Marrakesh hotel vicini a Ben Youssef Mosque

Punti positivi: Una location assolutamente straordinaria. Cura dei dettagli incredibile e servizio puntuale. Le camere e gli spazi comuni sono delle vere e proprie opere d’arte. Incredibile la spa, bellissima la piscina e ottima anche la cucina. Da non perdere!

Punti positivi: Perfect all the way, no comments. Should be a 7 star hotel

Punti negativi: everything was nice

Punti positivi: Everything except the bedroom was dark! Needs more lighting!

Punti negativi: See above

Punti positivi: Everything - just perfect

Punti negativi: The bedsheets. They don’t have a duvet and we have to put a blanket on top. This makes the bed sheets very heavy and not comfortable as it slides down all the time and we have to pull it back to the bed all night. It was horrible and. It’s not up to the international standard. The staff are friendly but some are lack of experience of international top hotel standards. Communications between different teams are not very smooth. Examples: 1. When we checked in we asked the lady to book a table at the Moroccan restaurant for the same evening and when we arrived at the restaurant they didn’t have our reservations and had to check for quite a while to confirm that. As hotel guests of the best hotel in the world this is not acceptable. 2. I asked for something from the reception to be sent to our room and it took them 3 times to finally get it right. Seems that the reception and the house keeping don’t understand each other. 3. We came back late at 8 pm one day from the mountains and we had a shower in the room before going to the French restaurant for dinner. Before we went for dinner we turned off the DND sign as a signal for housekeeping to clean the room but it want not done when we came back from dinner. Why don’t they have a ‘clean the room’ sign if they are not efficient enough? 4. We requested for a late check out and they said we can check out at 2 pm. At 1230 they called us and said that the next guests have arrived and wanted us to move out right away! Otherwise the room is spectacular. They just need more training and more exposures to the top top hospitality standards of the world. My expectations were very high because of their ranking and the price.

Punti positivi: Garden and Spa Actually everything ♥️

Punti negativi: Nothing

Punti positivi: La posizione dell’hotel e la piscina

Punti negativi: Le camere

Punti positivi: Everything. My riad, hospitality, hamam, restaurants and everything else.

Punti positivi: I ristoranti sono belli e il cibo è delizioso. Il personale è gentile e la posizione è perfetta

Punti positivi: Elegante ottima posizione

Punti positivi: buona la posizione, il giardino e le terrazza.

Punti negativi: non sempre il personale maschile (cameriere) si è mostrato corretto nel suo ruolo.

Punti positivi: Stately hotel steeped in local design and with all amenities

Punti positivi: The location of the hotel is ideal! The property is lovely from the inside, the pool in the courtyard makes quite a statement and sitting but the pool or by the fireplace is peaceful and inviting. We never felt like it was over crowded in this area, though the rooftop pool was full and seemed to be where the kids hung out. (Nice to have the serenity of the courtyard pool!!_ The breakfast room is plush and comfortable and there is enough variation in foods but the spread is not as sumptuous as in other 5 star hotels. The junior suite is spacious, the bed is quite hard (though we like that) and the linens, etc are crisp and fresh. The bathroom is also very spacious and pretty though there was some paint chipping at the edges and the woodwork was a bit dirty (Again, not 5 star standards).Shower is roomy and rainforest shower head was powerful. We didn’t use the bathtub, but it is nice to have the option of a bath. Before we came I had some correspondence with the hotel which was professionally handled and response was quick. I appreciated that very much.

Punti negativi: The spa was an awful experience, we felt we were being rushed through the Hammam experience we booked. Completely unceremonious!!! The staff was unfriendly, did not explain anything unless we asked and even then they were curt with their replies (We speak English and French, so it was not a language problem.) In general the spa staff seemed totally disinterested in their jobs and just wanted to push us in and out quickly. I would have complained directly but I didn’t want to get more upset than I was as we were only there for 4 nights, so I let it go and we tried to laugh about how terrible it was. But, I would not suggest paying the high price of the spa treatments - perhaps try another hotel or Hammam? The hotel lobby looks a little worn though the flower arrangements are lovely. The brown wooden furniture in our junior suite was also somewhat worn and old looking. The patio furniture was rusting and the cushions stained. The fountain on our terrace did not work, unfortunately, and the tiles were quite chipped. So, although we had a lovely stay, there are things about this hotel which do not live up to a 5 star rating and the high price tag that comes with those stars. I feel we paid 5 star and only got 4 star.

Punti positivi: We received a serious 2 step upgrade: to a full suite with direct rooftop pool acces. Very nice indeed: made the price more like really worth it.

Punti negativi: only one thing, and quite common in Morocco: during checkout, the proposed bill on the creditcard was in Euros.. With a very bad rate applied. This is below the belt, and not what I expect from a top 5-star hotel!

Punti positivi: For Marrakesh, the location of this hotel doesn't get any better. It is right around the corner from the bustle of the square and easy to get around anywhere. The hotel itself is really well designed, with great architecture and style that fits with the region. The rooms are very nice, and there are two swimming pools, one of which is heated and on the roof patio. There are 3 or 4 different places to eat at (although the food choices are mostly similar). Overall a great hotel!

Punti negativi: Not much! The mattress are very hard, so sleeping here more than 2 nights would have been difficult. Otherwise everything else was great!

Punti positivi: Il glamour che aveva questo hotel

Punti negativi: L’orario del bar chiude troppo presto

Punti positivi: Lovely location and gardens for the full experience of Marrakech

Punti negativi: The Spa is far too over priced

Punti positivi: The property is delightful converted palace very Moroccan. Perfect quiet location 5mins from main square Jemma al Fna 2 swimming pools one heated on the top terrace with views across the city good food and 3 restaurants helpful reception and door staff we spent 5 nights and were upgraded to a great suite

Punti negativi: It was quite busy and at certain times the staff got rushed and might forget requests from guests. But generally very nice hotel and staff Not cheap though

Punti positivi: tutto superlativo!! la piscina in terrazza, il personale molto attento, le camere spaziose e la pulizia. Ottima anche la colazione!

Punti positivi: It is a fantastic hotel with the best straff, beutifuel rooms, a lovley garden and beutifuel spa - i love everything here. And the location is perfect - in the herat of everything.

Punti positivi: Posizione, ambiente, zona esterna

Punti negativi: Le stanze sono un po’ datate; per essere un cinque stelle il servizio e’ un po’ carente. Non ripassano a sistemare la camera il pomeriggio

Punti positivi: The breakfast was excellent and plentiful. The staff were always polite and very helpful. The bed was huge and comfy with spotless sheets.

Punti negativi: The room and parts of the hotel were a bit tired and things were broken. The bedside lamps were covered in dust and the curtain for the floor was hanging off the rail. Nothing major, but a few little things that could do with attention.

Punti positivi: Tranquillity of entering the property and the hospitality.

Punti positivi: Our stay was good. The room was spacious and the beds were really comfortable. The breakfast was really good - not a buffet one but still really plentiful. Absolutely loved the cheese omelettes. Most importantly, the staff was absolutely star. Super kind, helpful and gave us really good recommendations. The position is really close to the big square but still far from the heart of the old town so it's actually very quiet and silent. We had some snacks while there which were lovely. We made use of the SPA for a massage which was really good and relaxing. Thank you for making our stay really lovely!

Punti negativi: Despite requesting an upstairs room for 2/4 of the nights we stayed, we were in a downstairs room which was full of mould and smelled strongly of damp. It was the room facing the internal pool which is likely why, but I hope the riad can fix the issue asap. The room upstairs was still facing the pool but didn't have the same issue.

Punti positivi: Located on the edge of Medina, Riad El Walaa is absolutely stunning. Hard to believe you’re in the hussle and bustle from inside as it’s so peaceful. Unfortunately we arrived just a couple of days before Morrocco went into Covid-19 lockdown and as the city shut down around us and other hotels closed their doors these guys allowed us to stay as long as we needed to organise our travel arrangements back home. They couldn’t do enough to help and we so are so grateful for their patience with us as we were the last remaining room. Thank you for your hospitality, wishing you all the best.

Punti positivi: Posizione comoda e di facile raggiungimento dalla piazza EL FNA Molto belli gli spazi comuni (rooftop e patio al piano terra) Il ristorante propone piatti tipici di ottima qualità ed un buon thè di benvenuto  Abbiamo usufruito della Spa che propone vari trattamenti, noi abbiamo scelto hammam e massaggi che ci hanno soddisfatti. Consigliato per ottimo rapporto qualità/ prezzo e posizione

Punti positivi: La posizione strategica a pochi nimuti da piazza jemaa el fna e dalla piazza ebraica. L hamman assulutamente da fare con un bel massaggio di 1h.

Punti positivi: The roof terrace was lovely for breakfast, tea and dinner. It often felt like you had the terrace to yourself. The staff were so friendly and accommodating and the food was absolutely delicious - have the lamb tagine. The situation of the riad was fantastic and would certainly love to stay again.

Punti positivi: I'd recommend the airport pick up if you've never been to morocco. Could be a little tricky to find it otherwise

Punti positivi: Colazione strepitosa, camera spaziosa e pulita. Staff gentile e disponibile alle nostre richieste anche per viaggi organizzati. Posizione comoda per visitare tutto. Servono un tè veramente buono, migliore di molti locali di Marrakech!

Punti positivi: Letto comodo e spazioso, doccia grande, accogliente rooftop, personale disponibile

Punti negativi: Aggiunta dell’iva su servizi e cibo non dichiarata al momento della prenotazione, ingresso pericoloso perché dietro ad un curva

Punti positivi: Delicious breakfast, friendly and attentive staff and location just around the corner from the main square. Wifi worked well in our room. Nice and quiet accommodation with the rooms cleaned every day.

Punti positivi: Disponibili e gentili.. caratteristico, ma siamo nel centro della medina !

Punti positivi: Everything

Punti negativi: That we had to leave

Punti positivi: Location, price, friendly staff.

Punti negativi: Breakfast was very basic to the point of leaving there quiet hungry. One pancake and three strawberries with a pot of yogurt felt like poverty,especially when we are use to fresh coisants and butter and a great spread. Very disappointed

Punti positivi: Fresh orange juice ,mint tea or coffee.crepes rolls with jam and honey.Served on the roof terrace. Staff were very helpful,booking trips and giving advise. The room was cleaned every day ,as was rest of the building. Main meals were of good value and well cooked. All in all a really good place to stay. Very quite and relaxing.

Punti negativi: Every thing was good,only outside its different .Lots of mopeds whizzing around you have to be careful not to be knocked over. Also not good air quality.

Punti positivi: Beautiful interior design, classic Moroccan style. Very good and abundant breakfast with typical tea/pastries.

Punti negativi: Missing good information on how to find the hotel. Difficult at night. Transport from airport too expensive.

Punti positivi: Posizione ottima Arredamento curato

Punti negativi: molto rumorose le camere (si sente bagno della camera vicino, il citofono degli ospiti che entrano)

Punti positivi: Riad eccezionale sia dal punto di vista della struttura che della posizione (difficile arrivarci se non guidati, trovata la porta si apre il paradiso). Lo staff è molto gentile e attento alle eventuali necessità dell'ospite. La camera piccola ma ben arredata e nel complesso ha soddisfatto le nostre esigenze. Ottima vista dalla terrazza, ospitale per il relax diurno e serale.

Punti negativi: Renderei più varia la colazione, che seppur ottima e salutare, forse un pelo "base" rispetto allo standard di cui sono abituato. Nel complesso comunque tutto bene, non lo vedrei come nota negativa, ma un suggerimento.

Punti positivi: hammam

Punti negativi: the staff behavior when it was asked to clean the bathroom after an intervention to arrange something. the bathroom floor was very dirty and was not well cleaned. when I claimed for the second time, a member of the staff answered in very bad mood, went to the room to “clean” with a towel and went out without a word, clearly upset. not necessary!

Punti positivi: Great location, very helpful, friendly staff. Rooms were very clean and comfortable. Beautiful riad. Would definitely stay here again if returning to Marrakech in future.

Punti positivi: Amazing location, friendly and helpful staff. Very clean and gorgeous food.

Punti positivi: The interior is so nice and the stuff was super helpful!

Punti negativi: From our room we could hear everything on the outside, which was kinda disturbing.

Punti positivi: Beautiful hotel in the heart of the city. The staff were so friendly and helpful. We were upgraded to an amazing suite with no extra charge

Punti negativi: Everything was perfect

Punti positivi: location excellent and family pearl room is great for a family of 4

Punti negativi: nothing!