Empire Hotel

Triste, camera piccola Fanno pagare per il wifi Il bagno era così piccolo che si doveva chiudere la porto per arrivare alla carta igienica e non c'era posto dove appoggiare la trousse.

Posizione

Troppo vecchio e la camera era troppo piccola inutile

Dove si trova la porta della doccia?

La nostra doccia mancava la porta scorrevole. Il bagno era bagnato durante ogni doccia

La posizione è ottima

E' un albergo "consunto", necessita restilyng,

L'hotel è in ottima posizione ma purtroppo il servizio (colazione, ristorante) e le camere non sono a mio avviso all'altezza della cifra richiesta

la disponibiità del personale, la connessione free wi-fi, la centralità dell'hotel e starbucks proprio a fianco ;)

il costo eccessivo per il frigo bar o accessori, il rumore continuo del condizionatore e il bagno troppo piccolo.

location

there was literal brown water coming from both the sink and shower

Disappointing

Location is ideal. That’s about it.

This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called down for ice and after about 30 minutes without the delivery I called again. They never brought it. This stay, June 2018, I called for ice and after 45 minutes of waiting I called again. 30 minutes later I called again after no delivery and the front desk guy seemed frustrated and put me on hold. After about another 20 minutes, housekeeping knocked on my door. When I opened it, the delivery man asked me “Didn’t I already deliver ice to you?” First of all, no you didn’t! And second of all, this is your job and if I asked for two buckets of ice, I shouldn’t be getting attitude for it. The rooms are run down and need to be updated. Cleaned up here and there. There were multiple times where I’d call the front desk and the phone would just ring and ring. Sometimes no answer or sometimes someone would pick up after 10+ rings. This is a hotel! In NYC! Get some more staff! Train them on how to treat guests. Follow in the footsteps of the hospitality giants and get it right!

Great design and feel, great location.

Design of the rooms ending on '06 on each floor means there is a small bar fridge sticking out from the wall in the most awkward place. I manged to smack my knee on it twice and get my luggae caught on it both times.

2 of us booked superior double room for 4 nights. The check-in was smooth, and the room was as small as expected but we didn't have any objection because we thought we would be out all day long. 2 hours later, we had happy unexpected change. The heater didn't work at all, so we asked to fix it but turned out they didn't have a part to fix that night ( It was really cold night without heater.) Generously the receptionist, Dan offered deluxe double room, which is much more spacious and have a nice view ! Thanks to him that we had such a relaxing stay. And when we checked-out, the concierge, Melba helped us well for on line check-in. All house keeping staff were greeting with small whenever we passed by. We had great stay overall !

Although the hotel has been stylishly renovated, there are some inconvenient parts, such as noise of AC /heater, shower that has no door that makes bathroom floor wet ( we leaned the skill not to make the floor wet in 2 days...), also we hit our head to the mirror every time we washed our face (some design mistakes). But it's New York, the great location and nice staff counts the most. So it was worth staying there.

The location was good.The restaurant next door had amazing burgers!

The concierge at the front desk was sarcastic and impatient.The first concierge in my experience to be like that .She was consistently unpleasant throughout our stay.The rest of the staff were pleasant. The rooms were nice but a little inconvenient as they were small.The lobby was attractive and very noisy ( I liked the loud music but others might not.)The heat was inconsistent and the blinds didn't work. We were on the second floor and you could hear the roof top nightclub pounding throughout the night.