Recensioni recenti
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- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Nice car,
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10,0
Punti positivi: the ease of getting the car
Punti negativi: it was all good.
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9,2
Punti positivi: Friendly pickup staff person
Punti negativi: Not having unlimited mileage....promotion was gor 100 free miles....made me conscious of putting too many miles on the vehicle instead of enjoying the journey.
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2,0
Punti negativi: Cancelled immediately after booking, when I found out about the small print (charging 36 cents per mile... but, although I cancelled early, I was still charged the full amount!!!
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10,0
Punti positivi: Very easy pick up and drop off, car was very clean and in good condition. Overall exceeded my expectations.
Punti negativi: The rental lot was difficult to access.
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8,0
Punti positivi: "Gordon" checked us in and we found him to be pleasant / willing to answer any questions that we had. When I got to the car I noticed a rather large "ding" in the front door, passenger side, which was not noted on the initial paperwork. I brought the ding to Gordon's attention and took a photo. Without any fanfare Gordon noted the damage on our paperwork. Gordon also said he would be available during our rental period should any other needs or concerns arise. His attitude was very much appreciated! :)
Punti negativi: We did not like our experience when we returned the vehicle. The lady just had an attitude that shouted "I don't care!" No greeting.. just, "Picking up or dropping off?" No smile.. no "How was the car?" Just, "Got the keys? Want your paperwork?" So we handed in the mileage / gas tank level and were on our way.
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10,0
Punti positivi: Fast, courteous service. Friendly staff. Wonderful clean car.
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2,0
No car available
Punti negativi: No one was at the counter when we arrived. Waited 20 minutes for clerk to show up. ( she was outside walking) When she arrived there was no apology for us waiting. She then informs us they didn't even have the class of vehicle we had reserved (a large SUV) but they MIGHT get one back the following evening. We had to cancel our entire trip loosing $$$. Will not be reserving a car here again. We were charged a $10 by Alamo fee but did get the rest of money back.
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9,2
Dropoff
Punti positivi: Fast on the road at pickup.
Punti negativi: Drop off lot is a long way from the counter where you check out
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10,0
Alamo isn't always great, but it is in Helena
Punti positivi: Friendly Nice ride Ice scraper included Price as expected
Punti negativi: The rental parking lot needs more signage
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10,0
Wonderful customer service in Helena
Punti positivi: The SUV we rented was clean and in great condition. Also, we had a family issue which prevented us from returning the car to Helena, we were flying out of Bozeman. I called Bozeman Alamo and they we're going to charge me $800 to change. I called Helena and they were sweet, wonderful and worked with me! Excellent customer service!!!!
Punti negativi: That the person in Bozeman had no interest in helping me and only wanted to charge me $800 for a change that was less then 20miles away!!!
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10,0
Surprise upgrade
Punti positivi: I booked a compact vehicle because of price and was pleasantly surprised when I went to the lot to pick it up and a SUV was sitting in the designated slot. Made for an incredibly comfortable long road trip.
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10,0
Punti positivi: Nice car,
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10,0
Punti positivi: the ease of getting the car
Punti negativi: it was all good.
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9,2
Punti positivi: Friendly pickup staff person
Punti negativi: Not having unlimited mileage....promotion was gor 100 free miles....made me conscious of putting too many miles on the vehicle instead of enjoying the journey.
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10,0
Punti positivi: Very easy pick up and drop off, car was very clean and in good condition. Overall exceeded my expectations.
Punti negativi: The rental lot was difficult to access.
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10,0
Punti positivi: Fast, courteous service. Friendly staff. Wonderful clean car.
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9,2
Dropoff
Punti positivi: Fast on the road at pickup.
Punti negativi: Drop off lot is a long way from the counter where you check out
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10,0
Alamo isn't always great, but it is in Helena
Punti positivi: Friendly Nice ride Ice scraper included Price as expected
Punti negativi: The rental parking lot needs more signage
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10,0
Wonderful customer service in Helena
Punti positivi: The SUV we rented was clean and in great condition. Also, we had a family issue which prevented us from returning the car to Helena, we were flying out of Bozeman. I called Bozeman Alamo and they we're going to charge me $800 to change. I called Helena and they were sweet, wonderful and worked with me! Excellent customer service!!!!
Punti negativi: That the person in Bozeman had no interest in helping me and only wanted to charge me $800 for a change that was less then 20miles away!!!
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10,0
Surprise upgrade
Punti positivi: I booked a compact vehicle because of price and was pleasantly surprised when I went to the lot to pick it up and a SUV was sitting in the designated slot. Made for an incredibly comfortable long road trip.
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2,0
Punti negativi: Cancelled immediately after booking, when I found out about the small print (charging 36 cents per mile... but, although I cancelled early, I was still charged the full amount!!!
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2,0
No car available
Punti negativi: No one was at the counter when we arrived. Waited 20 minutes for clerk to show up. ( she was outside walking) When she arrived there was no apology for us waiting. She then informs us they didn't even have the class of vehicle we had reserved (a large SUV) but they MIGHT get one back the following evening. We had to cancel our entire trip loosing $$$. Will not be reserving a car here again. We were charged a $10 by Alamo fee but did get the rest of money back.
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