Hotel a Città del Messico

Punti positivi: Hotel fantastico. Macchina ben oliata. Molto pulito e ben tenuto. I giardini di Central incredibilmente ben curati

Punti negativi: Niente! Forse la piscina più grande...

Punti positivi: Il servizio era eccellente. Quando abbiamo fatto un commento su un servizio, hanno immediatamente provveduto. Si comportano sempre bene.

Punti positivi: the staff was amazing, we were welcomed with champagne and truffles and asked if we would like our room upgraded. We had to wait for the room to be ready so they comped us lunch. Amazing customer service and beyond friendly and helpful staff. It was also a great value. Couldn't be happier with our stay!

Punti positivi: Great location next to Chapultepec park. Beautiful courtyard hosting the restaurant and bar. Definitely recommend the 50 Mils bar for fantastic cocktails. Rooms are spacious and comfortable

Punti negativi: Rooms do feel dated but still incredibly classic

Punti positivi: Beautiful scenic property. Good food and restaurants onsite. Attentive and polite staff. Would stay there again in a heartbeat.

Punti positivi: The bar, coffee shop and outdoor seating areas were very pleasant and a great place to spend time

Punti negativi: The check in process was disappointing. We arrived at the hotel around 4 pm in the afternoon and a few of our rooms did not get ready until well past 5 pm.

Punti positivi: la città è molto viva culturalmente, ben diversa dalla visione macchiettistica del Messico che viene narrata in Italia

Punti negativi: qualche cortesia in più dello staff (ci avevano promesso la stessa stanza di ritorno da Oaxaca, non trovata)

Punti positivi: Everything

Punti negativi: It’s a bit corporate, but who cares.

Punti positivi: Everything.

Punti negativi: It’s a bit corporate feeling.

Punti positivi: Excellent staff and location, easily the best option in Mexico City.

Punti positivi: Very nice hotel with colonial style environment, super service from all employees. -

Punti positivi: The bed was perfection

Punti negativi: Rooms were a little outdated

Punti positivi: Nice lobby and grounds, spacious room, great shower, very comfortable bed and quiet.

Punti positivi: La pulizia e il servizio ottimi

Punti negativi: Troppi eventi che hanno disturbato il soggiorno.

Punti positivi: Ottimo affare con colazione a buffet e caffè 24 / 7 con cibo e bevande analcoliche inclusi nella tariffa della camera! La camera era tranquilla e il servizio eccellente.

Punti negativi: La camera era piccola e la posizione a volte era una sfida per il traffico.

Punti positivi: Il personale era molto gentile e sempre pronto ad aiutare. In ottima posizione.

Punti positivi: La colazione eccellente

Punti negativi: La posizione così così e mi è toccata una camera microscopica, la tv ha pochi canali e quelli esteri di vedono male

Punti positivi: That there were stores and restaurants near by

Punti positivi: We arrived at 4.30am to a very nice greeting from reception. The location of the hotel was excellent, 2 minutes from the main walking street and 10 minutes from the National Palace and surrounded by restaurants. The room had a cute little balcony overlooking the ground floor seating/reception area and whilst being compact the room was spacious enough for us to get around in. Breakfasts were good but the bonus of 24 hour F&B from the hotel cafe was what made this hotel stand out from others for value for money. The staff were very attentive and helpful and we would definitely recommend a stay there.

Punti negativi: Nothing

Punti positivi: Accoglienza colazione camera tutto perfetto siamo arrivate sul tardi la sera ci hanno offerto un tamarindo e delle brioches perché non avevamo cenato ottima posizione per visitare i siti di interesse e anche per lo shopping

Punti negativi: Il prezzo del taxi per l aeroporto gli hotel del centro dovrebbero coordinarsi per avere dei prezzi piu o meno simili nell hotel dove sono stata precedentemente comunque stessa settimana stessa zona costava decisamente meno

Punti positivi: Everything, absolutely! The staff was very friendly from the moment we got off the taxi to the point we departed. The staff at the door noticed us looking around for the hotel sign and he figured out we were the guest, so he went up to get our luggage and stopped the traffic to let us cross the street safely. The lady at the front desk accommended our early arrival and had our room ready in the morning which was a nice surprise for us. The 24 hour cafe was very good with decent choices of drinks and food. We in fact used it for a lunch and a dinner due to our schedule. Though the hotel is by a busy street (but very safe), the room is away from street and quiet. It's clean and nice size. The breakfast has a lot of choices too. So overall we had great time and really had no complaints.

Punti negativi: Really cannot think of anything. Perhaps a very tiny one: we had a double queen beds room, and one bed is near the vent, so when AC is on, it blows to that bed and is a little noisy. We shut it down during sleep and were totally fine with room temperature.

Punti positivi: Excellent location,good service

Punti positivi: Posizione centrale vicina a Zocalo, disponibilità e gentilezza dello staff

Punti negativi: Niente

Punti positivi: The staff were super helpful. The room was excellent and large, breakfast was delicious and the location was handy to everything. I really like that it's a Mexican owned Hotel, as far as I know.

Punti negativi: There was nothing bad about our visit

Punti positivi: The location is great. The staff was really helpful. Excellent breakfast.

Punti positivi: I loved everything:)

Punti positivi: A beautifully designed hotel, comfortable beds & central location. 24hr cafe onsite too. A very enjoyable stay

Punti positivi: Staff was very courteous and helpful. Breakfast was outstanding. Very accomodating. Room was spacious , clean and comfortable.

Punti negativi: Lighting in room needs work. Desk lamp might help.

Punti positivi: Ancient colonial style building, good for photos.

Punti negativi: Old facilities. The neighborhood is too crowded. Location is central but with low end shops. Can’t find good restaurants.

Punti positivi: Receptionists ad porters welcoming and helpful. Chief Concierge José Luis very helpful and professional. Breakfast waiter Daniel highly efficient and professional. He remembered what we drank and anticipated it every morning. Great building with great decor, public areas and bedroom. Positive experience at La Terraza restaurant on the top floor. Great view of Zocalo. Courteous waiters.

Punti positivi: Location history architecture Tiffany ceiling roof terrace wonderful reception team.

Punti negativi: Cafe and bar need a new look

Punti positivi: Posizione sullo Zocalo struttura bellissima personale perfetto

Punti positivi: The public spaces, the location, the friendly service.

Punti negativi: Smaller-than-average size of the rooms, tasteless breakfast.

Punti positivi: The breakfast is pretty amazing. There are so many cooked dishes and lots of fresh fruit. The building is amazing with its Tiffany glass ceiling. The staff is extremely helpful and very gracious. The location is perfect - a stone's throw, literally, from the zocalo. A wonderful hotel.

Punti negativi: The internet could have been a bit better. The signal should ideally be strong enough to watch a film.

Punti positivi: Bellissimo hotel storico nel cuore di Zocalo. Il personale è estremamente cortese ed il rapporto qualità prezzo è eccellete. La posizione è perfetta sia per chi viaggia per lavoro che per vacanza. Altamente consigliato.

Punti positivi: Great hotel in front of Zocalo.Best location to visit Centro Historico .The Hotel has character and a great view of Zocalo. Good breakfast.

Punti negativi: Could improved the available cable channels.

Punti positivi: Gorgeous historic building with the best location in Mexico City. The rooms are beautiful and comfortable with a great view of the zocalo and presidential palace. The food is awesome.

Punti positivi: Breakfast was very good,.!!.. view excelent!..

Punti negativi: I think that the parking should be included

Punti positivi: 1.Centric, historic, close to every thing in centro historical; 2.Welcome Mexican sparkling; 3. Staffs are helpful 4. The room is really big

Punti negativi: The hotel smells old, from the carpet, I guess, some people may don’t mind it.

Punti positivi: The staff go out of their way to help you. We had the concierge book theatre tickets, restaurant reservations and even arrange for shipping a large item home for us. Everyone was so helpful. The balcony bar overlooking the Zocalo square is a great spot for people watching with a tasty marguerita and guacamole. The lobby is beautiful and sets off the lovely Tiffany glass ceiling above. A charming feel of old Mexico!

Punti positivi: the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great

Punti negativi: The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.

Punti positivi: The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant.

Punti negativi: The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.

Punti positivi: The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful.

Punti negativi: The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.

Punti positivi: Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.

Punti negativi: The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.

Punti positivi: Posizione molto comoda

Punti positivi: L'hotel è accogliente, ben situato e con stanze spaziose e pulite. Lo staff è stato di grande aiuto quando la vendetta di Montezuma sembrava avere la meglio.

Punti negativi: Alcune sere faceva un filo fresco in stanza e non siamo riusciti ad alzare la temperatura. Il ragazzo che lavorava di notte era meno attento a risolvere i problemi che abbiamo avuto di quanto non lo fossero il resto dei suoi colleghi

Punti positivi: This is a nice small hotel in a nice neighborhood. My room was large and very modern. The TV had a few English language stations. Bed super comfortable. Decent restaurant onsite.

Punti negativi: I didn't have water most of the night and the staff appeared to know that the water wasn't working when I checked in. Also, my room faced a very noisy street and I was awaken several times during the night by horns honking and people partying six floors below.

Punti positivi: Beautiful, well equipped room, great central location and very helpful friendly staff who went out of their way to assist us. Great price for what we got! Would recommend to anyone wishing to visit Mexico City.

Punti negativi: N/A

Punti positivi: Best personalized service in any Hotel in Mexico City. Breakfast and food in the restaurant is superb Rooms are HUGE.... don´t miss going to ISAAYA

Punti positivi: Grande stanza, molto tranquilla. Personale gentilissimo

Punti positivi: Isaaya is a small boutique hotel with lovely, spacious and comfortable rooms. Decor is modern and elegant. Staff is helpful, kind and friendly. I felt welcome and at home from the moment I stepped in the hotel. Every corner of the hotel is very clean and well kept and I need to commend the nice cleaning ladies I met every morning. Reception staff always very helpful and concierges Dave and Annette extremely kind and helpful. I loved the restaurant not always crowded, but the staff working there always ready for a friendly meal suggestion, food too was very nice. I loved my stay at Isaaya and I loved Colonia Napoles, very well located, nice shopping centres near by in a quiet residential area. There is a small gym and a lovely terrace . If I return to Mexico City I will make sure to stay again at this hotel.

Punti negativi: You should have an electricty adapter just in case a client needs one!

Punti negativi: la camera era fredda. inoltre avevo richiesto espressamente una camera silenziosa e mi hanno dato una camera rumorosa fronte strada.

Punti positivi: The staff was very helpful and the room was very nice!

Punti negativi: There were no facecloth

Punti positivi: Very clean. Lovely room. Great welcome. Choice of 3 types of pillows.

Punti negativi: Toilet in the room could do with more privacy.

Punti positivi: Francisco at the restaurant was the only saving grace!

Punti negativi: Staff at the reception!

Punti positivi: There is an Apple TV available in the room. Plenty of courtesy water. Courtesy fruits in the corridor. The WTC is around the corner. Good amount of restaurants and shops close by.

Punti negativi: The floor in the bathroom and in the room is very slippery - and cold. The shower room door did not close fully. A considerable amount of water wets the floor outside. Add this to the slippery floor and you get a very inconvenient situation.

Punti positivi: La loro osfatalità, il servizio clienti eccellente, la colazione deliziosa, la mia camera era fantastica vista panoramica sulla Zócalo.

Punti negativi: N/D

Punti positivi: Personale cordiale e ottima posizione Super.

Punti negativi: Ha bisogno di più insonorizzazione delle mura, si possono sentire i vicini e le conversazioni.

Punti positivi: Posizione fantastica nel cuore di CDMX. Servizio eccellente. Il personale professionale e piacevole lavorare duro per rendere il vostro soggiorno piacevole. Incantevole hotel boutique.

Punti positivi: L'hotel si trova in una posizione fantastica. Il personale è stato ottimo.

Punti negativi: Le camere sono piccole.

Punti positivi: L'hotel è un gioiello. L'hotel è in posizione centrale, molto pulito e il personale è fantastico. Erano cordiali e ci hanno aiutato a girare la città. Non appena si cammina in essi vi fanno sentire accolti. Vi salutano con un sorriso e un bicchiere di autentica horchata o giamaica. Adoralo!! Il servizio serale per gli ospiti ci fornisce suggerimenti per escursioni, di cui abbiamo approfittato.

Punti negativi: Il ristorante a buffet era un po' troppo caro. Offre una vista fantastica, quindi è quello che si paga principalmente.

Punti positivi: Le camere dello Zocalo Central sono ben arredate e ben tenute. Il personale è incredibilmente disponibile e cordiale, e il bar sul tetto offre una vista incredibile della cattedrale nazionale e della piazza centrale sottostante. A scopo turistico, non si può battere la posizione, che è a pochi passi dalla cattedrale, Palacio Nacional, e il sito archeologico della città.

Punti positivi: La posizione meravigliosa.

Punti negativi: Niente

Punti positivi: An amazingly beautiful hotel, in the best place to see the historical center of the city, extremely comfortable (excellent linen, comfortable beds, etc.), a lush breakfast on a terrace with a view of the central/old square/cathedral, and a policy in which all is included; breakfast, free water bottles and apples as much as you want when you want, a small cafeteria that serves salads, sandwiches and drinks (except alcoholic) for free (yes, completely for free) 24/7 in the lobby, friendly staff. This was my second time at the hotel and I simply loved, loved, loved it.

Punti positivi: The attention to detail at Zocalo is amazing. The staff was very caring and personable. Oscar was amazing!

Punti positivi: Breakfast was great all the time

Punti negativi: Coffee was a little warm....... some waiters offered coffee from the machine.....that was nice.

Punti positivi: Good location. Very nice interior design. Perfect restaurant on top floor with the direct view on main City square.

Punti negativi: Poor breakfast

Punti negativi: Less air freshner spray in the main lobby. It was difficilt to breath!

Punti positivi: Excellent location, extremely cordial and helpful staff, great restaurant. What else can one expect?

Punti positivi: Everything

Punti positivi: Staff is excellent

Punti negativi: The use of air freshener was so extreme it caused irritation to nasal pasages and gave us migraine.

Punti positivi: Stanza molto bella e confortevole, terrazza sullo Zocalo fantastica

Punti negativi: Nulla

Punti positivi: Ottimo albergo in posizione strategica. Colazione buona

Punti positivi: The staff was excellent they were very professional and helpful. The hotel felt very safe and the view was amazing. The room was very comfortable and clean.

Punti negativi: More variety for the breakfast buffet but everything else was great

Punti positivi: Posizione eccellente per visitare il centro della citta Spazi comuni molto curati ed eleganti Terrazza della colazione eccellente Servizio bar caffetteria gratuito super comodo (ottimi panini, frutta fresca, yogurt, frappe, bibite varie... volendo si può fare pranzo e cena senza spendere nulla) Cena in terrazza ottima ma abbastanza cara ( per mex) e porzioni “minimal”

Punti negativi: Camera molto piccola

Punti positivi: The staff was amazing!!!

Punti negativi: Nothing

Punti positivi: The rooms are large with good closet space. Good shower and bathroom area. The staff is very helpful and polite. Every Sunday the big street in front of the hotel closed for cars so people can run, bike and walk with their dogs.

Punti negativi: The room had an odd smell probably from the carpet. On the 2nd day there was a bad smell coming from the vent in the bathroom. Reforma is a busy noisy area, so if you are a light sleeper ear plugs are a must (Hotel did provide a pair).

Punti positivi: Staff is absolutely amazing, above and beyond. Property is lovely, common spaces are lovely, flowers are gorgeous, service is just so friendly and helpful at every moment during your stay. Bar has a great terrace that overlooks the plaza which is fun. Overall it is a really great hotel. Israel the valet was absolutely amazing and made our visit even better with his help and suggestions.

Punti negativi: Rooms are lovely though shower floods the entire bathroom due to placement of rainshower and handheld showerhead. I think they should have better bathroom amenties/toiletries, as opposed to Elemis products, IMHO. But other than that it is truly special.

Punti positivi: Luxury accommodations in the heart of Mexico City.

Punti negativi: Steam shower did not work. Housekeeping did not make up my room.

Punti positivi: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Punti positivi: Location

Punti negativi: Very nosy Because my room was very close to the air-conditioned machines for all the hotel It was very bad situation cannot to sleep any night

Punti positivi: The butler service is v nice, bringing you fresh coffee.

Punti negativi: We forgot the swimming suit in the room and called back right after. They promised to answer right away but not, and next day, they say the clean lady did not see them....... a 5 star hotel ... very disappointed

Punti positivi: Luxurious. Big cozy comfortable rooms. Professional service. Great weekend deals.

Punti negativi: Overall hotel layout fragmented in an office-type building.

Punti positivi: Welcoming staff.

Punti negativi: Routine expectation of tipping at breakfast, which I have not encountered in similar properties before and caused some embarrassment on the first morning, as I had not any cash on me. ‘Tip’ added to concierge bill of 10% of the cost of a day trip organised by concierge, with no prior explanation. Told that ‘guaranteed’ room rate by booking.com in US dollars, was simply an estimation, rather than a firm rate, which is not my understanding. Pool and associated facilities a little disappointing compared with rest of the hotel.

Punti positivi: Spectacular hotel with large rooms, beautifully done and extremely attentive staff. No detail was overlooked. Convenient location. Would definitely return.

Punti positivi: Everything was wonderful the location the staff the food especially the taxi drivers which went out of their way to ensure we had a wonderful time

Punti negativi: Nothing

Punti positivi: Great location, friendly and polite staff.

Punti negativi: price of breakfast

Punti positivi: This is a great property located in Polanco. Members of staff are very friendly and willing to help at a moment's notice. The valet service is quick and efficient. The rooms are clean and the beds comfortable. The breakfast at Xanat is also very good. Without a doubt, this is a top property in CDMX!

Punti negativi: On Sunday morning, there was rather loud music playing from outside, presumably from the Campo Deportivo Militar Marte across the road, which made it difficult to sleep in.

Punti positivi: The hotel location has been perfect for arranging daily trips in Mexico City. The rooms and common areas are nice and relaxing (in particular the quietness of the fireplace in the lobby). The personnel is kind, friendly and very skilled. Additional services such as the pool and the laundry are very efficient. All in all, the perfect hotel experience.

Punti negativi: The only experienced issue has been the air filters in the lobby toilets that weren't very clean.

Punti positivi: location and staff were excellent

Punti negativi: communication with concierge prior to visit.

Punti negativi: Great service! Awesome location

Punti positivi: It had a perfect location and the suite room was ver nice!

Punti negativi: Probably the hallways to the rooms seems little old!

Punti positivi: Service efficient and pleasant at all levels.

Punti negativi: No coffee early in the morning.

Punti positivi: The location is perfect

Punti positivi: la posizione

Punti negativi: parecchio trasandato

Punti positivi: ottima colazione

Punti negativi: al check out ho segnalato gentilmente che si sentivano i rumori di alcuni lavori (martello) che hanno fatto una sera fino anche a mezzanotte. mi hanno risposto che non erano al mio piano. Ho ribadito che però si sentivano chiaramente senza fare alcuna polemica. Mi auguro che in futuro siano più attenti. Per il resto il soggiorno è stato perfetto.

Punti positivi: Staff polite and accommodating

Punti positivi: Great

Punti positivi: Concierge service was helpful and willing to accommodate

Punti negativi: Room was way too warm and with no way to manually adjust the temp food at the mexican/american restaurant was below grade; the arrachera meat was practically plastic and was still charged for it even after being sent back the mini bar was not serviced and dirty dishes where left as is...kleenex dispenser not filled

Punti positivi: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Punti negativi: Across the street a mall and restaurants

Punti positivi: The breakfast buffet was very nice. Good selection. The mall across the street was an added bonus!

Punti negativi: The hot water never got hot.

Punti positivi: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Punti negativi: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Punti positivi: Great location! Great people!

Punti positivi: The staff is very courteous and professional

Punti negativi: Pool closed too early

Punti positivi: location was good. Very little vegetarian and halal options

Punti negativi: very little options for vegetarians and halaal

Punti positivi: Wow, super comfortable room, great views. Very friendly staff, beautiful art and great vibe

Punti positivi: All good.

Punti negativi: Windows open a bit.

Punti positivi: The room was very comfortable. The lounge was very nice with good food and drinks. The waiters couldn't could not have been nicer.

Punti negativi: Nothing.

Punti positivi: Centrally located near the Historic center. Close to metro lines. Next to Alameda park. Plenty of eating choices around. Very nice hotel. Nice gym.

Punti positivi: Nice location and good view

Punti negativi: Staff unfriendly with Chinese and Random charge and poor English

Punti positivi: The breakfast was excellent with an excellent service.

Punti negativi: Some drunk individuals sitting outside the hotel facilities

Punti positivi: The hotel is located near all tourist attractions within walking distance.

Punti negativi: One reason I booked the hotel was for A/C purposes. After coming back to our room we noticed the temperature was set below what we initially set it.

Punti positivi: Outside pool, terrasse, Fitness center, padel court, lobby bar, restaurant on ground floor with excellent mexican cuisine open until after lunch.

Punti positivi: The location was perfect, at a clean and decent part of the city. Felt safe. The staff are courteous and make you feel like you are welcome and valued.

Punti negativi: The pillows were somewhat uncomfortable for me. Also, there was some problems with the bathroom but we told front desk to action.

Punti positivi: Camere pulite, grandi. Il personale era eccellente

Punti positivi: Il personale dell'hotel era fantastico. Sembrava davvero che mi interessassero e mi piaceva quanto ero sicuro e sicuro. L'hotel si trova in una posizione fantastica e mi è davvero piaciuto molto il mio soggiorno.

Punti positivi: Great breakfast Nice clean room Good food options nearby

Punti positivi: Big rooms, great breakfast and restaurants

Punti positivi: I want my points for this stay , how can I suscribe and take all the week points?

Punti positivi: Staff were friendly, helpful, and very professional.

Punti negativi: No.

Punti positivi: Location is perfect, the hotel is great for business travelers and loved the rooms, facilities and service !

Punti negativi: Everything was great !

Punti positivi: Location, comfort, staff

Punti negativi: NA

Punti positivi: Location

Punti negativi: To expensive

Punti negativi: Arredamento un po’ datato, mi aspettavo una struttura più moderna

Punti positivi: It’s a modern architecturally pleasant bldg. colours, textiles and atmosphere were perfect. It was in the centre of Polanco Mexico City - the only location you want to be in. The rooms were also nice, I checked in two of my colleagues, so we had 3 rooms all up. We ate in the hotel two nights and had one breakfast. We had 6 to 7 people at each sitting and the staff went out of their way to accommodate us, and the dinners were very late each night. I used the gym and it was also spacious and well equipped.

Punti negativi: The WiFi died two nights in a row, but they were quick to rectify the situation.

Punti positivi: Nice comfy rooms. Beautiful views from room. Wide bathroom. Comfy clean bed. Nice amenities including pool, sauna and steam bath. Great location.

Punti negativi: A bit pricy.

Punti positivi: Location and confort

Punti positivi: The hotel is wonderful, the location is great, the bakery downstairs wow, staff goes above and beyond

Punti negativi: Z

Punti positivi: The staff was amazing. The breakfast buffet delicious. A little pricey but well worth it. Make sure u go hungry.

Punti negativi: Rooms are small.

Punti positivi: Breakfast was incredible. Fantastic gym. Nice pool and jacuzzis. Great location in town. Near a metro stop. nice view from the executive floor.

Punti negativi: Way overpriced in every way. Poor value for money. Despite having room prices of $200 to $250 dollars per night, they charge you for wifi in your room, which is something that a $10 hotel often has for free.

Punti positivi: Location and gym

Punti negativi: Paid WIFI in the room!

Punti positivi: The service was really good!

Punti negativi: I cannot believe a hotel with this prestige and name could make gusts pay for WiFi. This is unbelievably!!!

Punti positivi: Amazing hotel, the staff was incredible and so so helpful. 10/10

Punti negativi: Our last night there seemed to be some kind of paint job and the smell leaked into our room. Only downside of our stay

Punti positivi: All good except the noise came from the air condition frequently.

Punti negativi: There are some noises came from air condition frequently all night.

Punti positivi: Staff so helpful. Great location. Comfortable and clean. Very pleased.

Punti negativi: The rate I was charged by this hotel was higher than I was initially quoted on Booking.com Also it was much higher than what I could have gotten by reserving directly as a Marriott Rewards member. I would appreciate someone looking into this matter and advise whether I was correctly charged.

Punti negativi: Sorry your service

Punti positivi: BEDS AND PILLOWS COMFY. Bathroom OK

Punti negativi: No Kettle No view TV diabolical WIFI extra Staff over attentive for English people

Punti positivi: Servizio eccellente, ottima posizione, con un centro commerciale direttamente sotto l'hotel. Pulito, e alla moda. Ci tornerei in qualsiasi momento.

Punti negativi: I sedili quadrati del water non erano molto comodi per me.

Punti positivi: Everything ... we will be back for sure

Punti positivi: Spacious, good location and all the right facilities

Punti positivi: Everything was good...

Punti positivi: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Punti negativi: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Punti positivi: Lovely and practical room design, very spacious and clean rooms. The Club-room was very nice with excellente food and a great view from the terasse where you can enjoy breafast or a light evening snack in a quiet atmosphere. Recommend to book Club-rooms. The fact that the hotel is built into a shopping mall gives you many options for shopping and eating out on foot.

Punti negativi: Room temperature was too cold and the heating function of the AC didn‘t work.

Punti positivi: It has very good amenities and the room and the bathroom are very clean

Punti negativi: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Punti positivi: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Punti negativi: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Punti negativi: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Punti positivi: Tutto perfetto per una settimana di lavoro

Punti negativi: Colazione al piano executivo più variata

Punti positivi: I love the looby, the kisdness people work there and the exelent ubication.

Punti negativi: Realy nothing

Punti positivi: Location, bed, bathroom, decor

Punti negativi: Staff member trying to sell me a cheap plug adapter for $50 USD

Punti positivi: Opzioni molto buone per la cena e il caffè

Punti negativi: Il personale della reception ha fatto molta resistenza per annullare il contratto di un pacchetto internet attivato per errore.

Punti positivi: I love the fact that it's near the airport that's a super plus and clean

Punti negativi: The parking you pay a lot of money

Punti positivi: Hotel interno all’aeroporto, estremamente comodo nel caso si debba trascorrere una notte in attesa di un volo interno

Punti positivi: In aeroporto molto comodo come punto di riposo dopo un lungo viaggio aereo o per una partenza alla mattina presto.

Punti positivi: We really liked the hotel and enjoyed our stay

Punti positivi: Non applicable

Punti negativi: View horrible

Punti positivi: Great place, but watch out for the EXTRA INTERNET FEE. The facilities are great, staff is superb, and very convenient. Beds are super comfy. However, There is an extra internet fee for faster speed internet. This is supposed to be optional. However, despite the fact that I logged in multiple times and requested that I not be connected to the the higher rate/speed, I was still charged it. Note that if I had been connected to it I noticed no difference than my slower, usual speed.

Punti negativi: EXTRA INTERNET FEE automatically added to bill. Although I selected "I do not want to upgrade" at time of logging into the internet, I was still charged an additional daily fee of approximately $4.00 USD.

Punti positivi: Very close to the airport so its perfect for one night between two flights. They provided a baby bed. The room was clean and the staff helpful. We had a view on the airport and spend the evening looking at the airplanes with the kid !

Punti positivi: Everything!! Was attached to terminal building in Mexico which is perfect when just landed off a 11hr flight. To be able to just walk into the hotel from terminal is brilliant Rooms and hotel immaculate Greeted by a welcome drink of bottled water or beer when check in!

Punti negativi: Nothing

Punti positivi: like always great place inside T1 in CDMX airport

Punti negativi: Nothing to complain about

Punti positivi: Location, quiet and comfortable room

Punti negativi: The hotel restaurant was not the best

Punti positivi: Amazing bed and linens. Super friendly staff and extremely convenient location

Punti positivi: Great place inside terminal 1 in CDMX airport

Punti negativi: nothing to complain about

Punti positivi: Restaurante

Punti negativi: Posizione

Punti positivi: Il personale

Punti negativi: Nessuna connessione wifi gratuita

Punti positivi: Reception molto bella e ottimo ristorante

Punti negativi: Le camere sono molto piccole

Punti positivi: Ottima posizione, bel soggiorno d'affari.

Punti negativi: Ho pagato per tutto. Adatto per viaggi d'affari, non a famiglie.

Punti positivi: We liked everything! From our arrival until we left, it was just wonderful!

Punti negativi: Great location, the nicest staff, very attentive, great room service and excellent restaurants. I would recommend this beautiful hotel 100%!!

Punti positivi: It’s very close to everything!

Punti negativi: N/A

Punti positivi: Easy check-in, restaurant is good.

Punti negativi: no water pressure in the shower, the shower door did not close. Not a five star hotel experience.

Punti positivi: We arrived late in the evening and everybody was tired from a long trip. When we arrived, the hotel staff was extremely friendly and helpful, trying to accelerate the check in process as much as possible, so we could finally hit our beds. Besides that, the hotel room was marvellous and we all wished we could have stayed longer.

Punti positivi: The property was clean and well staffed. The room was clean and the bed was very comfortable. Loved the robes and slippers.

Punti negativi: The bath water was sometimes discolored.

Punti positivi: Very clean. Big and nice room. Great Location.

Punti positivi: La posizione

Punti negativi: La colazione

Punti positivi: Location the staff cleanliness access to many things

Punti negativi: I was not impressed with the restaurant I expected something better

Punti positivi: It’s cute, but the customer service was awful!

Punti negativi: The customer service! They treat you like second class people & act like you shouldn’t be staying at the location. I booked a PH & yea it was cute, but the service was awful & the way my friends and I got treated is to be ashamed of. Never will stay here again, just awful! St. Regis doesn’t even treat its guests the way myself & my guest got treated.

Punti positivi: Great location right on Paseo de Reforma. There is a Turibus stop just across the street from the hotel. 2 blocks behind the hotel are a Starbucks and lots of convenience stores, pharmacies and little sit-down and to-go restaurants serving breakfast, lunch and dinner. Santander bank is next door for all your cash needs.

Punti negativi: The restaurant provided an experience for which I would not return. The price was significantly more than should be paid for the experience.

Punti positivi: I love the staff , the location and food. The bar and Resturant very nice.

Punti negativi: I stated very clearly I wanted only a king bed deluxe weeks in advance and upon check in was forced to take a room with two double beds. I hated the separate sleeping because the beds are small.

Punti positivi: I lost my connection last at night. Finding this hotel was great. I booked it because it has 24hr room service. They have a small place at the airport. They asked the shuttle to come and pick me up for free. Breakfast was varied, nice, and included in the price (but not always, apparently, so check your reservation). The room was clean and spacious. The staff was kind. They have free tea and coffee, and wifi. Check out is at 1 pm, which is super convenient for people who like sleeping.

Punti negativi: My flight was departing at 11 pm. I wanted to enjoy the city and leave my bags at the hotel. They were happy to store my big bag for me... but the backpack was a problem. I had a laptop. They didn't want to store it while I was gone, as they didn't want to be held responsible if anything went wrong. Visiting the city with a heavy laptop and all my valuables was not an option. I understand their point about not wanting to be responsible... but what about clients' needs? I've stayed in smaller hotels in Mexico City before. They take care of your stuff without scaring you into believing that someone might steal them. Anyway, I made a bit of a fuss and was told that for one, unique occassion they would make me the favour of storing my backpack. Unfortunately, this means that this was the one and unique occassion that I will stay with them. PS- I didn't tell them, but besides my laptop I left my passport and a bunch of money in the backpack. Everything was there when I came back for it.

Punti positivi: Clean, nice decor.

Punti negativi: It's the airport hotel, but breakfast doesn't open until 630 am. Needs to open earlier.

Punti positivi: The staff was great. Very responsive and helpful I liked the room - big, comfortable and clean. However, a couple random things detracted from the overall experience. Our bathroom smelled like cigs. The smoke alarm is directly above the beds, meaning a flashing green light is on you all night. And the linens and towels were starchy and stiff. Overall a good not great experience.

Punti negativi: The beds, linens, towels could be softer. Some of the random things noted above about the room could be improved.

Punti positivi: Big Rooms, nice design very comfortable !!

Punti negativi: The Restaurant Metre was not very kind.

Punti positivi: I have stayed here before. It is well located in relation to the airport. I wanted to go to the gym.but did not. It is a good hotel.

Punti positivi: We loved the blackout curtains

Punti negativi: The atention provided by phone before I decided to book

Punti positivi: Breakfast menu was decent. My only complaint was that I was not advised that children under 12 years old can get Free breakfast whenever there is at least one paying adult for breakfast. I wish the waiter could have advised us other than that he was a friendly waiter.

Punti negativi: Not applicable because everything at this property was great.

Punti positivi: Very modern rooms

Punti negativi: They do not have towels and water bottles in the gym

Punti positivi: Excellent service from the staff. Nice hotel which looks like really well kept. Close to the airport.

Punti positivi: the service and the location

Punti negativi: no

Punti positivi: clean

Punti negativi: rate

Punti positivi: The shuttle to and from the airport

Punti negativi: The smell, the horrible food, no where close to 4 stars. I saw 3 stars online and I truly believe that is the rating.

Punti positivi: Mi è piaciuto tutto. Ottima posizione, personale cordiale, servizio eccellente.

Punti positivi: Mi è piaciuta la posizione, le viste, il personale è gentile e disponibile.

Punti negativi: N/a

Punti positivi: The location was convenient. The rooms were spacious and the service excellent.

Punti negativi: The dining facilities aren’t that big and you may have to wait in line

Punti positivi: A bit aged but really nice view on chapultepec castle.

Punti positivi: OMG! Love it The view from the room was everything! The staff is super kind!

Punti positivi: The staff at this location was great with assisting in making plans for travel to nearby attractions. The location is central and allows for travel by foot to several popular areas.

Punti negativi: Unfortunately, the the electrical appliances (i.e. lamps and charging outlets) were not all in working condition. The facility does not offer pool or spa amenities without additional payment.

Punti positivi: Loved the hotel, the breakfast, the Gym and especially the Room.

Punti negativi: One guy (short and not very cute!) at the breakfast had a horrible attitude when we didn't leave tip on the first day. He pointed us out the next morning. The breakfast was included in the room price, but they still expect tips. In Europe, this is not the case.

Punti positivi: The hotel and the breakfast

Punti positivi: The service and the staff at the Gran Fiesta are second to none. Besides the convenient location (business trip) the service is the number one reason to choose this hotel. All my requests and needs were met with quick and efficient resolution. I will be coming back!

Punti negativi: The bath doesnt have good maintenance, the water gets out of the shower

Punti positivi: Location was perfect to visit Museums

Punti negativi: Bed was too hard

Punti positivi: Central and clean

Punti negativi: Expensive for what offers

Punti positivi: Room, location, staff, breakfast

Punti negativi: Nada

Punti positivi: Colazione ottima. Posizione pure vicina a bellissimi musei

Punti negativi: Prenotare camera vista parco e farsi dire che non era disponibile. Dover poi insistere e stranamente salta fuori. Troppe volte succede. La camera poi era piccola secondo me non quello prenotato