Hotel a San Antonio

Punti negativi: I was not not notified by phone before my arrival although they already knew my room was overbooked! They waited for me to arrive with my parents and toddler at 11 pm to tell me there hotel was full and my room had been overbooked. I was pissed, they sent me to another hotel 20min away.

Punti positivi: We loved the location, just a block from the RiverWalk. The staff were wonderful. The shower in the room was amazing! The pool was the high-light of the trip!

Punti negativi: Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.

Punti positivi: Hotel had large rooms very clean. Staff was very helpful and friendly

Punti positivi: The staff was great. Food was good. Great location

Punti negativi: The hotel in under renovation and it didn't look as nice as it have looked. I realize is an older hotel and it's good that they are renovating. Just wished I was there after renovations were completed. I was not aware of construction when I booked.

Punti positivi: We loved the hotel. It was very beautiful and clean. Even tho they were renovating we didn't hear a thing. The staff was magnificent and always helpful. We will be staying there again. Only if we get a room with a view of the park. Lol

Punti positivi: Location was great and the staff that was working was excellent

Punti negativi: This was not up to Wyndham standards. Was still under construction which was not indicated on the site. Restaurant was temporary and staffing almost non- existent . Things were old and not updated in the rooms.

Punti positivi: The only thing we did like was the fact that it might be haunted.

Punti negativi: I have pictures if globs of hair in the drain and strands if hair on the sink faucet and floor.

Punti positivi: Location

Punti negativi: Staff was very unhelpful and place was really dirty and loud besides the room because it was under construction.

Punti positivi: Friendly staff, excellent sized rooms, convenience of location to major city attractiions, quick response to issues.

Punti negativi: Shame about the construction, but that is a fact of life re hotel lifecycle.

Punti positivi: location is great, staff was friendly

Punti negativi: hotel is under renovation. any and all pictures you find on line are completely inaccurate or downright deceptive. even the official website shows a hotel that does not look anything like this one. rooms have no soundproofing so you hear EVERYTHING. bathrooms look institutional, ceiling tiles hanging out of the hallway ceilings, etc.... the place is a mess, loud and not very pleasant to stay at. only saving grace was we didn't spend much time in the room.

Punti positivi: The location. Within walking distance to the Riverwalk and The Alamo. Also many fine restaurants located nearby. Also, the staff was very friendly and accomodating.

Punti negativi: The hotel is in the process of a big time renovation. There was a slight inconvenience at times because of construction dust and noise and elevator shutdowns.

Punti positivi: Close to Riverwalk, Alamo. Good breakfast, Service Despite rebuilding activities a good stay is possible. Compensated by excellent free lunch for two

Punti negativi: Warm water shower not on temperature.

Punti positivi: Everything would have bee nice if there were cameras or guards or some sort of protection at night.

Punti negativi: I had my truck stolen at the property and they didn't have any cameras. Apparently, there was a guard at night but maybe he was sleeping or something. No one saw anything. The truck as just suddenly there. The hotel is tucked away in a little corner and I guess is frequented by carnappers. The staff was polite but basically was just given a "that sucks, sorry." I had to ask the La Quinta across the street if they had cameras and they did but, unfortunately, nothing that was pointed at the TownePlace property. I wish I didn't have to have to ask another hotel to maybe see the parking lot. I feel like the hotel should have done something more to be helpful or SOMETHING. Sure, you've got a lot of signs out saying park at your own risk but if you can't ensure my property isn't safe while I stay at your hotel then I will definitely not stay here again.

Punti positivi: The Location is excellent. Loved the ambiance very family oriented. Very safe and we loved it so much.

Punti negativi: I did not appreciate an employee being rude. Also they can improve with a thorough cleaning of the room.

Punti positivi: It was a clean, bright, and had friendly staff. I walked in and was in awe. I will be back !!!

Punti positivi: Great location. Beautiful hotel

Punti positivi: Staff extremely friendly service great location great

Punti positivi: Rooms clean. Easy access to riverwalk. All employees helpful and friendly

Punti negativi: Nothing

Punti positivi: Location was wonderful, room was clean

Punti negativi: Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.

Punti positivi: The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future.

Punti negativi: My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.

Punti positivi: Convenient to Alamo & other attractions! Easy entry!

Punti positivi: Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful.

Punti negativi: Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.

Punti positivi: The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city.

Punti negativi: Construction on the second floor during the day.

Punti positivi: Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you.

Punti negativi: sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted. shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected. really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.

Punti positivi: Hotel was clean, the staff was friendly, exclusive access to the Alamo and Riverwalk

Punti positivi: Room was nice and orderly. Friendly staff.

Punti negativi: Couldn't get the room cool enough. Didn't sleep very well due to the room not being cool enough. Very humid.

Punti positivi: Front desk staff were exceptional as were housekeepingfolks as we travelled through the hotel.

Punti positivi: If you are a Marriotts reward customer you will be treated much worse then you are normally a custom too because you used Expedia or kayak. Book direct get treated nicely

Punti positivi: The hotel was clean and the majority of the staff, especially the valets and manager, were very nice.

Punti negativi: There was some confusion about on-site parking, which costs an additional $21.00. The man at the front desk was not helpful at all and offered to cancel my reservation with no guarantee of a refund. When I asked to speak with the manager, the replied that he was the on-duty supervisor. I again asked to speak with the manager and he rolled his eyes while walking away to fetch her. Now, I was in no way being rude to this young man and I even explained that my issue was not with him; it was with the parking issue. It was pointless to stay at this hotel and pay an additional $21 for parking if I could stay at a much nicer hotel with a better location for the same total price. He was incredibly rude and unhelpful. The manager, "Patricia", was very polite, helpful and nice.

Punti positivi: Staff very friendly.

Punti negativi: Air conditioning was very noisy.

Punti negativi: Homeless person walked into hotel and asked me for money and food. The front desk was not late I. Catching the person walk in and follow present customers staying in the hotel

Punti positivi: The location, the staff, the great breakfast, and comfy room

Punti negativi: Nothing

Punti negativi: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

Punti positivi: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Punti negativi: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

Punti positivi: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Punti positivi: Location was great

Punti negativi: Kind of dark interior needs brightening.

Punti positivi: The staff and the place are great !

Punti positivi: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Punti negativi: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Punti positivi: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Punti positivi: Bed was comfortable

Punti negativi: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.

Punti positivi: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Punti negativi: We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!

Punti positivi: We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.

Punti positivi: Staff was great, rooms were great, location was great! You are right next to the interstate, but if you're staying at an airport location thats to be expected. Close to the airport and easy access to everything :)

Punti positivi: Everything was exceptional.

Punti positivi: Nice hotel in all the aspects, worth the money.

Punti positivi: The staff was great. The rooms were clean. Even when house keeping forgot to clean our room twice, they sent someone over immediately to clean it up. The breakfast attendants were super friendly, especially Rudy.

Punti negativi: The breakfast could use better variety of fruit and swich the sausage with ham once in a while. The pool was so cold, I thought icebergs were forming.

Punti positivi: Location

Punti negativi: Bathroom was filthy, the food in the restaurant was terrible

Punti positivi: -

Punti negativi: At $230 a night it was a below average hotel.

Punti positivi: The hotel was close to market square but was a rather long walk to the Alamo area. The hotel had very comfortable beds and were clean. The breakfast was a plus as well. I would recommend this hotel if, you don't mind the walk to the Alamo area. I would stay again!!!!!

Punti positivi: The room was nice and breakfast had a variety of different things

Punti positivi: The breakfast was great. The room was spacious and the pull out couch was more comfortable than I thought it would be.

Punti negativi: The walls were VERY thin. I could hear the ice machine from 4 rooms away. The suite had a door that closed off the bedroom from the sitting room which was nice EXCEPT for the fact the air conditioner was in the bedroom and the sitting room quickly became warm.

Punti positivi: I liked the room and all the space it provided. I enjoyed the breakfast and the cinnamon rolls and the friendly staff and cleaning crew.

Punti negativi: There was a stain on our bedsheet. The elevator took at least 3 minutes to get to its destination and the pool was murky. Although it was clean the chlorine and people caused it to be murky maybe more cleanings throughout the day.

Punti positivi: The room was larger than expected with a living room area as well as the bedroom and bathroom. The decor was beautiful and the room was comfortable.

Punti negativi: The elevator was slow and a little rickety

Punti negativi: The room was VERY noisy....construction on the building across the street started at 7:00 am and there was awful truck noise in the alley behind the hotel -- also started very early in the morning. The ambient streetnoise, traffic etc. drunk spring breakers was not too bad. Breakfast was horrible.....food was terrible (even the "Cherrios" or what ever they were, was disgusting),the pre-made "egg sandwiches were horrible and the crowds were awful. Really people have you never eaten a waffle before?! Great screw-ups at the waffle machine causing huge delays even if you weren't in line for waffles.. Coffee was good ! and I liked that it was available 24hrs/day. The folks at the front desk were wonderful as was the cleaner and the valet parkers. Parking fees were exorbitant. The picture of the room on my "reservation confirmation" looked NOTHING like the room I was assigned to. The room I was assigned to at first was incorrect. I was given a king when I had reserved two queens however they immediately rectified that issue; still looked nothing like the confirmation.....

Punti positivi: Staff was super helpful and friendly

Punti positivi: everything was great i didn't have any problems what so ever, the staff is very friendly, and the location was perfect for anything andeverything downtown, the cleaning service was excellent, when we came back from an outing the room was always cleaned, and fresh towels on a daily basis

Punti negativi: Breakfast was good but small space for dozens of people. Had to sneak in, get food, and bring food back to room to eat. Found 2 dead roaches in room. My car was rear ended at night "hit and run". It was a great way to end a vacation with a call to my insurance company.

Punti positivi: La camera era bella e la colazione aveva una varietà di cose diverse

Punti positivi: La colazione era ottima. La camera era spaziosa e il divano letto era molto più confortevole di come pensavo che sarebbe stato.

Punti negativi: Le pareti erano molto sottili. Ho potuto sentire la macchina del ghiaccio da 4 camere lontano. La suite aveva una porta chiusa e la camera da letto dal salotto che era bello TRANNE per il fatto che il condizionatore d'aria era in camera da letto e il salotto è diventato rapidamente caldo.

Punti positivi: Mi è piaciuta la camera e tutto lo spazio. Ho apprezzato la colazione e i panini alla cannella e il personale cordiale e la pulizia dell'equipaggio.

Punti negativi: C'era una macchia sulle lenzuola. L'ascensore era almeno 3 minuti per raggiungere la sua destinazione e la piscina era torbida. Benché fosse pulita il cloro e persone causato per essere torbida forse scontistica gestendone durante tutto il giorno.