Poorly run operation

Punti positivi: The price is lower than competitors.

Punti negativi: Be prepared to wait over half an hour for a shuttle from the Rental Car Center to Advantage, which is not particular close to the airport. Once you get there, you find a grungy garage and unfriendly employees. Next time I’ll gladly pay more to rent from another company.

Punti negativi: Professionalism. Knowledge Wasting my time.

Too far from the airport

Punti positivi: Nothing

Punti negativi: The distance is way too far from the airport and theres only 2 shuttle and one of them just passed me without saying anything. It took me almost an hour to rent a car from the airport. There was unpleasant odor inside of the car. It is part of my fault that i didnt read carefully about the location. Even though it says off site, i wouldnt have any clue that takes that much time. Double shuttle doesnt explained that much as well. The price was not much cheaper than in site airport.

Punti positivi: The car they gave me had a heater that didn't work. When I went to exchange it for which I had to pay toll charges and gas, they wanted me to go the gas station to fill the tank...I already paid them for a full tank of gas and this took almost two hours out of my day. When I refused, the supervisor begrudgingly agreed that I could return the second car with the same amount of gas as the first. No apology, no special acknowledgement of fault or accommodation for my inconvenience (I missed something that was important to me). Their call center was no help they said just bring in the car and exchange it. The second car was okay, but the interior was not very clean. There was 1/2 hour delay for the shuttle returning to the airport which cause stress getting to my flight on time. the rental center is about 15 minutes drive to the SFO car rental center. I thought I was renting a car on site at the airport rental center. If it had been clear that this provider was off site I would have picked another company because I was traveling with a dog, the additional transfer and time was not good. I do not recommend this service!

Punti negativi: I saw no outstanding qualities with this provider that exceeded expectations.

Very inconvenient

Punti negativi: They are pretty far away from the airport, and the shuttle doesn't run nearly often enough. They closed at midnight, and we had to wait until the next day, even though we watched all of the other companies' customers pick up their cars. When I did get there the next day, the parked the shuttle (it was actually there!) right in front of my car and made me wait (again) until it was moved. It's was all just very inconvenient and added a lot of stress and time to the trip.

Punti negativi: They didn’t have a car for me even though I pre paid and had a reservation