Autonoleggi Santa Barbara

Punti positivi: Friendly and professional staff.

Punti negativi: The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.

Failed to provide fullntank on pick up and no maps in car

Punti negativi: No paper maps in car or available at pickup. Tank was supposed to be full. When i filled up from empty it showed 535 miles yet we traveled less Than 400 miles.

Hard to find where to drop off

Punti positivi: She was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.

Punti negativi: Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.

Not what it seemed - guy plugged in too many extra

Punti positivi: Van was great, pickup was convenient, price seemed good, Drop-off easy

Punti negativi: So day rate meant additional charges, including mileage and hours. That wasn't mentioned in the booking online. I bought the insurance through Kayak's site, but the guy said it was useless, should have bought avis insurance and tried to tack it on.

Punti positivi: Personale cordiale e professionale.

Punti negativi: L'auto a noleggio non era nello spazio della mia carta. In quell'area non è stata parcheggiata alcuna auto. Fortunatamente c'era un addetto nel lotto che mi ha avvicinato e ha trovato la mia auto, e non ho dovuto tornare al terminal.