Hotel: Lower East Side, New York

Punti positivi: Large room, central location fo East Lower-End

Punti positivi: The staff was very nice

Punti negativi: The room was a little small and the windows did not open so felt claustrophobic

Punti positivi: HANDS DOWN one of the BEST hotels in NYC - not only a great location in the lower east side - can easily walk to SoHo, east & west village and a street back from Orchard St (great cafes/bars) but very modern & clean (looks like the pictures) with extremely friendly staff. We were also fortunate enough to be upgraded to the most amazing suite (7th floor) which included a whole floor to ourselves and a little balcony area out the back. After staying in other New York accomodation this is definitely one of very limited places where you not only have a view but you don’t hear your neighbours / feel like your living on top of 100s of other people. Will definitely stay here next time in NYC - can’t recommend enough!

Punti negativi: Nothing - this place was amazing

Punti positivi: Everything was great, personal was very friendly, beautiful and comfortable rooms.

Punti positivi: Sago Hotel offers great boutique style accommodation. Room was beautiful and minimalist and very clean. Staff were laid back and helpful but not pushy. Will stay again when I am next in NYC

Punti negativi: Rooms are small so it was difficult to open and store a suitcase, especially with more than one person

Punti positivi: Poco

Punti negativi: La porta del bagno, scorrevole, non chiudeva. Ambienti poco illuminati

Punti positivi: The linens, waterfowl pillows and duvet were some of the finest linens I have experienced the world over. Fantastic bed and mattress and i would highly recommend for a fabulous sleep.

Punti negativi: I was so looking forward to the experience of a small boutique hotel on the L.E.S and it living up to it's amazing reviews. However, as a hotelier myself saddened on several notes. - Communication was poor and had no response to previous attempts via two different email options well in advance. - Customer service was automated, lacked any emotion or form or personality. - Access to the supposed rooftop was only via the concierge pressing the lift button which is not viable if they are mid check in. - Rooftop is actually only a small weatherbeaten deck at the rear edge of the hotel - Room was small which i am fine with but this should be best advertised as single person on business suite. - Badly lit room and bathroom and had a TV hanging 20cm+ of the wall in a jumble of cables which meant every time you walked around the bed you had to lean to avoid it banging into it. - The bathroom door did not close properly and would only slide halfway across. Shower door was wedged closed and tough to open. - Tiles and grout were dirty with mildew - Shower floor was wooden japanese style slats which are nice to stand on but unhygienic for a commercial space. - Minimal luggage storage for twin suite and had to pop my suitcase in the dark corridor behind the door. - Water was not included and charged at a stupendous rate. Rarely do I ever make such a strong review but compared to the previous reviews Sago had received it was such an underwhelming experience overall and spending over $500nzd for a special occasion it did not live up to expectation. I hope others do enjoy their stay and this feedback can be taken constructively to fix the broken items and create and experience to be proud of offering.

Punti positivi: Location, staff, comfort, clean aesthetic

Punti negativi: Lighting in rooms were dark, could use a long mirror. Minor things

Punti positivi: + very modern interior and cool atmosphere + absolute clean + amazing rooftop-terrace + welcoming staff/ esp Matthew was the best + room upgrade

Punti positivi: Staff piacevole e pulizia ottima

Punti negativi: Porta del bagno non si chiudeva bene

Punti positivi: Bed was amazing, wonderful location, the staff was super friendly. Great rooftop terrace with view of the city. Couldn’t have asked for more

Punti positivi: loveeee the location so much. its only take 7-10min by walk to SOHO. and subway station very close (takes 5-7min i think) and there so many coolest places to eat :-) the hotel so stylist one more, love the rooftop so much.. they have beautiful view, we could smoking without worried, great weather) we got upgrade room, the staff is so very bery nice (so informative, helpfull)

Punti negativi: i dont have

Punti positivi: Tutto era perfetto

Punti positivi: Le camere sono grandi e il personale è molto cordiale e ha reso il soggiorno molto piacevole. La posizione è ottima quando si fa qualcosa nel LES e nelle aree adiacenti.

Punti negativi: La colazione continentale era inclusa nel prezzo, il che era ottimo. Sarebbe stato meglio se avessimo potuto applicare il rapporto qualità/prezzo a una colazione all'americana quando lo si desidera.

Punti positivi: Le camere erano decenti.

Punti negativi: Piuttosto rumoroso di notte. Porte che sbattevano dalle camere adiacenti. C'era il rumore proveniente dalle persone a piedi nella camera sopra di noi. C'era un sacco di rumore proveniente dall'esterno.

Punti positivi: Great value for money. Location, staff, decor, shower. Everything

Punti positivi: Beautiful room, we stayed in a corner Studio which had a breathtaking view. The beds were super comfortable and the staff very nice. The breakfast is excellent, served downstairs in the Cafe which has an amazing ambience.

Punti negativi: The room, appliances, and facilities seemed a bit dated and worn, however this did not impair the overall experience. Really a great hotel that I can only recommend.

Punti positivi: The bed The service The bathroom

Punti negativi: The coffee

Punti positivi: Breakfast was good, lots of healthy options on the menu. Pretty restaurant and it is never full.

Punti negativi: The waitress was a bit short with us for wanting to sit where we wanted, as the restaurant was empty we did not see what the issue was sitting 2 seats over.

Punti positivi: location is great, staff super nice

Punti negativi: the interior is kind of run down

Punti positivi: Overall our stay was pleasant. Great Location! Close to good cafes and eateries, Shops, Williamsburg bridge, Wholefoods etc and a short 5 minute walk to the Subway. The room was big enough, we booked the double queen room which was perfect for our week long stay. The Hotel was clean, and it was lovely to come back to fresh towels, clean room and a turndown service in the evening with fresh cookies!

Punti negativi: I think the photos looked better online, I also asked for a room with a view as we paid a premium price but unfortunately our view couldn't of been worse staring into a building wall opposite us... we didn't even want to use the balcony. The bathroom we saw online had a view/window...but ours had no window and was so dark that we could hardly see anything! the lighting in the room wasn't great either / was very dim. Also, I asked twice for a kettle to make a cup of tea but they never delivered this / the room was not equipped with one.

Punti positivi: La camera molto pulita e spaziosa. Letti molto comodi. Vista meravigliosa.

Punti negativi: Migliorerei l’illuminazione soprattutto in bagno.

Punti positivi: Location is great for hipsters

Punti negativi: No coffee maker kettle promised me early checkin for my daughter birthday then wouldn’t let her check in and it was prepaid I was arriving later. No long mirrors promised to move us then said no room has long mirrors promised kettle then said no kettle super gross stains on sheets promised to change didn’t change til I asked 3x Wanted to charge for later check out no fan in bathrooms very dim lighting for putting on make up. ( mother daughter) small but adequate gym.

Punti positivi: We stayed for a total of 4 nights. Firstly, the complimentary wine upon checking in was a pleasant surprise. The room was spacious, bed and bath robe was so comfy (especially the robes!!!) The aesthetics of the room were simple but classy, to our delight. In the subsequent days after our room had been cleaned we received complimentary fresh cookies, and one of the days our toilet had a drainage issue which they resolved instantly. The staff were all really pleasant and helpful, which was definitely an added bonus. The area around the hotel has many fantastic cafes and dessert places, and the location was relatively quiet and safe as well. Definitely recommend staying here!

Punti negativi: The walls are a little thin so on some days we could hear our noisier neighbours..

Punti positivi: Vista

Punti negativi: Purtroppo la camera non era perfettamente pulita e la posizione non eccezionale nonostante sia vicino alla metro. Purtroppo il quartiere la penalizza

Punti positivi: The location was close to public transport that was fabulous. Restaurants and shopping - terrific also Staff pleasant

Punti negativi: A few things were not working when we arrived but no one there to take fix so we lost a night.

Punti positivi: Camera molto grande x essere a ny molto pulita

Punti negativi: Colazione veramente deludente

Punti positivi: Ottima posizione, comfort, staff molto premuroso e gentile.

Punti negativi: Le dimensioni dei letti in camere doppie non sono abbastanza doppi.

Punti positivi: Yes very comfortable bed

Punti positivi: Great location for our stay while visiting.

Punti positivi: Ottima accoglienza, personale gentile e disponibile, location comoda a mezzi pubblici Lo consiglio.

Punti positivi: Location and clean room.

Punti negativi: We used glasses and little plates from the room. Put them on a tray beside the little garbage in room since we used them and they were dirty but they never picked it up for cleaning. I then called front desk to explained, he said someone will come immediately. They did but we then left the room. When we came back the front desk saw us and said here you go, they gave me the tray with the washed plates and glasses for me to bring back up to the room. 4 star hotel should not do that.

Punti positivi: The Location is very good, is in the middle of two cultures.

Punti negativi: The staff is very nice, but they don't have info for excursion to another city

Punti positivi: The Allen hotel was a wonderful stay for a great value. Located in China town near many cool stores and restaurants. The room was cleaned and restocked with water, tea, and bathroom supplies daily. Overall it was a great value and super comfortable stay.

Punti positivi: Recently renovated, quite area , front desk staff very polite.

Punti negativi: Cleaning not done to standard, when complained manager was just boasting on how long he has been in NYC. Room very very small.

Punti positivi: The hotel was conveniently located, clean and safe.

Punti negativi: Our television would randomly turn off after about ten minutes and would have to be turned back on. Never could figure out the reason. Beds were small.

Punti positivi: Very friendly staff.

Punti negativi: Rooms small.

Punti positivi: Floor to ceiling windows on both sides provided great light and views. So happy not to be looking at AC compressors for a change! Loved the wood floors!

Punti negativi: In room coffee selection was average

Punti positivi: Il manager e il suo staff sono stati gentili e disponibili a risolvere ogni nostra esigenza. Molto pulito. La struttura é moderna e arredata con gusto.

Punti positivi: Great location, great staff, comfortable place for short stays.

Punti positivi: I panorami sono mozzafiato. La posizione è comoda ed è vicino a ristoranti e negozi fantastici. Ci si sente a New York.

Punti negativi: Difficile trovare la reception (al 14° piano).

Punti positivi: Amazing! One of the best hotel experiences I have had. The staff were all incredible, was exceptionally clean and amazing location. Would come back for sure! Thank you for such a wonderful time.

Punti negativi: Nothing.

Punti positivi: Loved the decor and the view and openness of lobby area

Punti negativi: Bed and pillows were not comfortable- hard and lumpy

Punti positivi: Struttura recente, buona pulizia, camera con vista molto bella. Linee metro a meno di 5 minuti a piedi. Buoni locali per il cibo nelle vicinanze.

Punti negativi: È suonato per errore l’allarme anti-incendio per due giorni di fila...ed erano le 7 di mattina : risveglio non proprio eccellente! Senza questo inconveniente avrei dato un volto più alto al comfort complessivo. Abbastanza rumoroso il bar/locale posto al 14-esimo piano (noi alloggiavamo al 19-esimo).

Punti positivi: Nice hotel in excellent condition. Close to Subway.

Punti negativi: Neighborhood was so so kind of rundown.

Punti positivi: Great views.

Punti negativi: Room could have been a little bigger.

Punti positivi: Comfy bed

Punti negativi: No Bathtub, weird shower- either rainfall or handheld which i didn't really like. ugly decor

Punti positivi: The staff are friendly and very accommodating. The security is optimal and ensuring that the correct guest are staying in the hotel.

Punti negativi: It's hard NOT to like about this hotel. It is in a great location in Manhattan. The cleaners is a little bit expensive but that's ok.

Punti positivi: Fantastic location in lower East Side. Subway stations very close. Lots of sights nearby & easy to travel to. Lovely modern hotel with nice pool on rooftop. Most staff were super friendly & helpful.

Punti negativi: Some poolside bar staff served non residents first, tended to ignore families.

Punti positivi: Location was top notch.

Punti negativi: Hotel room door was hard to open and scraped along the ground. We had to be doubly sure it locked every time we left.

Punti positivi: The bed and pillows!

Punti positivi: Loved the location. Thought concierge and reception staff impeccably wonderful. BUT I think you need to get the pool staff as well as the staff that does drink/food at pool realise its their job to look after the PAYING customers and to not be rude

Punti negativi: As per above

Punti negativi: The elevator could have worked. It was shut down for at several hours on my 3rd day there. The fire alarm went off at about 6:45 a.m. on another morning and we had to evacuate the building. The staff was less than blase about it. They added a $300 "incidental fee" to my room charge upon check in "just in case of extra charges" during my stay. I don't want to be charged BEFORE I purchase something - but I understand the corporate use of funds trick. Nice job. The seating around the pool was pitifully small - as was the pool. I could see the hotel across the street was a much nicer set up and I would have preferred to have stayed there! The bar scene in "Mr. Purple" is apparently a big draw and it was MOBBED at night. WAY too loud and hot and crowded with desperate people. I don't need a damned painted cow and mediocre pop art in the lobby to justify a price hike for a "trendy" hotel - I just need good service and a nice room at a reasonable price. I know NYC is expensive - I just expected more value for my money in the LES. I stayed at one a few years ago and the value has diminished in the intervening years. I have stayed at many hotels al over the world and this chain is definitely among the worst in terms of value. I will not be staying with the gimmicky Hotel Indigo chain again.