Luxury Bahia Principe Esmeralda

Location this property and safety, is really good. Beach and food, entertainment.

I paid for 5 stars and got really stayed in 3.5 stars. From 12 days we are stayed 2 days room wasn't cleaned and restocked. In a room flush and fan in toilet doesn't work( 5 stars hotel?!!!!!!!it’s not very pleasant that once a day you need to remove the drain tank cap and set a float for the water level),fog on a mirror -one hour after shower was taken because fan not working, beds mattresses very hard to sleep. For that amount money what we paid I should get much better room with view, with normal function facility. Be very careful, pictures they provided on websites one and reality is different. This is hotel not a 5 stars ,3.5 stars maximum.

The location of the hotel is very good, the beach, as usual at the Punta Cana, white sand, enough beach chairs and umbrellas are available, the staff is mostly very friendly with a few exceptions, the beach is practically constantly cleaned by the staff the seagrass

There are a lot of things that were not appropriate due to the price, the Hotel itself is very much in the years, the furniture in the rooms and restaurants, the strange smells everywhere. What was worst, though, was the food. Whether in one of the 2 main restaurants or in the specialty restaurants, the food was really poor. The biggest problem was that the food was not really warm. At the end of the holiday I only ate rice with sauce. A good thing was the alcoholic drinks, which you get almost everywhere. even foreign alcohol, like bombay gin, got you served on the beach. 2 years ago we were already here in the same resort, at that time everything was good. Food was excellent. It was incomprehensible how the quality of the food can decrease in such a short time.

I like the buildings and pools, the pools helped us relax from the daily stress we dealt with from staying at the hotel

some of staff was rude, rules used as a gimmick, 30 min massage $80, $3 suntan lotion was $28, adventure packages over priced/low quality, adventures guides were begging for money, hidden costs, the near by ATM was broken, far ATM charged 20% on withdraws