punti negativi: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started.
Excellent company/process compared to my experiences with others.
Great car, fast service
Punti positivi: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
Punti negativi: Nothing
Punti positivi: Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.
Punti negativi: I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.
Punti positivi: Drop off was very easy. And shuttle driver was very friendly and helpful.
Great service
Punti positivi: No delay at counter. Fastest pick-up I've ever experienced.
Punti positivi: The car we got was neat and the staff offered a professional, informed and attentive service. I was very please with the service and would have no doubt about using them again in the future.
Super service, would have chosen a different car i
Punti positivi: Pick-up and drop off were quick and easy, price was good, zero wait time for the shuttle.
Punti negativi: Jeep Compass' seats provided little lumbar support, gas mileage was not very good. Wished I had picked the other model I could have had for the class I had reserved.
Great!
Punti positivi: Super fast pick up and drop off! The Staff was great!
Punti negativi: Nothing!
Fast and good service.
Punti positivi: Quick pick up process thanks for automated booth.
Quick drop off as well.
For brand new minivan, the price was good.
Great Experience
Punti positivi: Quick Pickup
Quick help and on our way
Great Customer Service
Excellent/Quick Dropoff
Nothing to complain about
Punti negativi: Weather proofing was coming loose on car, but I don't necessarily blame them for that since took a while to notice. It might have just started.
Excellent company/process compared to my experiences with others.
Great car, fast service
Punti positivi: The service was quick. They had a shuttle ready at the airport and the check in to get our car was quick and the staff were so kind. The car was clean. Most areas we went to needed compact parking so it was nice to have a car that worked for that. The return process was also very simple and I felt the price was reasonable with no hidden charges.
Punti negativi: Nothing
Punti positivi: Staff was friendly both at pick-up and drop off.
Punti negativi: A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.
Punti negativi: After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti positivi: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
Punti positivi: Yes
Punti negativi: Costs of renting the car seemed excessive
Punti negativi: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
Punti positivi: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
Punti positivi: yes friendly staff and easy drop off
Punti negativi: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
Punti negativi: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
Punti positivi: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
Punti positivi: Staff was excellent at pick up and drop off. It was the easiest pick up ever
Punti negativi: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Punti positivi: The service was really outstanding. The pick up and drop off from the Maui airport was the best I have ever experienced!
Punti positivi: Easy to book, no wait at counter. Friendly staff.
Punti negativi: Car could have been a little cleaner, had mant smudges inside
Punti positivi: Quick and easy
Punti positivi: My rental only began the next day after landing but the agent was able to get me a car that night.
Punti negativi: Price was very high, but it's Hawaii so what are you going to do?
Punti positivi: Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.
Punti negativi: We immediately returned the car seat we had rented and went to Target snd bought one. Yours was not safe snd unacceptably flimsy. If you’re going to rent them, get a really good one
Punti positivi: Pick up was the easiest I’ve ever had. The staff were helpful and fast to assist with our car seats as well. Drop off was just as easy. The staff was courteous and kind.
Punti negativi: Clean comfortable nice smooth car! They gave us a discount because the check engine light came on! A very nice gesture!
Punti positivi: our first vehicle smelled of mildew, we brought it back and they gave us a brand new larger Jeep and gave us a day for free, it was more than we asked for.
Punti positivi: Staff was excellent at pick up and drop off. It was the easiest pick up ever
Punti negativi: There was a malfunction with the passenger door. I hope they pulled it before renting to the next customer. I mentioned at drop off and the guy credited me a day back for my troubles.
Punti positivi: The service was really outstanding. The pick up and drop off from the Maui airport was the best I have ever experienced!
Punti positivi: Easy to book, no wait at counter. Friendly staff.
Punti negativi: Car could have been a little cleaner, had mant smudges inside
Punti positivi: Quick and easy
Punti positivi: My rental only began the next day after landing but the agent was able to get me a car that night.
Punti negativi: Price was very high, but it's Hawaii so what are you going to do?
Punti positivi: Yes
Punti negativi: Costs of renting the car seemed excessive
Punti positivi: yes friendly staff and easy drop off
Punti negativi: Spoke to two agents at the same time during drop off. Having to speak to just 1 person would have been sufficient and less irritating.
lunedì | 05:30 - 23:30 |
martedì | 05:30 - 23:30 |
mercoledì | 05:30 - 23:30 |
giovedì | 05:30 - 23:30 |
venerdì | 05:30 - 23:30 |
sabato | 05:30 - 23:30 |
domenica | 05:30 - 23:30 |
Punti negativi: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
Punti positivi: Friendly staff and ease of renting
Punti negativi: Price
Punti positivi: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.
Punti negativi: I honestly don't know. Maybe lemon air freshenner in the car?
Punti positivi: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line
Returning the vehicle was much easier...
Punti negativi: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up.
THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them...
our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Punti positivi: No car available when we arrived and had to wait 30 minutes. Rented an intermediate SUV but got a full size which was way too big. Turned car in with a full tank but was charged $86 on final receipt. Even told the attendant I filled the tank and showed him the receipt and he said okay.
Punti negativi: Not many choices of premium cars.
Punti positivi: Pick up process was easy and fast; counter agent was efficient and friendly.
Punti negativi: Pick up damage assessment only requires damage larger than a golf ball however when returning the car agency documented damage outside those requirements
Punti positivi: Great car and service. They got us in and out quickly and we had a camera convertible. Perfect for our trip
Punti positivi: Great staff, easy pickup and drop off
Punti negativi: Everything was perfect First time renting from them and I recommend
Punti negativi: Car was not vacuumed. Smelly and full of foot prints and dirt
Punti negativi: Vehicle was not cleaned inside well. Also hidden fees.
Punti positivi: Friendly staff and ease of renting
Punti negativi: Price
Punti positivi: Easy in. Easy out. The price I expected to pay is exactly what I paid. The car I expected to receive is exactly the car I received.
Punti negativi: I honestly don't know. Maybe lemon air freshenner in the car?
Punti positivi: Great car and service. They got us in and out quickly and we had a camera convertible. Perfect for our trip
Punti positivi: Great staff, easy pickup and drop off
Punti negativi: Everything was perfect First time renting from them and I recommend
Punti negativi: The vehicle broke down and I had to leave the vehicle and walk to the airport to get a replacement. They do not answer the phone. When someone finally answered and I told them that I was stranded, they placed me on hold for 43 minutes.
Punti positivi: Staff at Kahului airport were polite.....only two reps working with about 10 rep spaces empty..mgr actually came out of the back room and reminded that only drivers should be in the line, then she went back to her room,she should have gone to a computer and started helping..took forever to get to a rep...line was to the door...yes, that was with drivers only in line
Returning the vehicle was much easier...
Punti negativi: More reps should be on the floor...the play stayed packed each time the airport shuttle showed up.
THERE WERE NO VEHICLES IN THE GARAGE TO GET!!!!! It was a joke.....several groups of people waiting for their vehicles....we waited probably 45 minutes....the mgr came out of her room again and told everyone in the garage area to just go pick a vehicle and get in it...ANY vehicle!!!! A couple of people found vehicles way back against a barrier and took them...
our suv finally showed up...was reserved as FULL size....a Chev Terrain is NOT full size....A TAHOE like I booked is full size......Will have to seriously think about renting from them again at Kahului airport.....
Punti positivi: No car available when we arrived and had to wait 30 minutes. Rented an intermediate SUV but got a full size which was way too big. Turned car in with a full tank but was charged $86 on final receipt. Even told the attendant I filled the tank and showed him the receipt and he said okay.
Punti positivi: Pick up process was easy and fast; counter agent was efficient and friendly.
Punti negativi: Pick up damage assessment only requires damage larger than a golf ball however when returning the car agency documented damage outside those requirements
Punti negativi: Car was not vacuumed. Smelly and full of foot prints and dirt
Punti negativi: Vehicle was not cleaned inside well. Also hidden fees.
lunedì | 05:30 - 23:30 |
martedì | 05:30 - 23:30 |
mercoledì | 05:30 - 23:30 |
giovedì | 05:30 - 23:30 |
venerdì | 05:30 - 23:30 |
sabato | 05:30 - 23:30 |
domenica | 05:30 - 23:30 |
Punti positivi: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!
Punti negativi: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
Punti positivi: Staff was friendly. Drop off super easy.
Punti negativi: There was no windshield wiper fluid.
Punti positivi: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
Punti positivi: Alohakele was very helpful
Punti positivi: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!
Punti negativi: Nothing!! We enjoyed this trip!!
Punti positivi: Staff was friendly and swift. Very helpful with local recommendations as well.
Punti negativi: Was a great quick experience overall
Punti negativi: There was food trash in the glove box
Punti negativi: Signs for car rental return at Maui airport could have been larger
Punti positivi: Fast service. Clean car.
Punti positivi: Car was as described.
Punti negativi: Dollar rental gauges customers on insurance. A 300 dollar rental required 600 dollars extra in insurance. Hard pass
Punti negativi: The agent to rent us a much more expensive vehicle than the one we reserved; then pushed for the insurance & prepaid gas; none of which were necessary!
Good value for rental car in Maui
Punti positivi: Easy pickup and dropoff.
Car performed well.
Charger drove nicely.
Punti negativi: Interior not as clean as I would expect and exterior had several scratches.
Perhaps due to car having 35K on odemeter.
Punti positivi: The price was great!!! $304 for a mid sized sedan fir 9 days!!!!
Punti negativi: WiFi at the pickup desk do I could show the Agent my negative Covid test on the Hawai’i travel website. It took 10 minutes of me standing outside fir better coverage before I could get a page to load.
Punti positivi: Staff was friendly. Drop off super easy.
Punti negativi: There was no windshield wiper fluid.
Punti positivi: Pick up AND drop off were super easy and very Covid-friendly! Much appreciated.
Punti positivi: Alohakele was very helpful
Punti positivi: The Chinese girl at the checking in counter was my prime reason for rating this car rental experience as Excellent. Instead of trying to up sell us; she was extremely helpful with her suggestions and friendliness!! A refreshing experience!!
Punti negativi: Nothing!! We enjoyed this trip!!
Punti positivi: Staff was friendly and swift. Very helpful with local recommendations as well.
Punti negativi: Was a great quick experience overall
Punti negativi: Signs for car rental return at Maui airport could have been larger
Punti positivi: Fast service. Clean car.
Good value for rental car in Maui
Punti positivi: Easy pickup and dropoff.
Car performed well.
Charger drove nicely.
Punti negativi: Interior not as clean as I would expect and exterior had several scratches.
Perhaps due to car having 35K on odemeter.
Punti negativi: There was food trash in the glove box
Punti negativi: The agent to rent us a much more expensive vehicle than the one we reserved; then pushed for the insurance & prepaid gas; none of which were necessary!
lunedì | 10:00 - 15:00 |
martedì | 10:00 - 15:00 |
mercoledì | 10:00 - 15:00 |
giovedì | 10:00 - 15:00 |
venerdì | 10:00 - 15:00 |
sabato | 10:00 - 15:00 |
domenica |
Punti negativi: I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.
Punti positivi: Car was fine and in good condition.
Punti negativi: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
Punti positivi: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.
Punti negativi: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
great new car rental agency in Maui!
Punti positivi: pleasant, efficient employees and good value. There were no hidden or added fees.
Punti negativi: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
Punti positivi: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!
Punti negativi: No!
Punti positivi: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.
Punti negativi: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason.
The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
Punti positivi: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.
Punti negativi: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
great new car rental agency in Maui!
Punti positivi: pleasant, efficient employees and good value. There were no hidden or added fees.
Punti negativi: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
Punti positivi: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!
Punti negativi: No!
Punti positivi: Car was fine and in good condition.
Punti negativi: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
Punti positivi: The staff was very friendly and helpful. They called me at home to see if I was still picking up the van and even checked if I needed shuttle service. it was so easy to drop off the van after hours.
Punti negativi: I wish I had gotten a written receipt. I did not get my e-mail receipt for some reason.
The van's a/c was not working good. it was not cold. Only cool. When I used the brakes while going downhill the whole front end began to shake..even when I took my foot off the brake pedal. There were only seats for 11 in the van and not twelve.
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti negativi: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
Punti negativi: loved my cute little Nissan Juke!
Quick, friendly check in.
Easy drop off!
Punti positivi: The staff were professional.
Punti negativi: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
Punti positivi: Everything was very good.
Punti negativi: Nothing
Punti negativi: A long wait at pick us after a long day I f traveling was a disappointment
Punti negativi: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
Punti positivi: Once we got to the rental center everything went well
Punti negativi: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
Punti positivi: Reasonable price
Punti negativi: Car in poor condition and not user friendly to change drop off time.
Punti positivi: Quick and Friendly
Lacey in Kahului was great, but national reservations did NOT Try Hard
Punti positivi: Initial rental agent (Lacey) gave excellent customer service.
Punti negativi: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
some good some bad
Punti positivi: drop off was very fast and smooth, person who helped me was very friendly
Punti negativi: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
Wont ever do again
Punti positivi: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
Punti negativi: loved my cute little Nissan Juke!
Quick, friendly check in.
Easy drop off!
Punti positivi: Everything was very good.
Punti negativi: Nothing
Punti positivi: Quick and Friendly
Punti negativi: A long wait at pick us after a long day I f traveling was a disappointment
Punti positivi: Once we got to the rental center everything went well
Punti negativi: The line for the shuttle from the airport to the rental center was crazy long, probably 60-70 people? It was a disaster. We Ubered to the rental center.
some good some bad
Punti positivi: drop off was very fast and smooth, person who helped me was very friendly
Punti negativi: pick up was very slow. waited in line to get on shuttle for very long time, then waited in line at facility for very long time. only 3 people working the counter. car was dirty especially windows and mirrors, I had to clean them off to see properly. also driver side frnt tire was low, had to add air.
Punti negativi: They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours
Punti positivi: The staff were professional.
Punti negativi: I got upgraded to a bad car. The black Buick Verona was too big for Hawaii's tight roads. The black interior was too hot. And I had to take it back in for a air bag check.
Punti negativi: They didn’t have the car they assigned me. They corrected it downstairs, but they gave me the car under a different name, I didn’t catch it, the person at the exit didn’t catch it, and when I dropped it off I had to go to the counter again to get it fixed so I could leave. Took to much time since.
Punti positivi: Reasonable price
Punti negativi: Car in poor condition and not user friendly to change drop off time.
Lacey in Kahului was great, but national reservations did NOT Try Hard
Punti positivi: Initial rental agent (Lacey) gave excellent customer service.
Punti negativi: When I tried to extend the rental, national reservations agent quoted me 4X the going rate.
Wont ever do again
Punti positivi: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
lunedì | 05:30 - 23:30 |
martedì | 05:30 - 23:30 |
mercoledì | 05:30 - 23:30 |
giovedì | 05:30 - 23:30 |
venerdì | 05:30 - 23:30 |
sabato | 05:30 - 23:30 |
domenica | 05:30 - 23:30 |
Punti positivi: The entire experience was very positive!
Punti negativi: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Punti positivi: Staff was quick efficient and nice
Punti negativi: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Punti positivi: Very friendly staff!
Punti negativi: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Punti positivi: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Punti negativi: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days.
2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Punti positivi: Amazing price!
Punti negativi: Nothing.
Punti positivi: Nothing really
Punti negativi: Price gouging. Surprise prices
Punti negativi: A Camaro was fun but hauling the luggage was a challenge
Punti positivi: Easy process. Excellent staff
Punti negativi: Got a new car. Ford. Some things like the dial for shifting I did not like.
Punti positivi: The gentlemen at the counter was awesome
Very helpful
Punti negativi: Nothing
Punti positivi: The staff was very friendly.
Punti negativi: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then
Punti negativi: It’s super annoying to realize after buying through a third party like Expedia that you can’t apply your gold status
Punti positivi: Very friendly employees. Car was clean & comfortable even for 5 adults. We got a great rate.
Punti negativi: Service was a little slow to pick up & drop off
Punti positivi: The entire experience was very positive!
Punti negativi: It would have been nice to have the car ready when we got there, but it is understandable that this won't always be possible.
Punti positivi: Very friendly staff!
Punti negativi: As a first time car renter I was not familiar with the process of picking up and dropping off. I would have liked more info but I could have also asked more questions. Overall, easy and good experience and everything went well!
Punti positivi: Amazing price!
Punti negativi: Nothing.
Punti positivi: The gentlemen at the counter was awesome
Very helpful
Punti negativi: Nothing
Punti positivi: Very friendly employees. Car was clean & comfortable even for 5 adults. We got a great rate.
Punti negativi: Service was a little slow to pick up & drop off
Punti negativi: A Camaro was fun but hauling the luggage was a challenge
Punti positivi: Easy process. Excellent staff
Punti negativi: Got a new car. Ford. Some things like the dial for shifting I did not like.
Punti negativi: It’s super annoying to realize after buying through a third party like Expedia that you can’t apply your gold status
Punti positivi: Staff was quick efficient and nice
Punti negativi: The car should have been serviced more. Tires we’re out of air, computer problem in the car caused the audio to reset multiple times in a drive, could not charge anything on the usb drive, and I was getting warning signs about maintenance malfunctions.
Punti positivi: Rental location is literally across the street from the terminals therefore you can walk across the street instead of taking a bus like many airport shuttles.
Punti negativi: 1) Check in staff - stoic and very intimating and ASKed for the State of HI paperwork/scanner and insisted that we MUST carry the pink COVID paperwork with us for EVERY transaction on the island. We never experienced such hostility during our 9 days.
2) Overall CUSTOMER SUPPORT - NO HUMAN for customer service to resolute our inquiry. False rental agreement, at least, no disclaimer for $95/day additional charge vs $13.88 on the weekly contract. By reading other feedbacks on che
Punti positivi: Nothing really
Punti negativi: Price gouging. Surprise prices
Punti positivi: The staff was very friendly.
Punti negativi: If you book through Kayak, you cannot change the driver at hertz without paying an add in Fee. The airport changed where the car rental place is. We had to lug 2 kids, 2 car seats, AND all of our luggage onto a non-air- conditioned packed shuttle then lug everything into the car rental place, then
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti negativi: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off.
I chose Budget because of the name and would not use them again based on this car
Punti negativi: Never want to drive that model again as the light beams are horrible
Punti negativi: More attendants at checkin.
Punti positivi: It was quick and easy to get the vehicle once at the counter.
Punti negativi: More employees processing passengers arriving at the same time at OGG. Long wait times.
Punti positivi: Nothing
Punti negativi: Everything.
Punti positivi: Yes, the Staff was very friendly.
Punti negativi: More people at the Check-In counter. It took two hours to get a vehicle!!!
Punti negativi: I waited over a hour in line for pickup at the airport.
Punti positivi: Almost new car
Punti negativi: The Hyundai Accent is really not a very good car! Would have preferred a domestic auto in same class.
Punti negativi: The wait for getting in the car at the location after the shuttle was way too long...45 minutes
Costco users
Punti negativi: 2 hours to pick up car after baggage claim.
Budget rent a car must be Costco’s go to company. Everyone around me used it.
Caused huge line, 45 min to get on the shuttle and 1 hour 15 min to get the car.
Terrible vehicle for ridiculous price
Punti positivi: Nothing
Punti negativi: The vehicle was definitely budget. A Jeep Compass that was not 4 wheel drive, no back up camera, made frightening noises and the check engine light light went on and off unpredictably. Friends we were traveling with booked with another agency and got a much nicer vehicle with better features for less money.
Had to wait 10 minutes in the rain to be checked in.
Punti positivi: Easy pick up and drop off.
Punti negativi: Never want to drive that model again as the light beams are horrible
Punti negativi: More attendants at checkin.
Punti positivi: It was quick and easy to get the vehicle once at the counter.
Punti negativi: More employees processing passengers arriving at the same time at OGG. Long wait times.
Punti negativi: I waited over a hour in line for pickup at the airport.
Costco users
Punti negativi: 2 hours to pick up car after baggage claim.
Budget rent a car must be Costco’s go to company. Everyone around me used it.
Caused huge line, 45 min to get on the shuttle and 1 hour 15 min to get the car.
Punti negativi: Car was filthy. Very poor condition. Shift interlock sensor was faulty and car needed to be jump started twice because the car didn’t properly shut off.
I chose Budget because of the name and would not use them again based on this car
Punti positivi: Nothing
Punti negativi: Everything.
Punti positivi: Yes, the Staff was very friendly.
Punti negativi: More people at the Check-In counter. It took two hours to get a vehicle!!!
Punti positivi: Almost new car
Punti negativi: The Hyundai Accent is really not a very good car! Would have preferred a domestic auto in same class.
Punti negativi: The wait for getting in the car at the location after the shuttle was way too long...45 minutes
Terrible vehicle for ridiculous price
Punti positivi: Nothing
Punti negativi: The vehicle was definitely budget. A Jeep Compass that was not 4 wheel drive, no back up camera, made frightening noises and the check engine light light went on and off unpredictably. Friends we were traveling with booked with another agency and got a much nicer vehicle with better features for less money.
Had to wait 10 minutes in the rain to be checked in.
lunedì | 05:00 - 22:30 |
martedì | 05:00 - 22:30 |
mercoledì | 05:00 - 22:30 |
giovedì | 05:00 - 22:30 |
venerdì | 05:00 - 22:30 |
sabato | 05:00 - 22:30 |
domenica | 05:00 - 22:30 |
lunedì | 05:00 - 22:30 |
martedì | 05:00 - 22:30 |
mercoledì | 05:00 - 22:30 |
giovedì | 05:00 - 22:30 |
venerdì | 05:00 - 22:30 |
sabato | 05:00 - 22:30 |
domenica | 05:00 - 22:30 |
Punti positivi: The representative was attentive to my needs.
Punti negativi: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
Punti negativi: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
Punti positivi: Friendly, pretty quick
Punti negativi: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
Punti negativi: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine.
Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
Punti negativi: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle.
We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed.
In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home.
People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company.
We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
Punti positivi: Car was clean.
Punti negativi: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
Punti positivi: Short lines
Punti negativi: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
Punti positivi: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
Punti negativi: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Punti positivi: All staff were friendly. Signing in for the vehicle went well, although a bit slow. Vehicle was clean, drove well and met our needs. Check in was very efficient.
Punti negativi: The usual sales issues at check out ( insurance purchases, gas pre buy etc) are time consuming and so unnecessary in most cases. Wading though the all too familiar sales pitches are seemingly common amongst all rental agencies.
Punti negativi: Good service
Punti positivi: Friendly, pretty quick
Punti negativi: Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock
Punti positivi: Short lines
Punti negativi: Picking up vehicle was VERY slow and time consuming. And I don’t like minivans, we were given. Didn’t want additional coverages but they were part of the deal. Won’t use Advantage again.
Punti negativi: The line for rental was 1hr and there was only 10 people infront of us. The employees (4) kept leaving for breaks. The line of customers were joking about the wait in good spirits.
Punti negativi: Good service
Punti positivi: The representative was attentive to my needs.
Punti negativi: The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience
Punti negativi: Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).
Punti negativi: VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine.
Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.
Punti negativi: Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle.
We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed.
In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home.
People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company.
We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.
Punti positivi: Car was clean.
Punti negativi: I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.
Punti positivi: Drop off was easy and smooth; but check in was awful! Took over half an hour to secure a car; staff was not friendly and attentive at all!!
lunedì | 06:00 - 23:00 |
martedì | 06:00 - 23:00 |
mercoledì | 06:00 - 23:00 |
giovedì | 06:00 - 23:00 |
venerdì | 06:00 - 23:00 |
sabato | 06:00 - 23:00 |
domenica | 06:00 - 23:00 |
Punti positivi: Drop off was easy.
Very friendly.
Punti negativi: Car was very dirty and not well maintained.
Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
Punti negativi: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
Punti negativi: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
Punti positivi: Pick up and
Drop off
Easy
Punti positivi: Easy drop off
Punti negativi: Wait in line for pick up was about 30 minutes
Punti positivi: Easy transaction and nice, clean car
Punti negativi: Nothing, everything was great!
Punti positivi: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
Punti positivi: The man I checked in with was friendly and kind
Punti negativi: I was charged higher then the rate I was promised online
Punti negativi: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car.
I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
Punti positivi: The car was great!
Punti negativi: The wait times to check in. Displaying under the 25 age prices.
Punti negativi: Easy in and easy out!!!
Punti positivi: The car was leaking oil, badly. We returned the car early and changed our plans. They only charged us for the day that we had the car.
Punti negativi: These are the second tier of the Avis/Budget fleet. They let us know when we returned the car that Payless cars are the vehicles that are on their way out and they're a little beat up. As long as you don't care about that, it's a good deal. Just keep an eye on the oil.
Punti positivi: Pick up and
Drop off
Easy
Punti positivi: Easy transaction and nice, clean car
Punti negativi: Nothing, everything was great!
Punti positivi: Quick and easy pick up and drop off at airport; hybrid vehicle so barely used any gas
Punti negativi: Easy in and easy out!!!
Punti positivi: Drop off was easy.
Very friendly.
Punti negativi: Car was very dirty and not well maintained.
Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.
Punti negativi: My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.
Punti positivi: Easy drop off
Punti negativi: Wait in line for pick up was about 30 minutes
Punti positivi: The car was great!
Punti negativi: The wait times to check in. Displaying under the 25 age prices.
Punti negativi: Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!
Punti positivi: The man I checked in with was friendly and kind
Punti negativi: I was charged higher then the rate I was promised online
Punti negativi: Car was not clean, windows and side mirrors had permanent water stains when I picked up the car.
I asked the attendant if it could be cleaned but got no response. Tried washing the windows and side mirrors but stains weren’t removable. This is really a safety issue not being able to see clearly
Punti positivi: The car was leaking oil, badly. We returned the car early and changed our plans. They only charged us for the day that we had the car.
Punti negativi: These are the second tier of the Avis/Budget fleet. They let us know when we returned the car that Payless cars are the vehicles that are on their way out and they're a little beat up. As long as you don't care about that, it's a good deal. Just keep an eye on the oil.
lunedì | 00:01 - 23:59 |
martedì | 00:01 - 23:59 |
mercoledì | 00:01 - 23:59 |
giovedì | 00:01 - 23:59 |
venerdì | 00:01 - 23:59 |
sabato | 00:01 - 23:59 |
domenica |
lunedì | 08:00 - 20:00 |
martedì | 08:00 - 20:00 |
mercoledì | 08:00 - 20:00 |
giovedì | 08:00 - 20:00 |
venerdì | 08:00 - 20:00 |
sabato | 08:00 - 20:00 |
domenica | 08:00 - 20:00 |
In media un noleggio auto presso Aeroporto di Kahului costa 48 € al giorno.
In base alla valutazioni e alle recensioni di utenti reali di KAYAK, le migliori compagnie di auto a noleggio a Aeroporto di Kahului sono Alamo (8,9, 227 recensioni), Sixt (8,2, 191 recensioni), e Thrifty (8,0, 101 recensioni).
Le compagnie di auto a noleggio che offrono servizio navetta o pick-up da Aeroporto di Kahului verso destinazioni vicine allaeroporto sono Dollar, Thrifty, e National.|2#Compagnie di auto a noleggio che offrono servizio navetta o pick-up da Aeroporto di Kahului verso destinazioni vicine allaeroporto: solo Dollar, Thrifty.