Hotel Vela d'Oro

la gentilezza del personale

il ristorante non all'altezza,servizio pessimo,disponibilita pessima

a bit disappointing - unless you are a good walker - it is actually 25 minutes walk from Bardolino along the banks of the lake - lovely walk - hotel staff very friendly and helpful - breakfast really really nice and kids loved it too

nothing much in surrounding area - walking distance to Bardolino - family room very dated but beautiful lake view

I travelled with two other family couples - one had balcony facing lake:-) the other had no balcony facing car park and noisy fairground:-( . I had single room - facing main road and church which was ok. Rooms were a bit small - especially for the couple with no balcony - actually smaller than my single! The staff were friendly - except when one of the couples asked to change rooms because of the fairground noise and then they felt grilled. There was a pleasant lakeside walk to Bardolino - about half an hour where there were nice restaurants. However there were good restaurants right next to the hotel too. The Vela D'Oro restaurant is not part of the hotel but had really lovely local cuisine and excellent service.

Unfortuately we did feel a bit let down by several issues, some of which the hotel could do nothing about: 1) At the time we were there a fairground was next to the hotel which played loud music most of the day and evening. This was to do with a bird festival which happens in Cisano every year in beginning of September - we wish we'd known about this before we travelled. The pretty quay was jammed with tacky sweet stalls the whole time. 2) The place was infested by fruit flies - at night and in morning (even smothering the breakfast rolls) - the hotel really needs to sort this out - the Vela D'Oro restaurant next door had) 3) luckily we are all slim becasue the hotel showers were very small.

Very good rooms, very clean and modern. It looks like the hotel has been updated and modernised from the photos on their website. Despite some communication problems with some of the staff (English not great) my non- existent Italian, I still found them very helpful and we enjoyed our stay thoroughly

Hard to criticise. The breakfast was a little bit bland and we could have possibly enjoyed the odd English speaking channel (Eurosport) on the excellent lcd telly, but that would be just nit-picking