Recensioni recenti
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- Positive
- Neutrali
- Negative
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5,2
Punti positivi: Costumer service
Punti negativi: Couldn’t take the car I originally wanted because #1 Strong smell of cigarette #2 Tire was worn out
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9,6
Very nice handling Hyundai Elantra 2017
Punti positivi: I loved driving the rental Hyundai Elantra 2017 and appreciated greatly the professionalism and clarity of explanation from the Worcester Enterprise employees.
Punti negativi: The only complaint I may have was the lack of climate control in the Hyundai Elantra 2017, meaning we had to adjust the heat while driving rather than the car adjusting automatically.
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10,0
Punti positivi: Both the Worcester and Westboro MA offices did an excellent job taking care of my needs and requirements.
Punti negativi: Would prefer if the rental cars had a full tank of gas upon pickup. Much easier to fill up properly when returning the car.
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10,0
Punti positivi: I dropped off my rental and it was a quick transaction. I was even thanked for filling up the car.
Punti negativi: There is nothing I can say that I didn't like because it was just a quick drop off.
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2,8
Filthy car
Punti positivi: Counter service was super nice and apologetic the type of car I reserved was unavailable.
Punti negativi: The car I reserved was not available. Three new Subaru's in the lot would not start so I was given a just returned Nissan Versa. The car reeked of throw up and when I stopped down the road to fill up the gas tank which was on empty - I then saw the entire drivers side of the vehicle has throw up from the drivers window all down the car - now frozen in the lovely weather. It was a long ride from Mass to New York in a puke smelling tiny car.
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10,0
I forgot my wallet
Punti positivi: I forgot my wallet
Punti negativi: I forgot my wallet
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7,2
Well located, good desk person, pick-up was botched
Punti positivi: Good worker on the desk. Threw in a break on fuel policy to compensate for the clueless driver sent to pick me up -- basically at the hotel across the street from the rental branch!
Punti negativi: Pickup driver got lost and delayed the delivery, so I was late getting to the reunion (for which I had traveled hundreds of miles by train!)
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8,4
Good service
Punti positivi: Staff was polite They answered all my questions
Punti negativi: the car was not very clean. It smells smoke.
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8,0
Punti positivi: The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
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9,6
They gave my car away but they made it up to me
Punti positivi: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
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10,0
Friendly customer service
Punti positivi: the staff was helpful picking me up and then bringing me back home. Very courteous and friendly.
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10,0
Good Rental experience.
Punti positivi: Friendly helpful staff. Nice clean car.
Punti negativi: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
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9,6
Very nice handling Hyundai Elantra 2017
Punti positivi: I loved driving the rental Hyundai Elantra 2017 and appreciated greatly the professionalism and clarity of explanation from the Worcester Enterprise employees.
Punti negativi: The only complaint I may have was the lack of climate control in the Hyundai Elantra 2017, meaning we had to adjust the heat while driving rather than the car adjusting automatically.
recensione fornita da
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10,0
Punti positivi: Both the Worcester and Westboro MA offices did an excellent job taking care of my needs and requirements.
Punti negativi: Would prefer if the rental cars had a full tank of gas upon pickup. Much easier to fill up properly when returning the car.
recensione fornita da
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10,0
Punti positivi: I dropped off my rental and it was a quick transaction. I was even thanked for filling up the car.
Punti negativi: There is nothing I can say that I didn't like because it was just a quick drop off.
recensione fornita da
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10,0
I forgot my wallet
Punti positivi: I forgot my wallet
Punti negativi: I forgot my wallet
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9,6
They gave my car away but they made it up to me
Punti positivi: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
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10,0
Friendly customer service
Punti positivi: the staff was helpful picking me up and then bringing me back home. Very courteous and friendly.
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10,0
Good Rental experience.
Punti positivi: Friendly helpful staff. Nice clean car.
Punti negativi: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
recensione fornita da
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7,2
Well located, good desk person, pick-up was botched
Punti positivi: Good worker on the desk. Threw in a break on fuel policy to compensate for the clueless driver sent to pick me up -- basically at the hotel across the street from the rental branch!
Punti negativi: Pickup driver got lost and delayed the delivery, so I was late getting to the reunion (for which I had traveled hundreds of miles by train!)
recensione fornita da
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8,4
Good service
Punti positivi: Staff was polite They answered all my questions
Punti negativi: the car was not very clean. It smells smoke.
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8,0
Punti positivi: The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
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5,2
Punti positivi: Costumer service
Punti negativi: Couldn’t take the car I originally wanted because #1 Strong smell of cigarette #2 Tire was worn out
recensione fornita da
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2,8
Filthy car
Punti positivi: Counter service was super nice and apologetic the type of car I reserved was unavailable.
Punti negativi: The car I reserved was not available. Three new Subaru's in the lot would not start so I was given a just returned Nissan Versa. The car reeked of throw up and when I stopped down the road to fill up the gas tank which was on empty - I then saw the entire drivers side of the vehicle has throw up from the drivers window all down the car - now frozen in the lovely weather. It was a long ride from Mass to New York in a puke smelling tiny car.
recensione fornita da
