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5,2
Unfairly charged us for a defective tire--AVOID
Punti positivi: Nice people, decent car.
Punti negativi: The left front tire had less than 2000 miles on it, and when it bulged out, they charged us for that defect. UNFAIR! AVOID
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9,2
suv
Punti positivi: We got a good car and were very happy with it.
Punti negativi: When we brought the car back to the air port we did not see the person at the gate of the parking place so we took a ticket for parking and had to pay for it.
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4,4
To long and bad shock-absorber!
Punti positivi: The girl at the office then we did the drop off was nice and friendly.
Punti negativi: If i book a car to pick it up at 12.00 its not ok that i must wait for almost two hours before i get it. And when the driver comes with the car, he is still eating his take-away lunch. In other words he tought he had time to pick up food on the way and keep me waiting. The shock-absorbers was almost out. So the comfort in the car wasint that good. No central locking(!?).
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5,6
Bad availability and service
Punti positivi: The car itself was fine.
Punti negativi: We rentes a car for the following day through Kayak to come there and Find that the car we rented was not available. We said that it was weird that we were able to rent a car if it is not available but they said its in the terms that you need to book 48 hours ahead. We thought it was very strange that these are the terms and we could still make the booking. If it is not possible to make a booking one day before, it should be very easy to set up the system so it doenat allow you to make this booking. Anyway, they dis have cars available but wouldnt give it dor the same price. They said a small car would be available the Next day and now we could rent the car that was four times as expensive. We did. The Next day we came back to find out that the small car again wasnt available. Again they didnt give us the bigger car, however they did give us a discount for the big car and since we needed a car that is what we did. However it has cost us about 400 dollar more.
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3,6
Switch and bait
Punti positivi: I stopped by the day before my rental to ensure they had the car on hold. They said that they would have one of three cars and I told them which one I wanted (the cheaper mini version). When I went to pick up the car, the had a more expensive model available. My rate was originally $92 but with the different car, increased to $385. I called Budget and they couldn't do anything. The girl at the desk gave me a local rate, so paid $195. Not happy at all.
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2,0
Never got my car
Punti positivi: Nothing
Punti negativi: When I showed up at their office they said they had no cars available for several days. They said come back next week and offered nothing in the way of service to find me a car. Worst customer service ever!
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5,2
Unfairly charged us for a defective tire--AVOID
Punti positivi: Nice people, decent car.
Punti negativi: The left front tire had less than 2000 miles on it, and when it bulged out, they charged us for that defect. UNFAIR! AVOID
recensione fornita da
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4,4
To long and bad shock-absorber!
Punti positivi: The girl at the office then we did the drop off was nice and friendly.
Punti negativi: If i book a car to pick it up at 12.00 its not ok that i must wait for almost two hours before i get it. And when the driver comes with the car, he is still eating his take-away lunch. In other words he tought he had time to pick up food on the way and keep me waiting. The shock-absorbers was almost out. So the comfort in the car wasint that good. No central locking(!?).
recensione fornita da
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5,6
Bad availability and service
Punti positivi: The car itself was fine.
Punti negativi: We rentes a car for the following day through Kayak to come there and Find that the car we rented was not available. We said that it was weird that we were able to rent a car if it is not available but they said its in the terms that you need to book 48 hours ahead. We thought it was very strange that these are the terms and we could still make the booking. If it is not possible to make a booking one day before, it should be very easy to set up the system so it doenat allow you to make this booking. Anyway, they dis have cars available but wouldnt give it dor the same price. They said a small car would be available the Next day and now we could rent the car that was four times as expensive. We did. The Next day we came back to find out that the small car again wasnt available. Again they didnt give us the bigger car, however they did give us a discount for the big car and since we needed a car that is what we did. However it has cost us about 400 dollar more.
recensione fornita da
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3,6
Switch and bait
Punti positivi: I stopped by the day before my rental to ensure they had the car on hold. They said that they would have one of three cars and I told them which one I wanted (the cheaper mini version). When I went to pick up the car, the had a more expensive model available. My rate was originally $92 but with the different car, increased to $385. I called Budget and they couldn't do anything. The girl at the desk gave me a local rate, so paid $195. Not happy at all.
recensione fornita da
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2,0
Never got my car
Punti positivi: Nothing
Punti negativi: When I showed up at their office they said they had no cars available for several days. They said come back next week and offered nothing in the way of service to find me a car. Worst customer service ever!
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