Sands Regency Casino Hotel

One Night Stay

Punti positivi: The old school feel of the casino felt like you just took a trip back to the 90s. The water pressure in the shower was extraordinary.

Punti negativi: Stayed in a room next to the elevator and every time the elevator moved, it sounded like someone was pounding on the ceiling with a hammer

Just old nasty and smokey, don't know how they got 3 stars

Punti positivi: Restaurant downstairs old fashioned and good

Punti negativi: Everything thing else

Beware the requirement of security deposit

Punti positivi: Location

Punti negativi: Require $75 security deposit, but the staff refused to give me a written statement to say that I have been cleared with security deposit when I was checking out. What happens if I did not break or steal anything inside the room when I check out but was charged such expenses later on my credit card as security deposit? I then have no proof to defend myself again such charge. The check out staff, Mr. Vince P did not really know the meaning of "customer service".

Punti negativi: I did not like the fact that i was charged a 13 dollar charge for the resort fee even I was already charge that when I booked the room and also that I had to put a 75 dollar deposit down. Plus when i got my receipt it was confusing and for some reason they're charging me the 13 dollar fee again and i'm only getting 49 dollars back. We did no damage to the room and stay for one night. Will definitely not be staying there away.

Trains, tractor trailers & hot rods OH MY

Punti positivi: Room was sizable, nice view of city & surrounding snow capped mountains. On property food selection is handy with Starbucks onsite. Easy access & free parking. Front desk supervisor helpful.

Punti negativi: If you are looking for a quiet accommodation this is NOT it! Property is wedged between freeway and railroad tracks. Yes, trains run 24x7! Walls are paper thin,with ongoing foot traffic in hallways all night. However, the lack of internet service is inexcusable. Hotel management blocks unpaid access and for the upgrade you may enjoy literally hours of offshore technical support. I left at 11pm on my second night to find more appropriate ambiance and the business service that should be a top priority for any modern facility. Smoking permitted on first/lobby floor leaves a bad impression for the health conscious.

Horrible customer service

Punti negativi: We arrived with confirmed reservations and they did not honor the rate we were given. (They overbooked and decided they didn't want to deal with anybody who had a good rate.) I have stayed at the Sands dozens of times in the past, but I think there is no new ownership and new management. I will never stay there again until there's a change in ownership. It has been a subpar hotel for many years, but the discount rates made it OK. It's no longer OK. Now it's just a subpar hotel with lurching elevators, second great restaurants, and horrible customer service.