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6,0
Good car, bad renting experience
Punti positivi: I liked the car itself. I had a Hundai Santa Fe and it was comfortable to drive and they fit exactly 4 people including the driver. The trunk size was ok. We had two medium sized bags and still there was a room for extra two trolleys. The car was clean and there was no trouble whatsoever while I was driving the car. I had it for about a week.
Punti negativi: I didn’t like the pick up process and I ended up paying more than I expected because of the payment policy of the company. I also didn’t like the fact that they didn’t tell me that I’ll be charged for dropping the car late or not fully fuel the gas. I called the office twice the day of the drop off to ask about when I should drop it off and yet they didn’t tell me about charging me from the deposit. They also didn’t ask me when you wanna drop it off at the pick up day. I don’t think I will be renting from this company again.
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2,0
No Car!!
Punti negativi: I made a reservation for a car. EVERY call type was available when I made the reservation. When I walked in to get the car, they had none to provide. They said they tried calling me, but I never answered. However, the phone number on the reservation would have been the travel agent, not my number!! Then provided no solution!! They asked if I would like to be placed on the 5PM waiting list, my rental was for 12PM. Ohhh, I have rented from there several times, so they have a profile on me!! I called Enterprise Corporate to determine how they would sell inventory, they do not have. The "Customer Care", I use this term loosely, said that happens and it is up to the location to stop selling. No apology, no let me check the surrounding area. NEVER will I use this rental car company again.
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5,2
Punti positivi: Service on pick-up was great
Punti negativi: The car had obviously been smoked in and they made a feeble attempt to cover the smell with a deodorizer; so I showed up to several interviews with my clothes reeking. Was also caught in a blizzard and nobody had bothered to put an ice scraper in the car.
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10,0
Fast and Smooth
Punti positivi: Easy drop-off. Hassle free. Friendly staff.
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9,6
One way rental from Enterprise
Punti positivi: Overall I was very happy with this rental. The folks at Enterprise were very friendly and helpful, and they had a car ready for me when I arrived. Drop off was also very quick and easy.
Punti negativi: I had reserved a Compact car for a long highway drive through the hills of West Virginia and Maryland. They only had a pickup truck, which was nice, but it didn't handle as well as a Compact on the highway and was not very fuel efficient. It made the drive more stressful than it could have been.
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10,0
Grateful
Punti positivi: Great service and value..plus I was given a brand new Dodge Grand Caravan to drive ( brand new) and so comfortable. A wonderful bonus for me as I have horrible disease CRPS..which is why I was renting vehicle to travel to medical treatment.
Punti negativi: New requirements for those with no major credit card, call ahead to find out what you need..be prepared.
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10,0
grrat
Punti positivi: When I return the car to Morgantown office, they give me free ride to my hotel. Ery smooth transaction.
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9,6
Overall Excellent
Punti positivi: Woman at the counter was very helpful and nice. Car was clean and the one we reserved through Kayak.
Punti negativi: Kayak's insurance is not valid with Enterprise, so we ending up buying theirs which is 10$ more expensive.
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10,0
Veloce e fluida
Punti positivi: Rientro facile. Senza stress. Il personale è cordiale.
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10,0
Fast and Smooth
Punti positivi: Easy drop-off. Hassle free. Friendly staff.
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9,6
One way rental from Enterprise
Punti positivi: Overall I was very happy with this rental. The folks at Enterprise were very friendly and helpful, and they had a car ready for me when I arrived. Drop off was also very quick and easy.
Punti negativi: I had reserved a Compact car for a long highway drive through the hills of West Virginia and Maryland. They only had a pickup truck, which was nice, but it didn't handle as well as a Compact on the highway and was not very fuel efficient. It made the drive more stressful than it could have been.
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10,0
Grateful
Punti positivi: Great service and value..plus I was given a brand new Dodge Grand Caravan to drive ( brand new) and so comfortable. A wonderful bonus for me as I have horrible disease CRPS..which is why I was renting vehicle to travel to medical treatment.
Punti negativi: New requirements for those with no major credit card, call ahead to find out what you need..be prepared.
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10,0
grrat
Punti positivi: When I return the car to Morgantown office, they give me free ride to my hotel. Ery smooth transaction.
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9,6
Overall Excellent
Punti positivi: Woman at the counter was very helpful and nice. Car was clean and the one we reserved through Kayak.
Punti negativi: Kayak's insurance is not valid with Enterprise, so we ending up buying theirs which is 10$ more expensive.
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10,0
Veloce e fluida
Punti positivi: Rientro facile. Senza stress. Il personale è cordiale.
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6,0
Good car, bad renting experience
Punti positivi: I liked the car itself. I had a Hundai Santa Fe and it was comfortable to drive and they fit exactly 4 people including the driver. The trunk size was ok. We had two medium sized bags and still there was a room for extra two trolleys. The car was clean and there was no trouble whatsoever while I was driving the car. I had it for about a week.
Punti negativi: I didn’t like the pick up process and I ended up paying more than I expected because of the payment policy of the company. I also didn’t like the fact that they didn’t tell me that I’ll be charged for dropping the car late or not fully fuel the gas. I called the office twice the day of the drop off to ask about when I should drop it off and yet they didn’t tell me about charging me from the deposit. They also didn’t ask me when you wanna drop it off at the pick up day. I don’t think I will be renting from this company again.
recensione fornita da
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2,0
No Car!!
Punti negativi: I made a reservation for a car. EVERY call type was available when I made the reservation. When I walked in to get the car, they had none to provide. They said they tried calling me, but I never answered. However, the phone number on the reservation would have been the travel agent, not my number!! Then provided no solution!! They asked if I would like to be placed on the 5PM waiting list, my rental was for 12PM. Ohhh, I have rented from there several times, so they have a profile on me!! I called Enterprise Corporate to determine how they would sell inventory, they do not have. The "Customer Care", I use this term loosely, said that happens and it is up to the location to stop selling. No apology, no let me check the surrounding area. NEVER will I use this rental car company again.
recensione fornita da
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5,2
Punti positivi: Service on pick-up was great
Punti negativi: The car had obviously been smoked in and they made a feeble attempt to cover the smell with a deodorizer; so I showed up to several interviews with my clothes reeking. Was also caught in a blizzard and nobody had bothered to put an ice scraper in the car.
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