Hotel a Louisville

Punti positivi: Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.

Punti positivi: Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour.

Punti negativi: Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.

Punti positivi: Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting.

Punti negativi: Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.

Punti positivi: The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.

Punti positivi: The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area.

Punti negativi: I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.

Punti positivi: I enjoy staying at A loft properties, Aloft Louisville downtown was the perfect location for attending the Forcastle Waterfront weekend event.

Punti negativi: Had to make three attempts making coffee to get one cup that did not curdle from the spoiled hotel provided half & half creamers.

Punti positivi: Location was great, and the bed was comfy.

Punti negativi: Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.

Punti negativi: We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.

Punti positivi: Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away.

Punti negativi: Did not like the price of the hotel. But the location was so good I would pay it again.

Punti positivi: The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center.

Punti negativi: the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.

Punti positivi: This is a awesome hotel in a great location. Staff at the desk were exceptionally friendly and helpful. The room was decorated in a very modern style. There was a 65 inch TV in the room. The hotel also has a restaurant and bar. I ate 3 meals there and the fool was good and preparation was excellent. I would not hesitate to stay there again.,

Punti negativi: Front desk workers, although eager to assist, did not have a good command of the English language. The accents were very heavy, and sometimes I had to ask them 2 or more times to repeat what they said.

Punti positivi: The location is great, right on fourth street. The bed was very comfy and the tv was huge.

Punti negativi: The bathroom was freezing, and the noise from the late night parties echoed from the lobby right outside the door, made it hard to sleep. Valet was expensive and the pool was alright, kind of small. No hot tub. No free wifi, no breakfast included. For the cost, I expected more.

Punti positivi: The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!

Punti positivi: location, gym, comfy bed

Punti negativi: The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it

Punti positivi: More economical and friendlier than some AirBnb stays we've had. I actually felt pampered between the popcorn, Kick Back, and amenities in our room and on the grounds. I also felt very safe. The Staff were impeccable!

Punti negativi: It was a bit noisy. Folks brough barking dogs and the lobby is so busy it's loud. You can hear it in the rooms. But we turned on the fans for white noise and drowned it out.

Punti positivi: Very clean and nice room decor

Punti positivi: Hospitality, breakfast, and clean facilities.

Punti negativi: Still a little pricey compared to the surrounding hotels but it is a step above those.

Punti positivi: Molto bella e pulita l'arredamento della camera

Punti positivi: fairly quiet

Punti negativi: there was something that the 1st nite maid could of done but I forgot now....room by elevator was a little loud, shakey

Punti positivi: The room was beautiful! The bed was better than the one I have at home! & everything was very clean!

Punti negativi: Only down side is the complementary breakfast is over a bit early & the pillows get a little flat as you lay on them, but nothing a good fluff can't fix!

Punti positivi: Very clean, modern facilities, complimentary happy hour was popular for a reason, staff was friendly. Highly recommend.

Punti negativi: Crazy family birthdays on the weekends.

Punti positivi: 8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic

Punti positivi: Very friendly and helpful staff at reception.

Punti negativi: 8Up understaffed on weekend nights.

Punti positivi: Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced.

Punti negativi: Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.

Punti positivi: 8 Up è un posto meraviglioso per mangiare. Il tempo è bello- i ristoranti sul tetto erano bellissimi e poter bere fuori era fantastico

Punti positivi: The location is good.

Punti negativi: The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.

Punti positivi: Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us.

Punti negativi: The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.

Punti negativi: Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.

Punti positivi: Great location, about 3-4 blocks to 4th street, very friendly staff, great continental breakfast

Punti negativi: $12 a night parking

Punti positivi: Inexpensive and clean.

Punti negativi: Very noisy. Could hear guest walking above our room. Bed was as comfortable as I had hoped.

Punti positivi: Looked very modern

Punti positivi: Looks very new and modern only old thing was the fridge..

Punti positivi: Pulito e poco costoso.

Punti negativi: Molto rumoroso. Potevamo sentire gli ospiti a piedi sopra la nostra camera. Il letto era comodo come avevo sperato.

Punti positivi: The rooms are amazing and the beds are plenty big for two people

Punti negativi: The placement of the pool

Punti positivi: The pool and hot tub were nice and the room was spacious and clean. Breakfast was the cherry on top.

Punti negativi: Some staff were great, others were interesting. Pool & hot tub were nice but you can tell they were older. No other issues.

Punti positivi: easy access to freeway. not luxury hotel but good value for the money.

Punti negativi: breakfast area needs to be larger to fit all the people that use this service.