Hotel a Punta Cana

Punti negativi: Il mio gruppo è stato male per il cibo.

Punti positivi: Tutto ciò di cui avete bisogno in qualsiasi momento. Il personale era cordiale, disponibile e attento. Il cibo in RD. Liquori di qualità superiore e magnifico, spiagge pulite.

Punti negativi: Tutto era meraviglioso. Nessuna lamentela!

Punti positivi: Il personale non è secondo a nessuno. Sono disponibili per le vostre esigenze e sono molto gentili.

Punti negativi: Niente.

Punti positivi: Il cibo è ottimo rispetto ad altri resort della Repubblica Dominicana.

Punti negativi: Alcuni membri del personale erano spiacevoli

Punti positivi: Great hotel !! Amazing staff and great service! Fun and social entertainment with the perfect entertainment team! This is our first time in Punta Cana and we are delighted to have chosen this hotel. The reception was wonderful and throughout our stay they made us feel welcome. Butler Roberto did everything possible to make our time joyful and we thank him very much for that. We also want to thank Yocari Be, Migel, Ruth, Ariela, Excelente, Armando, Hot Chocolates and the best waiter in the pool, Tabuos..Thanks for making our trip even more special.

Punti positivi: Everything. Amazing

Punti positivi: The resort was very clean, well maintained and beautiful. The staff was extremely friendly. The seafood buffet was a favorite.

Punti negativi: We had difficulty making dinner reservations for where we wanted to go, and getting convenient times. In hind site we could have emailed for advance res. but we had no idea that was an option. Or that it would be necessary.

Punti positivi: Perfect all Inclusive vacation

Punti negativi: It is a bit difficult to comunicate with part of the staf since they dont speak English

Punti positivi: The property is absolutely stunning. Everything from the grounds, to the pools, the architecture, and just the decor and attention to detail is beautiful. It is always pristine and the staff is constantly walking around picking up any empty glasses, etc. It was easily the most beautiful hotel/resort I’ve ever seen or stayed at.

Punti negativi: I can’t think of anything negative to say about this property. It was beautiful.

Punti positivi: The hotel architecture and grounds are absolutely beautiful and breathtaking! The staff is friendly, efficient, and extremely accommodating! Every staff member we encountered (from check-in to housekeeping to the wait staff and kitchen, our Butler, the activities coordinators, barstaff, daily cleaning, groundskeepers and everyone in between) always had a smile on their face and positive attitude. This was our first time at an all-inclusive resort and we truly did not know what to expect, but everyone exceeded our expectations and did everything to make our stay that much more special! Love that we were upgraded to a swim-out suite upon our arrival. It was an added bonus to an already spectacular vacation! And yes, we did enjoy several days of R&R at our private pool side patio after an afternoon at the main pool or beach! It was gloriously relaxing! While we did not take advantage of them all, the hotel offers a number of daily activities and nightly entertainment in the theater and on the galleon.

Punti negativi: The specialty restaurants were not our favorites, and we personally found the food in the buffets consistently better in flavor, selection, and quality. It was odd to travel to the Dominican Republic to find specialty restaurants along the lines of Japanese (which was hibachi, and the best specialty meal overall), Italian, French/Gourmet, and to NOT have lobster available at the Surf & Turf and La Playa restaurants (though prominently listed on the menu).

Punti positivi: Just a Beautiful Hotel. The food great, the staff even better. Would definitely come back.

Punti positivi: I really enjoyed the service from butlers, housekeeping, restaurant servers, front desk all was very pleasant and professional.

Punti negativi: In restaurants more vegetarian options could have been better.

Punti positivi: Loved the attentive and pleasant hotel personnel. Impeccable grounds and facilities. Incredible beach.

Punti negativi: A/C in room went out a couple times. Butler set-up is confusing as it isn't clear who is in charge. Supervisor/waitress at the Galleon.

Punti positivi: Exceptional service, very good food, clean, scenic and beautiful. Not too many other guests (unlike two-deep chairs around pools at other resorts) but enough so the resort didn't feel empty. Great experience overall

Punti negativi: Reserving pool chairs//beds has turned into everyone dropping towels ~7-8am and often times not coming back until the afternoon (as backup there are plenty of beach cabanas). Restaurant reservation system also a bit frustrating, we often had the last possible time of 9pm even scheduling 2 days in advance (buffet never disappointed and 24hr room service was also good)

Punti positivi: Me and my family liked everything, the food, the entertainment, pool , beach , people

Punti negativi: That I couldn’t stay for longer

Punti positivi: All

Punti negativi: Bed of the rooms hard no enough pillow

Punti positivi: It was good room, good food (not all but enough to choose), some evenings was good show. Good aquapark but if children are small not many options to choose and remember you as adult can not use it, just be near. They really interested in opinion you have and try to solve your requests. What I did not like n this point is: It is good that conserje was checking if our requests was done, but for me it was too much. If I asked to solve something, then person come to solve it and then concerje call us back to check if it was done. The last step for me was a bit too much, because during our 1 week stay they wake up my baby 3 times during day sleep, so finally i had to turn off telephone at all

Punti negativi: - Staff in kids club do not look very friendly. Before I read in feedback about this but did not understand well what did they mean but when we came to the club and saw very indifferent person with absolutely not caring and interested face. - Entertainment team is really very low quality. We came from another hotel where it was another level and even hotel was smaller the entertainment team was very bright, everybody knew them and recognize from the far. Here boys from the team looks like they replace someone from entertainment team who is ill now. No personality, not good dancers, can not really attract people. And I would advise to the hotel think to change their uniform. They are not visible at all. - Very big territory and not very clear how to move there. It is like 7 hotels in 1. For example we booked in one of them the restaurant and nobody do not want us to drive back to our hotel. So under the rain with little girl we had to walk and try to find the way back. - Very bad and un-useful application. For this level of hotel it is unacceptable - You have to refresh your internet connection every 24 hours. in 21st century we have this? Really? When I claim it, they gave us VIP access so we should not, but it worked just on computer, not mobile for us. Anyway I think this is the topic which should not be even discussed in our days. - there was a case when in food there was decoration sticks with fungus! We complained to the managers and next day this was corrected but it is not acceptable especially when we are saying about kids food where was a lot of this sticks - very low quality of drinks. In kids hotel you expect much better. They made them from very chimical concentrates. We came from another hotel of Dominicana and had good chance to compare. In this hotel we could not drink any coco-loco because it was horrible quality.

Punti positivi: Fantasia resort is really a Fantasia :-) There you have everything what you need for an unforgettable holiday! Beautiful resort, beautiful beach, beautiful pool, nice restaurants, good food, a la carte restaurants included in all-inclusive, good cocktails (!, not very usual in all inclusive resorts), very friendly staff, always smiling, nice water park for children, very nice shows in the evening (specially the Michael Jackson show), perfect service with the electric train driving you everywhere, one restaurant for lunch also situated directly on the beach, very good drinks served on your sunbed on the beach, when you call the reception to ask something (or ask something through a perfect application installed on your mobile phone on your arrival) in few moments is somebody in your room to bring what you asked. With this very usefull application you can have every day on your mobile phone all information you need, daily program of activities, book your table for the dinner in a-la-carte restaurants... I can write more and more, etc., etc ... but in few words: there you have everything what you need for an unforgettable holiday! Thank you Fantasia Bahia Principe, we hope we'll be back!!!

Punti negativi: Just a little complaint about the kids club ... It is very nice and very good equipped, but the staff there is not so perfect as all other staff. They are also ok, nothing so bad to say, but not so friendly as everywhere in the resort. Specially because their job is working with children, you expect they will be very friendy specially with children, but the staff everywhere is more friendly with children than the staff in kids club. They also don't do to much activities with the children and don't accept children under 4 years. But this is also not so big problem, because there are many, many nice things for children as waterpark, play grounds, activities in the pool, etc ...!

Punti positivi: For the kids is basically a dream come true. The castle is amazing and all the kids activity and different places they can go is a plus. We highly recommend de hotel for a family vacation.

Punti negativi: The artificial drink is really bad. I think the hotel is killing the full enjoyment by serving such a bad cuality drink. It was horrible. We paid a high amount of money trying to find a good cuality resort.

Punti positivi: Thia is a hotel thought for kids all the amneities are designed for the little ones to have a good time

Punti negativi: Excellent service the staff was very helpful and friendly

Punti positivi: Friendly staff. Very professional managers. Delsislava assisted us with lost and found

Punti negativi: Luxury

Punti positivi: Everything. Facilities. Location. The staff is the best. Food is excellent.

Punti positivi: Service is impeccable. This is a truly unique property. Secluded, private and set up perfectly. I never come back to same place on vacation in general....this is my third time with no regrets.

Punti negativi: Meals are expensive and high taxes.

Punti positivi: An absolute heaven in Punta Cana !!! Not to miss!!!!!

Punti positivi: Impecable rooms, service and staff. The Ecologic Reserve is a must, and it’s included with the reservation. Great food and relaxed environment is worth the trip

Punti positivi: The staff was incredibly friendly and the VIP service through customs was the best thing ever. We were on the beach 15 minutes after de-boarding the plane. The villas are gorgeous and little details throughout the property like the orchids everywhere are such nice extras. Having access to a golf cart and bikes was key! We loved exploring the entire property, especially the Ojos Indigenas ecological reserve. The sunrises are gorgeous every morning and my husband loved all the great golf nearby!

Punti negativi: The food is not five star food but it's still pretty good. Also, the beaches are great but the white cages out in the ocean to keep the seaweed out do ruin the vista just slightly. But much better than having seaweed on the beach!

Punti positivi: We loved everything; excellent service, beautiful rooms, yummy food, amazing golf courses all around. We will definitely return. Thank you Tortuga bay for everything.

Punti positivi: Everything was perfect and above expectations: - the bedroom was huge, 2 bathrooms, a big terrace, a small kitchen, always clean - the quality of service is amazing! I’ve never seen that anywhere else: from the VIP arrival, to the beach, the restaurant, housekeeping, the driver, your private villa manager. - the hotel doesn’t have a lot of rooms, you feel really relaxed, you’re almost alone on the beach or at the pool. It’s exactly what we were looking for.

Punti negativi: - they’re doing all they can to remove the sargassum seaweed. You still have some, but it’s way way better compared to other resorts in Punta cana or in the Caribbean. There’s no problem to swim in the sea.

Punti positivi: We had an amazing stay at TRS, words cannot describe how wonderful our week was. The whole staff was incredible and geared towards attending all your needs. The hotel was great, from the facilities, to the pools, the beach access, the food, the drinks, the activities. What I truly enjoyed was the sense of space, that is, this is not you typical huge building resort. There was so much garden surrounding the rooms. The hotel does have a romantic vibe. The fact the hotel is within a walking distance from the other Palladium hotels is also a huge advantage, if you wish to stay within the resort complex. Also note, we stayed in a Junior Swim Up Suite which I highly recommend!

Punti negativi: I have no negative comments to share.

Punti positivi: The resort was beautiful! You are right next to the beautiful beach, you have many dining options and lots of bars. The room is just lovely (we had a junior suite). The staff was friendly and very helpful. Our Butler, Randy, was incredible! He was available 24/7 to us and went out of his way to make sure everything was perfect. The resort always had activities from fitness to partying.

Punti positivi: The staff

Punti negativi: The "timeshare" vultures. What a waste of time. They shouldn't be allowed to mislead guests in the lobby. Terrible. The food was also disappointing.

Punti positivi: This is a medium resort within a huge group of resorts so there is a lot to eat, drink and do. The staff are super nice and helpful. You'll get a butler service and maid service twice a day. Beach was awesome, they did a good job of cleaning the seaweed, there was tons of loungers and umbrellas to fit everyone. They had some free water sports like kayaks and snorkling. They also had quite a few pools 2 of them adult-only. The pools had a swim up bar which was great and sometimes live music or a small show in the afternoon. Drinks and cocktails were great in the main resort, you get better than average all-inclusive stuff like cocktails made from scratch and decent wine / spirits. They also had a special cocktail magician in the lobby in the evenings to make fancy smoked cocktails for guest while also doing fancy moves. They were really great. Dinners in a la carte restaurants were usually excellent. Lunch was hit an miss, buffets were not great, usually with cold-ish food but some a la carte options were great (e.g. cowboy steak). And yes, you could have a la carte lunch and breakfast + take a look at the buffet in this resort (usually that's not the case in all-inclusives). You also get lobster for dinner included which is not the case for other resorts in this group. We also got free tickets to their cabaret with fancy dinner and an excellent show. There was also a music show pretty much every night and then disco for after hours. There were other small entertainment programs like rum tasting, hand waxing, etc. here and there.

Punti negativi: The travel club people constantly harassing you as soon as you come close to the lobby during the day. One of them called us 9:00 AM in the morning in our room which I consider a violation of privacy, the hotel shouldn't have allowed them to call us. Other than that, the buffet lunch could be better but that's all.

Punti positivi: Nice room, clean, good swimming pool and beach Turquesa restaurants were of good quality

Punti negativi: Restaurants out of Turquesa were so bad, catastrophic service, italian dishes were so horrible. You have to book to eat while there is never anyone in the restaurants. Difficult to rent a car. There are not enough activities

Punti positivi: staff in restaurants and bars and at our reception of our apartment were very friendly

Punti negativi: no chairs available at the beach, swimming pool, special requests for late check out not fullfilled. The first night we arrived at our room, several things did not work. Lamps were not working, mini bar was empty and used drink inside, room was ok, but for he amount we paid, there is improvement necessary.

Punti positivi: Service and amenities were top notch

Punti negativi: Food was a little disappointing- none of the meals we had were particularly noteworthy and some we didn't like altogether (Chez Isabelle was not our favorite).

Punti positivi: Hotel staff was courteous, engaging, and super friendly. The room was beautiful and stocked well.

Punti negativi: The food was not quite as amazing as expected; however, it was good.

Punti positivi: Service, multiple pools, food, room amenities

Punti negativi: Pool water cold. Food in some restraunts was disappointing (spice - Sashimi was cut atrociously, Thai dish a herrendous clump of noodles w/2 small shrimp. Lobster at Lobster House was overcooked, tasteless) Furniture & interior design cheap, uncomfortable

Punti positivi: The rooms are amazing and the landscape is very lush. Very peaceful vacation.

Punti negativi: The food was hit or miss, but overall the resort was great!

Punti positivi: The Staff was fantastic, so genuinely friendly and really made sure you were having a great time. Staff, Black Coffee all went above and beyond.

Punti negativi: No.

Punti positivi: The resort itself was beautiful

Punti negativi: The food was absolutely terrible, would not recommend on that alone

Punti negativi: Room was very far away from the beach the staff moved us the second day but still not exactly what we were expecting.

Punti positivi: Location

Punti negativi: Our room was very dirty and we asked multiple times (4) for someone to clean the jetted tub. I ended up cleaning it myself. The room stunk and was very humid. They did bring a dehumidifier in but we had to keep dumping the water multiple times a day.

Punti positivi: The energy and friendliness of the hotel entertainment staff

Punti negativi: Some of the food was not as good as expected and even though there was evening entertainment a lot of it was the same performers night after night

Punti positivi: Very clean great beach great service

Punti negativi: Nothing

Punti positivi: The beach and staff were great. Entertainment was wonderful! Everyone was very friendly. Offered free long distance from hotel room. The grounds are very beautiful and the ocean is warm and good for swimming.

Punti negativi: Food was very disappointing. We are not hard at all to please when it comes to food. The food is our only complaint. We've stayed at Excellence in Puerto Morales & it's a 5 star hotel. This hotel is not 5 star.

Punti positivi: The hotel and grounds are stunning, and the great layout of the resort made it easy to get to everything. The entire property was spotless, both inside and out. The staff went above and beyond to care for the guests. The food was fantastic!

Punti negativi: Not a single complaint about the hotel.

Punti positivi: Niente

Punti positivi: La posizione e la struttura erano bellissime, il personale cordiale e attento, il cibo era ottimo

Punti negativi: Se avete intenzione di avere un televisore di fascia alta in camera, siete pregati di fornire un servizio ad alta definizione

Punti negativi: Internet molto lento, sistema di domotica potrebbe essere migliorato.

Punti positivi: Our luxury suite was amazing had our own private pool and golf buggy to get around in. The Acqua di Parma toilettes were a lovely touch in the bathroom and outside shower. The staff were amazing and very helpful. Carlos and Abi really went above an beyond to make us feel at home. The golf course was absolutely beautiful. The food in the Peruvian / Japanese restaurant was on par with roka an Zuma. The beach restaurants settings were breathe taking.

Punti negativi: We went in the low season so it was a little quiet for a young couple. But I was told this was due to the time of year an it is busier in the high season. Some of the staff found it hard to understand our English so some food orders got messed up. Service was slightly slow some times whilst ordering drinks on the beach. Even so we will still be returning in January :)

Punti positivi: Nice location and beach

Punti negativi: 1300$ a night but broken toilet, broken fridge, Jacuzzi not working, only 5min of hot water. We complained but they did nothing. they are just here to take your money. And after the check out was done and we already left they took 150$ more without explanation.

Punti negativi: la spiaggia era piena di alghe e non siamo stati avvisati prima

Punti positivi: The pool and beach area

Punti negativi: Furniture at the room and village lobby

Punti positivi: How quiet and peaceful it was for a relaxing getaway

Punti positivi: The location. The food. The staff. The beac. The room - all 100% perfect

Punti negativi: Absolutely nothing

Punti positivi: The hotel is great the facility's Beautiful the staff it's amazing entertaining very good, food is very good the service is pretty pretty nice. Very nice people.

Punti negativi: I didn't like the room the bathroom was moldy and the room had humidity smell the AC wasn't working properly either at midnight was really hot in the room. My kids room was bathroom okay but the humidity smell crazy

Punti positivi: SPA FANTASTICA, ANIMAZIONESUFICIENTE,PARCO PARADISIACO,PALESTRA BELLA.

Punti negativi: La cucina potrebbe essere più ordinata, il cibo più raffinato ( all'italiana)

Punti positivi: Pools, food, people, beaches

Punti positivi: il mare

Punti negativi: organizzazione spiaggia mancanza lettini insufficiente

Punti positivi: The staff were Amazing... The care taken of the grounds was exceptional. Room was clean and comfortable with an Amazing view. Would Highly recommend this wonderful resort and wouldn't hesitate to return.... Did I mention that the staff were Amazing?

Punti negativi: The food could use an update but there was a huge selection and I'm very picky so it's not entirely their fault.

Punti positivi: Nel complesso, bellissima struttura. Giardini ben curati, bella piscina, spiaggia pulita, e stagno vicino al ristorante con fenicotteri, molto scenografici. Camera grande e luminosa (tipologia vista panoramica), letto comodo, aria condizionata regolabile, balcone privato con tavolino, sedie e piccolo stenditoio. Minibar riempito giornalmente con 2 litri d'acqua in bottiglia, soda e birre. Carini gli spettacoli serali. Dei ristoranti a tema, ne ho provato solo uno, il messicano, buono. Il cibo in generale, pur non essendo di qualità eccelsa, è buono, e piuttosto vario. Inoltre è possibile mangiare a quasi qualsiasi ora del giorno! Se si cerca il relax totale, è perfetto. Uno dei pochi posti da cui mi è salito un po' il magone al momento di andar via..

Punti negativi: Camere un po' datate, specialmente il bagno, non da 5 stelle. Le sedie a sdraio, sia in spiaggia che in piscina, non sono molte, e c'era gente che passava a mettere i propri asciugamani prima di colazione, per poi magari arrivare alle 4 del pomeriggio, tenendole così occupate inutilmente. Qualità delle bevande, dai succhi ai cocktail, davvero scadente.

Punti positivi: Tutto

Punti negativi: Un fatto molto strano appena ho dato i documenti al banco stranamente sono arrivate richieste di amicizia di uomini di colore a mia moglie sarà un caso o la riservatezza si va far friggire... Non è vero ma ci credo...

Punti positivi: Tipico resort per chi vuole fare una vacanza senza pensieri e senza occuparsi di nulla. Siamo ai Caraibi ma potremmo essere ovunque. L'hotel non è un cinque stelle ma, secondo gli standard europei, potrebbe essere al massimo un quattro stelle. Il personale è gentile e attento al cliente. La struttura è un po' datata ma pulitissima. I giardini sono curatissimi. Le camere con vista sul giardino sono le migliori. Sono spaziose con aria condizionata e ventilatore e ben fornite di prodotti da bagno, asciugacapelli. Gli asciugamani sono cambiati tutti i giorni. C'è anche un bollitore con relativi prodotti. La colazione è varia e copiosa. Nella formula "all inclusive" puoi mangiare quanto vuoi quello che vuoi e a tutte le ore. I ristoranti sono aperti solo la sera e necessitano di prenotazione. Il buffet invece non ha orari come diversi bar, gelaterie e pasticcerie all'interno. Insomma una vera orgia di cibo a tutte le ore sulla cui qualità metto però qualche dubbio. La spiaggia non è enorme, è piena di sdraio e ombrelloni di paglia un po' stile riviera adriatica. Ci sono due belle piscine per adulti e una per bambini. Le attrazioni serali sono varie. Si va dalla discoteca, ai piano bar e all'animazione in spiaggia. La clientela è composta in genere da coppie senior o da famiglie con bambini. I single sono rarissimi come i giovani in generale. Prevalgono i turisti di lingua tedesca (Germania, Svizzera, Austria) e i russi. Presenti anche italiani, francesi e spagnoli. All'interno della struttura c'è una piccola beauty farm, un posto medico, qualche negozio e un casinó. I prezzi però sono assurdi...a Montecarlo in paragone costa tutto di meno! Tutta la struttura, assieme ad altri alberghi, é all'interno di un parco privato e recintato, con polizia privata e a cui possono accedere solo gli operatori e gli ospiti. Quindi estremamente sicuro.

Punti negativi: Ho chiesto di rimanere quattro ore oltre il check out, ovvero fino alle 16, perchè il volo era alle 19 e hanno preteso il 50% del prezzo di una giornata. Non esiste un servizio di navetta dall'aeroporto per cui ti devi affidare a tassisti che per circa 20 km. ti chiedono 40 Euro. Prezzi assurdi per la Repubblica Dominicana. Anche i prezzi delle escursioni e delle attività marine sono assurdi per un paese simile. Il cibo non manca però la qualità non mi é sembrata delle migliori. Meglio mangiare di meno ma avere alimenti tracciati e di qualità certificata.

Punti positivi: Everything was good

Punti positivi: Infrastructure is modern and accomplishes the expectations. Pools are well cared and clean. Food at the buffet restaurant is the best, the specialities places seems to get their food from the biggest one. Place of course, you have carribean sea a few meters from your room. It was in general, a nice experience.

Punti negativi: Details. Replacing the minibar beverages, changing towels and bed sheets. Personal more interested in dancing and talking with young pretty ladies and aged couples (looking for tips) instead of doing their work. Details make them a standard all inclusive resort. Nothing went wrong, but there are many things to improve, in order to get the excellence expected by a 5 star hotel.

Punti positivi: Molto buono

Punti positivi: The weather

Punti negativi: Rooms and facilities are old and dirty

Punti positivi: Sausages were great and the coconuts from the trees were awesome

Punti negativi: Expected to look better so much construction going on, horrible wifi. Beach over crowded

Punti positivi: Breakfast was awesome due to great lady who assisted me. Late snack staff was awesome too. Bartenders were the best. Room was very good and comfortable. Shows were beyond what I expected, the discotec as well was excellent.

Punti negativi: Service could have been better. Not all staff member were polite, some were not even willing to assist.

Punti positivi: How large and accommodating the facilities are to its guest.

Punti negativi: Communication. There is no paper itinerary available to guest, no tour of facilities, no pertinent information other than were to eat was provided.

Punti positivi: The discotec was lit

Punti negativi: There was no variety in the soaps in the rooms, food was not diverse, the rooms were not the correct ones, there was no shampoo or conditioner

Punti positivi: Great place and food. Good for families or friends vacations.

Punti positivi: Great staff, food, entertainment and property

Punti negativi: Need more American music

Punti positivi: Did not like hotel

Punti negativi: Room looked like an outdated holiday inn. Poorly maintained.

Punti positivi: Buffet ricco e ottima qualita , molto bene

Punti negativi: sinceramente mi e piaciuto tutto posso solo dire continuate cosi

Punti negativi: Gestione del cliente pessima per un resort di lusso. Maleducati e privi di ogni minima attenzione al cliente. Infine la posizione è pessima piena di alghe il mare neanche si vede!!! DA NON ANDARE ASSOLUTAMENTE!!!!

Punti positivi: Everything was exceptional! The food is not the best but def not horrible. Great service Great pools Huge rooms Perfect wifi all the time

Punti negativi: The food can be a bit better

Punti positivi: Nice room. Nice beach

Punti negativi: Lack of beach umbrellas and all mini huts gone by 8am. Loud afternoons as groups loading up on booze. Gave place atmosphere if u want to join in.

Punti positivi: Absolutely gorgeous beach and resort, but the staff is the reason people will return to this resort again and again.

Punti positivi: The sushi restaurant exceeded our expectations.

Punti positivi: Nothing because there greed for the money and reputation is more important than the humans staying with them.

Punti negativi: It was the worst experience ever after getting food poisoned by food at the Himatsu Japanese and reporting it to them showing them all the medicine we needed and my girlfriend in bed. I had to take hospital my girlfriend to have her re hydrated. We could not enjoy and stay and all they said it was just unfortunate what happened. Stay away from eating at this location.

Punti positivi: Staff and accommodation

Punti negativi: Quality and consistency of food

Punti negativi: I menu dei ristoranti alla carta sono poveri , la quantità dei piatti e’scarsa,non e’ disponibile acqua in bottigliata , non e’ possibile evitare file non potendo prenotare tavoli ai ristoranti. I prezzi dei servizi accessori (spa) troppo elevati, musica nella spa troppo alta , troppa luce nella spa

Punti positivi: Mi è piaciuta molto la piccola e intima dimensione del resort. Il personale è di prima qualità e si è piegato a ritroso per piacere. Ha un'atmosfera europea e il cibo era buono. L'esperienza al ristorante Fusion era al top.

Punti negativi: La connessione Wi-Fi nella hall era ottima, non c'era molto da fare di notte. Mi sono sentito sotto pressione. Non c'è una spiaggia vera ma ci sono molte piscine. Abbiamo pagato per la vista sull'oceano e ne abbiamo visto solo una piccola. Ci tornerei e lo consiglio a tutti.

Punti positivi: Adoro il personale! Specialmente Santo lo chef!! Il cibo è eccellente. Scarlett la governante migliore . Lei è eccellente . Tutto il cameriere & bar frequentato Magnifico .

Punti positivi: Bellissimo e romantico

Punti negativi: L'impianto elettrico non funzionava nella nostra camera in molti punti

Punti positivi: La maggior parte del personale era eccezionale, soprattutto il personale del bar, tra cui Martin all'Love Bar. La camera era bella e rifletteva accuratamente la "vista sull'oceano". Le piscine erano abbastanza piacevoli, compresa la piscina principale con bar sull'acqua.

Punti negativi: Il cibo era molto mediocre. E' necessario un maggior divertimento anche per competere con i resort delle altre isole e persino con i resort degli Stati Uniti. Dovrebbero avere più aria condizionata nei loro bar, lobby, tipicamente sudare in questa zona per mancanza di esso. Anche nei ristoranti la temperatura avrebbe potuto essere più fresca.

Punti positivi: Pro: Molto tranquillo e rilassante. Il cibo era buono.

Punti negativi: Svantaggi: Spiaggia aveva le alghe pesante

Punti positivi: Il Servizio

Punti negativi: Bellissimo Resort

Punti positivi: Clean and well maintained. Great atmosphere and activities. Friendly staff. Adult only.

Punti negativi: High end liquor included but wine was low end. Small beach.

Punti positivi: Very attentive service from arriving to check out,staff very professional,excellent food, beautiful areas sparkling clean, will recommend to all my friends, no doubt about coming back, in love with this wonderful place

Punti negativi: Like everyone and everything

Punti positivi: La nostra Suite "Luna di miele" al castello, la piscina principale. La cordialità, gentilezza e professionalità dello staff. La SPA. Il nostro "maggiordomo", una persona squisita

Punti negativi: Quasi niente

Punti negativi: Prezzo senza senso per un hotel del genere, mare bruttissimo, staff molto poco disponibile che non esaudisce nessuna richiesta. 5 stelle??? Molto meglio il Paradisus

Punti negativi: Temperature of the pools!! Too cold for December.

Punti positivi: The service from the staff was outstanding.

Punti negativi: We had a swimout room in the Castle building and our room smelled of mold and was incredibly damp. We asked to change rooms and they told us the only one available was the one next door, which was not as damp but had a terrible smell in the bathroom. We were disappointed that they had no other rooms available on the property outside of upgrades that we would need to pay for. Overall this dampened the overall vacation significantly.

Punti positivi: The room, the bed, the food, the weather, the beach. It's a place for relaxation. It's peacfull. Don't look for "vegas fun" here.

Punti negativi: Cocktails cood be better, also the music and the parties are outdated. And they shouldn't alow fake woodcrafters from outside trying to sell wooden statuets 5x the price you pay at the local souvenir shop.

Punti positivi: The facilities in general were amazing - good pools, gym, spacious and clean rooms. Beach was pretty good. We did the bike tour, which is 1-hour long and I highly recommend it. The staff was nice and kind (special thanks to Brillis, Edward, Fido, Sexy Monkey, Sexy Belly, Chocolate, Moises and the Fusion team: Johandri, Vicente, Leonely, Alejandra, Antonia, Carlo, Annery, Johan).

Punti negativi: The food and drinks were ok, which is expected for an all-inclusive hotel. The buffet option for lunch and breakfast was pretty good, but the restaurants for dinner were ok. Also, even though we were able to get good chairs on the beach, the fact that people would "reserve" the good chairs early in the morning when they weren't even there was annoying.

Punti positivi: Location spettacolare

Punti negativi: Sicurezza scarsa Nel giardino della mia camera per ben 2 volte un ospite era fuori la mia stanza.

Punti positivi: Everything outside the room. the food, the atmosphere, the entertainment and staff was absolutely excellent!

Punti negativi: Lack of quality control in the room. no coffee maker, lack of water pressure in bath tub, multiple failures with housekeeping (not leaving towels, not coming at all, taking my robes and not returning them), and room service was spotty with incorrect orders.

Punti positivi: Il personale in prevalenza gentile e cordiale. Il buffet del ristorante principale, la colazione, le camere le piacine.

Punti negativi: Il personale assolutamente non professionale (pur se gentile). Tutti i risoranti ed i bar sono sporchissimi!! L’igiene e sotto zero. Una cosa incredibile in un 5 stelle!!!! La spiaggia praticamente non esiste (la foto su Booking non corrisponde all’attuale realtà), le camere seppur belle ed eleganti sono invivibili a causa dell’umidità. Le lenzuola sono praticamente bagnate ed in molte camere c’è un odore insopportabile di muffa (noi avevamo 5 junior suite e su 3 c’era odore). La qualità delle bevande servite nel All inclusive è indecente (noi per evitare sorprese abbiamo sempre comprato quelle alla carta). Persino l’acqua la servono da caraffe. Per quello che è dovrebbe costare minimo il 30% in meno.

Punti negativi: Orribile. Non venite qui.

Punti positivi: All the servers were very attentive and friendly. The views were breathtaking! The swim up suite was AMAZING! It was relaxing, and not overcrowded like some of the other resorts.

Punti negativi: I would have appreciated more food items to select from.

Punti positivi: Great staff and perfect ressort for any special occasion

Punti positivi: the hotel gives you a special welcome at home, they treat you like family and that is part of their specialty to make you feel comfortable and reliable at all times

Punti negativi: everything was perfect no complaints.

Punti positivi: The place is very well located, the hotel is not huge but big enough to satisfy a short stay. Different than many resorts, this one give the chance to have a nice walk around the hotel enjoy other restaurants located at the other facilities

Punti negativi: honestly, no too much to suggest, I think the food variety must be better, however to me it was ok

Punti positivi: The staff went over and beyond to make us feel comfortable.

Punti positivi: Le piscine erano incredibile! Molto bello e molto pulito. La vista sulla spiaggia era bellissima. Le camere erano belle e il servizio di pulizia era buono. Ci sono un sacco di attività divertenti per tutti i membri della famiglia.

Punti negativi: Il cibo era molto sbattuto o mancante. L'unica cosa mediocre di questo viaggio.

Punti negativi: Servizio orribile di internet non ci tornerei per quello No buon gusto

Punti positivi: Tutto è nelle vicinanze. Il locale è nuovo.

Punti negativi: Il servizio in camera non è buono. E gli asciugamani sono troppo vecchi. Un giorno ci hanno dato un solo asciugamano per 4 persone.

Punti positivi: . Great beach. Lots of activities. Clean. Beautiful grounds and landscaping. Nice waterfall shower. Plenty of comfortable beach chairs. Beds also pretty comfortable. Good variety at buffet. Calm ocean for swimming

Punti negativi: Very small bathroom in 8000 room block (near golf course). Hair dryer cord too short to allow you to stand in front of mirror and use efficiently. Food uninspiring at specialty restaurants. Quality of drinks inconsistent at different bars.

Punti positivi: Good beds shower and spacious rooms. Beach and sea outstanding. Excellent beach club and pools. Ideal for kids. Casino worth a visit

Punti negativi: Feature restaurants were disappointing. French especially. Local food excellent Taxi set up is questionable. Disco has little atmosphere

Punti positivi: The hotel has everything that is expected of a beach resort, with nice facilities and comfort. The location of the resort at Bávaro Beach is great, without any resort on the right side of the beach, and the palm trees in the ocean front of the resort are nicer than closer resorts. We stayed in a Premium Level room, just in front of the beach, which was very nice and confortable. Breakfast and Lunch for premium level was in a different restaurant, the food was good, and the La Comedie French restaurant was our favorite for dinner. Hydrotherapy at spa as complement for Premium Level was very nice. Internet was good and complementary for Premium Level as well.

Punti negativi: The beach is windy - we stayed 1 week in early January and except for 1 day we could not use any aquatic sport activity due to strong wind. The color of the ocean is very beautiful, but the sea has a lot of seaweed. We had dinner 1 night at Miramar and the food was not good - tasteless and cold. Overall the food is good but the menu did not change much. There were very few options for people that do not eat seafood (I am allergic for example). We had a very bad experience at Barcelo Vacations, we do not recommend book tours with them - misinformation and rude staff. With few exceptions, staff is only kind after tips with is a little annoying.

Punti negativi: Tv didn't work well, faucet stuck, shower dispensers cap constantly fell off...not attached well, jacuzzi tub fixtures lose, housekeeping opening door at 2am...then 4c the next day..walking in room

Punti positivi: Beautiful beach, comfortable rooms, good facilities and well maintained grounds.

Punti negativi: Food quality and buffet presentation could be better for hotel star level.

Punti positivi: They are a lot of options for activities for everybody in the traveling group, and there is plenty to do with the kids! Even if they are yet not ready to stay alone I. The kids’ club.

Punti negativi: The way they handle reservations to the “special” restaurants

Punti positivi: Grounds are beautiful and well tended. Food was good. Staff were attentive. Loved this hotel.

Punti negativi: Wifi should be made available.

Punti positivi: very disappointed, 5 hours in reception! 5 calls 40 min to booking.com, no one cares ! expensive hotel , we thought have lots of extra activities, but all of them are extra charge ! spa , slides everything is extra , internet as well. not worth for this price!

Punti positivi: Sono diversi anni che torniamo in questa struttura. Il servizio spiaggia, le stanze vista mare e il servizio in diversi ristoranti giustificano la decisione di ritornare.

Punti negativi: Qualità personale specialmente pulizia stanze e il servizio nei buffet

Punti positivi: There was a lovely lady in the mini reception near to our room between block 5 and 6 and she was very helpful in booking restaurants and general help with the broken light outside

Punti negativi: For what the junior suite was price wise, it was mediocre. We had a damp room - called services three times, no one ever turned up. They always pressed for money upfront for spa, cigarettes, everything and it made you feel like you were going to run away! I had very high hopes of the staff but breakfast was a terrible service. It felt like everything that was asked was too much trouble . I never write reviews but feel this sadly had to be said.

Punti positivi: Attenzione da parte dello staff

Punti negativi: Cucina non il massimo

Punti positivi: Pretty grounds and very clean. Cordial staff

Punti negativi: Barcelo offered the worst selection and poorest quality food I’ve ever experienced at an all inclusive resort. Vey shocking and disappointing to have to find delicious quality meals at outside restaurants near Bavaro Beach

Punti positivi: Abbiamo apprezzato molto il nostro soggiorno 12 giorni! Le bevande erano forti e di qualità eccellente. Attendere e il personale di servizio era eccellente. Resort sarà sottoposto ad un rinnovamento durante l'estate. Abbiamo incontrato diverse coppie che c'era stata molte volte prima. Spiaggia di fronte era incredibile e la sabbia era molto morbido. Ci tornerei molto volentieri!

Punti positivi: Il servizio era eccellente!

Punti negativi: Problemi elettrici con la corrente che andava e veniva l'ultimo giorno ci ha spinto a fare il check-out prima. Il cibo era decente, ma mi sarebbe piaciuto che ci fosse stato più spazio nei ristoranti con le specialità.

Punti positivi: Assolutamente bellissimo! La piscina principale era enorme, quindi c'era tanto spazio. La spiaggia era lunghissima.

Punti negativi: Hanno bisogno di un deumidificatore in alcune delle camere.

Punti positivi: Il personale cordiale dell'effusione. Camere spaziose, pulite e confortevoli. Varietà e qualità del cibo. Check-in e Check-out processo. La pulizia del resort in particolare la spiaggia e la piscina.

Punti negativi: Mancanza di varietà di intrattenimento serale principale di sera. Mancanza di attività sulla spiaggia in loco di acqua. Surf forte costante.

Punti positivi: Beautiful resort and grounds. We had a swim out unit that was wonderful so we were right next to the pool. The staff was very helpful. The beds were very comfortable. I liked the beds because they did not have a pillow top. The restaurants were very good and you have lots of choices. We came to relax and that was what we did. One time my husband went to pick up his towel from his chair and take it back and the employee told him that was his job to put the towel in the laundry and my husband was on vacation and to enjoy it. We were very happy with our accommodations. They have activities if you chose to participate. The pool is like a long lagoon and the rooms surround it. We chose to be in the Excellence Club and felt it was worth the money. We were in Building 7 which was close to the restaurants, main lobby and pool so we liked the location.

Punti negativi: The sand on the beach is hard to walk on and your feet sink in. It is very fine sand and not packed down. The entertainment is good but not great but that is not what we came for. You have to reserve your pool chair early in the morning and some people would put towels down and never come the entire day. I think the staff should monitor that.

Punti negativi: Slow wifi. Sometimes unable get get coffee or water when dining.

Punti positivi: We were there to celebrate our anniversary. The room was nicely set up with champagne, fruit, etc. Several food options. Friendly staff. Enjoyed the swim-up bar. Very comfortable "bed-style" lounges on the beach.

Punti negativi: The pool closes ridiculously early (6pm). Although the ones you were able to find were friendly, there was not a lot of staff around. It seems that unless you're in the Excellence Club (which costs more) you don't have anyone to help you with a beach chair or to take orders while you're on the beach. Had to set up our own pool and beach lounges, had to go into a room to get towel myself, etc. The facilities are a little shabby/worn. For example, the jacuzzi tub in our room appears to be pretty old.

Punti positivi: Great service. Beautiful accommodations and grounds. Beach was long, clean and deep, with plenty of chairs. Pool also had many chairs. Food was very good. We've been to other AI in PC and this is still the best.

Punti negativi: Absolutely nothing

Punti positivi: The place was a higher quality than most of the resorts in Punta Cana but only slightly higher cost. It was clean, food seemed a little better and staff was friendly.

Punti negativi: As far as the all inclusive part, they could have more activities. Also I always hate dressing up in long pants and long sleeve shirt when it's 95° out (we were even told for one restaurant we needed a coat so we skipped it). For casual dining food is very limited. My biggest complaint is the beds flat out hurt. They room was beautiful but I couldnt get a good night sleep because the bed left my back in pain.

Punti positivi: This is one of the best resorts that I've ever been to. It was gorgeous, clean, and the staff was amazing. We already talked about returning next year.

Punti positivi: Il personale del club per i ragazzi erano belle

Punti negativi: Spiaggia non era eccezionale, ci sono un sacco di alghe a volte. Il personale della reception è stato molto scortese e nel complesso non è piacevole. Il cibo non era male, ma non ne vale la pena

Punti positivi: Good service and quality drinks. The hotel is very nice.

Punti positivi: The room was spacious and well laid out.

Punti negativi: The lighting in the bathroom needed improvement

Punti positivi: Facilities are great.

Punti negativi: Worse service I have ever had. Everybody in the reception works in a bad mood and they just don´t care if you are having a good stay or not. I had 30 guest in the hotel for my wedding and they treat us as badly as they could. Terrible. Only the bartender by the pool were nice.

Punti positivi: Upon arriving we were welcomed by the staff in an extremely friendly manner. We arrived earlier than check in and wanted to do an excursion while we waited. The staff directed us to a representative and secured our luggage until we returned. The food was out of this world amd the buffet had an amazing selection. Our room was spotless and at the perfect temperature. Any questions we had were answered right away, and all of our needs were taken care of in a very expedient manner. Would absolutely recommend this resort and will he visiting again when we have the opportunity.

Punti negativi: Nothing at all

Punti positivi: Il personale servizievole e molto simpatico, sempre pronto a compiere ogni desiderio

Punti negativi: Il servizio alla reception. Avevo prenotato in una struttura e loro volevano mandarmi in un altra. Ho perso una giornata intera per risolvere il problema; per scusarsi mi hanno offerto 2 ore in più per il check out. Stranamente però la chiave della camera é stata disattivata prima del previsto

Punti positivi: 3rd time here and I love it.

Punti negativi: Little old school can use a revamp

Punti positivi: Villa room size is very big with a beautiful layout that allows the sun to wake you up in your excessively big, very comfortable bed. Restaurant dinners were nice and service was Tom notch. Three honourable mentions here : Jose Espinal our concierge was extremely friendly and looked after us that we have all the activities we need and all evening dinners booked; he just made the whole stay wonderful. Two other staff that impressed us with both their English and good conversations and friendship are Alex and Santo at the Pool Bar. Amazing people with good banter and good secret recipe cocktail recipes - for the whole duration of our stay we always ended the days at the pool bar because of this, before retreating to our rooms to get ready for dinner. If you want a cocktail you never tried before ask Alex for the Alex special.

Punti negativi: We had a bad start of our stay when we were stopped at the gate by the security as we drive to the resort and kept there for more or less 5 minutes for checks phone calls to reception etc, even though I showed the security guard my booking.com reservation on my phone - it felt more like a maximum security prison than a 5 star resort. This was raised with customer relations and handled very professionally and am happy how swiftly they tried to make things right.

Punti positivi: la cortesia dello staff, in modo particolare di Mr Josè e Mr Wilson

Punti negativi: ho avuto tanti problemi per il cambio del nome della persona che doveva usufruire della stanza. La persona ha atteso 1.30 fuori dalla struttura prima di entrare. Ho dovuto pagare un extra che comunque mi sarà rimborsato. Ma è stato un grande disagio.

Punti positivi: The food was excellent the stuff very polite and helpfull - they enjoy their work.

Punti negativi: US teenagers very drunk and loud...

Punti positivi: Location,facilities,pure water stations

Punti negativi: 1-To visit my friends next door hotel Grand Iberostar (same chain) management asked me to pay $140 per day, no matter how much time I’ll stay there Even if just seat with them couple hours in the beach Isn’t that ridicules? I found this kind of cheap way, cause if i will add $170 to my existing charge i will able to have 1 room for 24 hours 2-All show at night during the week was very weak compared with the other hotels I think managment need to hire more professional animators and I’m sure that’s not a problem in Dominicana

Punti positivi: I like everything until one huésped robery my bikini and then left so I can do nothing

Punti positivi: We got upgraded to a honeymoon suite and were able to check in earlier than the check in time. The property was beautiful, well kept and the staff was friendly and courteous. They had multiple a la carte restaurants and the food was really good even the buffets had a big variety of different food including local dishes like sancocho. My partner wished we had stayed an extra night but we will definitely be back!

Punti negativi: The only issue was that the cleaning staff forgot to add extra towels but that wasn't a big issue as soon as we called guest services this was provided.

Punti positivi: The lobby

Punti negativi: The bedroom are old ,the front desk service very slow and no helpful ,to much money for the little service. The beach is no to close .The restoration need to modernize The workers no look to much motive. The favorite work was we don’t have ......

Punti negativi: The Devil wears black and is a con-artist. Hard to believe Grand Palladium would allow a rounded (loaded) dice scam on their property, but their casino Kviar invites unsuspecting patrons to play a dice game, then switches the dice prior to you winning. Stay away from the man dressed in the oversized black suit with loaded dice.

Punti positivi: It was a great experience, All staff was so caring it felt so special, ppl was so polite. Loved the attention and the great service. Food was amazing, the pool area great, Also got the chance to take the train and go to the others hotels

Punti negativi: The beach needs more cleaning fhe 1st day was great, 2nd and 3th day to much seaweed. Also I was asked to be moved because I was seating close to the members area that I didn't like. Also booking.com didnt include my son in the package. so I end up paying a extra 175.

Punti positivi: Everything

Punti positivi: Staff were super friendly and very helpful, was right on the beach, and had very good food.

Punti negativi: At the buffet the food would be cold a lot of the times, and they didn’t offer salt. We booked our room (romance suite) through expedia and it showed we had a private hot tub on our balcony, with an ocean view, turns out there is not romance suite that has a hot tub or an ocean view. We were very disappointed for that is why we picked that room, we went to the front desk and they said that was a different room (rooftop terrace) and they had none available. This wasn’t the resorts fault, it was expedia’s, they had false photos of the room we booked.

Punti positivi: Everything was awesome.

Punti negativi: The numbering of the villages could be vastly improved. First, you need more signs of the main stone paths. Second, you need Noth/South/West/East arrows throughout property because if you don't see the ocean or a recognizable area, it is harder to navigate. Third, why are the village numbers on a small tile on only ONE side of the buildings. Those numbers should be painted much larger on the white corners below decks. Fourth, even numbers on one side only. Odd on opposite side.

Punti positivi: The facilities for the most part are well kept.

Punti negativi: Not enough staff on hand. Long lines at the bars. Slow service in all the restaurants. Employees walk right by you without saying hello.

Punti positivi: La piscina, la vicinanza al mare, il servizio del personale era impeccabile. Molto concentrati sul servizio clienti.

Punti negativi: Gli insetti di notte.

Punti positivi: Il personale dei bar nella piscina e nel bar interno è fantastico! L'hotel è tranquillo e i giardini sono mozzafiato. Si trova a 1 minuto a piedi dalla piscina e a 2 minuti a piedi dalla spiaggia privata. Ci torneremo ancora e ancora.

Punti negativi: Il cibo in tutti i ristoranti potrebbe essere meglio. Alla fine abbiamo cenato nel villaggio le ultime 4 notti.

Punti positivi: Posizione

Punti positivi: Everything

Punti negativi: The food

Punti positivi: Rooms have good view, clean and decent size

Punti negativi: walking on beach is restricted on both sides and has lots of seaweed and very uncomfortable to walk or swim

Punti positivi: Great little gym, semi-private beach is a little pocket of visual heaven, recycling and paper straws, room cleaning, pool/beach chairs, some of the restaurant staff are excellent, landscaping, access to kite surfing, free internet is rock solid, accommodated our service animal without issues, towel quality.

Punti negativi: Rapey prices = very poor value for the region. Seemingly few benefits for Bonvoy Gold members, except for maybe a slight room upgrade(?). Swimming pool is cold. Ocean currents make for uncomfortable ocean swimming and no snorkeling. Front desk staff feel exasperated and unhelpful (refused requests: charging cable, help with a shirt stain). Room bathrooms are awkwardly designed and mattress needs rotating. Ridiculous charges included: $70 extra for buffet breakfast for 2 people, $40 for taxi to a resort 15 min away; meal plans are exorbitant for a $350 room rate. Wouldn’t come back without a 50% cut in all these prices.

Punti positivi: Beautiful sunrises and sunsets viewed from the balcony. Large swimming pool with a large Jacuzzi..Beachfront - beautiful white sand silk and smooth. Delicious food .Extremely friendly staff.There is a free shuttle bus from the hotel to some attractions, the village and some restaurants. Live music at the bar in the evening.The room was fabulous- large bathroom- large walk in closet . Beautiful views.It was amazing!!!

Punti negativi: Nothing really.

Punti positivi: Posizione perfetta, spiaggia ampia, ombrelloni ben distanziati

Punti negativi: Il materasso era troppo morbido

Punti positivi: Friendly staff

Punti negativi: The bugs in hallway,,, even though I know we were in a tropical location,,, the restaurants in hotel charged $3 for water and the same water in the room was free..

Punti positivi: Great beach, bed is fantastic great place

Punti negativi: No

Punti positivi: The ocean view room. cleanliness and location.

Punti positivi: Staff

Punti negativi: Food

Punti positivi: Really good and clean hotel overall.

Punti negativi: They want to charge you extra for just about everything.

Punti positivi: The rooms and the grounds were well maintained and beautiful.

Punti negativi: We thought we were getting a complimentary breakfast which it did not include. We thought the shuttle service to the airport should have been free, which it was not.

Punti positivi: Fabulous location Beautiful beach and po The food was delicious And the best white sangria I ever had!!!!