Auto a noleggio economiche a Madison

Mediocre customer service.

Punti positivi: Fortunately the line to pick up your car wasn't too long. I was able to check in and pick up my keys in five minutes.

Punti negativi: The front desk Attendant wasn't very friendly and didn't seem to want to take the time to explain my options without

Punti positivi: Convenient location in airport

Punti negativi: I was not given the car I had been promised. The agent tried to upsell (by $9 per day) to give me a comparable car (full size). Both agents (pick-up and drop-off) told me that they knew it was misleading but that they didn't have any control over what corporate does. The agent asked me if i wanted a GPS. I said "sure," and she had me sign for it, but didn't tell me they were charging me almost $12 per day to use it (literally highway robbery!). They said they would e-mail me my receipt but it has been more than 24 hours and nothing has come.

Punti negativi: Only had SUVs available. Not what we reserved b

Terrible customer service

Punti positivi: Friendly but slow counter service.

Punti negativi: Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.

Punti negativi: Was not a ware I had to pick up off site...cost me too much time on a business trip.

Punti negativi: Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seat

Punti negativi: Non era una ware ho dovuto ritirare fuori posto...mi costi troppo tempo per un viaggio di lavoro.

Punti positivi: Customer service representative was helpful.

Punti negativi: I reserved a full-sized car (which was categorized as an Impala or similar) would not comfortably fit a car seat in the back seat. I was forced to upgrade in order to have a car that worked. Won't be reserving a car through Budget again.

Had to wait

Punti positivi: The person at the counter was friendly.

Punti negativi: After leaving the rental counter to pick up car, we had to wait about 25 minutes for our car to be prepped. There were no other customers and the staff was moving at a snails pace. We asked three times what was taking so long and were told the car needed to be cleaned, vacuumed and gas up. Why they need so much time and why they would wait until a car was rented to do these things is ridiculous.

Madison budget car

Punti positivi: Staff was courteous

Punti negativi: I didn't like that they upsold us on a different vehicle. The total cost was $400more total.

It never happened

Punti negativi: I wasn't able to rent the car. The guy at the counter said that a credit card was required, and I only have a debit card. I hate credit cards. What's the point of paying for something twice? Despite the fact that I have over $1000 in my checking account, and about $3500 in savings, I can't use a debit card to rent a car? **** that ****.

Enterprise ...they won't pick you up!!!

Punti positivi: Contrary to their much hyped slogan, they refuse to pick you up!!! Had to pay 12.00 for taxi for half mile ride from airport to this site. They refuse to pick you up at airport. We offered to walk across the street for pick up because they won't do airport pick up. No problem then pick us up at deli across the street. Nope they refused. Why? It's not the airport. No reason. Total bs.

Punti positivi: Convenient location. Service was good at desk. Didn't hassle me about extras.

Punti negativi: Didn't have the car I reserved. Upgraded to mid-SUV. Was not cleaned nor did it have a full tank of gas.

Robbery

Punti positivi: Nothing

Punti negativi: I paid kayak for the hertz rental. When i arrived at my destination, they would NOT rent me a vehicle. I will not ever use Kayak or Hertz ever again.

Poor customer service.

Punti positivi: The car was fine, but see negatives...

Punti negativi: Horrible service and will never here rent again. Phone customer service was the bottom of the bucket, and they charge an extra day if you bring the car back 1-minute after 5:30pm. Ridiculous and unprofessional.

Poor Service

Punti negativi: Drop the car off at 6:30 AM. There was no empty spaces to put the car into, there was nobody at the counter or at the return area.

unacceptable!

Punti positivi: nothing

Punti negativi: I had booked my car and paid for it in advance of my trip. When i arrived at the counter I was told I needed a credit card ot 2 forms of ID if I was using a debit card. When I went on the site it said additional id may be required but did not specify what. They would not let me take the car and then said I would be refunded. I am now 12 days out from then and still no refund. I will never use Hertz again

When we got to hertz in Madison they said there was no cars!!!!!

Punti positivi: Nothing

Punti negativi: They were unapologetic that despite a confirmed booking there were no cars!!!! How can you book a car and they tell you on arrival no cars!!! They offered no solution no customer service. We were stranded with a baby, luggage and 4 adults. The worker seemed more interested in drinking Gatorade than anything else. What a ridiculous way to run a business.