Hotel a Ōsaka

Punti positivi: Mi è piaciuto il servizio fornito da tutti i membri del personale, in particolare il receptionist! Darei 7 stelle se potessi

Punti positivi: Location... Staff.... View... Loved them all

Punti positivi: Vista mozzafiato, camere stupende curate in ogni dettaglio, hotel stupendo, fermata jr al piano inferiore

Punti positivi: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Punti negativi: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Punti positivi: La vista e la colazione, decisamente superlativa

Punti negativi: Siamo stati ad Osaka nella giornata del terremoto: quasi impossibile comunicare il inglese. Se la cosa è abbastanza frequente in Giappone e' invece poco in linea con lo standard Marriott. Le procedure hanno funzionato ovviamente ma lo staff non è complessivamente adeguato a clientela internazionale. Scomodo per chi arriva e parte con lo shinkansen: la stazione e' ben collegata ma molto distante

Punti positivi: Views of Osaka at night

Punti negativi: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Punti positivi: My free upgrade to a corner room :)

Punti positivi: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Punti negativi: Nothing springs to mind. It was a lovely hotel.

Punti positivi: Location and service

Punti negativi: Price

Punti positivi: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Punti negativi: High price, can not count into Marriott points

Punti positivi: - professional & polite Staff - breathtaking views - large rooms

Punti negativi: None

Punti positivi: Great location Good view Friendly staff Clean room

Punti negativi: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Punti positivi: Eccellente servizio e la posizione. Bella camera. Le attività di Divertimento all'hotel.

Punti positivi: The staff were incredibly accommodating and the services were brilliant. I was able to borrow a laptop for the whole day for free which allowed me to comfortably organise for the following week of my travels. Great location, room nice and endless amenities to make the stay enduring. I wasn't able to take part in any of the cultural activities sadly but it's nice to know they are there as an option!

Punti negativi: Room a little small but that's Osaka! It still felt very comfortable.

Punti positivi: Very helpful staff, massage chairs, free drinks in fridge, free drinks and ramen, handy laundry facilities.

Punti positivi: The free rental sections. Wide selections! Massage chair was great.

Punti negativi: Nothing.

Punti positivi: Good breakfast, (fruits were also served), very kind and helpful staff. The hotel is about 5 minutes walk from the shopping street heading to Dotombori.

Punti positivi: There are alot of amenities for travellers to borrow such as adapter, umbrella, free massage chair and free ramen at night daily

Punti negativi: Perhaps the only thing I dislike is the television is without any international channel such as Natgeo, CNN, fox movies and etc. The television channel focused on Japanese audience rather than non-japanese audience.

Punti positivi: The hotel is within walking distance to train station. Massage chair, computer and printer is provided free for guest at the lobby area. Whole day free coffee and drinks. Supper is provided every night at the coffee shop with noodle and liquor or beer . There are so many nearby shops and restaurant around . Family Mart is just beside the hotel. 5-10 mins walk to Shinsaibashi shopping street.

Punti negativi: Nothing to complain about this hotel.

Punti positivi: Free WiFi- free ramen - free umbrella usage during rainy day- good location- early check on

Punti negativi: The view and the size of the room

Punti positivi: The staff is very helpful. They can offer immediate assistance to me.

Punti positivi: Everything the staff were amazing.

Punti negativi: Nothing

Punti positivi: Stanza ben organizzata e fornita. Colazione ricca personale gentile

Punti negativi: Nulla

Punti positivi: Accoglienza dello staff alla reception che parla benissimo inglese, la premura di Gina e di tutto lo staff della cucina, la camera comoda, accogliente, grande il giusto, il letto comodo, i mille dettagli che hanno reso il mio soggiorno una vera vacanza. Nella hall sono presenti Delle poltrone massaggianti che possono utilizzare tutti gratuitamente, ogni sera dalle 10 alle 11 viene offerto gratuitamente ramen e free drinks come birre, cocktails da creare da soli e bibite! Pulizia ottima, colazione abbondante sia occidentale che orientale

Punti negativi: Assolutamente nulla. La struttura è PERFETTA.

Punti positivi: This is a thoughtful, delightful, value for money hotel in a very good location minutes away from Dotombori. From the very efficient reception taking care of the bags and introducing us to all the facilities, to the free ramen and beer in the evening for supper, this place is a real find. The staff are all so friendly and helpful. The umbrellas provided (again for free) were a god send for us for a wet June day in Osaka!

Punti negativi: Nothing. The rooms are a little small, but not unexpected for such a central location. And the free things (like the massage chairs in the reception and the activities in the afternoon) meant we didn’t really need to spend too much time in the rooms apart from sleeping).

Punti positivi: The staff called us by name and couldn’t do enough for us- they were outstanding! From the arrival to the lobby to the dining- everyone just unbelievable hospitality! Thank you for making our stay just tops!!

Punti positivi: It’s only amazing and no other place better than Conrad Osaka

Punti negativi: I can’t think any of it I didn’t like

Punti positivi: Stanza ampia, pulita, funzionale con vista fantastica sulla città. Letto comodo e Ottimi accessori. Ho usufruito della spa... massaggio sublime!!! Posizione ottima con ingresso metro davanti all’hotel. Staff gentile

Punti negativi: Nothing, all perfect

Punti negativi: We had three incidents during our four night stay. First, we found a cleaning cloth inside one of our bags! Second, cleaners “accidentally” took my kids AirPods. When we informed the staff that we can see that they are still in the building just not with us, they were found!!! Finally, at check in on ~14:30, we were told that we have to wait 30 minutes for our room; when the staff was pressed, the room (including the extra bed) became ready in a moment!!

Punti positivi: Normally I leave comments in detail. In this case all I can say is this hotel is amazing! Modern design, excellent service, new facilities, and superb location, this hotel is a must for travelers to Osaka.

Punti negativi: The first floor concierge is on the taxi side, so sometimes customers entered from the other side is unnoticed.

Punti positivi: Delicious staff, very clean room, wonderful view of the city!

Punti positivi: everything is nice

Punti negativi: nothing

Punti positivi: Views, location, staff and quality excellent

Punti negativi: I wanted to pay when I made the reservation but, the only choice was "pay at the property". This has to be optional. I wanted to be able to pay whenever I want through booking.com.

Punti positivi: Tutto! Non sono mai stata in un hotel cosi meraviglioso! L attenzione verso il cliente (che per loro ha un nome,e non è solo un cliente) è alle stelle. Ho tante persone da ringraziare tra quelle che ricordo ed e giusto menzionarli,MIDORi,WAQAS,ROBERTO AND YOSHIMOTO. Tutti parlano inglese, il che NON È COMUNE IN GIAPPONE. qualcuno in struttura parla italiano. Cosa posso raccontarvi? Che al ritorno da un escursione,stanchi in disparte molto fuori dall’hotel a fumare,roberto ci ha portato 2 bottiglie d acqua ! Come un oasi nel deserto! Camera executive sublime. Abbiamo passato piu tempo in struttura che in centro citta,giuro. La spa è meravigliosa! Tutto pulitissimo. Ci tornerei SEMPRE. Mi mancate!

Punti negativi: Niente

Punti positivi: Fantastic view and new hotel 2 years old

Punti negativi: Nothing

Punti positivi: Location location location, nice staff, fancy hotel

Punti negativi: Nothing

Punti positivi: Everything! Amazing staff, sparkling clean rooms, and great location.

Punti negativi: Nothing to dislike!

Punti positivi: This hotel is one of the best we've stayed in so far. Clean and modern, the facilities were well kept and new. The staff was very nice and accommodating. From cleaning staff to front desk, everyone greeted you and you came and went. The rooms were neat and the bathroom was very clean. The bed was comfortable and the room was a good size. I would say if you have just carry-ons, it was a good size. If you have bigger luggage it might be a tight fit. There are washers and dryers on site. Coffee and tea are available 24 hours in a very spacious and hip recreation area. The front desk staff can speak English and Japanese. Something very convenient is a sign on the wall near the front desk that indicates when people who speak different languages are available. It was such an enjoyable stay.

Punti positivi: Location, staff, cleanness

Punti negativi: Room size

Punti positivi: very modern and comfortable rooms. shower was amazing. staff were very friendly and helpful. would definitely stay again

Punti positivi: Very helpful and professional staff. The staff made my trip less stressful and memorable.

Punti negativi: There were no normal amenities such as body wash, shower cap, hand lotion.

Punti negativi: WiFi was a bit slow in our room. Staff did try to accommodate and move us to another room but we decided not to since we fortunately had bought WiFi hotspot for our trip.

Punti positivi: It’s a fantastic hotel. Right from the large live edge wood doors at the entry to the lounge by the front desk and the library at the back with 24/7 coffee and tea. As well the on-site laundry. The breakfast was fabulous.

Punti negativi: Can’t say anything bad about this property.

Punti positivi: Such a great hotel! This hotel location is awesome! Close to shopping, subway, restaurants and bars. The staff were lovely and the room was clean. We would recommend :)

Punti positivi: TUTTO, colazione, comfort e posizione dell’hotel compresi

Punti negativi: NULLA !!!!

Punti positivi: Very much liked the hotel layout, minimalist style and plenty of room to move around the lounge area. Liked that there is free unlimited coffee and amenities such as laundry, ice and smoking area are available (though i am not a smoker but a plus for those who do.) Staff experience is very pleasant they are so warm and friendly.

Punti negativi: Breakfast is nice and plenty but could use a little change in the menu after a few days especially if you're staying there for one week straight.

Punti positivi: Colazione abbondante e varia. Stanze più grandi della media. Un po’ caro però ma consigliabile con qualche offerta

Punti positivi: Il miglior hotel dove stare quando si visitano gli Universal Studios

Punti negativi: Il fumo proveniente dalla sala fumatori rimane negli ascensori.

Punti positivi: Bella la struttura. Servizio biglietteria interno. Posizione fronte ingresso del parco. Colazione fantastica.

Punti negativi: Essendo vicinissima al parco la sera può risultare un po’ rumoroso.

Punti positivi: Bella la struttura. Servizio biglietteria interno. Posizione fronte ingresso del parco. Colazione fantastica.

Punti negativi: Sera un po’ rumorosa

Punti positivi: Only the view outside the room

Punti negativi: Unexpected room

Punti positivi: How close it was to everything

Punti negativi: How hard the beds were

Punti positivi: The location and complementary breakfast we had on our last day. Great food choices.

Punti negativi: Poor wifi in our room. No swimming pool.

Punti positivi: Big and spacious bed!! Its really important for us fam of 5!!

Punti negativi: 2 times already I stayed in this hotel, and so far so good

Punti positivi: Perfect location for the travelers who visit Universal Studio Japan.

Punti negativi: None

Punti positivi: Location, ticketing service, spacious room, ice/vendor machine, self-service laundry.

Punti negativi: Nothing

Punti positivi: Breakfast delicious, room is big, very near the USJ, great.

Punti negativi: The washroom and the shower room are separated, but is not adjacent to each another, , is not so user friendly.

Punti positivi: The property is amazing in terms of professional staff and location considering it the closest hotel to Universal City Japan.

Punti negativi: Transportation access point was mainly the train through Universal City it was a bit uncomfortable as no taxis were available and could come directly to the hotel. Moving through the train with big luggage and children was not easy

Punti positivi: it is easy for shopping and playing.There are so many restaurants near the hotel. the hotel rooms are big, it is good for family to stay.

Punti positivi: Location to the park is exemplary. Glamorous entrance and reception area. Funky lifts imitating time machines.

Punti negativi: The breakfast was extremely disappointing. As a vegetarian, the selection was limited to broccoli, rice and French fries. The fruit was nice however. Lengthy wait for the elevators. Our room was very budget and small given the promise of the glamorous entrance! I was pretty disappointed especially since our stay was rather expensive.

Punti positivi: Excellent restaurant, concierge was really good gave great recommendations and booked restaurant for us.

Punti negativi: Price of drinks in the bar

Punti positivi: Hotel was elegant and clean. Staff was professional and courteous. Find my iPad after I checked out and notified me via email. Held it until I could return to the hotel. Great job!

Punti positivi: Response by Management about Housekeeping shortcomings were swift & positive.

Punti negativi: We are unhappy with billings. Your rates for 2 rooms (4 pax) = JPY479,412 nett of taxes but the way they billed the 2 rooms are complicated. Requested for their explanation & still waiting... Also, their Housekeepers were not to their mark, until matters were brought up to Management's attention. Disappointed with Front Office lack of records of our previous stays & therefore treated us like newcomers. We were there 4 times over 18 months. Will reconsider revisiting them, no warmth nor genuine about their hospitality.

Punti positivi: Eveerything

Punti positivi: Everything was perfect

Punti negativi: Nothing

Punti positivi: Great room and pool facility.

Punti negativi: Decor more on the traditional side and quite expensive.

Punti positivi: Cuoco italiano eccellente!

Punti negativi: Camere eccezionali, pulite e ben ammobiliate

Punti positivi: White glove hospitality and traditional Ritz style hotel made this a very pleasant stay! Definitely recommend upgrading to a club level access room as the lounge has a beautiful view of the city as well as a unique tea time experience and delicious breakfast.

Punti negativi: Wish there was an easier way to get from Shin-Osaka station to the hotel with luggage (not via subway)

Punti positivi: Club lounge was excellent and staff couldn't do enough for you. Great location with rear entrance straight into local shopping mall and just a 5 minute walk via an U/G subway to Osaka main JR and metro stations

Punti positivi: location and service

Punti negativi: Non era al livello del nome prestigioso che porta, ne’ delle cinque stelle

Punti positivi: Location is ok

Punti negativi: Breakfast is so so. The room could feel the metro passing beneath. The facility in room is classic.

Punti positivi: Great staff, amazing clean room, beautiful view, close to everything

Punti positivi: The hotel deserves clearly his 5 stars. The design is nice. Please note the Hotel provides bicycles free of charge which is useful to discover the city. Bathroom is modern and the room is really confotable

Punti negativi: noting

Punti positivi: The bed was comfortable. Amenities were good and the room was luxurious.

Punti negativi: The ventilation in the bathroom area is not so good. The towels were still very wet the next morning.

Punti positivi: Every thing .

Punti negativi: Nothing.

Punti positivi: La posizione dell'InterContinental è fantastica nel cuore della città e comodissima a tutti i servizi (volendo c'è il collegamento coperto fino alla stazione di Osaka). La struttura è davvero bella e riesce ad essere allo stesso tempo moderno e accogliente, la nostra camera era molto grande e pulita con una vista sulla città dall'alto! La piscina e la spa sono notevoli. Colazione ottima. Davvero ideale come punto di partenza per visitare la città ed i dintorni (Kyoto, Nara, Kobe...)

Punti negativi: Nessun difetto, tutto davvero perfetto. Come suggerimento forse l'hotel potrebbe proporre dei tour guidati per le città vicine. Ad ogni modo lo staff fornisce tutte le indicazioni utili per visitare la città, i dintorni e i treni da prendere.

Punti positivi: Very nice and comfortable

Punti negativi: Not I can think of

Punti positivi: Property and staff are fantastic, it is in a great location close to shopping and the rail system

Punti negativi: Nothing

Punti positivi: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Punti negativi: Nothing

Punti positivi: Fantastic rooms, very professional staff, great views, awesome location close to Osaka Station

Punti negativi: Too many loud Chinese tourists, especially at breakfast. Felt like mass tourism and didn‘t feel appropriate for the price tag.

Punti positivi: Staff service, politeness and helpful over and above expectations.

Punti negativi: Closed to all train services, shops and restaurants.

Punti positivi: The location is great. Room is big and you can enjoy the outside view through the full frame window glass.

Punti negativi: Breakfast is limited choices.

Punti positivi: The location was great. The room was new and spacious. I liked the bathtub and the shower. At the check-in, the front desk staff flawlessly handled my request to upgrade the room to accommodate an extra bed for my daughter.

Punti negativi: The hotel doesn't have its own bus stop for the shuttle bus to Kansai international airport. The closest bus stop is at the hotel new Hankyu Osaka. It was only a 5-minute walk, but having its own bus stop would make this great hotel even better.

Punti positivi: it was good to view the universal studio through the window.

Punti positivi: It was very much like a large standard western hotel. The rooms were as big as as a family room back home, but for Japan they were enormous. The hotel had a minions theme throughout and it is also close to the aquarium.

Punti negativi: Staff spoke very little English which was extremely surprising for a universal hotel. No swimming pool. No food for vegetarians.

Punti positivi: Very close to theme park. Easily walkable.

Punti negativi: Room not very sound proof. A degree of traffic noise.

Punti positivi: The breakfast and the location

Punti negativi: The carpets could have been vacuumed more because I saw dust

Punti positivi: If you are travelling to Osaka and want to visit USJ for sure, this hotel is a great choice. It is just 4min from the station, has its on convenience store and also offers warm food in the lobby for a reasonable price until late. Also possible to take to your room

Punti positivi: The family atmosphere was perfect for my family & I. The breakfast buffet was also perfect.

Punti positivi: The location and the breakfast were very good

Punti positivi: Everything

Punti negativi: Nothing

Punti positivi: very nice room, The hotel is very clean and near to the JR Station. Good!

Punti positivi: Opposite Universal Studios and train across the road plus spacious rooms make this hotel a great place to stay. Late checkout is a bonus especially after a full day at USJ and the bed is so comfortable I want to take it home

Punti positivi: Hotel Universal Port is a nice modern hotel catered to families. The minute you walk in your are faced with all types of minion characters as part of the decoration. Our kids loved it. They also have special Minion rooms which we did not know about ahead of time. Staff was professional and attentive. One of the few hotels we could find that could accommodate four people in a room.

Punti negativi: Breakfast buffet was ok. Very little western food. We expected an omelet ststion but they didn't have one. An abundance of Asian food. location of the hotel is out of the way from the center of Osaka so takes a couple of trains to get to Dotonbori but you get used to it.

Punti positivi: Convenience location easy excess

Punti negativi: NA

Punti positivi: Great location. Directly opposite Namba station. And walking distance to lots of places.

Punti positivi: 1. The comfortable big room for the 3 of us (2 adults and 1 child). 2. Location which is close to train station and walking distance to Shinsaibasi and Kuromon market . 3. Easy transfer to airport. 4. Breakfast is good 5. Pleasant and friendly hotel staff

Punti negativi: Rate is quite steep but still slightly cheaper than the 5-6 stars hotel chain

Punti positivi: All the facilities

Punti negativi: -

Punti positivi: Near everything and very clean

Punti positivi: The location is very good. everything is accessible by walking. Food, shopping , convenient stores and malls are just near by. Very near the train station The unit feels like home away from home. Definitely will come back and book again this unit on my next visit.

Punti negativi: The cleaning staff doesn’t clean the room thoroughly. The one who tidies the room doesn’t wash the utensils and plates that where used and was left on the table. It seems that they are always in a hurry that they fail to replace the towels that they take out.

Punti positivi: We Love the location . Kitchen and Washer and dryer is are the plus .

Punti negativi: We stayed in a 2 bedroom apartment. The king bedroom is big and nice but the 2nd bedroom is little too small.

Punti positivi: Spacious, clean accomodations. Mini-kitchen & laundry en suite was a huge plus!

Punti positivi: The hotel was good. Based on the description from the hotel it was easy to find it. I did not like that it is not possible to check-in before 3pm (but that unfortunately is very common for most hotels in Japan). What was really nice is that the hotel allowed me to use their lounge before 3 pm (I arrived around 9 am after a long flight from Europe), so I could comfortably use their internet (WIFI), make the Japanese sim card work, i.e. relax a bit in a quite room (lounge was simple , but perfectly fine, and it was empty for most of the time). I also got an upgrade to a better room, and the room was good. A small minus - it was not possible to open a window, but maybe then it would be somewhat loud during the night. With a closed window, noise was not an issue. Everything was clean, and nice to have a mini kitchenette. Very happy with the hotel. Price could be cheaper, but that is always like that. The breakfest was average, fine for one day, but if one stays for several days, then the choice is too small and maybe not worth to pay for it.

Punti positivi: Hotel carino, ottima posizione, personale gentile. Buon rapporto qualità/prezzo. Utilizza il nuovo hotel.

Punti negativi: Doccia/vasca da bagno accordo non tipica per viaggiatore occidentale. Tuttavia e completamente accettabile

Punti positivi: Questo è stato il mio secondo soggiorno al Cross Hotel e ci tornerei sicuramente in futuro, si trova in una posizione molto comoda, le camere e le strutture erano pulite, il ristorante e il personale del bar erano eccezionali. C'erano dei cuscini fantastici, così buoni che ne ho comprato uno per casa, questo è stato il mio secondo soggiorno al Cross Hotel e ci tornerei sicuramente in futuro, in una posizione molto comoda, le camere e le strutture sono pulite, il personale del ristorante del bar dell'hotel era eccezionali. Cuscini impressionanti, così buoni che ne comprato uno per casa.

Punti positivi: La posizione, il profumo all'interno di tutto l'albergo, la pulizia e le dotazioni

Punti positivi: The hotel is very well situated and you can easily visit the city center. The hotel has got a panoramic elevator! The room is confortable and the staff is very kind.

Punti positivi: Cross hotel was in a great location, the staff were super friendly and helpful with helping us to navigate our way around Osaka. I would not hesitate in staying again and recommending to family and friends.

Punti positivi: Posizione perfetta, dotombori a pochi passi e comoda per ogni tipo di spostamento.

Punti negativi: L'albergo ha camere abbastanza grandi per gli standard giapponesi ma per certe cose andrebbe rimodernato.

Punti positivi: Locality, excellent breakfast and very comfortable bath/shower rooms. Very helpful manager and staff.

Punti negativi: Nothing

Punti negativi: The pilow is not comfortable.

Punti negativi: Morning breakfast not much choices for kids .

Punti positivi: Location of the hotel

Punti negativi: The hotel room (double bed) which I stayed was small, old and dirty. But the hotel was not able to offer another room on the same floor for me (my family members were living on the same floor)

Punti positivi: La disponibilità dello staff, la vicinanza al centro e il bagno con vasca e doccia.

Punti negativi: Mi aspettavo una stanza più grande e il fatto che non ci fosse il laudromat.

Punti positivi: The location is excellent. Near to Namba train station. The hotel is surrounded by shopping places and dining options. Breakfast is great. And the Nespresso coffee machine in the room is a BIG plus point!

Punti negativi: The room is a little cramped for three adults, with three single beds fit in nicely side by side and not much room left to open luggage. But this doesn’t dampen our experience in Osaka.

Punti positivi: Nice hotel, good location

Punti negativi: The duvet on the bed was old, need to be changed

Punti positivi: It was a great location to shops, restaurants and river cruises.

Punti negativi: The TV had no international movies you could pay to watch. All Chanel’s were in Japanese.

Punti positivi: Was too old school classy.

Punti negativi: Far as heck from the main Osaka areas.

Punti negativi: My Kids are not allowed to use the swimming pool, that is sad.

Punti positivi: Great staff, clean, professional, attached to a mall, great water pressure, large bath tubs

Punti negativi: Overpriced, small beds, pay extra for amenities such as swimming pool and fitness, bar located in hotel overpriced and gave me a weird vibe

Punti positivi: Locatio

Punti negativi: Hotel do not support the payment under other’s credit card.

Punti positivi: Room is clean and nice

Punti negativi: Location not near train station

Punti positivi: Camera ampia, molto spazio per i vestiti, pulita, personale gentilissimo e molto attento

Punti negativi: Nulla

Punti positivi: The concierge service was amazing, they were always ready to help you. Good value for money. Excellent service.

Punti negativi: Facilities where a bit old fashion, rooms could be improved

Punti positivi: staff molto disponibile

Punti negativi: struttura datata, ha bisogno di un bel rinnovamento.

Punti positivi: The services of all staffs.. it’s so great so kind the room and the facilities nothing to say just great best hotel I’ve ever been

Punti negativi: Nothing .. just all great

Punti positivi: Very good hotel. Room not too small. Very good service.

Punti negativi: A bit far from everything...

Punti positivi: Music in the room and bathroom

Punti positivi: Large room size

Punti negativi: Having to pay to use the gym as a hotel guest.

Punti positivi: La camera era enorme e lussuosa, il bagno grande, con un buon letto.

Punti negativi: La colazione non è inclusa e il prezzo della colazione è un scandalo

Punti positivi: Hotel is ideal if you are doing business in the convention area nearby but if not, consider another location. Hotel is far from the city. No restaurants nor decent mall for shopping in the surrounding areas. Subway access is at least a 10 minute walk away. Only one convenience store nearby that is open 24hours. The rest closes at 9 or 10. But then, rooms are huge and very comfortable. Staff were very friendly, helpful and willing to assist.

Punti positivi: Very clean and large room.

Punti negativi: The green carpet looks like old.

Punti positivi: The location is close to Mall & Airport bus stop. A little bit far from the train station though.

Punti negativi: Daily cleaning and supply refills are not very well conducted.

Punti positivi: Super close to Intex made everything easier for the events held there

Punti positivi: It’s close proximity to ATC Hall where we were attending an event. Good size rooms. Nice breakfast.

Punti negativi: It was quite a way from the main sightseeing areas, no USB outlets.

Punti positivi: everything is great!! big room!! good facilities in the room!!

Punti positivi: camera bellissima, ampia e confortevole. Fornitissimo il bagno, avrei potuto lavarmi e radermi senza portar nulla da fuori. Ottima colazione

Punti negativi: alcuni membri dello staff erano carenti in inglese. posizione parecchio defilata, ottima per me che dovevo recarmi al convention center di fronte, meno per un normale turista

Punti positivi: Clean and and big room if compare with the room rate. Anyway shuttle bus service is the best.

Punti negativi: The fridge is not cool enough.

Punti positivi: Very good staffs who are very good service minded persons. Very helpful and polite. The provided shuttle bus is matched with my trip’s planning.

Punti negativi: No

Punti positivi: E' possibile raggiungere l'hotel comodamente dall'aeroporto grazie ad un autobus che ferma a pochi passi dall'hotel ed è molto puntuale. La hall è moderna, spaziosa, con un buon numero di poltrone e divanetti; il personale all'accoglienza gentile e professionale, disponibile 24/7. La camera era decisamente comoda, generosa in dimensioni, molto pulita e con dei gadget come pigiama, ciabatte e set da bagno a disposizione; l'armadio modesto, adatto a non più di 4-5 giorni di sosta. Il quartiere non è prettamente residenziale, non ci sono molte occasioni di svago nei dintorni ma per chi deve alloggiare per lavoro è molto comodo poiché la zona fieristica, ad esempio, è a pochi minuti a piedi. Nelle vicinanze (4-5 minuti a piedi) è presente anche una fermata della metro che porta verso il centro di Osaka. Non ho usufruito della colazione (non inclusa nel prezzo della camera, a pagamento circa 20€). In generale l'hotel è davvero consigliato.

Punti negativi: Ho avuto un problema con l'aria condizionata della camera; ho chiesto aiuto al personale il quale (parzialmente) ha risolto il problema. Il cuscino era piuttosto duro (opinione condivisa anche da altri ospiti) mentre il letto era comodo. Non consigliato per chi è in città per turismo (l'hotel dista circa 45 minuti in metro dal centro). Il livello generale di conoscenza della lingua inglese parlata dal personale è basso.

Punti positivi: The room is very big. The breakfast is very delicious. It is convenient to aquarium because the hotel has shuttle bus

Punti positivi: The rooms were extremely large for the price, I was expecting a typical japanese hotel size (small and cramped), but when I went in it blew my expectations, size of the unit was probably about approx 15m x 3.5m. Bathroom were clean and spacious, wardrobe was large and adequate. Bed/Living space was really spacious and large as well. Easily able to accomodate 4 or 5 opened lugagges.

Punti negativi: Theres no room service, and the nearest 7-11 is about 2 or 3 blocks away so if you are up at night and want some snacks or food theres not much option. Breakfast selection was really limited, mostly international selections, however omelete was perfect, similar to those on omurice.

Punti positivi: Very nice place to stay with a good size room, considering most rooms are quite small in japan. All Staff were great and reception were extremely helpful & spoke really good English which made things easier for us not able to speak Japanese. Close to train station & there is great little bakery nearby. My only criticism is that the Beds were to firm & hard , didn’t sleep well because of this. Otherwise a very nice place .

Punti negativi: Staff and location

Punti positivi: The rooms were a nice size and the neighbourhood had good restaurants, as well as a convenience store right downstairs. It was really clean, comfortable and a really nice place to stay.

Punti positivi: Vicinissimo alla metro, il quartiere aveva molti supermercati e ristoranti, staff gentile che sapeva bene l’inglese e le stanze grandi rispetto alla media giapponese

Punti positivi: This is the second or third time I chose to stay at this hotel for my business trip because the location and the room status is perfect for me. The bath tub and shower is separated and I loved it, the space of the room is totally comfortable even if I keep my suitcase opened most of the time. You can use the tablet in the room to call or text msg front desk if you need anything, which make it very convenient if you needed anything, you can type in English and they'll reply you soon enough, so no worries on communication problem. You get bottle of water everyday after they clean up your room which is another point why I love this hotel so much.

Punti negativi: The only regret is that the choices of the breakfast is very limited, so if staying more than three days I started to lose appetite a bit. (but it is not because the breakfast isn't good or anything like that, it is delicious. So if you're the type of person that can eat the same thing everyday, it's not a problem for you indeed)

Punti positivi: The room was great with all facilities you provided. Bathroom was great also we have a good time in there even only one night we will come back to stay with you again when we visit Osaka :) love it !

Punti negativi: Late check in and early check out but mostly hotel in Japan it like that.

Punti positivi: The room offers much more space than most (even more expensive) Japanese hotels. The design is sharp and modern. The bathroom is very spacious and the shower is amazing (strong shower, massage function, etc.)

Punti negativi: Actually, no complaints at all. My colleagues got tired of the breakfast as they stayed for one week. I bought breakfast at the convenience store and ate on the outside benches.

Punti positivi: THe excellent place to all the destination within the walking distance to city train.

Punti negativi: I know it is a bit of out of scope, but one of the young staff is not so helpful. I wish he could helping me on another booking confirmation(Kyoto) in Japanese, but he only ask someone who could speak English over(the people speak Japanese) the phone to confirm, it would be rather easier for him help me out. A little bit of disappointing.

Punti positivi: Excellent location, literally 3 minutes from Kitahama Metro Station exit 5. Good sized room for Japan, nice drip coffee, comfortable bed and quiet sound proof rooms. There are nice, tasteful, little restaurants and bars nearby and a 7 Eleven across the road. Helpful English speaking staff. Very well located for Osaka Castle (20 mins door to door) and other main tourist places. We didn't have the breakfast but basic supplies are available across the road and they supply good drip coffee in the room. Would definitely stay here again. You'll be happy here.

Punti negativi: Nothing. This is a good, well located hotel

Punti negativi: Toilet was not as clean as I expected. There was dirt on toilet cover and In some of corner of the room

Punti positivi: Everything about the hotel. Location is quiet & peaceful. Near the Subway, restaurants, cafe & across the streets are 2 convenience stores. Staff are friendly and ever willing to help.

Punti negativi: Bed was a little hard

Punti positivi: The place is peaceful. The amenities included are great. The location is near to the train station and a 7-11 is just across the street. It is also near the Osaka Castle.

Punti negativi: Wish the TV has english channels.

Punti positivi: Siamo arrivati prima dell'orario previsto per il check in e abbiamo lasciato le valigie alla reception mentre siamo andati a visitare Osaka. Una volta tornati in albergo ed effettuato il check in, abbiamo avuto la piacevolissima sorpresa d trovare le valigie direttamente in camera! Le camere sono ampie (più della media giapponese), moderne e pulitissime. Il bagno è grande e bellissimo (c'è sia la doccia che la vasca). La posizione è molto centrale e buona. Assolutamente consigliato!

Punti negativi: Tutto perfetto!

Punti positivi: The location, close to metro and shops. the staff were wonderful and the room although small was really nice. Breakfast was great fresh berries, fruit, catered for all nationalities. Fresh fruit juice and great coffee machines. Found a great little cafe out to the right if the hotel, a few metres down on the right. It is an American style cafe, pasta and pizza etc. We found the train stations quite confusing, especially when u had to exit. Always came out at a different spot and GPS didn't always work. Hence we were frustrated and lost too many times. We were not the only ones. We also took took an excellent tour, the backstreet tour with host Andy. It was the highlight of of our stay in Osaka. Can Google it.

Punti negativi: The different exits from train stations which put you in a different spot all the time and we frequently were lost even with GPS.

Punti positivi: The location is very good

Punti negativi: The refrigerator not cold enough and too small. The breakfast choice is not enough.

Punti positivi: Location was convenient and easily accessible. Breakfast was delicious.

Punti positivi: Superb location, 3 mins walk to Shinsaibashi， 10mins to Namba station. Free buffet breakfast is not bad.

Punti negativi: Room is very small, bathroom can barely fit in one people. And the worst is the toilet. It always has unpleasant smell which is really annoying. Cleaner is not doing his job, I put “make up room” sign on the door, but the cleaner didn’t even make up beds properly, very unprofessional.

Punti positivi: How well planned the rooms/service were. There were even pajamas!

Punti negativi: Just one incident concerning the reception staff. When we were asking to book a taxi I found him a bit condescending.

Punti positivi: Albergo nuovo e moderno, avevamo una camera Molto bella comunicante perfetta per una famiglia come la nostra. La posizione era centralissima (perfetta!).

Punti negativi: La colazione si può migliorare, in particolare l’organizzazione è poco piacevole, fa l’effetto di una mensa o un fast food.

Punti positivi: Ottima posizione: 2 min da America Mura e 5 min da Dotonbori. In 7 min a piedi si raggiunge la metrò e la stazione ferroviaria di Namba. Camere spaziose (avevamo 2 camere adiacenti, interconnesse) e ben arredate. Colazione abbastanza varia (Giapponese) Personale cortese ed in grado di parlare inglese.

Punti negativi: Camera un po' troppo calda e capire il funzionamento del condizionatore non era immediato (i tasti del telecomando erano solo in Giapponese, senza traduzione di cortesia in inglese dei tasti principali)

Punti positivi: La posizione

Punti negativi: Metterei un armadio nelle stanze

Punti positivi: Very clean hotel Pleasant and helpful staff Perfect location

Punti negativi: No cable TV, all local channels Breakfast items can still be improved

Punti positivi: The location is great and the hotel is v good simple modern with excellent room size. It was 5 mins away from Dotombori and the main shopping street 1 min away. Amazing price for such a location the only problem we had is we asked for the rooms to be cleaned daily but when we went bk they hadn’t cleaned but the person at the reception left everything and changed bedsheets and got new towels! He was amazing

Punti negativi: Theres no closet in the room but for us we stayed only 2 nights so that was more than fine

Punti positivi: Booked 4 rooms for 3 nights. We like a lot of Karaksa Hotel Namba especially the buffet breakfast and the free beverages.Food was so delicious and nutritious. Basic ammenities were all provided and customer service was really very good. Hotel staffs were polite and courteous.All parts of the hotel was clean.Towel was so clean, white and looks new.Check in and check out procedures were fast.Location was perfect.Staying in Karaksa Hotel Namba is like staying in the heart of Osaka. We were so happy with our stay in Karaksa Hotel Namba. We will definitely stay again in Karaksa Hotel Namba. We highly recommend this hotel.

Punti negativi: Not much hangers and cabinets.

Punti positivi: The staff was great- friendly and helpful. They paid attention to little things that their guests might need- fans and umbrellas. Location was fantastic- there is a Family Mart right across.

Punti positivi: The facility is in a good shape. It is clean.

Punti negativi: We booked our room about 2 months before our checkin date. I checked the price of the same room one day before our checkin and for our stay it was 30% lower price. so, it was overpriced. The double room has only one chair. The second person should sit on the bed. The lobby is always crowded and usually no space to sit down. When I booked my room, 2 months ago, I requested a silent room, however, I received the room near the elevator where everyone passes through and is a noisy region.

Punti positivi: Very convenient location. Clean and tidy.

Punti negativi: All the front staff are young and probably part-timers, as such there are things they just don't know or rather, haven't been trained in. Upon check-in I was asked to provide a residency card for copying (non-resident foreigners are required to show a passport). A residency card by it's very function shows that the holder has an address in Japan and therefore it is not required under Japanese law to provide any form of identification. Staff need to be trained in this as the residency card contains a lot of personal information that I wouldn't want a hotel keeping for 3 years. We stayed in the middle of the hot humid rainy season, the duvets were thick Winter types. Although the was air-conditioning it was difficult to sleep.

Punti positivi: The hotel is relatively new and clean and comfortable. The room type I stayed is quite good for two people and not too small coz most hotels in Japan are very small that you can't even fit your luggage in. This time the room type is actually quite good for two big luggage. The location is also a bonus too, although not next to the Osaka Station but still within walking distance and close to other shopping malls.

Punti negativi: I understand the check-out time is 11am but sometimes we travelled from overseas and usually had late flight and thus a bit flexibility on late check-out time is needed considering we are paying the room rate more than US$200 per night. Please consider.

Punti positivi: in particolare nulla

Punti negativi: la mancanza assoluta di flessibilità, la mancanza di servizi "base" (business center, concierge), stanze pulite ma spartane, SENZA NEMMENO NON DICO UN TAVOLO, MA UNA SEMPLICE SCRIVANIA; MENSOLA; SEDIA per lavorare. Assenza di minibar e di room service. Per chi lavora di notte un vero incubo.

Punti positivi: Location; It is in a very convenient location surrounded by all kinds of shops and restaurants, and it is very close to train station and subways, too.

Punti negativi: They only have instant coffee and tea; if they can provide drip coffee and tea bags, then it will be better. There are too many young children making noise at night.

Punti positivi: The location near Osaka Station and the mall.

Punti negativi: Small rooms. Beds not very comfortable.

Punti positivi: Very close to a business building which makes it a good choice for business trip ( I guess). The room is small and window's with iron net, kinda blocked the view..anyway what we can see through the window is another modern building. But generally speaking, the service and room is okay.

Punti negativi: As what is said above.

Punti positivi: Very clean, modern, great value for money and location.

Punti positivi: The location is good. Room size is big. The room is comfortable.

Punti positivi: There is a shopping mall in front of the hotel. Good restaurant and a coffee shop within the hotel.

Punti negativi: Rooms could be better. The rooms are very basic nothing fancy about it. And there was a spider on the wall of the room.

Punti negativi: Their communication skill, but have good attitude

Punti positivi: MIGLIOR SERVIZIO~~~~!!!!

Punti positivi: thank you to staff yuki for the smooth check in to st regis on our arrival.

Punti negativi: not applicable

Punti positivi: The view was fantastic, the room very nicely deocarated, great bar and the service was exceptional. We had someone walk us to a local resturant because it was hard to find!

Punti negativi: Nothing

Punti positivi: Location

Punti negativi: Layout of the room Staffs are not very friendly

Punti positivi: The room is so much good nice view so relaxing and also the staff are so accommodating

Punti positivi: Great location, staff was very nice and helpful. We booked for one night to celebrate my boyfriend’s birthday. Hotel staff was very helpful and they make some decorations in our room. Also they provided birthday cake for my bf as free. Will book again when I come to Osaka next time.

Punti positivi: Vers good hôtel, amazing view and perfect location

Punti negativi: Nothing

Punti negativi: Small hotel. Very poor level of service to only serve a very few clients. Our room was extremely small eventhough we paid $800 per new night. Only one restaurant that closes sharply at 10. Quite simple breakfast on s cond day and majorly overpriced. No upgrade is give to Marriot member but everyone know that already. I would not recommend it. You can find a better hotel at leas than half price. Very sad property.

Punti positivi: Hotel semplicemente favoloso

Punti positivi: The location was perfect. Walking distance to shopping street and Dotonbori. Convenient stores near by, very easy to find something to eat.

Punti negativi: The room was not as clean as it needs to be. There is a tons of dust on top of the refrigerator. There is a food stuck on the carpet in my room, seems like its been there for a long time and can’t be cleaned off (or the housekeeping don’t even try to).

Punti positivi: I love the rooms and especially how the bathrooms are fitted. Very modern .

Punti positivi: Breakfast was delicious. Staff were outstanding. Room was amazing. Best location. We felt totally looked after during our stay and are looking forward to staying again in the future.

Punti negativi: Wished we had booked for a longer stay!!

Punti positivi: great location，very comfortable room. Hope we can have more Japanese traditional breakfast choice in the morning buffet