Autonoleggi San Diego

Punti positivi: Will not use them again

Punti negativi: We booked but the front desk said they wouldn’t honor the reservation rate. They asked for almost double the rate. They said to call customer service which I did and they hung up on me.

Punti negativi: No car available to rent- ruined my kids graduation day....

Punti negativi: The car was dirty. Had prints, hair and dust on it and I had to wipe it down myself. Also, the seat was uncomfortable and there were only 2 compact car options available. Additionally, I felt like the transmission was going to give out and it shifted oddly so I didn’t feel safe driving it. Lastly, when I checked out, I wasn't given a pen so wasn't able to mark the scratches I saw on the outside of the car. I guess the guy checking me out did since I wasn’t charged, but his communication was poor and he was grumpy so I forgot to mention the scratches. Overall, I don’t think I’d rent from Hertz again.

Punti positivi: This was the most outrageous car rental experience I have ever had renting a car. I rent at least 3 times a year, plus make reservations for my husband's rentals , also 3-4 a year. When I made a reservation for a car at San Diego airport, I got reasonable rate of 170$ .Upon arrival (plane was an hour later, me and my child were very tired by that time) I was told by Hertz customer service agent that there was no reservation in my name. When I pulled it on my phone, I was informed that even though there is a reservation, it is a location 30min away!! I said But I only searched at the airport. I was told that it "happens, this location would show up when reservation is made online through travel websites". So they knew about this, and what about price? I had to pay full price. Other rental companies were sold out, too. Hertz would not honor the price! Unbelievable, unacceptable and down right WRONG. No more rentals from my family.

Punti negativi: I am supposed to pay me RESERVED price for the rental. No more.

Punti positivi: Refused to honor my rental. Gave we a worse car for a higher price.

Punti negativi: Zero customer service.

Punti positivi: I liked how clean the vehicle was.

Punti negativi: I reserved a full size suv. I was given a midsize suv. I waited over 30 minutes to just pick up the vehicle. Staff continuously put in the wrong address (assumes my drivers license contained my current address) instead of asking me which caused my credit card to get declines because of the wrong billing zip code.