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10,0
So easy, great price and fast service !
Punti positivi: So easy to book through kayak and fast pick up !.
Punti negativi: Nothing, it all went great!
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10,0
Great customer service
Punti positivi: Clerk that waited on me understood I was frustrated at one of your competitors. Went above and beyond to make my experience a great one.
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6,0
Misrepresentation in Pricing
Punti positivi: Cars were clean and the checkin process was smooth
Punti negativi: On checkin, I was told that the prepay cost for fuel was 35$ but I was charged 55$ on dropoff. When I raised the issue, the attendant simply said I should go to the customer service counter when they know fully well that most people would not have the time while they are rushing to get to the plane. Very bad!
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7,2
Good but not thoroughly thought out from customer perspective
Punti positivi: Spacious mini-van that ran well & was reasonably clean.
Punti negativi: Mini van’s parked at fares tend of garage beside exit gate. Minivans are most likely to include families with kids or elderly making the trek in a hot garage more challenging. Should park some minivans closer to the front. Receiving attendant’s hand held computer bombed off after all items reviewed. He handed us off to the next attendant who checked us out after checking out the person behind us. Alamo needs a more reliable computer network.
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6,0
Could have been a lot better...
Punti positivi: The price for 2 and a 1/2 days on a dodge ram 1500 was under $100! Great deal. Pretty quick at the desk on pick up only.
Punti negativi: I rented a dodge ram 1500 for a weekend and went on a 4 he trip each way to NC from Nashville. When getting the truck it wasn't the cleanest I've picked up. Not till I got home did I realize that the A.C. comprwaaoe waa making a odd humming noise. But it quit by the time I got 10 miles down the road it had stopped. Then about 90 miles on the road the noise started again but louder. Lost some temperature.then I could tell when trying to accelerate the truck juat lacked power and was running right. Also off and on while at a stop light the truck idled strangely. The rpm's fluctuated but only a few hundred up and down. Both of the front doors made really loud popping noises like the hinges were bad. Then noticed while standing at the truck with my uncle went to open the passenger door and it made the loud noise and he said " new trucks aren't suppose to make those kind of noises" after looking the door was running on the front quarter panel! Don't know who had it before me but for a vehicle with only 34k miles it had been ran pretty hard. I went to return the truck and check out and I told the person scanning which they told me to tell a manager. Which was gone doing some stuff somewhere on the otherside of the garage I was told. The woman there at the desk (which was very nice) had told me that truck wasn't even linked to my rental. Like u wasn't suppose to get that truck. But supposedly they had 30 cars and their accounts ending up "missing" they couldnt check me out at the time. So hopefully there isn't any extra fees for being late.or lord knows what else. I'm taking another trip up north in a week and a half that intake every year. When looking for my rental in not sure that I would use them again. It wasn't the worst it could have been but it wasn't close to the best either.
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4,0
Punti positivi: The people and drop off were friendly
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10,0
I am loving Alamo
Punti positivi: Awesome customer service. I had my parents with me, both of whom have a bad back. They upgraded us to an Expedition as the F-150 we ordered was not clean and we only had about 8 hours on a layover. Thank you all for getting us out and on the road for our short stop on Denver!
Punti negativi: Everything was awesome!
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10,0
Fast drop off
Punti positivi: Pull up, get out, done
Punti negativi: Nothing
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10,0
Foreign cars = a better ride, more intuitive controls, good fuel econ
Punti positivi: Very glad to receive the Camry. Overall MPG in the high 30s!
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5,6
Car not ready, smelled like smoke
Punti positivi: Our car wasn’t ready, and we didn’t want a minivan (which they had available), so after we waited around for twenty minutes he upgraded us to a small suv. Price was great for this car for the weekend.
Punti negativi: The car smelled like cigarette smoke. People who smoke in rental cars are disgusting.
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10,0
Punti positivi: Easy turn in even at 4 am
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10,0
Great Service
Punti positivi: Fast check out and check in
Punti negativi: Small signs to show where to return vehicle
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10,0
So easy, great price and fast service !
Punti positivi: So easy to book through kayak and fast pick up !.
Punti negativi: Nothing, it all went great!
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10,0
Great customer service
Punti positivi: Clerk that waited on me understood I was frustrated at one of your competitors. Went above and beyond to make my experience a great one.
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10,0
I am loving Alamo
Punti positivi: Awesome customer service. I had my parents with me, both of whom have a bad back. They upgraded us to an Expedition as the F-150 we ordered was not clean and we only had about 8 hours on a layover. Thank you all for getting us out and on the road for our short stop on Denver!
Punti negativi: Everything was awesome!
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10,0
Fast drop off
Punti positivi: Pull up, get out, done
Punti negativi: Nothing
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10,0
Foreign cars = a better ride, more intuitive controls, good fuel econ
Punti positivi: Very glad to receive the Camry. Overall MPG in the high 30s!
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10,0
Punti positivi: Easy turn in even at 4 am
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10,0
Great Service
Punti positivi: Fast check out and check in
Punti negativi: Small signs to show where to return vehicle
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6,0
Misrepresentation in Pricing
Punti positivi: Cars were clean and the checkin process was smooth
Punti negativi: On checkin, I was told that the prepay cost for fuel was 35$ but I was charged 55$ on dropoff. When I raised the issue, the attendant simply said I should go to the customer service counter when they know fully well that most people would not have the time while they are rushing to get to the plane. Very bad!
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6,0
Could have been a lot better...
Punti positivi: The price for 2 and a 1/2 days on a dodge ram 1500 was under $100! Great deal. Pretty quick at the desk on pick up only.
Punti negativi: I rented a dodge ram 1500 for a weekend and went on a 4 he trip each way to NC from Nashville. When getting the truck it wasn't the cleanest I've picked up. Not till I got home did I realize that the A.C. comprwaaoe waa making a odd humming noise. But it quit by the time I got 10 miles down the road it had stopped. Then about 90 miles on the road the noise started again but louder. Lost some temperature.then I could tell when trying to accelerate the truck juat lacked power and was running right. Also off and on while at a stop light the truck idled strangely. The rpm's fluctuated but only a few hundred up and down. Both of the front doors made really loud popping noises like the hinges were bad. Then noticed while standing at the truck with my uncle went to open the passenger door and it made the loud noise and he said " new trucks aren't suppose to make those kind of noises" after looking the door was running on the front quarter panel! Don't know who had it before me but for a vehicle with only 34k miles it had been ran pretty hard. I went to return the truck and check out and I told the person scanning which they told me to tell a manager. Which was gone doing some stuff somewhere on the otherside of the garage I was told. The woman there at the desk (which was very nice) had told me that truck wasn't even linked to my rental. Like u wasn't suppose to get that truck. But supposedly they had 30 cars and their accounts ending up "missing" they couldnt check me out at the time. So hopefully there isn't any extra fees for being late.or lord knows what else. I'm taking another trip up north in a week and a half that intake every year. When looking for my rental in not sure that I would use them again. It wasn't the worst it could have been but it wasn't close to the best either.
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4,0
Punti positivi: The people and drop off were friendly
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5,6
Car not ready, smelled like smoke
Punti positivi: Our car wasn’t ready, and we didn’t want a minivan (which they had available), so after we waited around for twenty minutes he upgraded us to a small suv. Price was great for this car for the weekend.
Punti negativi: The car smelled like cigarette smoke. People who smoke in rental cars are disgusting.
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