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9,0
Punti positivi: The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill.
Punti negativi: It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.
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8,0
The restaurant is expensive. You have to go to the restaurant to get ice for your room. There is no map of the hotel except for emergency exit info. I did not find any literature about restaurants or tourist attractions in the area in my room.
Punti negativi: Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.
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