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2,0
there was no car available when we arrived.....got stuck in texas
Punti negativi: got to enterprise , there were no cars available....got stuck in texas ….had to stay another night and buy a very expensive one way flight home....talked to enterprise customer service and they said that's what we get for using places like Kayak, priceline etc.... enterprise is worthless the operator alex for enterprise was unable to do anything....complete waste of time and money...
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10,0
Punti positivi: They stayed past closing for us! Great help, and very friendly.
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6,0
Punti negativi: Agent said he would make adjustment for gas tank that was not full, but there was no reduction in our fee.
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3,6
Don't book on Kayak
Punti negativi: I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.
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8,4
Different drop off than pick up
Punti positivi: The car was clean and sufficient for our needs
Punti negativi: It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.
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10,0
Punti positivi: The car was reasonable on fuel
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2,0
Unhappy that at&t bill wasn't accepted
Punti positivi: The enterprise employee was very helpful and accommodating, and the prices were ideal
Punti negativi: All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise. #1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end. #2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable #3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name. Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!
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6,8
No washer fluid + reservoir with hole!
Punti positivi: It's a good, roomy small car.
Punti negativi: The worse thing was it was impossible to wash the wipers while driving! Upon discovering there was no washer liquid in the reservoir, we attempted to fill it and it just ran out onto the ground. I hope this gets fixed, and on this particular car the marks of where wide take had been put on the 3 passenger doors should be removed alsao.
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2,0
unacceptable
Punti negativi: Enterprise would not accept our debit card. They did not honor the insurance policy that we purchased on Kayak. We had to go to another rental agency, that treated us fairly, accepted our card, and mase every effort to make our trip peasant. I would no recommend Enterprise to any one.
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2,0
Horrible service
Punti negativi: They cancelled my rental last minute because of shortage of vehicles until they received some from the airport which would be four hours later. When I called the airport where they had vehicles they wanted to triple the offer price.
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10,0
Punti positivi: It was perfect. Nothing more to say.
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4,8
Poor customer service
Punti positivi: Price
Punti negativi: 5 min after turning in car 1 day early flight cancelled. Paid for 2 days used one. Mgr would not honor second day. Terrible experience. Won't be back.
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8,4
Different drop off than pick up
Punti positivi: The car was clean and sufficient for our needs
Punti negativi: It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.
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6,8
No washer fluid + reservoir with hole!
Punti positivi: It's a good, roomy small car.
Punti negativi: The worse thing was it was impossible to wash the wipers while driving! Upon discovering there was no washer liquid in the reservoir, we attempted to fill it and it just ran out onto the ground. I hope this gets fixed, and on this particular car the marks of where wide take had been put on the 3 passenger doors should be removed alsao.
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2,0
there was no car available when we arrived.....got stuck in texas
Punti negativi: got to enterprise , there were no cars available....got stuck in texas ….had to stay another night and buy a very expensive one way flight home....talked to enterprise customer service and they said that's what we get for using places like Kayak, priceline etc.... enterprise is worthless the operator alex for enterprise was unable to do anything....complete waste of time and money...
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6,0
Punti negativi: Agent said he would make adjustment for gas tank that was not full, but there was no reduction in our fee.
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3,6
Don't book on Kayak
Punti negativi: I booked a economy car and Kayak told me it would be around $56 per day. I arrived at Enterprise after my flight at 11:30 p.m. and was told the only car left was a Dodge Durango and I was charged $150 for not even 24 hours. I would have been stranded without getting as I needed to get to Amarillo to Santa Fe by morning. The guy in front of me faced the same issue and had to take another SUV. So, don't book on Kayak because what they promise you is false.
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2,0
Unhappy that at&t bill wasn't accepted
Punti positivi: The enterprise employee was very helpful and accommodating, and the prices were ideal
Punti negativi: All the proof we were told to bring was excessive, and then when we brought it, three loopholes that weren't mentioned made it impossible to rent from entetprise. #1 our bill wasn't Suddenlink or a necessity and it was the only one up to date on late fees. So we were unapproved in the end. #2 one family member was paying and one was driving. So we both had to prove liability of course and the fact that we live in the same house with the same proof of residence wasn't acceptable #3 the fact that a twenty one year old was paying while a 50 year old was driving tacked on a $40 fee because the car was in the twenty one year olds name. Too many loopholes and too difficult to become approved, then if that's possible too much red tape and nickle and dime-ing being tacked on at the last minute. But great customer service and respect!
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2,0
unacceptable
Punti negativi: Enterprise would not accept our debit card. They did not honor the insurance policy that we purchased on Kayak. We had to go to another rental agency, that treated us fairly, accepted our card, and mase every effort to make our trip peasant. I would no recommend Enterprise to any one.
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2,0
Horrible service
Punti negativi: They cancelled my rental last minute because of shortage of vehicles until they received some from the airport which would be four hours later. When I called the airport where they had vehicles they wanted to triple the offer price.
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4,8
Poor customer service
Punti positivi: Price
Punti negativi: 5 min after turning in car 1 day early flight cancelled. Paid for 2 days used one. Mgr would not honor second day. Terrible experience. Won't be back.
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