Autonoleggi Inverness

Pay attention to your charges and Insurance details

Punti positivi: None

Punti negativi: Service was poor and filled with sneaky additional charges with little explanation. After paying for full insurance and having a defective front tire to start, they refused to reemburse for the replacement we had to fix during our trip out of pocket. Completely Irrational explanations as to why, $390.00 USD for a 4 day rental is an absurd scam. From the original quoted price of $89 +$150 for full insurance total. Upgrades were given and put on bill and told at desk no additional cost (nav, car upgrade) based on inventory availability after booking in advance, then charged to the final bill. Steer clear of Avis/Budget.

Misrepresentation of Costs

Punti negativi: Cost you quoted me was no where what i was charged in Inverness at pickup, plus outrageous costs for additional drivers AND big difference n what you quoted me for insurance and what they charged me.

Unhelpful in a pinch

Punti positivi: The car was clean and functional

Punti negativi: The pick up process was slow and confusing. We got a flat tire and there was no spare, no patch kit, and Budget was extremely unhelpful throughout the entire process. Ended up having to pay for a tow truck, and a new tire out of my pocket and then upon returning the vehicle, there was no one that was willing to talk to me about the whole experience and just told me to call the customer service line, which is even worse to deal with, and it was just a terrible rental experience all around. The issue with the tire is still unresolved, and I am spending hours trying to get reimbursed, but to no avail. Worst rental experience I have ever had.

Wrong information provided

Punti positivi: Everything from booking to return was super good

Punti negativi: The amount mentioned in Kayak was in USD but Budget charged in GBP. The website and the email that I received clearly mentioned that I will be charged in USD . Now after return I paid in GBP which costed me more than the initial amount plus the foreign transaction fee for my credit card.

Errata rappresentazione Dei Costi

Punti negativi: Il costo che mi ha citato non era dove mi è stato addebitato a Inverness al ritiro, più scandaloso per i conducenti aggiuntivi E grande differenza n ciò che mi ha citato per l'assicurazione e quello che mi hanno addebitato.

Informazioni errate fornite

Punti positivi: Tutto, dalla prenotazione al ritorno, era ottimo

Punti negativi: L'importo indicato in Kayak era in USD, ma il budget era addebitato in GBP. Il sito web e l'e-mail che ho ricevuto hanno detto chiaramente che mi verrà addebitato in USD . Ora dopo il ritorno ho pagato in GBP che mi ha costata più dell'importo iniziale più la tassa di transazione estera per la mia carta di credito.