Autonoleggi Liberia

DO NOT USE ACE!!!!

Punti positivi: Nothing

Punti negativi: I reserved an automatic SUV a week in advance. When I got there they told me they only have manual pickup tucks and told me I was SOL, had no other options and my only choice was take that at the same rate or cancel my reservation. We cancelled and went to Enterprise. Do yourself a favor and avoid at all cost!

No Car on Christmas Day - November Reservation

Punti positivi: Disappointed with ACE Car Rental- need to recover $25 deposit and $45 Allianz car rental insurance.

Punti negativi: On Christmas Day our flight was delayed so I called the ACE car rental in Liberia, Costa Rica to confirm my reservation and to state that our arrival time would be two hours later. The agent immediately stated that there were no more cars available. I advised the agent that I had a reservation and provided him the confirmation number. He put me on hold and came back to advise me that my car was given away. I told him that he had 4-5 hours before I arrived and that hopefully he could find me a car. When I arrived at Liberia airport in Costa Rica, I again called ACE car rental and told them hat I had a reservation and needed a pickup. I provided the agent my confirmation number and he put me on hold which eventually was hung up. I called again and another agent told me that there were no cars available. I told him that I had made this reservation in November and asked how could I have no car available when the reservation was made in advance. He advised me that he was sorry but that there also 5 other customers with the same problem. I asked him when a car would be available and said not until the new year. He said if I wanted a car I could go to the airport car rental counter and get a car with another company. This reservation was booked through KAYAK in November at a great rate of $10.40 per day and when I went to the car rental counter in LIR the best rate I could get was $110 per day or $550 for a 5 day rental. Being a single mom traveling with 3 sons I did not want to spend that much money at the beginning of our vacation for a car rental so instead I used a taxi to get to our location of Playas del Coco. This was the first time I booked with KAYAK and was totally disappointed. ACE car rental had the lowest rate but did not provide any service. It seemed to me that having no cars available at ACE car rental in LIR was a common problem and that no one really cared as they probably had rented the car out at a much higher rate. If I was KAYAK I would drop them as a client as ACE car rental could really care less if their customers had cars or not.

Punti positivi: We were cheted and refused to take the car. We would like to file a complane regarding this company and the way we were treated. Please provide us with the information to whom the complane should go. I can be reached by my email believeitsonya@yahoo.com. Thank you for your assistance in this matter. Lev

Punti negativi: Nothing

NOT ABLE TO FIND ACE SO HAD TO FIND ANOTHER RENTAL

Punti negativi: When I got to the airport I asked for ACE and no one knew anything about it or where it was. So, I had to rent elsewhere. I am still not sure it even exists there! It is a terrible way to arrive in a country where I am completely by myself and do not speak the language, although many people did speak English there.

NON UTILIZZARE ACE!!!!

Punti positivi: Niente

Punti negativi: Ho prenotato un SUV automatico una settimana in anticipo. Quando sono arrivato mi hanno detto che hanno solo rubinetti di ritiro manuale e mi ha detto che ero Sol, non aveva altre opzioni e la mia unica scelta è stato prendere che alla stessa tariffa o annullare la mia prenotazione. Abbiamo annullato e siamo andati a Enterprise. Fatevi un favore ed evitate a tutti i costi!