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Valutazione complessiva
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10.0 "Bar incredibile."10.0 "Il 100% ritiene i
prezzi delle bevande convenienti ." 10.0 "Le bevande alcoliche sono buone , per 100% degli ospiti." -
9.5 "Ottima colazione."10.0 "Il 100% è
soddisfatto del prezzo della colazione ." -
9.2 "Fantastica atmosfera."9.5 "95% ha detto che era un
hotel con stile ." 8.9 "89% ha pensato che l'hotel fosse moderno ." 10.0 "Al 100%è piaciuto l'ingresso della hall ." -
8.9 "I servizi sono buoni."8.9 "89% pensa che la
struttura sia stupenda ." 9.5 "95% ha pensato che l'architettura fosse stupendaarchitecture was beautiful ." 10.0 "Al 100%è piaciuto l'ingresso della hall ." 9.2 "Il 92% afferma chele strutture sono nuove ." 7.9 "79% considera iterreni carini ." -
8.3 "La posizione è eccellente."10.0 "100%
ha gradito i ristoranti e i bar ." 10.0 "100%ha gradito la vicinanza alle attrazioni turistiche ."
Valutazione complessiva
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10.0 "Bar incredibile."10.0 "
Le bevande alcoliche sono buone , per 100% degli ospiti." 10.0 "Il 100% ritiene iprezzi delle bevande convenienti ." -
9.3 "Ottima colazione."10.0 "Il 100% è
soddisfatto del prezzo della colazione ." -
9.2 "Fantastica atmosfera."8.8 "88% ha pensato che l'
hotel fosse moderno ." 9.6 "96% ha detto che era unhotel con stile ." 10.0 "Al 100%è piaciuto l'ingresso della hall ." 8.9 "A 89% degli ospitiè piaciuta l'atmosfera gradevole ." -
9.2 "Servizi ottimi."9.1 "91% pensa che la
struttura sia stupenda ." 10.0 "Al 100%è piaciuto l'ingresso della hall ." 9.4 "Il 94% afferma chele strutture sono nuove ." -
8.6 "La posizione è eccellente."10.0 "100%
ha gradito la vicinanza alle attrazioni turistiche ."
Valutazione complessiva
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10.0 "Bar incredibile."
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9.6 "Ottima colazione."
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9.2 "Fantastica atmosfera."9.6 "96% ha detto che era un
hotel con stile ." 8.8 "88% ha pensato che l'hotel fosse moderno ." -
8.4 "Servizio eccellente."9.1 "Il 91% pensa che lo
staff sia molto gentile ." 7.2 "Il 72% considera lostaff della reception eccellente ." 7.8 "Il 78% pensa che ilservizio sia molto professionale ." -
8.2 "La posizione è eccellente."
Valutazione complessiva
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9.6 "Ottima colazione."
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9.1 "Fantastica atmosfera."
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8.5 "La posizione è eccellente."
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8.5 "Il livello di comfort è alto."9.3 "93% degli ospiti ritiene che
le camere siano spaziose ." -
8.3 "Servizio eccellente."9.3 "Il 93% pensa che lo
staff sia molto gentile ."
Valutazione complessiva
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7.8 "Le camere sono belle."
Recensioni recenti
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8.0recensione da
Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.
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8.0recensione da
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
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10.0recensione da
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
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10.0recensione da
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
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6.5recensione da
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
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8.0recensione da
Nice pool, nice decor, great dining floor with complementary breakfast and early evening refreshments. Convenience to venues on 4th Street Live. A good safe place for families even with young children, and still stylish.
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8.0recensione da
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
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10.0recensione da
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
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10.0recensione da
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
