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3,2
Waste of time at the location
Punti positivi: Waited for almost an hour while one person served the person in front of me (there were only two of us) and then the other person did paperwork .. We were on holidays and wanted to get going.. Very frustrating
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2,0
Office was understaffed with a queue of at least 12 people.
Punti negativi: My wait in queue was over 1 hour. Car was smaller than requested.
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3,2
Disappointed
Punti positivi: The location of the parking garage.
Punti negativi: The only directions we were given was what garage to go to and to "leave the keys in the box." When we arrived to the garage after hours, we were told to go to the 10th floor. There were no Hertz signs ANYWHERE. we walked around the 10th floor for 15 minutes looking in every corner for a drop box. We finally walked all the way down to the 1st floor to find out that the Hertz office was outside on the 1st floor. Our entire drop off process was approximately 40 minutes when it should have been 5. There needs to be signs posted to show people where to go and what to do.
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9,6
Punti positivi: Pick up in la spezia was easy.
Punti negativi: Drop off in Roma termini was slightly confusing.
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2,0
Il personale in ufficio era carente, c'era una coda di almeno 12 persone.
Punti negativi: La mia attesa in coda è durata più di 1 ora. L'auto era più piccola di quanto richiesto.
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9,6
Punti positivi: Il prelevamento a la spezia è stato facile.
Punti negativi: La riconsegna presso il terminal a Roma è stato un po' confuso.
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9,6
Punti positivi: Pick up in la spezia was easy.
Punti negativi: Drop off in Roma termini was slightly confusing.
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9,6
Punti positivi: Il prelevamento a la spezia è stato facile.
Punti negativi: La riconsegna presso il terminal a Roma è stato un po' confuso.
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3,2
Waste of time at the location
Punti positivi: Waited for almost an hour while one person served the person in front of me (there were only two of us) and then the other person did paperwork .. We were on holidays and wanted to get going.. Very frustrating
recensione fornita da
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2,0
Office was understaffed with a queue of at least 12 people.
Punti negativi: My wait in queue was over 1 hour. Car was smaller than requested.
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3,2
Disappointed
Punti positivi: The location of the parking garage.
Punti negativi: The only directions we were given was what garage to go to and to "leave the keys in the box." When we arrived to the garage after hours, we were told to go to the 10th floor. There were no Hertz signs ANYWHERE. we walked around the 10th floor for 15 minutes looking in every corner for a drop box. We finally walked all the way down to the 1st floor to find out that the Hertz office was outside on the 1st floor. Our entire drop off process was approximately 40 minutes when it should have been 5. There needs to be signs posted to show people where to go and what to do.
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2,0
Il personale in ufficio era carente, c'era una coda di almeno 12 persone.
Punti negativi: La mia attesa in coda è durata più di 1 ora. L'auto era più piccola di quanto richiesto.
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