The Westin Denver Downtown

Did not have breakfast

The check-in process needs to be modernized similar to the efficient process of checking in the car. We waited in line an unacceptable amount of time waiting to get checked-in. Your reception people BS and banter on about superfluous things and should be trained to concentrate on getting people checked in. Questions about the area, good restaurants, etc.etc., should be referred to an information official. When we finally got checked-in at 3:45 we were told our room wasn't ready ... and ended up having to wait an hour. We had requested an early check-in ... totally unacceptable ??????

Great location in downtown Denver. The rooms are absolutely gorgeous.

Our first time to Denver, was impressed. The location of Westin was in among several things to do.

We road the RTD train to Union Station, we walked to Westin. About 7 blocks.

I always love the staff. They welcome me as a friend. I also love the views and location. It can’t be beat for accessing all the activities in downtown Denver.

The overnight parking is expensive $35 per night minimum and when front desk was asked about alternatives none were provided. Otherwise the hotel stay was lovely and well worth the price.

We chose the Westin for the pool. We were supposed the check in at 4p, but they weren’t able to get us into our room until nearly 6p. That was only after I went to the counter at 530p & demanded a room. They offered us a downgraded room that was ready immediately & when I declined, they were able to get us into a room that we paid for. We had evening plans, so the pool was out. We could have stayed in a comparable hotel with no pool for less money. Very disappointed.