Punti negativi: Didn't get to drop car off since hertz have my car away.

Worst experience EVER!!

Punti positivi: I travel a lot and in 35 years this was one of the worst experiences ever.. worse than bad customer service!! 1. Reserved car for a 13 hour drive from Huntsville AL to D.C. but when we arrived all they could offer was a cargo van. so we were told to gontonMadison (near by town). Where our contract that says no smoking in the car was worthless as the car stunk STUNK of cigarette smoke. So we waited an hour and a Half for them tin"clean it again" by now it wa s5:00 on the day of a 13 hour drive.. so even though the car still teamed we had no choice. No where to get a different car. 2. I was EXTREAMLY CLEAR that the card I was using to reserve the car was NOT TO BE USED AS THE PAYMENT CARD! this has always be super easy and has never been a problem in 35 years of renting cars for travel. 3. Notice the contract listed the wrong drop off point (the complete opposite side of D.C. From where we needed to drop off.. they refused to change the contract saying"its no problem You can droop off anywhere" incomplaing SECERAL TIMES ABOUT THIS. But the Manager "Willy" assured us it would be no problem. 4. Everything wa da problem and they simply lied to us for their own convenience. Toook us over 2 hours to return the car while we and thenDules airport Hertz staff argued with the idiots at what turned out to be some shaker franchise in Huntsville. They simply did not care about anything they wanted us in and out and had no interest in the difficulty and inconvenience they caused.. the jerk GeneralManager was an absolute childish wanker and hung up on me while I was complaint about the mess they had made for me.

Punti negativi: Stay away from these jerks. Terrible dishonest service is my experience.

Punti negativi: Specifically asked at Nashville if I could change my payment method at drop off (different location) and was told yes. At drop off they said they can't do it, that I need to call Nashville, and they can. Called Nashville and they can't do it over the phone, I need to go to that location (i'm in a different state now). Called customer care- and they just had an attitude with me telling me if I want to change it I need to go to Nashville.

Punti positivi: Not much to like here. Vehicle was okay

Punti negativi: Hertz office in Huntsville seems to charge for lots of things I've not seen before. I was surprised that a $200 hold was placed on my AMEX because I didn't pre-purchase fuel. I rent 10-15 cars a year and this was a first for me. The $50+ admin fee for toll, parking or other violation seems a bit excessive though I was fortunate that it didn't apply to me . I can understand a $5000 fee for "using or transporting controlled (illegal) substances" in the vehicle but do we really need to spell this one out to everyday law abiding customers?