Imperial Hotel Osaka

Nothing at all - horrible experience!

Firstly I was imposed a “security” deposit which was not imposed on my friend checking in at the same time. I fail to understand the discrimination. Let aside the fact that their payment machines did not accept my bank cards (which were accepted at all other places across Japan and at other prestigious hotels!) Secondly, the reception staff could not even express themselves failing to communicate about services at the so-called 5star hotel.. no idea which restaurant where, which lift.. the building is a maze! Thirdly, travel desk communicated a taxi fare of 5400 which actually ended up costing me more than 15,000!!! No - do not blame it on the traffic, blame it on incompetence & poor customer service. Fourth, I was refused a flexible/late check out despite they had rooms available- so being a high level booking.com member did not help. Fifth, I ended up dragging my suitcases around to the airport to only find out that they have payable services that assist with luggage transfer to the airport which they did not bother to even communicate despite the fact that I kept asking for best options to check out... Lastly, it was my 4th & last hotel in Japan, the most expensive one and the most disappointing one - I felt insulted for the first and last time in Japan (in a 8 days/4 cities stay) at this hotel due to its staff. Yeah, blame it on the back of xmas and busy time now!