Auto a noleggio economiche a Reno

Punti negativi: The car we paid 3 weeks in advance for was not available when we arrived at the scheduled time. An upgrade vehicle was available but they charged us $20/day. They should have offered the upgrade at no additional charge. Also no shuttle to their location one mile from the airport. We had pay a taxi.

Punti positivi: I didn't like nothing about it. I was refused the car that I had prepaid for. The manager at the location was extremely rude and I believe a racist. I've filed a complaint with the Better Business Bureau, contacted the non-emergency 911, and wrote reviews of my awful experience.

Punti negativi: Fire the manager at the Harrah's Reno location. He made a point to inform me that he was the manager of the location and he can say and do what he pleases. He denied me the car I had prepaid. He alleges that the car wasn't available; however, he was trying to forcefully have me to upgrade the veh

Punti negativi: Did not have Car on appionted site, sent us to second site also no car, forced to ( upgrade to large PU ) or no vehicle, had a corola reserved , good gas and easy to drive in mountain passes, did not get what was reserved or whated. Very unhappy with it all. John

Worst Car Rental EVER.. Thank God for ZAC Station Manager ..

Punti positivi: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Punti negativi: I had paid and confirmed car rental .. I got there and they were out of cars. .. WTH .. I had to wait 2 Hours to get car.

Punti positivi: The vehicle was O.K., not what i was expecting.

Punti negativi: Did not like that we could not pick up at the airport but had to wait 1hr for Harries bus. After waiting another hour for the Hertz person to show up she turned showed no people skills.

Store was closed when I arrived shortly after my reservation time.

Punti negativi: The store was closed when I arrived within an hour of my reservation time. There was nothing in my reservation to indicate that the store closed so early (noon on a Saturday!) When I called, customer service was unapologetic and unhelpful. I had to be the one trying to come up with suggestions. I asked to transfer the reservation to another location, and they said they couldn't--that they had to cancel my reservation and I would need to make a new one, and that the alternative location only took a credit card, which I do not have. This is rediculous because I had already paid for my car. I would have missed the event if another company, Thrifty rental cars, didn't come through for me with a car in less than ten minutes. Needless to say, Hertz was the worst customer service experience I've ever had, and I would never consider doing business with them again.