Auto a noleggio economiche a Long Beach

Second Class Reservations

Punti positivi: They were open at 9:50 pm.

Punti negativi: After having a ride to Disneyland from the Long Beach airport fall through three hours before our flight landed, I jumped on Kayak and reserved a mini van. It was really easy and at a good price for last minute. When I showed up to Budget (Kayak matched me up with them) to pick up my rental, I was told they did not have a mini van. When I asked why, they said it was because I reserved it on a third party site, like Hotwire. I told them it was Kayak and the attendant dismissed this information and acted as if that did not count as a “true reservation”. I recognized that I only reserved the mini van 3 hours before showing up, but it said it showed as a confirmed reservation on Kayak, and she was aware of the reservation. I offered to show it to her from my phone, but she declined. She then informed me that this was not uncommon, as if it was a problem due to the Kayaks, Hotwires, etc. in this situation. I expressed my displeasure saying that they should not accept these companies requests to reserve vehicles for their customers if they are treating the reservations as “second class”. I also told her that if I was aware of the flimsiness of this type of reservation, I would have spent the previous three hours searching elsewhere for a rental. I recognized that this was not her personal doing, but asked her to please send this up the management chain so that this false sense of reservations was avoided. She told me sorry, but they were going to close in 5 minutes. She offered me a twelve seater van. At that time, the Avis attendants down from the Budget lady said they had a mini van for me. A very nice gentleman helped me and was very accommodating. He offered me the same price as my Kayak reservation. After we loaded our van and were about to drive away, he checked on us one last time to make sure the van was good and we didn’t have any questions before he headed out as they had just closed for the night. Boo, Budget!!! Awesome, Avis!!!!

They were closed!!!!!

Punti positivi: Nothing they left the office

Punti negativi: We arrived at 10:05 and no one was at the Agency. Everyone else was at their post. We rented from Avis instead. We are done with Budget.

Good Car, Bad Business Practice

Punti positivi: No complaints on the car, it ran great! The pick-up/drop-off experience is quick.

Punti negativi: They admitted to overselling the bargain cars; it really seems like they do that just to get you in the door so they can upsell you to a pricier rental. Also, the expensive insurance they offer through the website is only good for collision (which you only find out about when you pick up the car.....) So yeah, their business practices seem a little crooked

Punti positivi: Car interior was fairly clean.

Punti negativi: They didn't have a vehicle available for my reservation. I was 30 min early, but they didn't have anything coming back for at least 30 min, plus whatever time they would require to clean the vehicle. I was told that I would have to be more punctual! This was at an airport location. Flights are early or late all the time. I understand that operating lean helps keeps costs down, but at an airport, they need to make sure they have inventory on hand. I ended up taking a more expensive vehicle because who knows if the other customer would turn their car in on time and after traveling, I don't want to be sitting around for another 45+ minutes.

Worst Car Experience I've Ever Had in at Least 100 rentals

Punti positivi: The car seemed to work

Punti negativi: The car hadn't been cleaned. The car was in poor condition. Changing the reservation was extremely costly. Customer service seemed hostile. When I was looking for options about how to change the rental at the best price to me, I was basically told...take it or leave it and leave us alone. Dissapointing experience. I will never use budget again.

Incorrect vehicle delivered

Punti positivi: Nothing

Punti negativi: The car