Gem Hotel - Chelsea

Il personale era incredibile! La terrazza sul tetto è fantastica!

Nessuna delle camere ha più di un letto.

my feet reached the floor when sitting on the toilet.

claustrophobic

Very convenient location to walk around or even take the subway. 25-30 mins walking distance to Times Square. Safe neighborhood, Lots of nearby restaurants. There was tea/coffee facilities in the room, locker facility. Breakfast was quite small comprising of croissants, muffins, donuts and cookies with tea/coffee. Staff were extremely friendly and helpful. A big thanks to front desk staff Riley and the supervisor Mr Hafeez who were always courteous, friendly & very welcoming. Hafeez was very accommodating & upgraded us to a nicer room with beautiful views of the city. Riley always exceeded our expectations by going outa the way and helped us in every way possible... be it giving directions or assisting with our travel arrangements.

Unfortunately the terrace was closed due Maintanance. Rooms were small but I guess most hotels in NYC are pretty much the same size. The air condition in the room did have a bit of noise but that didn’t really hinder our sleep.

The staff was amazing and so attentive and helpful. Riley was THE BEST! Daily happy hour 3-6, BOGO drinks.

First time in NYC and we didn't realize a double room meant ONE double bed. The floor in the bathroom wasn't slanted properly to drain well making it impossible to get dressed in bathroom.

we didn't have breakfast there as we had a date to meet someone for breakfast.

The rooms are very clean and nicely furnished; the staff very helpful and very nice. The room was small for my husband and myself, which was really the only thing we found fault with. The neighborhood is lively and suited our purposes well.

Riley at the front desk was absolutely the sweetest! Truly appreciated her warm welcome, kindness, and willingness to help. I thoroughly enjoyed this hotel! Highly recommend to anyone looking for a great location with a great price!