Hotel a Hammamet

Punti positivi: La posizione della struttura, gli spazi comuni e le dimensioni della stanza. La scelta e la qualità del cibo.

Punti negativi: il frigobar vuoto e l'assenza di acqua in camera

Punti positivi: Travelled from Manchester to be at New Year’s Eve, only to be segregated and found ourselves with kids of 3, 4 years old. Two different venues for NYE, not given a choice. Anyway had to go somewhere else.

Punti negativi: Splitting guests into ethnic category.

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: First of all, I would like to give the service people a big

Punti negativi: We had two days without WiFi. Other days we could use WiFi in the room. The bath was old but as it was cleaned everyday. It was pretty much ok for us.

Punti positivi: Kids Animation programs and supporting stuffs.

Punti negativi: No Wi-Fi in the room. Even in the lobby it was very very slow.

Punti positivi: Breakfast had a large variety of spread and was awesome. One shouldn't miss the fresh bread pastry baked right in front of you. The property is huge and kept clean at all times. They even have a huge indoor temperature controlled swimming swimming pool which was excellent. Every night guests were invited for some or the other activities like Karaoke or Quiz, they even offered free drinks on some nights.

Punti negativi: Bathroom and toilet needs some upgrade

Punti positivi: The staff The facilities Activities in the hotel Dinner and breakfast

Punti negativi: The room is small for 3 people

Punti positivi: Had a good stay at this hotel in winter, location on the beach is nice, personnel was very friendly including cleaning staff, the buffet varied each day, there is a lot of choice and the food was pretty tasty. Nice to have a tennis court. The hotel staff was very helpful in arranging some additional requests from us. There are nice places outside to enjoy the winter sun. Yasmin Hammamet consists of large hotels mostly however the old centre of Hammamed (25 min by taxi) is very beautiful, would recommend to go there

Punti negativi: The spa facilities were pretty old and not clean, it was below our expectations. The time the buffet closes a bit early f.e in the morning breakfast closes at 10:00. There was no serving of food and beverages on the outside terrace. Gym equipment was outdated. We understand that the waiters work hard, but the way they clean the table is not very elegant. Tennis equipment was also old and damaged. We felt like we had to be a bit careful with cold dishes like salads, some people had some stomac issues after eating it, while for others who did not eat it, all was fine.

Punti positivi: The hotel is located in the middle of everything, in front of a beautiful clean beach, near malls , restaurants and pubs of the Medina but a very quite area. The property is spacious and clean with all facilities u expect in a 4 star hotel. Staff give much attention to details and try to make your stay most confortable and pleasant. Ibrahim , smiling Sarra and the staff at the front desk were so welcoming, Nessrine was very professional and doing her best to give information and directions about the hotel and the area, Kamel at the restaurant was a funny and very professional waiter and the food was always terrific with many options to choose from, the room attendants do a great job cleaning and decorating the room every day ... For all the above mentioned reasons I extended my stay from 1 week to 3 weeks and I am happy I did. Thank you everyone at Iberostar Averroes for the outstanding services.

Punti positivi: Tutto perfetto. La struttura, bellissima, si trova proprio sul mare ed ha la disponibilità di una piscina interna ed una esterna, molto grande. E' presente anche un campo da tennis (utilizzabile su prenotazione), uno di beach volley ed una sala fitness (che non ho utilizzato ma sul volantino di benvenuto risultava a pagamento), con hammam e centro massaggi. Il ristorante offre sia piatti internazionali che tunisini, veramente di ottimo livello. Ho utilizzato la formula all inclusive, comprensiva di tutto ad eccezione dei super alcolici e del….succo di arancia. Lo staff si è dimostrato gentilissimo ed efficiente. Wi-fi presente nelle camere e nelle sale comuni. La pulizia delle stanze e delle sale comuni risulta molto ben curata. Animazione di buon livello. Struttura consigliabilissima.

Punti positivi: ottima struttura staff fantastico colazione più che ottima cena ottima posizione fantastica vista meravigliosa avevo la vista mare e piscina dalla mia stanza è diventata la struttura dove passerò le mie vacanze in tunisia. grazie di cuore ai camerieri persone favolose grazie ai baristi facchini tutte persone graziose

Punti negativi: l'unica cosa da migliorare sono le pulizie delle stanze giusto un piccolo miglioramento.

Punti positivi: Bravissimi i ragazzi dell'animazione, cibo buono, staff di camerieri sempre disponibili, stanza spaziosa con un bel letto confortevole ed una bella vista del mare, piscina con bar e ristorante a qualunque momento, la posizione sul mare con spiaggia privata sorvegliata.

Punti negativi: wi-fi terribile palestra troppo vetusta

Punti positivi: materasso un po’ scadente così pure i cuscini,non conformi ad una struttura di alto profilo

Punti negativi: La spiaggia non molto curata

Punti positivi: Ottimo staff e ottima struttura, davvero un luogo piacevole

Punti positivi: Just perfect

Punti negativi: There is no thing to don’t like about

Punti positivi: Everything is perfect.

Punti negativi: No

Punti positivi: Eccellente da tutti i punti di vista

Punti positivi: Good location to see both sun raise/set. Quiet, comfortable room, very very clean. Friendly staff, fast WiFi, fabulous breakfast.

Punti negativi: None

Punti positivi: Hotel is top of the line everything is beautiful. Be aware of ocean front only rooms. You get 1/3 ocean view and 2/3 abandoned wild land that is very unpleasant to look at ( dirts, random parked cars with loud drunkards who kept stairing at hotel balconies). When we tried to change the room, the customer relation agent had a tantrum and I had to steer him away from it, even though the hotel was almost empty. We chose to have a massage the next day. I can't get over the fact that they charge top dollar for 80 minutes relaxing massage, which is delivered by a very incompetent staff who we felt had no clue to what they were doing ( my wife and I were very disappointed with the quality). The Spa is extremely clean and luxurious, it just lacked a competent "masseur" who will make it worth the 180 dinars. Although they were very polite, just did not really know how to stimulate stressed spots. Breakfast was extremely good with a wide variety of good quality food. very friendly and accommodating waiters.

Punti positivi: Camera molto bella, poca privacy perchè bagno a vista.

Punti negativi: Il ristorante tunisino costa caro e non vale quello che costa

Punti positivi: Breakfast is excellent offering a wide diversity of dishes and the staff is incredibly nice and polite. The spa is wonderful - a must try and so are the other hotel facilities - restaurants (especially the Tunisian one), pool etc. The hotel is normally very quiet, making it a great place for relaxation.

Punti positivi: Location is wonderful and many of the rooms have a wonderful sea view. It is also quite easy to get from the hotel to the center of Hammamet so it is a good base to explore the area. The restaurants inside the hotel offer a nice selection of food. The personnel if extremely nice and helpful.

Punti positivi: The staff was awesome! Joyful, professional and kind. Rooms were beautiful! Amazing view! Very clean hotel!

Punti negativi: I liked everything! It was awesome.

Punti positivi: Tutto bello la camera vista mare lussuosa, letto matrimoniale grandissimo. Colazione ottima abbondante

Punti negativi: Per aver speso 130 euro a notte, non c'è il WiFi gratis. La struttura è enorme, veramente enorme, da un'ala all'altra ci si impiega 10 min di cammino. Dalla camera mia ad arrivare alla spa...un bel tragitto

Punti positivi: La ristorazione

Punti negativi: La spa...personale non qualificato

Punti positivi: The breakfast was OK. I was told in summer there are many more varieties and breakfast is fancier.

Punti negativi: I didn't like the way the staff watched veiled women swimming in indoor pool and jacuzzi with long robes and scarves despite the signs prohibiting this posted everywhere. Most swimmers do not take showers before going into pools and staff did not react.

Punti negativi: nothing

Punti negativi: Late check in and check out, housekeeping entering the room without knocking the door, isolation during the music event.

Punti positivi: staff colazione fantastico.

Punti negativi: purtroppo lo staff della reception è stato scortese, e mai con un sorriso, salvo una ragazza che parlava correttamente anche l'italiano

Punti positivi: E' una struttura ad altissimo livello, è la migliore in Tunisia! La consiglio a tutti! Eccellente tutto!

Punti positivi: Staff were really nice everyone really helpful overall excellent hotel probably one of the best in tunisia, with an amazing view of the sea also the room was massive

Punti negativi: The hotel was really quiet maybe because we went in December

Punti positivi: Pulizia e ampiezza della camera; Zona Thalassa e SPA, piscina esterna

Punti negativi: Colazione un po’ sotto livello; caffè e cappuccino pessimi!!

Punti positivi: It was perfect. Thanks a lot to all the staff there. They are very kind and caring about all details. Always ready to help you on any thing even it is not really there job to do. I want to thank you all for the surprise that they did for me and my wife. In fact I just told them that we are here to celebrate our wedding anniversary and they immediately prepare a surprise for us...

Punti positivi: Professionalità e cortesia. Camere enormi. Letto comodissimo. Colazione davvero eccellente.

Punti positivi: Every thing was perfect i will come back soon for sure

Punti positivi: Very good management by Maike, the assistant director. She was very swift in fixing issues, reservation in the restaurants, transportation back to airport etc....

Punti negativi: All good, except the girl who took care of our kids for Mini club let our son go home alone without our consent. It was rectified very swiftly but needed some clear indications and process review bout mini club rules to know what is acceptable or not.

Punti negativi: Room was not clean, we have asked many times to change the bed sheet and the pillow cover but they kept it as it is Alot of mosquitoes and small spiders in the room

Punti positivi: Food very good and the staff very good

Punti negativi: The room

Punti positivi: Hakim, tennis trainer Karim, chef of entertainment Motaz volleyball trainer Amm Hedi in the main restaurant Ridha el Bey Chafik Gargouri, you are so professional

Punti negativi: All was exceeding my expectations

Punti positivi: We enjoyed the walks around the hotel, also by the sea thats just by the hotel .

Punti negativi: They don’t have cofee and tea in the room , also only one jacuzzi.

Punti positivi: Animation team espacially for kids, The beach bar, The location of the hotel, The swimming pool and the beach, The staff is friendly, foods an drinks are available all the time, great variaty but average quality, Price is fare.

Punti negativi: The facility is old, it's not that clean for a 5 star hotel, The food is available in qunatity but lack some quality, The Juces are all not natural, the cocktails are bad quality for a 5 stars hotel,

Punti positivi: Friendly staff and quality food

Punti negativi: They shut off parts of the hotel because it was not too busy

Punti positivi: Pools, beach and most importantly the water slides. Night show is funny and help you in filling your time completely

Punti negativi: Room size for triple rooms should be a bit bigger

Punti positivi: The Staff was very friendly and professional. The dinner was excellent and very delicious.

Punti negativi: We did a relaxation massage in the SPA , the staff was very friendly .but A lot of noise during our massage .

Punti positivi: the staff were very nice, very friendly people and food is fresh and yummy .

Punti positivi: Rapporto qualità-prezzo.

Punti positivi: We were 2 families with kids aged 10 and 12. The hotel provided such a pleasurable environment and facility with safe, clean, secure and friendly amenities and staff. I m definitely going back

Punti negativi: We needed some basic Medecine. We had to go outside to find a pharmacy. I would have appreciated they had a nursery in house.

Punti positivi: Oggettivamente un posto magnifico, da cui volendo potreste non uscire mai in quanto ha in sé tutto quello che serve, anche di alto livello. Piscina mozzafiato, con possibilità anche di andare direttamente in spiaggia. Ottima scelta per colazione e cena a buffet, ma siate preparati ad un cappuccino non di livello (presunzione italiana, lo so). Le camere sono grandi, illuminate e vengono pulite in modo accorto. Il personale cordialissimo e in parte conosce la lingua italiana, non mi hanno fatto mancare nulla. Insomma consigliatissimo, magari andateci d'estate però

Punti negativi: Complice il periodo autunnale/invernale della mia visita, la struttura si trovava in una posizione un po' isolata, con parecchi locali ancora chiusi ed una discreta difficoltà a raggiungere un po' di vita a piedi

Punti positivi: Various for families

Punti negativi: Should be a bit cleaner

Punti positivi: Breakfasts and waiters etc. was very nice.

Punti negativi: Wifi was not enough, it was not working in balcony and was so weak in front room.

Punti positivi: Food and the place

Punti negativi: Clean and nice

Punti positivi: The friendliness of the catering staff members. The hotel architecture. The security team at the gates. Easy access to the beach.

Punti negativi: - Poor cleanliness standards in the common areas (lobby, restaurant, pool terrace, elevators, hallway carpets). - Cleanliness is dismal in the restaurant area. - Disgusting beach area, full of plastic trash, cigarette butts and unattended trash bins (in the shape of clay jars). The area is dead and unlit in the evening (sunbeds piled up, beach bar closed) and unattended by personnel. - Poor housecleaning services, terrible bed and bed linen quality. - Poor maintenance, visible in the A/C situation, water leakages, sluggish sink and bath tub caulking, drooping curtains, etc. - Serious A/C issues all over. The latest incident was the advertising panel inside the lift that fell off one of the lift walls, with its glass part and sharp edges on the ground. We reported it to one of the maintenance staff members who was thankful to be notified. - Poor food quality and variety, vegetables were often undercooked in water. - Guest behavior was absolutely shocking. - Patchy internet connection in rooms. We reported the problem several times but no solution was offered. - Lifeguards, particularly in the quieter smaller pool, are practically useless. They are mostly absorbed by their phones or their friends. They selectively scream at some teenagers and kids of Arab origin, but discard misbehavior of Western/Russian pool users. - No amenities inside the room such as complimentary coffee and tea supplies as is standard worldwide, even in budget hotels. The all-inclusive formula is no excuse for the absence of such amenities. - Poor quality shower and shampoo supplies, bring your own. - Insect-ridden place with black crickets, bees, wasps, flies and mosquitoes. - Mini-kids' club mostly empty, and the attached bathrooms (W/C) were mostly occupied by adult hotel guests, resulting in stench. - Night animation was repetitive and boring. - Some rude reception staff members.

Punti positivi: We got update normal room to suite . Wow . The staff is so friendly. Rooms very clean . Good animation .

Punti negativi: Everything was good. We didnt miss anything. Only waterslides ... lol

Punti positivi: entertainment was great, staff very friendly

Punti negativi: AC wasn't working

Punti positivi: Piscina e camere

Punti negativi: Cibo indecente e servizio cucina scadente

Punti positivi: Nulla. La colazione pessima tipo alla "russa" con cetrioli,patate,nescaffé,brodaglie varie cornetti del supermercato di pessima qualità,niente yogurt. Il pranzo sulla stessa sintonia per non parlare della cena veramente disastrosa. Le bevande comprese nel prezzo sono della qualità più scadente sul mercato tunisino (vino Le Vague della società Bir Dhrassen). Le tovaglie non vengono cambiate ma solo "sgrullate" e rimesse al tavolo anche con le macchie (la girano).

Punti negativi: Facciamo prima a dire cosa salveresti. Il personale alla reception é molto maleducato a partire dal responsabile al quale avevo chiesto di fare entrare mia figlia che era a Tunisi ed é venuta a salutarmi ma si é rifiutato di farla entrare per motivi di sicurezza(sic!) nonostante sia un personaggio pubblico in Tunisia (attrice e conduttrice di programmi televisivi) e italiana. Veramente inconcepibile vietare a un familiare di ricevere una visita in un luogo di villeggiatura come se fosse un luogo di detenzione. Animazione la sera ridotta all'osso con un ragazzo che mette musica "a palla" per creare un po' di atmosfera. Bevande alcoliche "annacquate" di marche sconosciute e di basso costo. Se vuoi un caffé quasi decente devi pagarlo a parte anche se hai la tariffa all-inclusive.

Punti positivi: Piscina e camere molto pulite

Punti negativi: Il mangiare

Punti positivi: La struttura e' bella e alcuni camerieri del ristorante sono stati gentili.

Punti negativi: molte cose sono molto deludenti. Abbiamo aspettato un'ora per fare il check-in e lo staff della reception e' stato maleducato. Il bagnino dell'albergo ci ha provato con mia sorella e non ha lasciato la sua sdraio neanche quando richiesto. In generale l'albergo non sembra ben gestito, nel bagno mancavano saponi e asciugamani. La spiaggia e' a 300 metri dall'albergo da percorrere in una strada assolata e desolata.

Punti positivi: The pool. Wide range of facilities. Free entry to other facilities. Staff couldn't do enough for us.

Punti negativi: Food there was limited choice. Food was not always replicated replenished. The animation staff could have done a lot more.

Punti positivi: The price between the quality was brilliant!

Punti positivi: Quasi nulla. Nella mezza pensione, a tavola danno una bottiglia di acqua

Punti negativi: Nelle camere non c'è il frigorifero

Punti positivi: The dinner was good.

Punti negativi: The breakfast wasn’t up to my expectations. Pb with the air conditioner. The time for the pool( just from 12 to 15) which is not enough.

Punti positivi: Letti ampi camera molto confortevole anche per famiglia di 4 persone; splendido letto a castello da una piazza e mezzo per i bmbini

Punti positivi: La struttura era molto grande,bella e ben tenuta... Spazi esterni bellissimi

Punti negativi: La tipologia e la qualità delle escursioni erano nulle... Il buffet era abbondante ma sempre sempre uguale e non molto appetitoso

Punti positivi: La camera con vista mare e la spa direttamente sulla spiaggia.

Punti negativi: Il cibo non era all’altezza dell’hotel.

Punti positivi: Ci e' piaciuto il cibo , colazione, la stanza comoda, Spa- anche se un po' trascurata in generale...

Punti negativi: Troppi bambini di conseguenza rumore,mancanza dei prodotti come shampooh, carta igenica etc in stanza, mancanza canali TV in inglese, staff del hotel poco preparato per le escursioni...Troppo chiasso e rumore permesso nella spa... Poca pulizia nelle zone in comune, tavoli bar e fuori

Punti positivi: Grande struttura con buona posizione

Punti negativi: l'albergo ha un aspetto fatiscente. Al check-in ci hanno fatto pagare la stanza in anticipo. Le stanze sono scarsamente equipaggiate e andrebbero rinnovate. Avevamo un problema con la nostra camera e nonostante lo abbiamo fatto presente al personale non è stato risolto. La colazione è abbondante ma la qualità molto bassa. Rapporto qualità/prezzo sbilanciato

Punti negativi: Assolutamente da non mangiare nel buffet dell albergo. , di scarsa qualità

Punti positivi: Good location,breakfast,dinner easy take taxi to any direction.

Punti positivi: Nothing stood out for me to specifically like something.

Punti negativi: The room wasn't great. The furniture was old, stains were present and woke up to some ants roaming around on the floor.

Punti negativi: My stay was an absolute nightmare! - Extremely old and not maintained (furniture, towels, rooms,.. etc). The pictures on their website do not reflect at all the reality. We were shocked when we checked in. - The rooms are not sound proof. I could hear the guest in the room above mine walking around and using the bathroom and shower. The same thing with the guest in the room next to mine. - The cleaning staff are very noisy. They were shouting in the corridors all the time. - The hotel staff was unfriendly and unprofessional . Especially the porters. - When we checked in a got a single time complementary access to their SPA. When we went there in the morning, the pool was still not heated and not full. The pool technician told us it needs about 3 hours to be ready (lunch time). Which means that the half day we dedicated for the SPA was gone. When we complained to the SPA management for not informing us ahead of time that the pool wont be available they didnt even acknowledge their mistake, and were very rude. They said " you should be grateful that we offered you free access to our SPA!!" We were outraged by their behaviour and lack of professionalism. We will never step foot in that horrible place again.

Punti positivi: Staff made us feel welcome, great service and pool

Punti positivi: Very good location (near the sea, big territory, talasso centre BioAzur is on the territory), good dinners, good animation team. Christmas celebration (very good food and music).

Punti negativi: New year celebration (very crowded and noisy, no space for dancing, it seems that there were many people not from hotel)

Punti positivi: Position of the location

Punti negativi: I pay all inclusiv and they charge 4 Tunisian dinar for normal water they need to be provide in the room service and if you want to have a cola after 12 midnight the charge is 7.5 dinar so definitely is not 4 star . We have booked 3 rooms first 2 days the didn’t clean one our room they took clean towels and don’t bring back any towels so no towels. I am disappointed about the food very poor quality and no choices for the day time the linens are not changed for 8 days.the staff for the restaurant are not clean they don’t clean properly the glasses and they give a coffee on the paper cups in the restaurant all the time they mixed the drinks and treated me different. I trying to speak with the managers but nothing solved I am not recommending definitely this hotel

Punti positivi: Vista dell'oceano

Punti negativi: Il servizio di Assistenza clienti.

Punti negativi: The mattress is so bad

Punti positivi: Tutto il resto.

Punti negativi: 2 asciugamani in una camera da 3 persone.

Punti positivi: Very well placed Food was excellent

Punti positivi: The view from our room was magnificent. The room was decorated and a fruit plate was found in arrival

Punti negativi: The heater was not working and we call many times the reception but no one comes to fix 8t

Punti positivi: Al prezzo che lo abbiamo pagato con Booking, circa 25€ a testa la mezza pensione, è assolutamente impossibile trovare di meglio.

Punti negativi: La piscina coperta utilizzabile solo dalle 12 alle 15.

Punti positivi: Spacious room

Punti negativi: Hotel facilities Quality of the food very poor a lot of things but nothing tasty catering personnel very poor qulification food quality disaster drinks as well verry cheap and low quality. No activities no informations in the checkin nothing far from 5 stars not even the 3 stars and half given in the booking.com marks.

Punti positivi: Camera ampia e confortevole. Materasso morbido. Pulizia abbastanza buona ad eccezione di alcune formiche in camera, ma ho chiamato ed hanno inviato subito un addetto che ha provveduto alla disinfestazione in pochi minuti, Colazione e cena ottime. Per il prezzo pagato (anche se fuori stagione) non potevo trovare di meglio.

Punti positivi: La struttura e l’attenzione del personale

Punti negativi: Purtroppo non ho amato il cibo; nonostante l’abbondanza, la cucina sembrava una mensa. Le bevande alcoliche invece erano buone e c’era di tutto, pur trovandomi in un paese arabo. Un po’ di cura in più per i dettagli e la pulizia. Il cibo, da migliorare, sia come qualità che presentazione.

Punti positivi: La camera

Punti negativi: La spiaggia La cucina scarsa e non di prima qualità

Punti positivi: I like only swimming pool

Punti negativi: The staff take care to European only and the lift all the time breakdown and restaurant not enough for the people with missing basic things such as four people table

Punti positivi: The staff are very friendly. We had a great morning in the spa, used the Hammam, had a facial and full body massage. The restaurant staff were great.

Punti negativi: Nothing!! Everything was just great. Nice room, nice food, nice staff.

Punti negativi: The beach is full of dirth we cannot swimm in it