The Joule

Punti positivi: Staff extremely professional and friendly

Punti negativi: Was put in a room the size of a shoe box, but had that changed with no hassle!

I would've paid more for the royal treatment

Punti positivi: Everything was indefinably perfect. This was my first experience with a four star hotel, and I walked in with high expectations. They met and exceeded every single one. The environment is luxurious, the staff is very friendly and very accommodating. We were given a ride to our concert venue free of charge, and when no drivers were available to pick us up, the concierge did so himself (Daniel's a great guy). The cocktails in the lobby bar were unique and tasty. The store across from the lobby bar (an art book store) stocks some great additions to any coffee table. And our purchase was transported up to our room with a little note from the concierge: "Enjoy your staycation." We had only told him once that we weren't from out of town, but he remembered. We felt like royalty from check-in to check-out. I highly highly recommend this hotel to anyone staying in Dallas.

Punti negativi: Shower didn't have hot water. We didn't alert the staff because we found out too close to check-out. I imagine, with the quality of customer service we experienced, they would have been up really quickly to fix it.

Punti positivi: The staff is amazing.

Punti negativi: CBD restaurant wait for food was wayyyy too long

Punti positivi: Great corner room with downtown scene. Restaurants and bar on site are top-notch.

Punti negativi: Pricey, but worth it. Room layout was a little weird (had to walk through bathroom to get to bed)