Autonoleggi Gerusalemme

Poor Service All Around

Punti positivi: Nothing

Punti negativi: Showed up at time listed on reservation. After I signed for car I was directed to sit and wait the car. During the time I was sitting an obvious local Jewish patron showed up and signed for his car. He did not have to wait as his car showed up almost immediately, was clean and brought to the street in front of the office. I was ultimately directed to pick up the car that was ready for me in the garage. Went down to the garage to get the car and it just begun to clean it. Even after cleaning the car was quite dirty. Additionally, there were scratches and dings all over it that were not visible in a dark garage. Not a good experience. Returning the car was a similar experience; rude workers at Ben Gurion airport. Shuttle driver made no attempt to help load our eight bags onto the shuttle as we were traveling with the family, including my 78-year-old mother-in-law

Poor service overall

Punti negativi: Could not reach the Avis Call Center to modify my reservation and change the return location. Avis locations are not up to date on the internet. (i.e. Herzlya still shows a location when you google Avis Rent a Car Herzlya). Mileage of the car was high. Car was not clean at pickup. VAT has been charged to me !!!!

Horrible and Kayak is misleading or Avis is a scam

Punti positivi: I showed up Ans they did not have the same rsvp as I had on my confirming email from kayak.

Punti negativi: This is a scam, kayak advertising a price and car class and you show up and it’s completely different.

Unclean car

Punti negativi: The car was very dirty inside and out. When I raised this with the attendant at the end I barely got a response. Very disappointing.

Service Not Fulfilled

Punti negativi: The Avis, Jerusalem Branch sent an automated reminder and a confirmed text for the above agreement: car pick up for the following day, 9th March at 12pm-13th March 4pm. My wife and I arrived in good time to pick up the arranged car at the above address in Jerusalem. The office was closed, there was no one to help, nor a notice on the door to say why it was closed. > After the wait, we phoned the office number and got recorded messages in Hebrew and English to say refer to the Website. On the website there wasn’t any appropriate or useful information for us. We decided that we would try and pick up a car from Avis at Ben Guiron Airport, Tel Aviv as we needed to get a car for Tel Aviv. We took a taxi costing us 300Sheckles. Also wasting half a day and causing us stress in a city we were not familiar with. > On arrival at Avis, Ben Guiron Airport, they were kind enough to provide us with a car for 5 days booking. This cost us $195 for renting. (Rental Agreement: 972-3-9773200, Document Number; 613841771). > I would like you to look into this matter and let me know what the outcome is going to be. > Yours sincerely, > Mr Magan Singodia

Change of price

Punti negativi: They told me a price and when y dropp off the car, they carged me an additional fee. In the pickup they especified all the charges and then at dropp off they charged me more for dropping off in different place. I book it this way through kayak and it was not respected.