Autonoleggi Syracuse

No car despite reservation

Punti positivi: not one thing.

Punti negativi: We arrived to the airport only to learn that there was no car available for us despite holding a reservation for weeks. No notification. No offer to remedy the situation. Terrible service. Will never use Thrifty again.

Punti negativi: When I got there the price that you quoted for both days was only valid for day 1. Ad then when I extended by a day,it was raised again. Most other car rentals I have used get the chargecorrect up-front.

Bait and switch

Punti negativi: Rate advertised when booked was special, "compact" - to be a vehicle "compact or larger" to be determined upon arrival. Upon check-in attendent said that rate was for whichever vehicle they have the most of, which in this case was 12-passenger vans. Driving a 12 passenger van was a rediculous option for my purpose, so I asked for a compact vehicle. She said they had none. The only other viable vehicle available was a luxury, which they said they would discount. Cost ended up being $310 instead of booked rate of $120. I'm very unhappy and diasappointed. Also after getting vehicle I smelled, and noticed marijuana crumbs on center console storage area.

Car choice was not as expected.

Punti positivi: The car that I ended up receiving - a Ford Mustang - was excellent, just not what I expected and costing much more than promised. The woman at the counter for both pickup and drop off was very friendly.

Punti negativi: My understanding of the offer we booked was that we would have whatever car they had the most of on hand, expecting a compact or similar. Instead we were offered a 12 passenger van as the only option for the price promised. This does not seem like a reasonable option for a couple on a brief visit to upstate New York. It also would have been ridiculous for us to drive in a funeral processional in a 12-passenger van, but that's neither here nor there. As an alternative, we were suggested a Ford Mustang at double the rate we had booked. We ended up agreeing on a Ford Focus, at a cost of $100 more than our estimated total. The friendly Thrifty representative offered us the Mustang at the same price, which we accepted. The experience overall was mediocre. Had we known that only a van would have been made available to us for the agreed upon price, we would have made separate arrangements.