Autonoleggi San Diego

Punti positivi: The check-in person repeatedly lied to me to try force me to upgrade & double the cost. Eventually I informed the manager who pretended to resolve it but I still have the higher charge on my card.

Punti negativi: Stopping trying to rip me off.

Punti positivi: The line at pick up was very short compared to payless car rental. So got service very quickly (the service was of very poor quality...see below). The person showing us to the car on level 3 was very friendly and efficient). The cost of rental was low ($117 for 5 days).

Punti negativi: The lady who gave us service at the desk was horrible. Her name is Pamela (with a Puerto Rican or Mexican accent) and she is working at the San Diego airport location. The first thing she tried to do was to have us take a car of higher value as soon as we approached her. She said it is better to take an SUV than a midsize car. Then she said it is mandatory that we pay for insurance regardless of what we chose to do. We called our insurance company while there to give her proof that we have coverage from them. After these attempts were unsuccessful, she tried to convince us to buy a card for toll bridges and roads saying that there are tons of them in San Diego and that we will have to pay large fines for every unpaid toll fee. We did not take that option either given her low credibility up to that point. Needless to say, we didn't encounter any toll roads or bridges during our entire stay and we drove to all the major attractions of the area. So...beware of Pamela. She is the worst agent with the worst attitude toward service of clients. She was obnoxious, unkind and unpleasant to work with.

Punti negativi: They did not have a car for us inspire of reservation. They were out of cars

Punti positivi: The staff was friendly

Punti negativi: The total cost of the car rental was double what was stated online. This is after declining all upgrades and coverage. Will book elsewhere next time.

Punti positivi: They overcharged significantly with hidden fees, they were not transparent what so ever with the costs. A one day rent that was listed as $58 on kayak ended up costing me $150 at the end of the day. The vehicle was subpar compared to the price.

Punti negativi: Be more transparent on the pricing and not over charge people.

Punti positivi: Drop off was very easy.

Punti negativi: Took forever to pick up. Value of the car was not great for the price paid.