Hotel Milano

Rooftop restaurant very good food and drink with friendly efficient staff and good food.

We were in a windowless room and because of the corona virus felt a bit trapped in a VERY small space

Like the location but nothing else about this hotel which is way past its prime.

Needs to be completely redone. Very gloomy and not well cared for.

Location is great

Room was literally a converted broom closet ( there were no windows or closets) . The room was drab and VERY small. There were a few rogue ants crawling on the bed. Also we were locked inside the hotel this morning when trying to leave to catch an early flight— we had to wake the attendant to let us out. (Thank God there was no fire)

It was close to the cruise ports and restaurants

Nasty little place. Very surly receptionist. Absolutely no chance of checking in before the stated time of 3 pm. Old dangerous lift. Bathroom was not particularly clean. Shower was awful bed and pillows hard. A/c freezing and there was no control provided to adjust it. It had to be on or off! Ridiculous. It was a street facing room so very noisy. Awful. Choose another hotel.

Location and the restaurant upstairs

The entire hotel smelled. It’s dirty beyond a motel dirty. You could sleep on the concrete outside and enjoy it more.

Had I gotten the room I got for the second night, I might have considered this an “ok” hotel. It is very well located.

I went to PR to board a cruise with a friend. We booked two nights. The afternoon I arrived it was raining and I kept hearing water dripping from the ceiling but couldn’t see anything. I called front desk and the girl came up to check it out. She couldn’t see it either and said she hoped nothing happened and that she’d have maintenance come first thing in the morning. A bit later, the ceiling (plus a tray that was up there collecting water) fell from the shower section. At around the same time, I found bugs on the bed. It was after 10 pm and they offered to send us to a other hotel and give us a refund but we thought it was too late to wander around the city. We ended up switching rooms to a “not-so-bad” room. The next day, the manager gave us a refund and apologized. However, the rest of the front desk staff from that day and the previous night (late shift) were very rude, indifferent and not customer oriented at all. I will not return to this hotel.