Broadway Hotel And Hostel

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The staff are not professional so far, they will open your door even they knocked the room. The ask you question like interrogating you. They work while taking with their cellphone at the same time, like texting on wtsapp! They will give you temper if you complaint something that they think are not acceptable, like the bed size of my first room and second room are different ! Yet I still have to paid for the same price. I am fine, but could you please don’t judge me like I was lying? Lady please work as professional instead of debating with me at the front desk. Such a shame. Please do not expect that this hotel looks how the website shown. first I would like to talk about the elevator, the design is a little creepy yet is too small. It is small and makes me feel embarrassing to carry 4 luggages inside all at once. Talking about the room, the cleanliness are fair yet different have different level of cleanliness. The carpet of first night sucks, it is dirty it is itchy and makes me allergy. The lighting was horrible, it feels like I was in a haunted house for a night long. The next day the staff try to force me to move to another room and I was like no because I got too much stuff and I don’t think I can move all the things down by myself. I tried to try to discuss my situation to them and the staff literally give attitude on me which is not professional. Overall there are rude, impolite , irrespecutful or I can say careless. I have guests to meet me and the guy from the reception asked me like interrogating me and even judge my friend by asking which room i was in. I am like wt??! Also, At the last day I have book a shuttle bus services to JFK airport and they literally helped me to change the time that I reserve like two hours earlier. I’ve paid the reservation fee which is non refundable but then I didn’t make to the airport by the shuttle bus instead I have to take an Uber which charges me like $130. I have been used booking.com over 5 years.

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In the room I got there was a drain pipe that got hot avery time, It was horrible

Upon entering our room, I noticed an insect moving in the bed sheets and luckily I caught it on camera. I was told by the staff that the manager couldn’t be reached until Monday and that they didn’t have the same room type available so they put us in a 1 bed share bathroom bedroom (when I paid for a 2 bed and private bathroom bedroom). I was told that I may or may not be refunded for my money (even though I was giving something of less value). We took the offer because it was late at night, and we couldn’t find any other hotel but I couldn’t sleep last night because of how freaked out I was because of the lack of cleaning. I am not sure if this bug was a bed bug (inspectors need to inspect the room). I was traveling with my mother and no accommodation was given to even fit a second bed in the bedroom and we had to use a common bathroom. Wouldn’t recommend!!! We have emailed the manager and we’re hoping to hear back about a refund. I’m attaching a picture of the bug. They even tried to tell me it was only a “fly” when the video I took you could clearly see that it wasn’t a fly. It was a bug.

There were insects crawling in the bedsheets