Recensioni recenti
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7,2
Punti positivi: Everything was good but they get you with insurance
Punti negativi: Be transparent when reserving cars for cheap then having to pay way more with insurance
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2,0
Punti negativi: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
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2,0
Punti positivi: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Punti negativi: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
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3,6
Punti positivi: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Punti negativi: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
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7,2
Punti negativi: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
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2,0
Punti positivi: Nothing, they were rude ando told me they gave mu car to someone else
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4,0
Punti positivi: The cost was reasonable
Punti negativi: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
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9,2
Punti positivi: Amazing drop off attendant and chofer to take you to the airport
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2,0
Couldn't rent it out
Punti positivi: Nothing
Punti negativi: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
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2,0
worst service ever
Punti negativi: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
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7,2
Punti positivi: Tutto era buono ma vi hanno ottenuto con assicurazione
Punti negativi: Essere trasparenti quando si prenota le auto a buon mercato poi dover pagare di più con l'assicurazione
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2,0
Punti negativi: Ho prenotato su 11am. Ero in ritardo per entrare in città e sono arrivato intorno alle 12:30. Il ragazzo mi ha detto che la mia prenotazione era a 7am anche se ho mostrato la mia email di conferma che ha detto 11am e lui ha detto che non hanno una macchina per me. Non hanno nemmeno poi suggerito che c'era un'impresa accanto a me che andavo lì dopo averla guardata su di me e che ho noleggiato un'auto lì.
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7,2
Punti positivi: Everything was good but they get you with insurance
Punti negativi: Be transparent when reserving cars for cheap then having to pay way more with insurance
recensione fornita da
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7,2
Punti negativi: I was suppose to drop off the car at 6 AM..I had a flight to catch at 7:10 AM.. The office clerks did not show up until 6:15 AM ...If it wasn"t for the person that patrols the property at night...that received the car who is not his duty and took me to the airport...I would have missed the flight.
recensione fornita da
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7,2
Punti positivi: Tutto era buono ma vi hanno ottenuto con assicurazione
Punti negativi: Essere trasparenti quando si prenota le auto a buon mercato poi dover pagare di più con l'assicurazione
recensione fornita da
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2,0
Punti negativi: I had a reservation at 11am. I was late getting into town and arrived around 12:30. The guy told me that my reservation was at 7am even though I showed my confirmation email that said 11am and he said they didn’t have a car for me. They didn’t even then suggest that there was an enterprise next door I walked there after looking it up myself and rented a car there instead.
recensione fornita da
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2,0
Punti positivi: Una basura, fui y me han dicho que no tenían carro para mi, me arruinó las vacaciones, traté de llamar a kayak pero solo maquinas me atendieron
Punti negativi: Nada, una basura todo desde k a y a k hasta álamo, nunca usen este buscador, me ha hecho la reserva y fui al local y ls mujer se rio en mi cara y k a y a k ni solución
recensione fornita da
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3,6
Punti positivi: Car was comfortable and in good condition, but customer service was terrible. Reservation was canceled prior to arrival, but no update was ever sent to us. Once we arrived, the agent "accommodated" us by providing another vehicle. For a 2 day rental, total ended up at $300. Our original rental was supposed to be around $36 (including insurance). Agent told us it was due to insurance and a larger vehicle, but once we took a closer look at the invoice, we realized we we were being overcharged with a number of fees.
Punti negativi: More communication with customer prior to rental (in cases where rental has been canceled) and better customer service at time of rental
recensione fornita da
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2,0
Punti positivi: Nothing, they were rude ando told me they gave mu car to someone else
recensione fornita da
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4,0
Punti positivi: The cost was reasonable
Punti negativi: Old car with over 66,000 miles on the clock, covered in dents and scratches, every single panel. Breaks needed doing, not sure if this car would be road worthy in the UK
recensione fornita da
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2,0
Couldn't rent it out
Punti positivi: Nothing
Punti negativi: Upon making the reservation with Kayak, I received an email which stated that if am 21 but younger than 25 additional rental fees would apply because I am under 25 (this implied that I would be able to rent the car with additional fees included). But when I went to rent out the car at the Alamo car rental in Tijuana, they said I needed to be 23 or older and did not let me rent out a car. This ruined my entire trip! Your policies need to be standard across international borders. This was total bullshit.
recensione fornita da
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2,0
worst service ever
Punti negativi: At arrival Alamo would not rent the vehicle because we have the new chase visa credit card with the chip on the front of the card and the credit card number on the back. They refused to take it as well as would not take visa debit. Offered nothing to help. I had to go next door to budget and rent a car that cost more than double of what I had researved with Alamo. I even called the main office for Alamo they said did not understand why they couldnt use either credit card but was up to the them what they would accept. Main office offered no help as well.
recensione fornita da
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2,0
Punti negativi: Ho prenotato su 11am. Ero in ritardo per entrare in città e sono arrivato intorno alle 12:30. Il ragazzo mi ha detto che la mia prenotazione era a 7am anche se ho mostrato la mia email di conferma che ha detto 11am e lui ha detto che non hanno una macchina per me. Non hanno nemmeno poi suggerito che c'era un'impresa accanto a me che andavo lì dopo averla guardata su di me e che ho noleggiato un'auto lì.
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