The Roosevelt Hotel

L'aria condizionata non funzionava molto bene..... molto umida, umido in camera.

La posizione è eccellente Bel corridoio Camere pulite

Umidità in camera L'aria condizionata non funzionava molto bene Mi hanno addebitato il prezzo sulla mia carta di credito nuovamente anche se la camera era già prepagata

La colazione era troppo costosa, il bagno troppo piccolo

Sporco, cade a pezzi, non custodito. Indecente.

Storia.

Tutto. Indecente.

Un luogo creato in passato, ma mai aggiornato

Posizione

Il servizio è pessimo, nessun servizio in camera, i servizi agli ascensori sono orribili! Perderete 10 minuti del vostro tempo

Nothing

Every think is soon bad

The beds were great. The lobby area was beautiful

The attitude of the lady working at reception! Very unhelpful and extremely rude. We had to move room 3 times! The first room had a double bed and sofa bed, which had no bedding/duvet, I called the front desk and they told me to call down so they could sort it. The lady on the reception then argued with me that that was the room that I had ordered and demanded I showed her proof that I hadn’t ordered that type (bed and sofa), my email clearly stated a room with 2 double beds! For $400 a night I want my children sleeping on a bed. Once changed to the next room we discovered that the bathroom door would not close, and by this I mean the door literally is bigger that the hole and has clearly never closed in its existence, again for $400 a night some privacy on the toilet can be expected. We went to see the lady on reception again, she was very rude to me and my family and snapped ‘well what do you want me to do about it!’. Fantastic customer service! Quite clearly to put us in the correct type of room where the bathroom door closes! Oh and throughout all of the room switches and a wasted hour of our time, there was no offer of any help with moving our bags from room to room, floor to floor, and there was no apology or offer of anything complimentary for the inconveniences. Terrible customer service. Totally let down by a hotel I have wanted to stay at for many years. What a disappointment.