Punti positivi: Excellent, professional service

Punti negativi: The original branch we went to was very run down and dirty feeling—overall, not great, but the agent was very good. The branch we ultimately rented from was beautiful, the agent was pleasant and quick, and the experience was great.

Great people to work with

Punti positivi: Felt very personal renting with E

Punti negativi: some of the insurance charges and how they changed so much from quoted

Punti negativi: Electronic key broken so we couldn’t lock the car

Punti positivi: Clean vehicle. Perfect for what I needed. Price was in line with other rental firms.

Punti negativi: It took a little while before a counter person appeared at dropoff.

Punti negativi: Couldn't drop off ar the same location because they didn't have after hours drop off. Had to drive across the city to return inconvenient.

Good experience except a ash tray smelling car...

Punti positivi: I liked the second rental I exchanged the first one for.

Punti negativi: The first car they rented to me smelled like an ash trey. I didn't really quite know what the stench was at first so that's why I drove off the lot with it because you can tell they tried really hard to clean and cover it up. But the second time I got in it to drive to a different town with my kids, I knew right away what the smell was. I was a smoker for 9 years so I'm very sensitive to the smell of cigarette smoke and too much of it (especially that stale smell of it) makes me sick. From the second I really started smelling it, I felt like it got worse and worse and had to wind the windows down for the kids and I. The car was also kinda ghetto with fake chrome rims on a car that would be used for undercover cops. I did call on the way back home and asked to change it out for another rental and they didn't even hesitate. They changed it out for a new Jeep SUV because they didnt have another full sized on site. WAY better and much more worth the money in my opinion! They were so nice and got me in and out quick with the second rental and no additional fee for the upgrade. I think that gross old rental was a fluke and I will rent from them again.