Il personale è gentile
Fumo di sigaretta presente su tutti i piani, le strutture buone condizioni mancanza ristrutturazione/manutenzione
Costi aggiuntivi nascosti che si devono pagare presso l'hotel.
Gentile il personale, ottima la cucina del ristorante bar longue, servizi, piscina, palestra, spa, bar, night e camera Ok. prezzi ottimi! Arrivare dall'Hotel alla Place El Fnna circa 1800 metri, se si è giovani a piedi si può fare, contrariamente di fronte all'hotel ci sono i petit taxi, 50 diram anche se loro ne chiedono di più, ma poi si accontentano!
ci avevano confermato il servizio gratuito del transfer in Aeroporto, invece non si è stato così, non è venuto nessuno in Aeroporto a prenderci.
Ottimo hotel molto bello e sfarzoso. Camera ampia
Il personale alla reception era molto scortese (forse dovuto al nostro aspetto-eravamo vestito da motociclisti- e al fatto che avevamo trovato un'offerta molto buona) che non trovava la nostra prentazione ed ha cercato di farci pagare una tariffa ben più alta!!! Lenzuola sporche di sangue!!!!!!
carino ed efficace
la comodità del letto, posizione !
avrebbe bisogno di una ristrutturatina, è un pò datato.
The beds were pretty comfy. Granted I was extremely tired from a very full day so I passed out quickly. And the bottled water was pretty cheap 25dhs. Close to the airport 5-10 min drive. DONT let the airport taxis try to charge you 200dhs!!! I fell for it because when I landed I wasn't sure if you could bargain with the taxis but you can. Them making you pay this much is one of the biggest scams. It should be around 50dhs.
Firstly, weeks before my arrival I tried many times to get in contact with the hotel about their airport pick up service since I had selected it. I tried once a week for 4 weeks to tell them yet again I wanted it and my flight time. Not once did I ever get a reply. And when I arrived they were nowhere to be found. Their wifi was awful downstairs. Couldn't enjoy talking to my parents down by the pool when I've been gone for so long. Had to go upstairs to my room which was ok since the ac worked well just wish I had been able to be at the pool. When headed to the Medina the man behind the front desk gave really bad instructions that were not correct. Along the way I had to ask several locals who ended up getting me to the right spot - the hotel doesn't provide maps. When checking out a different man working the front desk demanded I owed 60+dhs for "other fees" with the hotel. I asked him to show me where and he couldn't find where. I showed him my receipt from Kayak that I owed 0 and he said I still did and I couldn't leave. Not sure if this was a scam but it ticked me off because if this was true, it wasn't not brought to my attention on Kayak nor when I checked in. I still have a weird feeling since he wasn't able to show me. When I asked the same man what the price was for the bus from Marrakech to Merzouga he kept insisting there wasn't such bus when I knew for a fact there was. He then gave me "directions" on how to walk to the bus station since I didn't want to take yet another scamming taxi. The directions he gave went in the complete opposite way when I double checked on Google Maps before exiting- since the other guys directions were off. Not happy with the staff at all.
Staff were friendly and pleasant. Gardens and pool area are well maintained. Room was clean.The hotel is of a pleasant design
It wasn't clear that you have to make diect contact with the hotel in order to benefit from the free transfer from the airport (rather than just noting this on the booking form). So we paid for a taxi. The hotel is generally slightly run down and I the buffet meal in the evening very disappointing.
The room was quite spacious, a triple room with two separated rooms.Nice staff. Good location. Buffet breakfast reasonable
It is is 3 star hotel. The hotel lacked some maintenance. The room was not ready when we arrive at 3 p.m.
very bad reception service, we checked out 2 days earlier and they try to charge us until the end of the vacation without any reason nor written hotel rules (they told us that they have no written rules on the hotel policies), but after calling booking, booking resolved the issue, it took time but not because of booking, but because of the receptionists of the hotel took ages to get the fax and to give us the invoice of the check out. thanks Booking.com. Another issue is that on Friday and Saturday there is a club at the ground floor of the hotel and you can hear the musing and the woofer until they close the club (we were at the 4th floor). Breakfast nothing special. Concierge not giving detailed info.
friendly staff comfortable hotel
Poor breakfast - bread, pastries with jam and butter, however there was a lady preparing fresh yummy pancakes in the morning :) Towels in the bathroom were quite old and washed out, do not expect any european 4stars, rather 2-3.
Perfect base for visiting centre of Marrakesh. Good breakfast. Management staff in restaurant friendly
Evening meal poor. Most of the staff are unfriendly and it all seems too much of an effort
Once cheked in everyone was friendly and tried to assist. Very clean and quiet.
Check in took a very long time. (over 30 minutes to be attended to)- a bad way to start
La tua permanenza presso El Andalous Lounge & Spa Hotel ti consentirà di muoverti con facilità nel centro di Marrakesh. Infatti, sarai ad appena 2 minuti a piedi da Avenue Mohammed VI e 6 minuti da Centro Commerciale Menara Mall. Potrai usufruire di un business center, un pratico servizio di lavanderia/lavaggio a secco e una reception aperta 24 ore su 24. Stai pianificando un evento a Marrakesh? Presso questo hotel avrai a disposizione 700 metri quadrati di spazio con un centro congressi. Il un parcheggio gratuito è disponibile in loco.
Basato su 2.737 recensioni
Le condizioni variano a seconda del tipo di camera e del fornitore.