Hotel a Louisville

Punti positivi: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Punti negativi: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Punti positivi: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Punti positivi: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Punti negativi: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Punti positivi: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Punti negativi: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Punti positivi: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Punti positivi: 21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb.

Punti negativi: Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.

Punti positivi: Late night front desk staff went above and beyond.

Punti negativi: The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.

Punti positivi: Bellissimo e storico!

Punti positivi: Atmosfera perfetta con servizio incredibile. Veramente volevamo lasciare.

Punti negativi: Bisognoso di tappeti nuovi - o di un miglior servizio di pulizia

Punti positivi: Il personale è gentile e fa del suo meglio per essere disponibile

Punti negativi: Hotel ha un bisogno disperato di un aggiornamento. La mia camera era stanco, la moquette era macchiata. La qualità è molto variabile.

Punti positivi: L'architettura

Punti negativi: Pagare per il parcheggio

Punti positivi: Il nostro soggiorno presso il Brown Hotel è stato eccezionale. Ottima posizione per tutte le attrazioni e siti turistici. L'hotel era molto bello, pulito e spazioso. Il personale era molto cordiale e disponibile. Nel complesso siamo stati molto soddisfatti del nostro soggiorno.

Punti negativi: L'unica cosa che non ci è piaciuta potrebbe non essere un problema per gli altri. Il letto era troppo morbido. Siamo abituati a materassi più duri. Non ho dormito bene e ci siamo svegliati con mal di schiena. Il letto era troppo soffice.

Punti positivi: The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it!

Punti negativi: The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.

Punti negativi: No refrigerator or microwave in room was inconvenient.

Punti positivi: Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville

Punti negativi: Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous

Punti negativi: Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.

Punti positivi: Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!!

Punti negativi: There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.

Punti positivi: Beautiful atmosphere, excellent staff.

Punti negativi: The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.

Punti positivi: The pool was great...room service was awesome with great beds

Punti negativi: The elevator was the only issue. It was super slow. It couldn't handle the amount of occupants in the hotel.

Punti positivi: The hotel was much nicer than I expected and the location was great. I definitely would stay there in the future.

Punti positivi: Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend.

Punti negativi: Crazy family birthdays on the weekends.

Punti positivi: fairly quiet

Punti negativi: there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

Punti positivi: The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Punti negativi: Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!