Recensioni recenti
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8,0
Punti positivi: Easy check in for the car. Hardly any wait at the airport for a ride to ACE to pick up the car.
Punti negativi: The car was a bit interesting in that it felt as if it had square tires, but it ran for two weeks with no other issues. Easy drop off at the airport.
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4,0
Slow & poor condition cars
Punti positivi: Took a half hour to get the car. They couldn't find the keys to the first one that was obviously rear ended. The second vehicle was also damaged. Apparently they don't repair the body damage they just collect the insurance. I won't be using them again.
Punti negativi: See above
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10,0
Punti positivi: pick up on arrival was quick and when we dropped off the car there was no delay taking us to the airport.
Punti negativi: nothing
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2,8
Punti positivi: The rental agency is right near the airport. It only took a few minutes to arrive.
Punti negativi: The manager was curt and unfriendly. He was bossy when discussing insurance ( which we already had.) The car was junky (a Hyundai accent) with tons of dings and no suspension, no hubcaps. It worked ok but wasn'very comfortable, and the only way to lock it was a driver door key (although the lock did work. ) when we returned the car, I tried to work with a nice friendly woman, butter the manager jumped in and took over, again with a curt attitude.
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8,0
It was very easy to have the shuttle take us to th
Punti positivi: people very friendly, very easy process
Punti negativi: The car was ok but was not in great condition. I really doubted we would make some of those steep hills
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10,0
Great experience
Punti positivi: Great service, prices and vehicle. There was an mechanical issue with the car I was supposed to have so they gave me a loaner then once I returned it they gave me a free upgrade to a bigger car for remainder of the trip. Great, friendly service.
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2,0
Office was closed. Did not have car.
Punti negativi: The office was closed when I arrived on time. And when I found a representative, they did not have a car for me. I had use another provider.
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6,4
Punti positivi: The drivers were very welcoming and nice.
Punti negativi: Customer Service was not professional at all. She was unpleasant almost rude. I will not rent from ACE again!!!
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6,4
speedy service
Punti positivi: I liked the process of pick up/drop off - it was super fast, the car was ready and waiting... the whole thing took no more than 5 minutes.
Punti negativi: The condition of the car was very sad. We didn't really mind as long as it drove. However, visually it was a disaster. Broken tail light, scratched up all over, wheel rims were bent...
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6,0
Not bad nor excellent...okay
Punti positivi: The island cars are of different standards of those in the USA. My Nisan was too low for the huge bumps all over the roads...and the remote key stopped working at one point but somehow revived the day I returned the car. Small cars are good on the island as parking spots are tiny...last time I rented from Alamo and they upgraded me to an SUV that was much better for the island roads. Will probably not rent from this specific car rental again.
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7,6
Fast, Friendly, Service. Sub-par Automoblie
Punti positivi: The staff was excellent. We went to the counter at the airport, and within minutes a shuttle was there to drive us to the lot. The shuttle driver was very friendly and informative. He also loaded our bags carefully into the shuttle. The employees at the lot were also very helpful, friendly and informative.
Punti negativi: The only negative from this rental is the quality of the car. It was quite dirty when we got in it and the interior light was not working. It is definitely not detailed between rentals.
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5,2
Kayak charge me twice TVE insurance
Punti positivi: The Car was ok
Punti negativi: I dont understand why kayak charge me twice TVE insurance. I made a modificación forma the return date and i pay two times the insurance. $117 and $110
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10,0
Punti positivi: pick up on arrival was quick and when we dropped off the car there was no delay taking us to the airport.
Punti negativi: nothing
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10,0
Great experience
Punti positivi: Great service, prices and vehicle. There was an mechanical issue with the car I was supposed to have so they gave me a loaner then once I returned it they gave me a free upgrade to a bigger car for remainder of the trip. Great, friendly service.
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8,0
Punti positivi: Easy check in for the car. Hardly any wait at the airport for a ride to ACE to pick up the car.
Punti negativi: The car was a bit interesting in that it felt as if it had square tires, but it ran for two weeks with no other issues. Easy drop off at the airport.
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8,0
It was very easy to have the shuttle take us to th
Punti positivi: people very friendly, very easy process
Punti negativi: The car was ok but was not in great condition. I really doubted we would make some of those steep hills
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7,6
Fast, Friendly, Service. Sub-par Automoblie
Punti positivi: The staff was excellent. We went to the counter at the airport, and within minutes a shuttle was there to drive us to the lot. The shuttle driver was very friendly and informative. He also loaded our bags carefully into the shuttle. The employees at the lot were also very helpful, friendly and informative.
Punti negativi: The only negative from this rental is the quality of the car. It was quite dirty when we got in it and the interior light was not working. It is definitely not detailed between rentals.
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4,0
Slow & poor condition cars
Punti positivi: Took a half hour to get the car. They couldn't find the keys to the first one that was obviously rear ended. The second vehicle was also damaged. Apparently they don't repair the body damage they just collect the insurance. I won't be using them again.
Punti negativi: See above
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2,8
Punti positivi: The rental agency is right near the airport. It only took a few minutes to arrive.
Punti negativi: The manager was curt and unfriendly. He was bossy when discussing insurance ( which we already had.) The car was junky (a Hyundai accent) with tons of dings and no suspension, no hubcaps. It worked ok but wasn'very comfortable, and the only way to lock it was a driver door key (although the lock did work. ) when we returned the car, I tried to work with a nice friendly woman, butter the manager jumped in and took over, again with a curt attitude.
recensione fornita da
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2,0
Office was closed. Did not have car.
Punti negativi: The office was closed when I arrived on time. And when I found a representative, they did not have a car for me. I had use another provider.
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6,4
Punti positivi: The drivers were very welcoming and nice.
Punti negativi: Customer Service was not professional at all. She was unpleasant almost rude. I will not rent from ACE again!!!
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6,4
speedy service
Punti positivi: I liked the process of pick up/drop off - it was super fast, the car was ready and waiting... the whole thing took no more than 5 minutes.
Punti negativi: The condition of the car was very sad. We didn't really mind as long as it drove. However, visually it was a disaster. Broken tail light, scratched up all over, wheel rims were bent...
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6,0
Not bad nor excellent...okay
Punti positivi: The island cars are of different standards of those in the USA. My Nisan was too low for the huge bumps all over the roads...and the remote key stopped working at one point but somehow revived the day I returned the car. Small cars are good on the island as parking spots are tiny...last time I rented from Alamo and they upgraded me to an SUV that was much better for the island roads. Will probably not rent from this specific car rental again.
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5,2
Kayak charge me twice TVE insurance
Punti positivi: The Car was ok
Punti negativi: I dont understand why kayak charge me twice TVE insurance. I made a modificación forma the return date and i pay two times the insurance. $117 and $110
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