Marrakesh hotel vicini a Royal Theatre

Punti positivi: Suite molto comoda con vista bellissima , colazione molto buona

Punti positivi: La gentilezza dello staff, in generale..ti coccolano

Punti negativi: Al nostro arrivo non ci hanno dato la camera che avevamo prenotato (con la piscina privata), ma un'altra. Si sono scusati, ma da una struttura così NON È CONCEPIBILE

Punti positivi: Have been many times and every time it’s amazing, very relaxing and excellent team with very attentive service

Punti positivi: Liked everything about the hotel

Punti negativi: Can't think of anything.

Punti positivi: Nice hotel, restaurant is very good, we liked everything we tasted

Punti negativi: But, all in all, it is not Four season standard, in my opinion. First, the pool is not clean enough, my kid got eye infection there ( Sam sure as it was the last hotel during our vacation and the incubation period confirms this). Second, somebody stole my Valentino shoose in the SPA and the security came only in 1 hour. They said they guess these were 2 ladies who are leaving the hotel now... Why couldn't they stop them earlier? Third, the SPA treatment was les then mediocre for both me and my husband... Once again, not the level you can expect in such a hotel. My conclusion, they pretend to be Four seasons, but they don't...

Punti positivi: The rooms, facilities are amazing. The staff are very helpful and we were well attended to during our stay. The restaurants offered really good quality food. The room service was great too.

Punti positivi: Friendly staff

Punti negativi: They were excellent all the way

Punti positivi: Ottimo ristorante italiano.

Punti positivi: Lovely pools and facilities

Punti positivi: Friendly staff, lovely food, stunning pool

Punti negativi: Nothing about the hotel. Very boring constantly bartering with taxi drivers.

Punti negativi: il peronale della reception non accogliente e disponibile.

Punti positivi: The staff was great especially Sonia , she had made our vacation perfect, assisted us in planning all our visit and activities. Perfect places she recomend . She was great help. Thank you Sonia and thank you four seasons for the great stuff.

Punti negativi: Che è consentito fumare

Punti positivi: The pool area was beautiful. Hotel in a good location with nearby restaurants- essential as the hotel service was so terrible

Punti negativi: The worst service I’ve ever experienced.Requested tea at breakfast 7 times before it arrived. Ran out of towels at the pool. Had to ask for a broken glass next to kids pool to be cleared up 3 times before all large shards removed. Salad/sandwich lunch took over an hour and usually a mistake with order or item missing. Over 30 mins to check in Service issues were endless. Block of rooms by lift 3 are next to an external disco. Super loud till v late at night. When I asked to move room after a sleepless night they refused 3 times. Was only when I said I would take my bedding and sleep in the corridor of a quieter part of the hotel that they gave me another room (still charged me for the sleepless night).

Punti positivi: location was good . easy walking distance to souks and medina .

Punti negativi: the hotel is quite outdated and looks very tired . was given a room in a new extension . electricity kept cutting out . no hairdryer in room . after aome 2 hours in the dark they finally decided to move us but to a floor where the lift did not work . after further complaints they moved us to a suite . good but not very clean . service in bar area very slow and no attention to detail . on check out we were given a bill that included items that we simply did not have . card machines did not work - check out took 45 minutes . staff just not managed and managers shy away from responsibilities . Not really a 5 star hotel

Punti positivi: gardens

Punti negativi: worst service ever experienced in a hotel - SO slow!

Punti positivi: Amazing facilities and design. The So Lounge was fabulous

Punti positivi: Struttura magnifica, il personale e' molto disponibile e preparato, veloci nel soddisfare le richieste e molto bravi e pazienti anche con i bambini. Tutto perfetto sopratutto la zona. Andiamo spesso a Marrakech .. questo e' l'Hotel che preferiamo

Punti negativi: Camere un po' vecchie ma molto ampie e pulite

Punti positivi: Amazing hotel, very clean , authentic as well as modern

Punti negativi: Nothing

Punti negativi: The staff was terrible. I prepaid the room for my parents as a gift and the hotel did not want to let them in, as they were not in possession of my credit card. This ruined our long planned weekend. There are many great hotels in Marrakech, better avoid that one.

Punti negativi: il pagamento: mi hanno bloccato 1700 euro sulla carta non potendo più prelevare perché era superiore rispetto al mio tetto spesa, ho provato a spiegarlo alla ragazza della reception la quale mi ha risposto che andava bene pagare il totale e basta invece mi sono ritrovata un prepagamento comunque di 1500 euro; la colazione: non si capiva molto bene che era esclusa dal prezzo (già esagerato) dell'hotel, 25 euro a persona e non ti viene detto, semplicemente ti indicano dove devi andare a farla e poi te la trovi da pagare extra. la struttura è vecchia: avevo pagato di più per una camera vista Atlante e mi sono trovata una vista strada, vista palme e poi finalmente al di là si intravedeva la montagna. bagno: sporco dato che ho trovato una ciocca di capelli neri appena arrivata in camera. il bagno è anche vecchio, ancora con la vasca e la doccia incorporate. camera molto lontana: ci volevano 7 minuti a piedi per raggiungerla passando per corridoi gelati dall'aria condizionata (era gennaio!). la spa: 25 euro per due ore, con gente che sbraitava all'interno, per cui zero relax, e la piscina coperta... fredda! infine il ristorante interno non male, ma abbiamo aspettato più di un'ora per avere un hamburger e tre pasticcini con il locale vuoto per più di metà. onestamente non lo trovo all'altezza delle sue 5 stelle. la posizione: fuori dal centro di Marrakech, che non è un male, ma a piedi alla sera non è proprio il massimo raggiungere la medina da lì.

Punti positivi: Location and service are great

Punti negativi: Rooms and bathrooms need to be refreshed for this type of standards

Punti positivi: The pool, rooms, food and public areas are what you would want from a five star hotel. The staff where excellent especially the butlers Zachariah and Mohamed. Nothing was to much trouble.

Punti negativi: It was French half term so breakfast was a a little chaotic.

Punti positivi: Ottimo

Punti negativi: niente

Punti positivi: This is a very comfortable and welcoming hotel with a superb pool area, the Staff could not have been more helpful and pleasant. The food was very good if not slightly over priced.

Punti negativi: Could do with a bit of updating i.e. carpets shabby.

Punti positivi: La PosizioneIo avevo prenotato qualcosa di più

Punti negativi: La colazione è scarsa

Punti positivi: La posizione

Punti negativi: Colazione un po troppa confusione

Punti positivi: From check in till check out,, everything was more than excellent Very helpful and cheerful staff and always smiling Very fast service Excellent WiFi Wide variety of food in breakfast Perfect location Ok

Punti negativi: Actually nothing negative May be the buffet breakfast needs to have more from the Moroccan popular dishes

Punti positivi: The location was great, in a shopping area with a lot of coffee shops and restaurants around. The hotel in its youth should be spectacular, BUT in our days so badly preserved concerning maintenance issues. Spacious places and pool

Punti negativi: We faced several issues during our short stay. At first, after having checked inn, they managed to misplace 2 of our luggage and had to wait for 90 minutes (our total stay was for 20 hours) to be discovered. The 1st room that was given to me was smelling cigar's smoke and had to move to another room (after my request was given a room with pool view) as the Superior with balcony have an awful view). The condition of the room concerning maintenance was disappointing (have a look in the photos attached), in the toilet area there were @suspicious@ stains on the wall, the bathrobe's belt was torn. This is not what you expecting in an expensive 5* hotels and definitely not in a Radisson hotel.

Punti positivi: Our stay at the Radisson Blu in Marrakesh was amazing. We were there in times of crisis (corona) and were in best hands. Not only was the hotel beautiful, breakfast great and everything super clean. But the staff was the best we‘ve ever met in a hotel. We were always updated on the situation and helped 24/7 with booking and of flights. They have done the best they could and were extremely friendly!

Punti negativi: -

Punti positivi: Posizione centrale

Punti negativi: Attesa interminabile agli ascensori; addetto alla reception infastidito dalle domande

Punti positivi: Honestly, there was very little. Clutching at straws, one of the security guards was very kind, and appreciative throughout my stay.

Punti negativi: Honestly, I’d save time by saying little to nothing. The WORST experience I have ever had. Disrespectful staff, questionable health and safety measures, and much more provided to this review.

Punti positivi: The hotel was fantastic, couldn’t have asked more! Also as the saying goes, you get what you pay for, this hugely maybe on the expensive side but the facilities and staff will make up for it.

Punti positivi: Staff was friendly, good location, breakfast buffet was good to get morning started (especially the omelet station), and room was decent sized.

Punti negativi: Noises throughout the hotel in early afternoons (perhaps due to maintenance) and furniture needs some updating.

Punti positivi: Come sempre Radisson e' una garanzia, ottimo rapporto qualita' prezzo, servizi, staff, posizione ecc ecc

Punti negativi: Impianto di riscaldamento non funzionava bene in diverse camere, non era regolabile ed era o troppo caldo o troppo freddo

Punti positivi: Letto molto comodo e mi hanno fatto un upgrade senza richiesta, molto gentili e super apprezzato. Posizione molto centrale a Gueliz.

Punti negativi: Reception molto lenta al check in ed inoltre alle 10.30 del mattino tornando dal breakfast, la carta chiave era già smagnetizzata: sensazione di "quando ve ne andate?". Insomma classico albergo dove ti senti un numero..

Punti positivi: Personale molto cordiale.

Punti negativi: I vicini rumorosi

Punti positivi: Unica cosa positiva la gentilezza e cortesia al concierge

Punti negativi: Scortesia poco professionalità e competenza e 100 disservizi....stanze sporche

Punti positivi: Tutto molto bello e accogliente. Staff simpatico e disponibile. Da massimo dei voti. Bella la palestra e i ristoranti... anche se troppo costosi.

Punti negativi: La camera. Abbiamo pagato un sovrapprezzo per avere il balconcino sulla piscina ma ci hanno dato una camera molto esterna con vista sulla copertura del ristorante. Poi il servizio in camera un po’ scarsetto... eravamo in due ma c’era un accappatoio, un paio di pantofole.. ho dovuto chiedere per avere. La SPA non ci ha entusiasmato.

Punti positivi: This hotel is luxurious, the room was spacious clean and comfortable. Toilet and shower were spacious and luxurious. Staff were helpful. Breakfast was one of a kind, many varieties and delicious things were available. The hote has several swimming pools including one huge indoor. Large gem lounge was also available.

Punti negativi: Noise can be heard from next room, walls need more insulation.

Punti positivi: Honestly, we did not like anything about this hotel, except the handmade waffles and fresh fruits at breakfast.

Punti negativi: We had a very bad experience at the hotel Savoy from top to finish. First, and although I requested a calm room as I was pregnant, we were given a room near to a club which entailed a lot of noise and vibrations throughout the night. When I asked to change, I had to wait for several hours and literally fight with the staff to obtain a better room (at the beginning we were offered a room worst than the original one we got), althought the hotel was not full. Worst experience ever ! I would not recommend this place to anyone.

Punti positivi: Unica cosa buona i ragazzi al concierge

Punti negativi: Pochissima professionalità e molta incompetenza

Punti positivi: Posizione

Punti positivi: This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms.

Punti negativi: I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.

Punti positivi: Niente

Punti negativi: Corrisponde max a un 3 stelle in Italia

Punti positivi: Solo il confort della stanza e la tranquillità del posto.

Punti negativi: Ci hanno rubato soldi.

Punti positivi: avevo pagato una semplice matrimoniale, mi hanno dato una suite con: salotto, camera da letto, due bagni, camera armadi, vasca idromassaggio e terrazza, veramente splendida.

Punti negativi: applicherei degli sconti per i clienti dell’albergo nei confronti delle strutture all’interno dell’albergo stesso (ristoranti, spa ecc)

Punti positivi: The room was comfortable

Punti negativi: The service was horrendous, I was there with a wedding party and all of us felt the same, every person felt the same , they kept saying that this is a five star property but never delivered! We all had altercations with managers etc but still had to carry on as had no choice ! This is not a hotel I would prefer ever and happy to share this with 100 people in my party that were there! A shame! The hotel needs to get to do a lot more to get me back there! Overall I am disappointed with their check in staff, managers ( I had a run in with their guest relations manager murad who was absolutely not a manager but in the power of a very rude and unruly person at the bar, I still have the receipts to prove he was trying to make me look like I have cheated him whereas he was just being a very rude and unwelcome person! , On another note I spent 45 minutes trying to get an undercooked omelette for my wife as this 5 star property has 2 electric stoves to meet demand with a very long queue! All in all I am so disappointed, disgusted and unhappy that and so are the 100’s of people that attended that wedding that I will never come back to this hotel or indeed Morocco!!!

Punti positivi: Tutto dalla reception alla camera ai servizi alla palestra.... tutto holliwoodiano gran servizio casinó e discoteca theatro all’interno... vicinissimo al centro...

Punti positivi: Posizione , personale e spazi comuni

Punti negativi: Le camere un po’ datate

Punti positivi: Struttura pulita, acqua in camera tutti i giorni, Colazione ricca

Punti negativi: Il pagamento di 25€ della colazione del 1 giorno quando poi quando dovevo partire non ne ho potuto usufruire

Punti positivi: Se venite a Marrakech e non volete alloggiare all'interno della caotica Medina dovete soggiornare in questo hotel! Centralissimo adiacente a una delle migliori discoteche di tutta la città ma insonorizzata alla perfezione, avevamo la camera vista piscina a 500 mt dalla discoteca ma non sentivamo nulla! Situato a pochi passi dal casino di Marrakech, colazione Super! Staff gentilissimo! E con 5 min di taxi si raggiunge il cuore della piazza jamaa El fna.

Punti positivi: The staff was very friendly and helpful during our stay. We had to leave Marroco due to flights being suspended and the staff did everything the could to help all the customers to get information.

Punti positivi: Overall atmosphere was great, nice club and decent room

Punti negativi: Rooms could be cleaner, they look quiet old, the carpet is old, there is no arrangements to make tea of coffee in the room. The little fridge in the room was empty. We were given bottle of water only first day.

Punti positivi: Colazione buona, molto internazionale e con tanta offerta. Anche gluten free.

Punti negativi: Prezzo molto altro rispetto al servizio offerto. Struttura molto vecchia. Pulizia non proprio perfetta.

Punti positivi: Breakfast

Punti negativi: Lunch, there was a hair in my sandwich Outdated Not too much space around the swimming pool

Punti positivi: La posizione era fantastica, ottima la SPA, i camerieri e tutto lo staff molto gentili e attenti

Punti negativi: In camera la sera c'era troppo freddo e mancava l'aria calda

Punti positivi: Breakfast good and lovely tables on terrace

Punti negativi: .Slightly limited. We stayed in hotel, but promo video of Palace.

Punti positivi: A special thanks to mister adil and mister youssef for their outstanding welcoming. Two amazing professionals that made my stay a 1000% more enjoyable and relaxing.

Punti positivi: La colazione

Punti negativi: Non mi e' piaciuto il metodo di pagamento perche' ho dovuto scrivere i dati della mia carta di credito in una mail indirizzata ad un sito esterno all' hotel. Di solito con booking non succede questo. Mi ha dato fastidio anche la cauzione di 40 euro ed il pagamento del trasporto all'aeroporto completamente fuori tariffa.