Sheraton Old San Juan Hotel

Punti negativi: Caro e rumoroso. Bella posizione

Great stay if you are going on a cruise

Punti positivi: Great place to stay at since it if very close to the cruise port.

Punti negativi: Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.

Due to an airline issue we never made it to this h

Punti negativi: Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.

Poor service and poor attention. I would not recom

Punti positivi: Nice view to the bay, pretty roof swimming pool and good gym

Punti negativi: No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Not what I expected

Punti positivi: The location was great for walking they old San Juan and to get on cruise ship.

Punti negativi: A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.