Hotel a Los Cristianos

Punti positivi: Lovely relaxed stay.

Punti positivi: The easy access to golf course and arrangements for storing golf clubs made playing golf completely hassle free. The staff in hotel and at golf club were very pleasant and obliging.

Punti positivi: Total relaxation , feel like you've got the hotel to yourselves it's that quiet.

Punti negativi: Nothing hotel is perfect

Punti positivi: A great hotel for peace and quiet

Punti negativi: Our only complaint is the shower . An over the bath shower is not good enough for a 5 star hotel.

Punti positivi: La gentilezza dello staff, la cortesia, il silenzio, praticamente tutto. Un resort che merita tutte le 5 stelle. Ottima organizzazione per turisti golfisti come me. Un paradiso.

Punti positivi: Quiet . Spacious.

Punti negativi: products used in hotel were of low quality, unacceptable for its rate of 5 star. Poor breakfast. Ordered porridge, they brought dry uncooked oat flakes in a bowl. Menu in restaurant never changes. Pasta for lunch was cold made with a cucumber sauce from a can!!! Quality of toiletries in bathroom are bad. Room service poor. Had used things in room for 5 days. Spa is bad. 2 therapist and no one is capable to do a simple massage. I was locked in spa by staff at 1pm and had to crawl out of the window because all the staff left for lunch till 3pm. A boy was jumping in swimming pool and stuff didn't make a remark though there is a sign that it is forbidden and the hotel is adult only.

Punti positivi: Food and drink

Punti negativi: Pure Class, great location and fabulous food.

Punti negativi: Internet so slow and hopeless

Punti positivi: The best hotel you could choose. Would recommend going all inclusive as it is well worth the extra. The food is excellent with huge buffet as well as separate restaurants. Full choice of branded alcoholic drinks. It is clear that all staff are trained to a very high standard and go all out to make your stay enjoyable. The pool area is lovely with plenty of space. Location is perfect right on the water front. Have visited 4 years in a row. This place makes our holiday a happy and stress free time.

Punti positivi: We love this hotel - really well thought out with themed restaurants We treated ourselves to The Privilege package which we thought was really good - the roof deck and hot tub were lovely as were all facilities in the hotel! Christmas Day was fabulous- paella and a BBQ for lunch and then the Gala dinner in the evening (probably the most decadent meal I have ever seen) although there were far too many people at the early sitting which meant queuing for ages to get a plate full and by the time you returned to your table it was cold and a bit disjointed! But that is the only negative!! We will eat out on this day when we come next year! The show was brilliant in the evening and the fireworks topped a fabulous day and night off! We are coming back for a few days in February!!

Punti positivi: La posizione ottima. Ottimi servizi e un buon buffet!

Punti positivi: The staff were excellent and made a huge effort over Christmas. The a la carte food was excellent. Our room was lovely and comfortable.

Punti negativi: The buffet could have been a bit better. The hot food selection was average but salads and desserts were good.

Punti positivi: E tutto curato pulito semplice e ben servito il posto giusto per rilassarsi

Punti negativi: I quattro stelle di solito hanno un po’ più di confort all’intero delle camere e forse leggermente più eleganti se proprio devo dire qualcosa di negativo ma tutto sommato più che soddisfatto

Punti positivi: Location.

Punti negativi: I picked this hotel as I have stayed in another H10 hotel before. I wished that I had gone back to the other one, far better. I asked if we could change the room to a twin room with bath, they said they had none available, and that this was one of the better rooms. The shower was an over the head shower not to my liking, the shower tray area filled up, slow drainage. There was also a lot of water spray going onto the dry area of the bathroom you had to very careful so you didn’t slip. The lighting in the room was awful, we were there for nine days and still couldn’t work the system out. Our room overlooked the pool, nice view but very noisy at night .We went to the Cocktail bar twice and had to tell the barman twice that he had put the wrong Gin in the glass, we never used it again. When your paying for your drink you expect to get it right, I felt cheated.

Punti positivi: Not a lot

Punti negativi: Balcony very small half walled off. No room for clothes, one wardrobe. Cold breakfast, we ate out. Poor cleaner.

Punti positivi: Colazione super. Puoi perderti nella scelta. Qualità buona

Punti positivi: The place was immaculate and staff amazing! Lots of entertainment all through the day for young and old. Buffet breakfast was amazing lots of choices and also plenty cooked to order! Ideal location, right on the sea front. Plenty of shops and great restaurants on your doorstep. Will definitely use H10 hotel chain in the future if this hotel is anything to go by, although that all have a lot to live up to!!

Punti negativi: Only one criticism, the English TV channels kept going off. Apart from that no other issues.

Punti positivi: Liked everything

Punti negativi: Only criticism would be sunbeds are old and worn.

Punti positivi: Ristorante e confort bungalow

Punti negativi: La non puntualità dello staff di animazione

Punti positivi: la cortesia e la familiarità del posto l'ottima cucina

Punti negativi: va bene cosi

Punti positivi: Good location. Very clean and comfortable apartments with everyday fresh bed linen and towels. Kitchen is well equipped and there is everything you need for cooking and serving the table. Separate dedicated door for entry into a territory from main street is a good idea to cut the route to your apartment :).

Punti negativi: We got what we looked for!

Punti positivi: Ottima posizione e disposizione dei bungalow. All'interno della struttura massima tranquillità, pur essendo nel centro di Las Americas.

Punti negativi: Le attrezzature di divertimento dei ragazzi da migliorare.

Punti positivi: It was a lovely little villa ( two bedroom ) with a kitchenette . comfy when you travel with kids . good child friendly entertainment

Punti negativi: it is a 3 star hotel . so not everything comes as standard . I asked for a high chair in the room , there was a 3 euro/ day charge for it . my son has nuts and eggs allergy . breakfast didnt have any options for him ( just bread and butter and beans ) there is no room service There were lots of ants in the room

Punti positivi: Spacious apartments.. veey close to beach, restaurants etc

Punti negativi: Bed were hard

Punti positivi: Posizione ottima, staff gentile e disponibile, camera bella e nonostante la posizione centrale dell’hotel molto silenzioso.

Punti positivi: The food. The staff are always so cheerful and helpful.

Punti negativi: People putting towels on the sunbeds and then not returning for the day.

Punti positivi: La posizione è buona. Nei dintorni ci sono negozi di souvenir farmacie supermarket. Taxi sempre fuori dall’albergo. Animazione per bambini ottima.

Punti negativi: Il Wi-Fi non ha funzionato nel nostro bungalow per tutta la durata del soggiorno nonostante i ripetuti richiami. La cena fino alle 21(troppo presto) Il buffet monotono e non buono ( basato sui gusti italiani).

Punti positivi: This is the place to go if you are traveling with family, especially if you have young kids, the area is so secure and the pools are as well, in our family of 10 there are 3 children 2-7 years old and they walked between our houses like it was nothing, the pool are and the breakfast is kid friendly and superb as well, the beds are.. well i love my bed at home but for 2 weeks it is okay and the cleanliness is superb as well, the hotel is very well situated close to everything and nice restaurants all around, about 15 minute walk to siam mall and 10 minutes to parque santiago 6 shopping center, i will be coming back again with my family here. perfect for families but if you are here to party i would recommend staying elsewhere since there are mainly families.

Punti negativi: the laundry room is nothing special and could be cleaner and upgraded

Punti positivi: Everything Food amazing Staff really nice Entertainment excellent. Rooms lovely

Punti negativi: Shower a bit awkward to.put on

Punti positivi: Staff are excellent, hotel is very clean including pool area, with good variety of entertainment for the evenings

Punti negativi: People reserving sunbeds extremely early and even though notices are placed on beds the towels not actually being taken away. Shouldn't be allowed to reserve a bed before 10 when the pool actually opens.

Punti positivi: Ho soggiornato con il mio fidanzato a settembre e ci siamo trovati benissimo. Giornate caldissime Hotel stupendo Camera molto carina, meglio scegliere quella con vista piscina Eccezionale lo staff, tutti simpaticissimi e bravissimi! Il mangiare è buono, con una vasta scelta di pietanze Ottima piscina a sfioro all’ultimo piano, abbiamo passato lì un pomeriggio intero pagando due lettini. Consiglio assolutamente! Un saluto a tutto lo staff

Punti positivi: Posizione e struttura.

Punti negativi: Pulizia della camera al di sotto delle aspettative. Buffet della sera ricco ma di poca qualità.

Punti positivi: The hotel was largely superb in many ways. For me, the beds could have been a little firmer and it would have been nice to have had a tea/coffee facility in the room. Our room was on the first floor and nice and quiet (except for occasional noisy revellers) - the room has a great balcony on the sunny side of the hotel but nothing of a view. The entertainment was first class and varied with an excellent Animation Team.

Punti negativi: Hotel drinks were expensive and we would have liked to have had a coffee in the restaurant after dinner - included. This was not a cheap holiday and to have included a tea or coffee would have been appropriate.

Punti positivi: Ottima struttura curata e pulita. Camera molto ampia e ottimo ristorante a buffet.

Punti negativi: La camera che ci è stata assegnata, sebbene molto ampia e pulita, necessiterebbe di un ammodernamento stilistico.

Punti positivi: February 2018: The hotel interior is modern and nice, we had normal HB and our room was on "street" side(shadow side). Stuff is really nice and helpful. There is every night some music/dance events, more for elder audience but it's cute. Breakfast is really nice, dinner is good, lot of choice.However, I wouldn't say it's the best food I ever had in some hotel, but hotel is relatively new(3rd year) and I expect they will improve on this over time. There is supermarket across a street. And hotel is located very well, you can reach easily beach, central area with restaurants and shops, as also bars. By night, it was quiet, I'm saying this as I read reviews that is very noisy and loud.I didn't notice that at all. Roof pool is awesome, water is warm and you can really enjoy there.

Punti negativi: Guest are mostly elders, I don't have any problem with that, to be clear, just don't see how is correlate with the vibe of the hotel which is modern, young and swanky :D (maybe i'm wrong here) I wouldn't take dinner as there is a lot of possibilities nearby and I don't think is value for money met there. My partner was sick for a day and we found out that kettler is only possible to rent ??? I would say, this is unexceptable for hotel with 4 stars. Luckily we got small kettler(free) for his needs, which is very nice from stuff of the hotel.

Punti positivi: The hotel was very bright and clean

Punti negativi: The big pillars where the entertainment is by the first floor bar because of the pillars couldn’t really see the fabulous shows they where blocking the view .also didn’t like the noise from the entaiment by the outside pool area at night too loud other then that couldn’t fault this hotel helpful friendly staff and very clean food was very good with great choices

Punti positivi: Location, facilities, staff.

Punti negativi: Bed wasn’t very comfortable

Punti positivi: Il cibo di buona qualità È camere quasi perfette

Punti negativi: Ottimo anche per lunghi soggiorni Personale qualificato e professionale.

Punti positivi: colazione abbondantissima adatta a tutte le nazionalità, la posizione anche se non centrale o in riva al mare era tranquilla .

Punti negativi: il WC non era per disabili ma con qualche adattamento era possibile usarlo. Peccato non potere accedere alla piscina panoramica causa scala.

Punti positivi: Varie e ottime proposte per la colazione/cena, personale cordiale, ottima posizione per arrivare alla spiaggia o in centro.

Punti negativi: Pulizia del bagno da migliorare

Punti positivi: The hotel had divided into smoking and non smoking zones, and some areas were reserved for adults only. The pool in the adult area was well heated. The food selection at breakfast and lunch was great. There was enough sun beds even if the hotel was fully occupied. The shower in the bathroom was really good.

Punti negativi: The madrass and pillow was not comfortable at all. You could easily hear everything on next door's tv, and all noise from outside. The bathroom smelled sometimes like rotten eggs, and if we used the air condition the room became filled with cigarette smoke... And why place a bide 20cm from the front of the toilet?? We had upgraded to a superior room and expected more. Way too much noise in the restaurants. Most of the tourists were British.

Punti positivi: Great place to take the family, we went all inclusive and its definitely worth it. Its a short shuttle to most family friendly activities in Tenerife but you rarely need to leave.

Punti negativi: The staff can be a bit over eager and we got 2 notes under the door asking us to come to reception both for infringements that had nothing to do with us, it did make us feel like school children but we had a word about this and it stopped.

Punti positivi: Everything and every staff member were amazing great holiday thank you paradise park

Punti negativi: Nothing

Punti positivi: Everything was good and we had the weather to top it off.

Punti negativi: Maybe some updating of the rooms.

Punti positivi: Everything! Definately the best place I have stayed in with my family during many years spent holidaying in Spain. No mad dash for sunbeds in the morning, happy helpful staff, lovely food, great entertainment each night and great location. I highly recommend and I will be returning next summer too.

Punti negativi: I have no negatives!

Punti positivi: Servizi dell'albergo

Punti negativi: Camera rumorosa in corrispondenza del condizionamento

Punti positivi: the staff were very friendly and very helpful. The food and hotel very excellent

Punti negativi: nothing really, disappointing about the view from our balcony

Punti positivi: La stanza era comodissima con due bagni (stanza da 3). Lo staff cordiale, sempre disponibile. La posizione non vicinissima alla spiaggia ma una passeggiata si fa volentieri e al limite c'è la navetta sempre attiva e gratis. L'animazione è varia e divertente senza essere invadente.

Punti negativi: Da italiani la cucina può migliorare, il 95% degli ospiti sono inglesi e quindi la cucina è più adeguata ai loro gusti. Comunque la scelta è molto ampia e nel complesso soddisfacente.

Punti positivi: Camere pulite, personale gentile, menù internazionale ottimo, vicinanza alla spiaggia e al centro

Punti negativi: Nulla

Punti positivi: Everything. Our room was at the 7 floor, we really liked modern design of the apartments and the hotel, really appreciated the availability of a modern and big (~50'') TV screen. We really liked the food: delicious, big choice. It was a pleasure to stay at this hotel.

Punti negativi: Had problems with WiFi connection near our room, that were not fully fixed after several complains. Sometimes in the evenings, the music at the nearest restaurants was to loud, so we had to close the windows.

Punti positivi: La struttura si presenta come un edificio moderno, curato e pulito, colazione e cena a buffet molto varia con scelte diverse ogni sera e tutte di qualità, staff gentile, piscine ampie e curate, palestra con attrezzi nuovi

Punti negativi: Mi ha lasciato un po’ deluso il fatto che: Nel buffet le bevande sono escluse, l acqua penso che dovrebbe essere gratuita, l ingresso spa è a parte mentre potrebbe benissimo essere gratuito e con i servizi quali massaggi a pagamento, la cassaforte potrebbe essere gratuita, non mi è piaciuto il fatto che mi sia stata data una stanza per disabili al piano terra quando avevo una stanza con terrazzo prenotata, per il resto tutto a posto

Punti positivi: La struttura in genere e i suoi servizi

Punti negativi: In camera abbiamo trovato un po si infiltrazione nei muri e per un Hotel 4 stelle non deve accadere, poi non abbiamo avuto info chiare riguardanti i servizi per utilizzare la zona UP

Punti positivi: Staff very friendly Pool lifeguard Pedro excellent Receptionist Pia very helpful Waitress Rosa excellent

Punti negativi: Able bodied people occupying disabled places in Dining room

Punti positivi: La pulizia, la posizione è la cordialità

Punti negativi: Nulla!

Punti positivi: very good location

Punti negativi: I didn’t want couch in room but staff wouldn’t move it!

Punti positivi: The food is exceptional and the rooms are very modern and clean

Punti positivi: Struttura moderna pulitissima,staff gentile e disponibile a venire incontro alle nostre esigenze,cibo ottimo e vario ogni sera,ottimo rapporto qualità prezzo. Zona centrale a due passi dalla via principale e dalla spiaggia del Camison.

Punti positivi: La struttura rispetta il quattro stelle per cosa offre.

Punti negativi: Troppo grande, troppa gente, piscina troppo piccola per la mole di gente che si sposta in continuazione. Non idonea a persone che vogliono rilassarsi.

Punti positivi: Food excellent, general hotel was very good, staff very helpful.

Punti negativi: Only disappointment was room facing walkway / street

Punti positivi: Good buffet breakfast, central location, large well equipped room. Nice terrace. Great shower.

Punti negativi: Very hard bed. Music until the small hours from local bar disturbing sleep - we were in room 201 so avoid that if you’re a light sleeper. Borderline hostility from spa receptionist. Cold spa baths, limited facilities. Really not worth paying anything for but the hotel charge E15 per person to use it. Need to pay for wifi in room. Come on hotel, join the 21st century. Wifi is an essential not an optional luxury.

Punti positivi: Liked everything. Been to Villa Cortez many times. Cannot be beaten. Would recommend to everyone.

Punti positivi: Pulizia top , camera bella e spaziosa con vista stupenda , colazione 5 stelle e staff disponibile e cordiale. La piscina è molto carina e non troppo popolata, si sta molto bene .

Punti negativi: Servizi praticamente inesisteneti. Non si può mangiare una macedonia/frutta bordo piscina ( inspiegabile x un 5 stelle) , il barista afferma che dalle 16:00 in poi non può fare il caffè. Chiediamo acqua in camera dopo 15 minuti di attesa la mia compagna deve scendere a prenderla in reception. Spa chiusa , palestra chiusa ( ci mandano in una palestra di un hotel affianco che non ha neanche 3 manubri con cui allenarsi). Dispiace perche nel complesso è un ottimo posto ma da un 5 stelle nn mi sarei aspettato questo tipo di trattamento.

Punti positivi: Ottimo tutto il ersonale, perfetta la colazone, bellissima la zona piscina

Punti negativi: Indecente la spiaggia. Incredibile che un cinque stelle abbia una spiaggia così indecente con acqua melmosa protetta da muri di cemento. La spiaggia fa veramente schifo. In camera il bagno datato e senza doccia a parte-

Punti positivi: Breakfast

Punti negativi: We booked the hotel looking at the reviews online and were very excited about our visit. While we were looking forward to a 5 star hotel treatment and service, we were very disappointed to see how our room was made, torn and not ironed bedsheet and pillow covers (pic of bedsheet and pillow cover with a hole). Also there were not any hand towels and only 2 bath towels provided during the second day house keeping while there are 3 of us. They should be ashamed of calling themselves as a 5 star hotel. Even after complaining the staff about it no one came to change the bedsheet and covers let alone any compensation. Sorry, but I wouldn’t recommend this hotel to anyone. Also, I am forced to believe it may well be a racial discrimination as we are of Indian origin.

Punti negativi: La moquette un po’ macchiata per un 5 stelle Deluxe

Punti positivi: Amazing, staff were great and room was fantastic! Thank you!

Punti positivi: Tutto. Dalla struttura alla location Personale cordiale..ambiente elegante ed accogliente Molto pulito

Punti positivi: Very helpful and friendly staff. Breakfast was superb and we were upgraded to a beautiful suite with a huge terrace.

Punti positivi: La colazione...Fantastica! La struttura... meravigliosa! La location... da sogno... La quiete... Il cibo.... la disponibilità dello staff... La camera davvero bella, spaziosa, pulita e funzionale...

Punti negativi: In pochi parlano italiano... nessun giro di presentazione della struttura... rischi di andare via senza aver visto tutte le facilities che offre.. Servizio navetta da/per l’aeroporto a pagamento costa 40€ contro i 25€ del taxi. Il bar chiude troppo presto in piscina (17:00-17:30)....

Punti positivi: Colazione ottima e abbondante. Posizione perfetta. bellissima struttura.

Punti negativi: Gli scarafaggi in bagno ci hanno fatto compagnia.. Un po piu attenzione negli angoli

Punti positivi: La posizione e la vista

Punti negativi: Arredamento e bagno e cucina molto datati e poco funzionali . Ha bisogno di una ripulita : mobili, muri ecc

Punti positivi: Posizione struttura sul. Mare

Punti negativi: Spazi angusti tavolino e sedie esterni sudici

Punti positivi: Amazing location!Superb terrace facing the ocean! Right in front of the sandy beach, family friendly.A few good restaurants right outside of the complex,reachable in 1-2 mins walking.Good breakfast bar 20 m from the flat.Despite being on top of the commercial center and beside the beach promenade, the flat was very quite. Very good internet connection free of charge.Wifi was in the range even from the beach!Parking offered at an amazing price, bargain really.

Punti negativi: The flat furnishing is in need of update as old& shabby, giving a feeling of non clean even if the flat was decently clean.

Punti positivi: L'accoglienza deo personale alla reception di grande gentilezza

Punti negativi: Non è' facile orientarsi nel residence per trovare l'ingresso dell'appartamento

Punti positivi: Lo spazio interno il silenzio e la posizione

Punti negativi: Possibilità di includere colazione/pasti

Punti positivi: Fantastic huge so clean amazing location highly recommend friendly check in and amazing value for money!

Punti negativi: Why do you always ask for a negative?

Punti positivi: Location, cleaniness and comfort was excellent. I've stayed in various properties in the area, you'll struggle to find better within it's price range.

Punti positivi: Tutto ,in particolare la posizione!

Punti negativi: Niente

Punti positivi: A very spacious apartment with two terraces with ocean view .. everything you need in a fantastic location right next to the beach

Punti negativi: Could do with updating furniture dark .. the hot water seemed to run out if 2 people took a shower

Punti positivi: best Place to stay

Punti positivi: The location of this apartment block is perfect. They are so spacious and practically on the beach

Punti negativi: Furniture is old fashioned but the location makes up for it

Punti positivi: Ottima posizione appartamento spazioso e con bellissima vista mare. Sopra i negozi del centro con due grandi terrazze attrezzate.

Punti positivi: La vicinanza alla spiaggia e ai centri commerciali

Punti negativi: Troppi servizi a pagamento come : spa , il frigo in camera chiuso con la chiave. Inoltre il parcheggio era insufficiente L’acqua della piscina troppo fredda per il periodo . Però il disagio più importante , nella mia stanza non c’erano prese elettriche vicino al letto per ricaricare tablet o smartphone.

Punti positivi: Beautiful hotel, spotless, very friendly staff. Would stay again

Punti negativi: Other residents making a lot of noise at night

Punti positivi: Nulla

Punti negativi: Forse la Proprietà non si rende conto che l'hotel non può essere classificato un 5 stelle vista la obsolescenza delle stanze della struttura e sicuramente non si rende conto che gli Ospiti non sono o non potrebbero essere solo pensionati ai quali viene offerto un pacchetto volo * Hotel a pochi euro. I materassi sono da cambiare, in un 5 stelle non puoi pagare 2,65 Euro per poter aprire il minibar assolutamente vuoto.

Punti positivi: Cleaners pulling chairs and furniture around in the room early in the mornings making so much noise doesn’t seem fair on the people on holiday. No consideration for those people wanting a lie in till gone past 7.30am . Not impressed so wouldn’t stay again which is a shame as it is a nice hotel.

Punti negativi: Breakfast

Punti positivi: The staff The location The clearness fantastic place We stay here 4 times a year for the last 5 years and never got bored of the place

Punti negativi: Can’t fault the Hotel just the weather was a little over case

Punti positivi: The hotel is very close to the beach.

Punti positivi: Hotel & location was excellent.

Punti negativi: View from room

Punti positivi: La struttura è fronte spiaggia, colazione abbondante e hotel ricco di servizi. Camere pulite e disponibilità del personale

Punti positivi: Posizione perfetta! Nella miglior parte di Playa de las Américas. Colazione deliziosa!

Punti negativi: Struttura un po’ kitsch e ostentosa, le camere sono piccole e vecchie! Tutti i servizi (frigo bar, palestra, spa, ecc...) sono a pagamento.

Punti positivi: Posizione perfetta, colazione abbondante

Punti positivi: Eccellente la colazione, pulizia perfetta, posizione ultra centrale. La spiaggia proprio davanti al albergo è una grande comodità, e ti danno anche i teli. C'è la possibilità di organizzare delle gite o comprare i biglietti per le varie attrazioni turistiche dell'isola. Loro Parque è una meraviglia. Anche La Gomera. Ci siamo trovati benissimo e speriamo di tornarci!

Punti positivi: Colazione super tranne il caffè

Punti negativi: Il caffè

Punti positivi: Everything! Staff are very EFFICIENT, hard working,professional & friendly & the food is exceptional. It is 5 * in my opinion without a doubt.

Punti negativi: Nothing not to like. The place is faultless even with renovation work taking place!

Punti positivi: It's hard to find a good side to the hotel. The variety of the buffet would probably be the one, not so much the quality. We were lucky to have great weather during our whole stay. Even more lucky not to have booked room with all meals included, because the trip for lunch provided us a nice time outside the property and much better food.

Punti negativi: First room allocated to us was right in front of construction works that were not mentioned in the hotel booking page. The bathroom was adapted for wheel chair and had no shower box, which meant lots of water all over the floor after showering. We were "upgraded" to a better room the next day. The pictures show the not so good state of the property and terrible conditions of the second room. As written in the description of the hotel, the rooms do have a safe and a minibar (I believe the later is locked up inside a small cabinet), but those require extra payment. The cleaning service forgot to replace towels on one day. The next day they didn't clean the room. We had to call reception in those cases to get them solved. This property is advertised as adults only, but it should be more straightforward and advertise itself as "Older Adults Only". If you're less than 50, you will feel extremely out of place (there's actually a motorized chair rental service in the lobby). Also, as other properties do, they should warn people regarding construction works, specially if you're putting your guest right next to it. The staff at the reception didn't seem quite receptive. I don't know if it was because we didn't fit the profile of the regulars staying there or if it was because we used booking.com to get the room (that information is actually printed in your card room holder as seem in the picture). The thing is they didn't seem quite so happy anytime we would request or ask something. If you're going because of the SPA, don't expect so much. At the first day, they said we would have to book massages 2 or 3 days in advance because they were so full. I managed to book a relaxing massage which wasn't very good. I gave up on using the facilities after that. Also, if you're getting half board, no drinks are included. So you will need to pay extra even for water.

Punti positivi: The facilitys where great but having to pay for a fridge and a safe in a four star hotel

Punti negativi: Staff could be a lot happier some where fine but some where miserable

Punti positivi: laposizione e la tranquillita`sia digiorno che di notte.ottimo PER RILASSARSI .

Punti negativi: TUTTO PERFETTO

Punti positivi: We liked the design of the hotel, the beautiful lobby and the overwhelming breakfast and dinner buffet served every day. The buffets were indeed overwhelming with over 8 rows of different dishes you can choose from, from grilled entrecôte and giant shrimps to Italian, Asian food, salad bar and huge dessert table. So many choices and the quality was overall good. The hotel is situated in Los Christianos beach but it is the one most far away from the other hotels. But walking distance to the restaurant and clubs are only 5 minutes which is perfectly fine. Our room was half sea view and the view from the balcony was indeed very nice with a lot of sunshine!

Punti negativi: Overall we think the hotel has potential but we truly think that many things could be done better! Guests are left with a feeling that the hotel will charge extra anything they can come up with which is not a service minded way to treat guests! 1. Many facilities advertised on booking.com are actually not available without extra fees. Even facilities that guests would normally expect! We don’t feel good about the following and believe that it was of great inconvenience to us as guests. Plus we got a feeling it was false advertisement because we booked the hotel in the believe that these facilities were available. Info not clear before you arrive in the lobby! A. The spa cannot be used unless you pay 12 euros per hour for the spa. The personnel is very strict with the time. I tried a massage once and even if you buy a massage you still have to buy entrance to the spa for only 1 hour and this time is including changing and showering since the personnel actually calls on you that time is up. Not a good service. However, the spa was fine. But we expected it to be an included facility. B. Roof top pool not included unless guests pay some 60 euros per day per guest and minimum requiring booking two days in a row - meaning you have to pay 120 euro per person in order to use the rooftop pool. We find that unacceptable since the advertisements does not show this! C. All other facilities like bowling, pool are not available unless you pay a fee. Only facility free of charge is the gym. 2. Normally expected facilities not available unless guest pay extra fees. We think this was inconvenient and not recommended if the hotel wants to win the hearts of its guests. A. Mini bar / fridge in the room is locked in the room so guests cannot use it. To use it you have to pay 10 euros per day. Since we were there in December it was fine for us not to use it and just drink room temperature water, but I could imagine how bad it would be for guests during summer!

Punti positivi: Gli spazi ampi ed un fornitissimo buffet

Punti positivi: More or less everything. With less "hospice feeling" it would the perfect place to be in!!

Punti negativi: Too many senior guests, average age above 70. Not sure the adult only policy really makes the place better.

Punti positivi: Cordialità staff

Punti negativi: Tutto ok

Punti positivi: Food, plants (inside and around the hotel), spa and location.

Punti negativi: Standard Guest Room is a bit small.

Punti positivi: Good food , staff where great,

Punti negativi: Paying for water at dinner no card no water Bed where 2 singles pushed together dressed as 2 singles asked for double

Punti positivi: All the staff was were friendly, helpful and professional. The staff and manager at reception was most helpful All food was amazing in the hotel and something for everyone. There was so much choice for breakfast and dinner every day. The best breakfast and dinner buffet I ever had in Tenerife Our room was great, lovely sea view and reclining seats on the balcony. We need to change rooms due to construction on the hotel roof. The rooms were cleaned each day by friendly and pro maid service. Nice kettle for tea and coffee in the room and two bottles of water free each day. Entertainment was very basic and not at high standard, but every night. Overall this hotel is one of the best we have stayed in Tenerife …. we will be back :) Many thanks to all staff and managers :)

Punti negativi: Nothing ! Very happy with this hotel ...we will be back :)

Punti positivi: Location.quiteness,bathroom and bedroom.ample storage.

Punti negativi: Sofa bed tired and uncomfortable.kitchen area was too cluttered. Would have been good to have a washing machine but it wasn't a problem.

Punti positivi: Direi la perfezione degli appartamenti: 10 e lode.

Punti negativi: 1 tra i tanti del personale un poco meno gentile

Punti positivi: La pulizia eccellente, gli utensili e accessori in cucina. Bagni nuovi molto spaziosi e di grande utilità e pregio nei materiali.Grande appartamento molto spazioso. Molto bravi!!!!! Zona molto tranquilla, supermarket vicino, parcheggio riservato

Punti negativi: Proprio sotto la rotta di atterraggio verso l’aeroporto, stando in piscina ti passava un aereo sotto ogni 5 min. Comunque

Punti positivi: Graziosissimi appartamenti per una vacanza all'insegna del comfort! Staff cordiale e sempre presente per dare informazioni e fornire assistenza :)

Punti positivi: Really clean and feels like recently refurbished. Feels private and quiet. Super comfortable bed and soft touch bed covers. Great balcony for relaxing and also comfortable and quiet enough to do done online work if needed. Close to a beautiful walk by the shore. Very accommodating staff.

Punti negativi: Might be a bit too quiet staying for longer. Doesn't seem to attract younger holiday makers.

Punti positivi: Well equipped kitchen and comfortable bed

Punti negativi: Noise across the street till late in the night and it was during low season

Punti positivi: The hotel is located only 10-15 minutes from the airport - good location for one night when you are arriving/departing from TFS. The staff at the check-in was very friendly.

Punti negativi: - Not really clean: hairs at the bathroom floor, dirt on the floor in the living and sleeping room. Nevertheless the whole apartment smelled for some chemical /chlorinated cleaner - had to open all doors for hours. - Bed isn’t really comfy: cheap bedstead that moves even when you turn around. - TV in the sleeping room didn’t work properly. - Checkout is early (10am), pool opens late (10am) - so no possibility to swim before checkout.

Punti positivi: Entirely serviceable apartments overlooking pool with sea visible behind buildings. Very much a sunburnt British vibe. Think: mottled burnt skin, barely any Spanish heard. American country music on repeat in the restaurant. Low quality English food.

Punti positivi: Quiet - clean and everything you need in apartment

Punti negativi: I requested a downstairs apartment with a garden . Was disappointed to be given an upstairs one with just a balcony

Punti positivi: Zona molto comoda dal centro e alla movida e pulizia

Punti negativi: Colazione

Punti positivi: Pool area was great and cleanliness was very impresive. Staff couldn't do enough for you

Punti negativi: Breakfast could have been better

Punti positivi: Lovely facilities here, staff really helpful.

Punti negativi: Nothing to dislike.

Punti positivi: Perfect location for beaches, restaurants, shopping and local bus Spotlessly clean Very helpful and polite staff

Punti negativi: Coffee was awful and spoilt a good breakfast experience Creaky beds not the most comfortable

Punti positivi: very good enjoyed it for the week we were there a nice selection and did not finish until 10.30

Punti positivi: Staff very friendly room was fab

Punti negativi: Nothing

Punti positivi: Really good place! Comfortable room, clean bathroom. Extremely delicious and variable food

Punti positivi: This place was a great find! We came as two friends for a sun/sea sort of holiday. The two bed studio apartments are great for 2 people, especially when we spent most days at the beach or pool. Room would be a squeeze for 3. Bathroom was spacious and clean. Kitchen has all the basics so we were able to cook in some nights. Rooms serviced 5 days a week and the place was always immaculate. The shared facilities are also immaculate and modern. Pool area and bar are great, cheap meals (but we didn’t eat there so can’t rate the quality). Staff were exceptionally helpful with all of of our questions and they gave good advice. The location is great, 5 mins from the beach and easily walkable to both las Américas and Los Cristianos beach’s/nightlife. We had a brilliant time and would definitely go back.

Punti positivi: Mi è piaciuta la piscina e l’happy hour. La colazione abbastanza buona. Personale cordiale e gentile.

Punti negativi: Cambio asciugamani e teli piscina non quotidiano.

Punti positivi: Peaceful and clean. Friendly and happy staff. The cleaning ladies were perfect. A very good place for those who appreciate 'lazy days' and who just want to rest and relax by the pool. There's a little walk and stairs to the beach. This is place to be when I go back to Tenerife.

Punti positivi: L'hotel si trova vicino alle spiagge di Los Cristianos, Las vistas e El Camison. Posizione ottimale per raggiungere queste spiagge ed eventualmente per usare mezzi pubblici verso altre destinazioni. L'hotel ha delle camere spaziose e offre una colazione continentale variegata. Da segnalare la disponibilità del receptionist Gerard a fornirci delle indicazioni utili per visitare l'isola e per mangiare nei posti giusti.

Punti negativi: Sinceramente la cena lasciava abbastanza a desiderare. Credo che ciò sia dovuto al fatto che gli utenti che avevano scelto la mezza pensione erano pochi.

Punti positivi: It was a small friendly Hotel where the breakfast area was nice and quiet and the staff were lovely.

Punti negativi: Sadly the beds weren't to comfortable, they were very hard, as were the pillows.

Punti positivi: Location and staff

Punti negativi: Bathroom was tired and taps leaked and rotting woodwork. Bed was hard Food not 5star was cold All inclusive but no drink in room

Punti positivi: Persone splendide staff davvero accogliente e solare

Punti negativi: La pulizia della camera un lascia un po’ a desiderare

Punti positivi: Personale gentilissimo. Tutto molto pulito Ed efficiente. Quando abbiamo perso la navette di rientro dalla spiaggia las americas si sono offerti di ripagare il taxi. Camere sempre pulite

Punti negativi: Niente

Punti positivi: Excellent food, good variety. Friendly, helpful staff. Loved the architect's plan of the resort, superb layout, lots of good views.

Punti negativi: We actually loved everything. If an improvement target is needed then it would be to have more staff on the desk. When there are new arrivals the staff time is taken up for a long time helping them. We often only had a quick question but sometimes had to queue for 5-10minutes to get it answered.

Punti positivi: Very well designed. Evening buffet was fresh. Rooms were cleaned well. Reception staff were helpful. Some pools were warm.

Punti negativi: Sun beds old and dirty. Areas not maintained. Flooring dusty and dirty. Needs a refurb. Looking tired in places. Breakfast not friendly, or clean or well replenished. Not enough staff.

Punti positivi: Wery helpful, kind anf friendly staff. Branded drinks (an A.I. option), close to the ocean, nice coffe, loved blue moon cats band.

Punti negativi: Dirty overpriced hotel. Dirty dishes, dirty rooms, dirty restaurant, dirty sunbeds, Very average food. This is the most dirty 5star hotel ;) still have no idea how it has 5* ant so many positive ratings. Room furnitures are poor quality, uncomfortable bed.

Punti positivi: Varietà ri cibo presente e piscine pulite e riscaldate

Punti negativi: Ottimo hotel, ottimo servizio, veramente ottimo cibo vario e abbondante, purtroppo è situato in una zona assolutamente ventosa. In una settimana di permanenza solo in un pomeriggio non era presente il vento.

Punti negativi: Offerta di intrattenimento giornagliero troppo limitata (soggiorno a metà Settembre); pochissimi giochi e mai annunciati. dei 3 biliardo presenti nella struttura 1 non funzionava e negli altri 2 spesso si incastravano le palline, per non parlare del fatto che sono estremamente datati e del costo di 1 euro a partita. Tralasciando questi dettagli che magari una coppia di giovani potrebbe ricercare, è uno dei migliori alberghi in cui abbia mai soggiornato!

Punti positivi: L'hotel ha un servizio ottimo. Cibo vario e di buona qualità. Lo staff è sempre disponibile e nell'interno dell'hotel si trova un museo interattivo che permette di visitare anche la riserva naturale adiacente. L'hotel offre anche una navetta gratuita per le spiaggie di Las Americas.

Punti negativi: Malgrado le numerose piscine e un enorme disponibilità di lettini e ombrelloni, l'acqua è troppo fredda e sfortunatamente il posto è molto ventoso.

Punti positivi: We had a great time at this resort during our Christmas break. The staff went out of their way to make it a memorable Christmas for all guests. The food was amazing!

Punti negativi: The kids club was open for 2 hours a day only, even though there was much demand for longer opening hours

Punti positivi: Location, staff, choice of food.

Punti negativi: Drink prices were very high.

Punti positivi: Excellent room / suite. Seemed to be an upgrade. Good location. Some nice additional touches.

Punti negativi: Roof bar wasn’t open, but minor point only.e

Punti positivi: Staff, location, rooms, food, ambience

Punti negativi: Slow lifts

Punti positivi: Clean ,very friendly and helpful staff, good Wi-Fi, very good buffet dinner. Location on beach, quiet.

Punti negativi: Room was cramped. Noise from residents on neighbouring room. Smoking allowed (?) in the bar.

Punti positivi: Great location

Punti negativi: Food allergies particularly gluten free option, not catered for to satisfactory level.. only 1 day out of 7 could offer a piece of gluten free bread for breakfast toast..

Punti positivi: The hotel has been nicely refurbished (although I would love to have seen it in its 1960s original decor) and it is very clean. Staff are friendly and the buffet breakfast is good with plenty of choice (aside from the minor gripe about the coffee machines). It is quite a compact hotel and the majority of the guests were 60 + so it is not remotely rowdy which suited me and my friends perfectly. All in all, a very civilised stay!

Punti negativi: We only had a couple of minor gripes about the hotel. Firstly, the use of Nespresso machines for coffee at breakfast resulted in queues and lots of confused pensioners and they are environmentally dodgy too. Secondly, there was a bit of early morning sun lounger bagging going on which was a bit irritating as the pool area is a bit shaded in places.

Punti negativi: Cena con grande varietà, ma la qualità non sempre all’alteZza

Punti positivi: Molto pulito e staff eccellente

Punti negativi: Cucarachas nella zona ristorante e piscina

Punti positivi: L'hotel mi e'piaciuto molto

Punti negativi: L'unica cosa caffe'non era buono infatti uscivo a prederlo fuori Dovrebbero mettere almeno un paio di persone parlante lingua italiano in reception Comunque mi posso ritenere soddisfatto.

Punti positivi: Solo la posizione

Punti negativi: Il personale maleducato; Stanze sporche + spazi comuni molto sporchi = Ristorante e colazione pessime . Caro per un servizio a 3 stelle Pedonale fuori controllo di attenzione al cliente.

Punti positivi: Hotel molto bello e curato, colazione veramente incredibile: qualsiasi cosa possiate immaginare la troverete, compreso il miele in favo! Tutto questo con vista piscina! Camera grande e con un bel terrazzo. Posizione comoda al centro di Los Cristianos, ma in zona estremamente tranquilla. Spiagge a 10/20 minuti di passeggiata.

Punti negativi: L'unica cosa che mi ha lasciato un po' perplessa è stato lo staff. Non molto disponibile e in alcuni casi proprio sgarbato. Un giorno si sono dimenticati di rifare la stanza: nessuna lamentela da parte mia, ma ho chiesto degli asciugamani puliti. Sono dovuta tornare 2 volte alla reception prima che arrivassero. Età media molto alta, adatto a coppie o persone mature.

Punti positivi: Tutto l!

Punti negativi: -