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7,2
Punti negativi: Difficult to find office to pick up car. Didn't realize it was in a mall and there were no directions given. Car smelled like smoke.
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9,6
Punti positivi: The staff was lovely. Dropoff was difficult as the 25 River st address leads to the way out of the parking lot. Couldn't figure out how to get to the entrance.
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9,2
Punti negativi: Front office was understaffed as several customers had complex issues to resolve due to poor website booking integration.
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8,8
Punti positivi: The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.
Punti negativi: It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...
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10,0
Punti positivi: Yes. Very helpful staff.
Punti negativi: It was really hard to find the location in the parking garage.
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10,0
Punti positivi: Staff was very helpful and friendly.
Punti negativi: Third party insurance was not covered by the insurance policy purchased online (only damage to the car). This should be made clear on the web page.
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5,6
Punti positivi: I was a few minutes late and the Rental staff called to make sure I was still coming for pickup
Punti negativi: It was not disclosed at the time of booking that rental required a 3-day $250 hold on the card used for reservation. Clerk explained it was disclosed in confirmation email, but this clearly should have been disclosed as part of the booking process. It is deceptive and frustrating
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9,2
Punti positivi: Everything
Punti negativi: I rented an economy car...it was super weak, but that was my choice.
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10,0
Punti positivi: Quick in and out. Car fine
Punti negativi: na
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10,0
Punti positivi: Easy drop off and pick up location. The car was clean and worked great!
Punti negativi: Gas started at 3/4 tank, I was unsure of whether I was required to fill the tank up when returning. Overall, not the worst problem to have.
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10,0
Great Job
Punti positivi: Car in good shape.
Punti negativi: Nothing.
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10,0
My rental yesterday at Enterprisej
Punti positivi: Great customer service. Professional and efficient.
Punti negativi: The vehicle was a gas guzzler (although very comfortable).
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9,6
Punti positivi: The staff was lovely. Dropoff was difficult as the 25 River st address leads to the way out of the parking lot. Couldn't figure out how to get to the entrance.
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9,2
Punti negativi: Front office was understaffed as several customers had complex issues to resolve due to poor website booking integration.
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8,8
Punti positivi: The staff was terrific, especially at drop-off. The person who gave me a lift home was very professional yet still quite friendly. I think you employ really terrific people.
Punti negativi: It was a one-way rental and the cost was rather exorbitant. So I can’t say it was a decent value — I basically made the decision to deal with the horrible costs because a bus would have taken way too long after a red-eye...
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10,0
Punti positivi: Yes. Very helpful staff.
Punti negativi: It was really hard to find the location in the parking garage.
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10,0
Punti positivi: Staff was very helpful and friendly.
Punti negativi: Third party insurance was not covered by the insurance policy purchased online (only damage to the car). This should be made clear on the web page.
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9,2
Punti positivi: Everything
Punti negativi: I rented an economy car...it was super weak, but that was my choice.
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10,0
Punti positivi: Quick in and out. Car fine
Punti negativi: na
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10,0
Punti positivi: Easy drop off and pick up location. The car was clean and worked great!
Punti negativi: Gas started at 3/4 tank, I was unsure of whether I was required to fill the tank up when returning. Overall, not the worst problem to have.
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10,0
Great Job
Punti positivi: Car in good shape.
Punti negativi: Nothing.
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10,0
My rental yesterday at Enterprisej
Punti positivi: Great customer service. Professional and efficient.
Punti negativi: The vehicle was a gas guzzler (although very comfortable).
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