Auto a noleggio economiche a Sacramento

Deposit too high I went elsewhere

Punti positivi: The rental price was decent the deposit was way too high

Punti negativi: 270 deposit is ridiculous

No car available, closed at pick up time

Punti positivi: Nothing.

Punti negativi: Called ahead to the branch the morning of to inquire about car seats. Manager informed me no cars were available, but to try back at my scheduled pick up time, noon, to see if anything had been returned. Their branch closes at noon on Saturdays and the front door was locked when I arrived a few minutes before. Since staff was still inside I went through the side door. Same manager I spoke with over the phone rudely informed me they were closed because they had no cars and that, “I told you over the phone we didn’t have anything available.” When I pointed out that the lot was half full she responded that those were reserved for Hertz customers the next morning. When I responded that I was a Hertz customer there with a reservation now, she informed me that I was third party customer (Kayak) and that maybe I should book through Hertz next time. Although my business travel experience with airport Hertz has been historically very positive/super fast, I guarantee there will not be a next time. The family and I were late to a wedding due to this snafu.

Punti negativi: I booked a rental car and specifically said I was flying out of Sacramento airport, CA. However, when I got to the Hertz counter, it said the booking was for somewhere in Downtown Sacramento, CA. The booking ended up costing $250.00 instead of the $93.46 I had schedule.

Kayak did not notify me that the rental location would be closed at m.

Punti positivi: Nothing. This has now happened to me twice. I will never reserve a car through Kayak again.

Beware of this company!

Punti positivi: Car was very nice, very clean.

Punti negativi: They straight out scammed us. We specifically said no to any extra insurance and they put it on anyway. The cute thing is they even asked for our personal car insurance because we said no to their insurance and they still charged us. Mistakes happen, we get that. But when we dropped off (at the time believing it to be that they charged us twice on accident or something) we were met with unbelievably rude staff. I was a bit taken aback by how we were being treated. The man there pretty much just told us it was our fault, and acted like it wasn't his problem. I straight out asked him "So we cannot trust the Hertz employees to do their job correctly?" He said no. Which is pretty bad. Apparently you need to watch them as though they are trying to sneak extra charges in and catch them in the act. It doesn't matter if you say no to the insurance, they put it on anyway! After all of this we checked online and found multiple reviews of others who encountered the same treatment. Avoid Hertz at all costs.

Never again Hertz

Punti negativi: I booked a car online for Sacramento airport. When I arrived they said I didn't have a reservation. When I booked online I remember selecting airport location, but they said my reservation was downtown. The rep at airport said they had cars there and I could get one of them for 4 times my original cost and i needed to call their main office to see if they could transfer reservation to airport. I called them and they said there were no cars at the airport; the rep at the airport assured me there were many cars. The phone rep asked to speak to the airport rep and she grilled her for several minutes. The airport rep gave her her first name and the phone rep wanted her last name; they argued about this. They both work for hertz. The phone rep asked to speak to me and she told me she would cancel my downtown reservation and give me one at airport. I asked if for the same price and thought she said it was, but then she said it was about 4 times my original rate. At this point I hung up and went on my computer and booked another company. If Hertz cared at all about customers and their reputation they would have honored my original rate or would have spent $20 to have someone drive the car from downtown to the airport. I will do my best to never rent from them again.