Hotel a Città del Messico

Punti positivi: Hotel fantastico. Macchina ben oliata. Molto pulito e ben tenuto. I giardini di Central incredibilmente ben curati

Punti negativi: Niente! Forse la piscina più grande...

Punti positivi: Il servizio era eccellente. Quando abbiamo fatto un commento su un servizio, hanno immediatamente provveduto. Si comportano sempre bene.

Punti positivi: The service and property is world class. A true oasis in the hectic metroplex of CDMX. Thank you!

Punti positivi: Lobster Taco in main restaurant exceptional , the Italian restaurants pasta was even better . Staff very helpful and professional , concierge organised guide to pyramids , ask them to get Mario for you !

Punti positivi: Absolutely stunning hotel in the most amazing location, the staff were beyond helpful and welcomed us with champagne and chocolates. The bar is incredible, I can't recommend this hotel enough! Some reviews mention the pool is on the smaller side but there's never more than 4 or 5 people around it, and we were there when the hotel was sold out. Worth every penny!

Punti positivi: Literally everything met my expectations as far as the reception and the room is concerned. The middle courtyard was a nice place to hang out and relax. The staff was curious and helpful.

Punti negativi: The restaurants can be much better. Breakfast was a challenge, and should have a much bigger presentation and selection. The staff was helpful, but the food can be much better.

Punti positivi: la città è molto viva culturalmente, ben diversa dalla visione macchiettistica del Messico che viene narrata in Italia

Punti negativi: qualche cortesia in più dello staff (ci avevano promesso la stessa stanza di ritorno da Oaxaca, non trovata)

Punti positivi: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Punti negativi: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Punti positivi: tutto, ottimo anche il gastrobar

Punti negativi: nulla

Punti positivi: Everything

Punti positivi: Greatest Four Season in the world from the service to the architecture !

Punti positivi: Location is nice and safe. There are a lot of nice restaurants around the area.

Punti negativi: A bit far from downtown

Punti positivi: Nice lobby and grounds, spacious room, great shower, very comfortable bed and quiet.

Punti positivi: La pulizia e il servizio ottimi

Punti negativi: Troppi eventi che hanno disturbato il soggiorno.

Punti positivi: Excellent service, location and wonderful staff

Punti positivi: The staff from arrival to departure did everything to make this a memorable trip. They went above and beyond most luxury hotels would do take care of their guests on a personal level. When we told them it was our anniversary they made each day a special one. The chef cooked us a special meal. I cannot say enough about our experience. For a large hotel to give personalized service at this level was indeed very satisfying. Would recommend this hotel very highly.

Punti positivi: Breakfast is very good. Staff is very corteous and fast. The hotel facilities ( Spa and Gym ) are great.

Punti positivi: Everything about The St Regis Hotel ticks every box in terms of what you would expect of 5* accommodation, graciousness, style, & sheer luxury in a safe & chic neighbourhood. All of the staff are most professional, would definitely recommend...

Punti positivi: Excellent staff, location, decoration, comfort, security

Punti positivi: Staff and service

Punti negativi: bathroom slightly old...

Punti positivi: Ottimo affare con colazione a buffet e caffè 24 / 7 con cibo e bevande analcoliche inclusi nella tariffa della camera! La camera era tranquilla e il servizio eccellente.

Punti negativi: La camera era piccola e la posizione a volte era una sfida per il traffico.

Punti positivi: Il personale era molto gentile e sempre pronto ad aiutare. In ottima posizione.

Punti positivi: Gli extra che la maggior parte degli hotel non offrono

Punti negativi: Un piccolo problema: devono aggiungere un canale tv in inglese come BBCWorld

Punti positivi: Its very very central. Staff is friendly, and they have a cool concept free bar.

Punti negativi: The room window was looking on the jnside and was a bit dumpy.

Punti positivi: We love the hospitality and the breakfast was so good!!! We love this hotel.

Punti negativi: There’s nothing that I did not like, it was excellent!

Punti positivi: La colazione eccellente

Punti negativi: La posizione così così e mi è toccata una camera microscopica, la tv ha pochi canali e quelli esteri di vedono male

Punti positivi: Accoglienza colazione camera tutto perfetto siamo arrivate sul tardi la sera ci hanno offerto un tamarindo e delle brioches perché non avevamo cenato ottima posizione per visitare i siti di interesse e anche per lo shopping

Punti negativi: Il prezzo del taxi per l aeroporto gli hotel del centro dovrebbero coordinarsi per avere dei prezzi piu o meno simili nell hotel dove sono stata precedentemente comunque stessa settimana stessa zona costava decisamente meno

Punti positivi: The hotel is absolutely gorgeous with the living wall providing a beautiful backdrop! I loved that you could sit in many different places on chairs or couches and enjoy a drink or food from the cafe. And the Cafe had a very good selection of food and drinks, including espresso drinks, beer and wine. Breakfast was equally good with such nice service by the staff.

Punti negativi: Honestly, it was all good!

Punti positivi: Posizione centrale vicina a Zocalo, disponibilità e gentilezza dello staff

Punti negativi: Niente

Punti positivi: from the moment we entered the service was excellent keep up the good work.

Punti positivi: Great location. Friendly and helpful staff.

Punti positivi: The room was big and the beds very comfy.

Punti positivi: Centrally located, near museums, churches good restaurant.

Punti positivi: Excellent hotel. Fine facilities and staff. Pluses were free water, beverages, food. Breakfast excellent. Highly recommended!

Punti positivi: The hotel is nicely appointed and the rooms are comfortable. The breakfast and cafe were excellent. This hotel is well situated and very secure. I would definitely stay here again.

Punti negativi: The air conditioner is noisy but necessary.

Punti positivi: The lobby and rooms are beautiful, we didn't get a chance to check out the restaurants or fitness center. Staff were all incredibly nice and helpful with check-in and bags, even gave our 2 year old daughter coloring materials and a teddy bear at check-in.

Punti negativi: It's too bad there isn't a spa in the hotel or a rooftop bar/restaurant.

Punti positivi: The staff are really friendly and made us feel really welcome. We had moved from another awful hotel and this was amazing! The staff were so sweet they made us birthday surprises including our son. We felt safe, welcome and cared for. Only booking Marriott from now on ❤️

Punti positivi: OK

Punti negativi: Not

Punti positivi: I liked everything about the stay. My friend liked it too. The beds were super comfy, the spa was super nice and the pool and room had an amazing view.

Punti negativi: I cannot complain about anything about my stay. Both my guest and I were extremely pleased. Some of the room decor is a bit dated, but it was so clean and comfortable, it wasn't a problem for us.

Punti positivi: Eccellente struttura perfettamente posizionata. Servizi ottimi.

Punti negativi: È mancata l'acqua la penultima notte, alle 10:30 del mattino non era ancora ricomparsa nonostante le rassicurazioni, su nostra insistenza, ricevute! A mio parere avrebbero dovuto avere più cura dei clienti! Comunque mi hanno decurtato le ultime 2 notti ed ho cambiato albergo!

Punti positivi: la posizione

Punti negativi: parecchio trasandato

Punti positivi: ottima colazione

Punti negativi: al check out ho segnalato gentilmente che si sentivano i rumori di alcuni lavori (martello) che hanno fatto una sera fino anche a mezzanotte. mi hanno risposto che non erano al mio piano. Ho ribadito che però si sentivano chiaramente senza fare alcuna polemica. Mi auguro che in futuro siano più attenti. Per il resto il soggiorno è stato perfetto.

Punti positivi: Staff polite and accommodating

Punti positivi: Good location to Polanco proper, 5 min walk to all the restaurants, bars, and shopping.

Punti positivi: Great

Punti positivi: Location

Punti negativi: Breakfast offer was not to par in quality

Punti positivi: The people that works there

Punti positivi: Buona posizione

Punti negativi: La connessione Wi-Fi non funzionava fino a mezzanotte della notte in cui ero lì. Anche l'acqua calda nella doccia non funzionava.

Punti positivi: Nice staff. Good location

Punti negativi: Fitness area should be cleaner overall. Yoga mats are old should be replaced Bathroom could be a bit cleaner for Hilton

Punti positivi: Great location! Great people!

Punti positivi: Location and size of the room.

Punti negativi: The tables in the room needed dusting.

Punti positivi: our room was kept very tidy. The location was great! Had great service.

Punti negativi: Had some issues with the temperature in the room.

Punti positivi: The hotel is located near all tourist attractions within walking distance.

Punti negativi: One reason I booked the hotel was for A/C purposes. After coming back to our room we noticed the temperature was set below what we initially set it.

Punti positivi: Il servizio executive lounge è favoloso. Vale la pena pagare qualcosa in più ma fare colazione al penultimo piano con una vista in quel modo non ha prezzo!

Punti positivi: praticamente tutto, neanche una critica, tutto eccellente.

Punti positivi: Good position and great facilities. The room was spacious with a lovely view on Mexico City.

Punti negativi: The room was quite dark and not really silent

Punti positivi: the hotel was clean, good location and incredible service. Nice bar service.

Punti negativi: toilet doesn't flush properly and the water from the shower leaks, free wifi is advertised and is as included on the offer but when asked for the code they tried to charge extra.

Punti positivi: Perfect location!

Punti positivi: Great Fantastic Location right in the middle of Everything , I will be back in April and will stay here for sure Again!!

Punti positivi: Ottima posizione per visitare Città del Messico. Suite con vista panoramica stupenda. Reception adeguata. Colazione di buon livello e con vasta scelta

Punti negativi: Niente

Punti positivi: Camere pulite, grandi. Il personale era eccellente

Punti positivi: Il personale dell'hotel era fantastico. Sembrava davvero che mi interessassero e mi piaceva quanto ero sicuro e sicuro. L'hotel si trova in una posizione fantastica e mi è davvero piaciuto molto il mio soggiorno.

Punti positivi: everything, big modern and clean rooms. The people at the reception were super nice and kind, overall everyone was more than nice. They have a spa, a gym, restaurants !

Punti positivi: Internal pool and gym.

Punti negativi: Shower is outdated. Has to modernize shower.

Punti positivi: La posizione tranquilla in un quartiere con tanti piccoli locali di ottimo livello, la vicinanza alla metropolitana e la disponibilitá del personale sempre pronto a qualunque richiesta.

Punti negativi: Qualche piccolo miglioramento alle stanze comunque ottime

Punti positivi: Staff was extremely helpful in our stay there, I would totally stay at the Hyatt again !! Thank you

Punti positivi: The hotel was beautiful cant deny that, but beauty isn't everything.

Punti negativi: The rooms were freezing!! We had 2 rooms and couldn't alter the temperature. The mini fridges were locked so even if we wanted something we couldn't have it and it especially sucked when we'd came back with food and couldn't store them properly. Additonally for the money we'd paid to be there the facilities should've been better, the sink and shower flooded for every use. We used the towels to clean the mess instead of drying ourselves. There also seemed to be a lack of communication among the staff for our booking but admittedly it was the holiday season and they were at a high occupancy rate.

Punti positivi: Location. The hotel was at walking distance to many tourists attractions as well as to best restaurants in town. Nice view of Chapultepec park. The concierge team was very helpful

Punti negativi: Windows need to be clean so that guests can enjoy the beautiful view of the park

Punti negativi: Arredamento un po’ datato, mi aspettavo una struttura più moderna

Punti positivi: Staff really try to speak english and is helpful. The best was my morning 10 Km run at 6h30 with 2 staff members ( one is head of Security). These guys are fantastic. This idea should be adopted by other Hyatt hotels.

Punti negativi: Staff always ask for tips. Place to hang clothes is ridiculous for that level of hotel.

Punti positivi: Everything was perfect, the was fantastic ( just renovated) and the breakfast was wonderful

Punti negativi: Some streets around the hotel are under construction

Punti positivi: Location

Punti negativi: Services

Punti positivi: La colazione era meravigliosa. Palestra fantastica. Bella piscina e jacuzzi. Ottima posizione in città. Vicino a una fermata della metropolitana. Bella vista dal piano executive.

Punti negativi: Ad ogni modo troppo caro. Non offre un buon rapporto qualità/prezzo. Nonostante i prezzi delle camere vadano dai 200 ai 250 dollari a notte, vi fanno pagare per la connessione wi-fi in camera, che è qualcosa che in un hotel da 10 dollari viene spesso offerto gratuitamente.

Punti positivi: Clean and spacious room

Punti negativi: Thermostat doesn't really work

Punti positivi: Location is central and convenient. Professional staff.

Punti negativi: Gym facilities often weren’t ready in the morning. Saunas, jacuzzi etc weren’t ready in the early morning as advertised. Did not give complimentary WiFi if booked through booking.com EVEN if a Marriott member as I am, which was vexatious and petty of them.

Punti positivi: Great location, very good breakfast, although a little pricy. Very clean. nice people working here, but some of them are really unprofessional.

Punti negativi: * They treat you like a thief, You book an expensive room for 3 nights, they lock the minibar like you are going to run away with coca-cola. * Paying for WIFI nowadays is a shame, we are not in the sixties. * Shower water was like peeing on me, very weak and unpleasant to take a shower. * There is a business lounge on the top floor, the entrance fee is 60 USD (half night stay) I feel this luxury hotel become a low cost airline in the style, you pay for every facility including (internet, lounge, etc..)

Punti negativi: gym was packed, swimming pool too small

Punti positivi: High level experience

Punti positivi: Staff were friendly and location is great.

Punti negativi: Hotel is dated, wifi is chargeable

Punti positivi: excellent location (within walking distance to attractions, restaurants, and public transportation); friendly and helpful staff; extremely comfortable room (spacious and very clean); great breakfast; helpful concierge service

Punti negativi: I expected more from the hotel's restaurant (Le Maison) dining experience -- despite friendly service, the food is only average.

Punti positivi: service

Punti positivi: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Punti negativi: Across the street a mall and restaurants

Punti positivi: Breakfast was delicious and at a very good price.

Punti negativi: Water in bathroom wasn't hot enough

Punti positivi: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Punti negativi: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Punti positivi: Servizio eccellente, ottima posizione, con un centro commerciale direttamente sotto l'hotel. Pulito, e alla moda. Ci tornerei in qualsiasi momento.

Punti negativi: I sedili quadrati del water non erano molto comodi per me.

Punti positivi: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Punti negativi: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Punti positivi: The hotel was clean and a great location.

Punti negativi: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Punti positivi: Breakfast buffet was fresh and plentiful. Good options. Staff was great and helpful. Location was safe although fairly remote and corporate park like with not much culture in the near vicinity. Supermarket and some eateries close.

Punti positivi: It has very good amenities and the room and the bathroom are very clean

Punti negativi: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Punti positivi: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Punti negativi: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Punti positivi: I really enjoyed my stay. I felt care for on all levels. I will for sure return.

Punti negativi: Clean, spacious and great location...walking distance to La Parque Mexicana...great restaurants...

Punti positivi: Tutto perfetto per una settimana di lavoro

Punti negativi: Colazione al piano executivo più variata

Punti positivi: I love the looby, the kisdness people work there and the exelent ubication.

Punti negativi: Realy nothing

Punti positivi: Opzioni molto buone per la cena e il caffè

Punti negativi: Il personale della reception ha fatto molta resistenza per annullare il contratto di un pacchetto internet attivato per errore.

Punti positivi: Good location for transit passengers

Punti positivi: N/a

Punti negativi: Nothing

Punti positivi: Hotel interno all’aeroporto, estremamente comodo nel caso si debba trascorrere una notte in attesa di un volo interno

Punti positivi: In aeroporto molto comodo come punto di riposo dopo un lungo viaggio aereo o per una partenza alla mattina presto.

Punti positivi: Excellent facility convenient to airport. Great staff speaks English. Clean, quiet rooms. Good breakfast buffet.

Punti negativi: Can’t think of anything

Punti positivi: The hotel is absolutely beautiful and you can walk to it from the second level of terminal 1. It is my new go to hotel at MEX airport!!!

Punti positivi: Sky garden

Punti negativi: The room was not supplied with good bath disposable. For that price there should be things like shower cap, cotton swaps. There should be clear signs in the airport to lead to the hotel. People who dont know they may take a taxi to go there, not knowing that there is a door access from airport. Price was too high comparing with what hotel offers.

Punti positivi: Locatiom

Punti negativi: loudbess

Punti positivi: Convenience

Punti negativi: Sent me a bill via email after I came back to USA. This is the second time this has occurred to me.

Punti positivi: You can actually walk from the terminal directly to the hotel in about two minutes. The staff was extremely friendly and helpful in every case. The rooms and facilities were modern and spotless. Would definitely stay here again.

Punti negativi: Nothing

Punti positivi: the room was well decorated, cozy and spacious. I like the Smart TV, enabled me to watch (resume) Netflix. The bathroom was also spacious and bright (which is very important).

Punti negativi: There were no amenities in the bathroom which could have been useful for fast-moving guests.

Punti positivi: Comfy beds, very friendly staff, convenient because you do not have to leave the airport at all to get to the hotel! Ideal for a late arrival or early departure.

Punti negativi: Breakfast not included (we knew this), and very expensive! They arranged a taxi for us and we learnt later that it was twice as expensive as taking a normal taxi. Probably not surprising, but still.

Punti positivi: Restaurante

Punti negativi: Posizione

Punti positivi: Il personale

Punti negativi: Nessuna connessione wifi gratuita

Punti positivi: Reception molto bella e ottimo ristorante

Punti negativi: Le camere sono molto piccole

Punti positivi: Ottima posizione, bel soggiorno d'affari.

Punti negativi: Ho pagato per tutto. Adatto per viaggi d'affari, non a famiglie.

Punti positivi: Easy check-in, restaurant is good.

Punti negativi: no water pressure in the shower, the shower door did not close. Not a five star hotel experience.

Punti negativi: The hotel charges a connecting fee when one makes a phone call, but even if the call is not completed. In addition, Internet should be free as they do not have a loyalty program.

Punti positivi: Location.

Punti positivi: The Hotel has a very good location. Rooms are clean and provide all amenities. The food is very well prepared and the Spa is top of the line.

Punti positivi: The location.

Punti negativi: I requested a preference for a one-bed room. I received a two-bed room and both beds were quite small.

Punti positivi: La posizione

Punti negativi: La colazione

Punti negativi: The restaurant provided an experience for which I would not return. The price was significantly more than should be paid for the experience.

Punti positivi: Most staff and especially the concierge were excellent Spanish style restaurant was excellent ...waiter was excellent

Punti negativi: Breakfast was indicated to be buffet but was not well organized.Ambiance was poor Keys were not programmed properly Front desk ran out of pesos for currency conversion

Punti positivi: I love everything in this facility. The restaurants, the bar and the staff. I would definitely come back.

Punti negativi: I can’t think about anything

Punti positivi: Good location, helpful staff.

Punti positivi: Everything ,staff ,room ,location .they're all great

Punti negativi: My ONLY complain is that the AC and the room fridge wouldn't get that cold .other then that ,the hotel is amazing

Punti positivi: The view is amazing, the tranquility is a super plus. You can’t listen to Mexico City’s hustle. Very simple de decoration but big rooms compared to many other hotels.

Punti negativi: There were some details, the speakers did not worked in the bathroom and suddenly an alarm started and it couldn’t be stop like for more than 20 min, so technology and devices in rooms need to be checked.

Punti positivi: it was great